Closed
This casino and all other brands within the Affactive group are blacklisted due to the massive amount of complaints submitted against them as well as the usage of various stalling tactics to delay and decline payments including but not limited to bogus security checks lasting for months and putting pressure on players with delayed payments to start depositing if they want to be paid ever.
- Available in both instant-play and downloadable modes
- Features 3D video slots from Betsoft, plus more from Top Game
- Above-average selection of virtual table games and video pokers
- Live dealer room included
- 24/7 support offered through live chat, US and France toll-free phone, and email
- Secured with RSA encryption and a firewall
- Proven fair by independent audits
- Free bonuses unavailable to players in Israel, Jordan, Poland, Romania, Turkey, and Ukraine
- Long withdrawal pending period (at least 5 days per cashout)
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Winpalace Play Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
WinpalacePlay Casino is the premier sister site of the longstanding Winpalace brand. It features premium 3D video slots, live table games, video poker, and much more from Betsoft and Top Game. Players can access all of the games in either a downloadable casino client or instant-play version directly through the website. WinpalacePlay Casino is available in both English and French, with live chat, phone, and email support offered 24/7. It is licensed by the government of Curacao.
Restricted Countries
WinpalacePlay Casino does not block any country specifically; however, we advise players to check with their country’s laws to determine that online gambling is legal before signing up. Additionally, players from Israel, Jordan, Poland, Romania, Turkey, and Ukraine are not allowed to claim any of WinpalacePlay Casino’s no deposit bonuses.
Security and Fairness
Players at WinpalacePlay Casino can count on their private details being handled with the utmost care. All sensitive communication is safeguarded with industry-standard RSA encryption, which makes it virtually impossible to read confidential data like credit card numbers and bank account information. Additionally, the WinpalacePlay Casino servers are protected with an ironclad firewall to keep intruders out.
Both the Top Game and Betsoft platforms used at WinpalacePlay Casino are routinely audited for fairness by reputable independent testing agencies.
- E-Wallets 2-5 days
- Bank Transfers 5-10 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Players will find some of the most advanced slots on the web at WinpalacePlay Casino. These are provided by both Betsoft, who are famous for their 3D video slot titles, and Top Game, who are well-known for providing a unique mix of both video slots and classic reels games. Some of WinpalacePlay Casino’s most popular slots include Boomanji, Dr. Jekyll & Mr. Hyde, Mr. Vegas, Puppy Love, Witches Cauldron, and Carnival of Venice.
Those looking for fast-paced table game fun should check out WinpalacePlay Casino’s selection of virtual table games. They offer 6 variants of Blackjack (including Pirate 21 and Single Deck Blackjack), 4 variants of Roulette (including American, European, and Common Draw), Baccarat, Red Dog, Pai Gow Poker, and many unique games like Poker3, Triple Edge Poker, and Draw Hi-Lo.
Video poker players have access to all of the most popular variants and more. WinpalacePlay Casino features both single-hand and multi-hand editions of games like Jacks or Better, Bonus Poker, Deuces Wild, Joker Poker, All-American Poker, Split Way Royal, Deuces & Joker, Bonus Deuces, Double Jackpot Poker, Bonus Deluxe Poker, and more.
WinpalacePlay Casino also has a few games that don’t fit into any category. These include 2 variants of keno (Instant Keno and Klub Keno), plus Predictor and Skratcherz.
Live Games
WinpalacePlay Casino is home to a live dealer room where players can enjoy actual table games in real-time. The site offers Live Blackjack, Live Roulette, and Live Baccarat, all of which use the same rules typically found in casinos throughout the world. And since the games are broadcast 24/7, players can always count on an open seat.
- 1-888-882-7925
- +33-805-080-697
Support
WinpalacePlay Casino’s customer service team is available 24/7 to provide assistance and answer questions. Players can contact them most easily through live chat, which is available on the website and in the casino lobby. Those living in the US and France can also call the casino using a toll-free phone number. Email support is also available for more complex inquiries.
Complaints
Read the complaints other players have left for Winpalace Play Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi, I’m sorry to hear that you had such experience with WinPalace Play casino. We’ve left a special note on your account and we’ll make sure you won’t be disturbed during your play. Regarding the withdrawal – I see it was processed already. Regards, Anita
The very first time when I saw this casino and they were giving 50 $ free chip, actually I wasn't aware that is some new casino, but I thought it’s about Win Palace Casino, which I have used the first welcome bonus there and you know the rules, no free chips in the row, so knowing its WinPalace casino I didn't pay any attention, till 4 weeks ago.
So while I was searching something I did see this new casino and when I looked better, well this is new casino to me, so 50$ free chip, why not give it a try. I must say I am not such big fan of Top Games, but lately I don't know have you noticed, but many Top Games casinos has added some of the Betsoft games, so actually that was the main reason I joined this casino, just to try my luck on Betsoft games. Well knowing that Betsoft games are a little bit expensive games, but having 50$ free chip I was ready to give it a shot.
I did download the casino and I was hoping that the 50$ free chip would be all ready in my account, which it wasn’t, so right after I contacted the support, so in no time I was given the free chip to play. As I mentioned I don't like that much Top Games and the reason is I never win anything I guess that slots doesn't like me at all, so the first game I think of was SugarPop slot which I really enjoy smashing all those all kinds of colorful sweet candies. I was playing for a