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Maybe you won't achieve full zen here, but you will come pretty close to it. ZenCasino offers a pleasurable holistic casino and sportsbook experience; however, more withdrawal options and support languages would go a long way in rounding off the experience.
- Fast withdrawals
- Excellent selection of deposit options
- Few withdrawal options
- Low withdrawal limits
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
ZenCasino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About ZenCasino
ZenCasino has been at AskGamblers for some time and has earned itself a great casino rating. This is also evident in the ZenCasino player reviews. These are real reviews written by AskGamblers members, and so far, the casino is highly rated.
The casino has a great reputation at AskGamblers, but it’s also been reviewed and approved at more affiliate sites, further cementing its record. You can view these accreditations by scrolling the foot of the casino.
You can also join their loyalty program when you become an online casino member. You will earn a player status and work through the levels to earn exclusive rewards and benefits.
If you want to choose a reliable casino, our expert review is below. However, you can also visit us in the forum if you have any further questions or if you’d like to speak to other real players who already have an account here. Don’t forget to check out the welcome bonuses too!
- E-Wallets 0-6 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 0-6 hours
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at ZenCasino
You can deposit and withdraw at ZenCasino using a variety of payment methods, depending on which country you are from. It's also a crypto casino, supporting options such as Litecoin. There are fewer withdrawal options available, so when you deposit, check to see if the method you choose also supports withdrawals.
The minimum and maximum deposits and withdrawals have not been specified in the casinos terms and conditions, but this can be viewed in the cashier. The casino will allow you to withdraw up to €2,000 per day, €5,000 per week and €10,000 per month.
If you withdraw more than €1,000, the casino will need you to verify your account. You must send identification documents to help speed up the withdrawal process. The casino aims to process withdrawals as quickly as possible.
Games at ZenCasino
Apart from NetEnt, Playson, Microgaming, Pragmatic Play, Betsoft, and Evolution Gaming, players at ZenCasino will also find Tom Horn, Habanero, Endorphina, Booming Games and many more leading software suppliers.
These providers offer a variety of online slots, ranging in feature, themes, variance and RTP. So, you should be able to find games to enjoy.
Even though online slots make up the largest segment of the casino’s portfolio, there are also other variants to choose from. These include table game alternatives such as America Roulette, French Roulette, 21 Burn Blackjack, Mini Blackjack, and Baccarat Zero Commission.
Also, you can find different types of video poker games like Jacks or Better, Deuces Wild, and All American.
The live casino offers the option of playing table against real live dealers. More precisely, live table games include live roulette, blackjack, baccarat and poker.
ZenCasino's Commitment to Responsible Gambling
The casino promotes responsible gambling, and to avoid getting into gambling-related harm, the casino has several things in place.
You can set deposit limits. You can decide to set your own limits per day, week or month, and if you want to increase your limit, the casino will need to evaluate your situation first.
If setting limits is not enough, you can also self-exclude or limit your gaming time. You can select how long you want to do this, and once the time has run out, you cannot access the casino until your time limit is restored.
If you want to close your account, you must contact the casino, and if you need further support, the casino has listed the links to external organisations.
Customer Support at ZenCasino
If you need to contact the casino, you must register an account. Unfortunately, there are no methods of online chat if you are an unregistered user.
If you need help and assistance before you register an account, you will either need to email the casino to see if your questions have been covered in the FAQ section.
This is disappointing, and we hope it is something they will improve in the future.
Once you register an account, you can access more contact options, including live chat.
Complaints
Read the complaints other players have left for ZenCasino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
For me the game here was smooth. No problems with downloading, fast withdrawal. So i guess i am satisfied with the game and can recommend this casino
I like the interface, it was quite easy to operate. The withdrawals are also fast, I was able to withdraw my sum just within 24 hours, for me it's a nice moment.
I was not a fan of this casino. Misleading bonus as stated above by another customer. Customer service was poor and length of time to get an answer to a query was very long. I would have to say I am surprised by its overall rating
Dear Player, We regret you have met this experience. We would like to note that all information about the rules of the games and bonuses using is clearly stated at our website in the appropriate sections. When the player take the bonus, wagering requirement is indicated before accepting a bonus as well as in the section "Terms and Conditions". We always recommend to read carefully T&C before registering the game account to avoid misunderstanding. We are fair casino and care about our customers, therefore we are working hard to prevent any collusion, fraud or cheating to make our services safe and secure for loyal players. With best wishes, ZenCasino
The casino has a lot of games available, but that really is the only thing going for it. I am hardpressed to add any further aspects which may be considered positive.
There are numerous things here which are an absolute Nogo. First of all the web disign is hard to navigate. By having their own thumbnails for each game it is hard to find the game you want. The filter function does not work properly. I put in Relax Gaming and was also shown Push and BTG games. So very difficult to find the game you want.
Payments are a desaster, I deposited with credit card when the payment gateway went offline and from then on it was impossible to continue depositing, a casino must have a decent payment system. Live Chat is available 24/7 but the answers are basically stereotype and generic. What is absolutely inacceptable is that there is no way to view your game history. No joke, they don´t store the game history so you cant review past games. I have never seen any casino which does not offer this, totally scandalous. Gameplay for me was poor, lost 100 EUR in record time without any bonus round on Microstakes so that sums up a ***** experience. I would not recommend anybody to play here or at the sister site
People play at Zen for the service. Its not that it offers anything crazy new, but its slick and easy. The difference is that customer service WILL get back to me every time, and if there is a problem they solve it right then and there. Love coming to this casino
Nothing. I have no idea why this casino has a high rating on Askgamblers. The site is difficult to use and there are no proper explanations of many basic functions. The worst experience I have had at an online casino in my 10 years of playing.
Misleading bonus. I made the fatal error of accepting a bonus. It could only be played on Quickspin games. I played roulette with my own money, and all was fine until I decided to play the bonus on a Quickspin game. Then my own money became 'bonus' money. and I could no longer play it on any other games. When I tried to play roulette again, my balance in the game showed as $0.
I have accepted bonuses at other casinos before, and nothing like this has ever happened.
The conditions are no doubt buried in their t & c. but something as big as this should have an upfront warning.
This is as close to theft and fraud as I have ever seen. Beware!
Great casino great customer service I am a Australian user and when I went to make a withdrawal it wouldn’t work via visa these guys went above and beyond to give me my payment and paid me through PayPal , no other casino would do this.
Everything is great about this casino just the layout of the games on mobile could be better the pictures are to big and if it had modern setup of showing the games would be much better to function. Other than that, everything is great.
Zen casino is a casino I joined a while ago. They were running a no deposit bonus offer of 5 eur for new players. However, in order to receive the offer you had to completely verify your account, which from one point isn't too bad, as at least then, if you decide to make a deposit, you don't have to worry about verification upon withdrawal.
At the time I managed to verify my identity but my utility bill got declined, which was strange as I use the same documentation I use for verification in most online casinos and usually don't have any problems with. Regardless, I decided not to pursue further. Until recently.
I was looking through the list of welcome bonuses on Askgamblers and noticed Zen casino welcome offer, which made me interested. Before depositing, I decided to check with support what games I could play with the bonus money and if I still qualify.
Luckily enough, the casino has live support and I could easily get in touch with them, I didn't even have to wait a minute to get connected. The support assured me that I could get the bonus and that only games that are marked with "Bonus" sign could be played with bonus funds. At first I was a bit cautious but then I saw Narcos and a few other Netent games in the list, so I decided to make a deposit.
Long story short, I made a 40 eur deposit and afterwards I got a notification of the bonus which I accepted- the bonus was 60 eur. Then I decided to play Twin Spin for a balance boost however, I was offered two options- bonus money or real money. I tried to choose bonus money but it showed me that I need to verify myself before receiving the bonus money. First of all it was very confusing that I was able to make a deposit and accept the bonus but had to verify after in order to use the bonus. Secondly I thought it was strange that the bonus money wasn't added to all balance as I didn't know which one to use first if I had the bonus added right away. So since I had deposited already, I went to the profile section and sent another utility bill to verify. Luckily this time my utility bill got approved in less than 20 minutes and I was finally able to play with bonus funds. So first I used my bonus funds on Twin Spin, had a few decent hits but eventually the balance reached 0. Then I went back to Twin Spin with my real money balance and played it till I lost it.
Overall I had a decent time at Zen casino. At the time they have around 200 games that could be played with bonus, which is ok, but I hope to see more known games in the list. I did like the customer support and the session was smooth.
However, I find it very confusing that you're able to make a deposit but not get the bonus unless your profile is fully verified and it's not really advertised much. Also, it's very confusing to have to separate balances for game play rather than having the bonus money added to the entire balance. Won't deposit there again.
Lots of good providers and options of games. No technical issues. Online chat prompt and speaking good English and most importantly, they honour what their T&Cs say in regards to withdraw processing time! I was very impressed. Tired of playing in other sites where they don’t follow their own T&Cs.
You are my favourite casino at the moment so I hope you guys keep improving. Well done!
Not much to dislike, maybe cash back could be on real losses (wagered amount lost) and not on last deposit amount. The race should have more winners so to give more ppl a chance to place.
ZenCasino News
Read all news about ZenCasino, check for updates and stay tuned for exclusive bonuses.
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One of the only casinos where Aussies can play certain providers and games, this and other RR Investment casinos big win.
Support seems okay, a little more helpful than Dama NV but it's not live chat as stated on this site.
Different bonuses for different providers each day (just be sure to read the fine print, as always), a max win is standard $3k-$15k, max bet varies but usually around $3 EURO which is fine.
A lot of different deposit methods, some more reliable than others (still looking for my missing funds).
Verification is simple and fairly quick, unlike Dama NV.
If you love certain KICKass titles, give them a go :)
The 6-hour delay for withdrawal (no this isn't waiting time, this is a forced 6-hour delay) is a big negative. They also only process some withdrawal types during working hours, so it sucks when you make a withdrawal at noon Friday, you won't be getting that until well into next week.
Once you reach the highest VIP level, this forced delay drops to 2 hours ... site could make this clearer.
The whole interface is clunky, outdated, and just, odd to navigate, hard to find anything.
Their Terms and Conditions and FAQ contradict each other, brought this up with them but they didn't update it seems. Fine that English isn't a first language (I presume) but not when it's stating the legalities, might need a proofread?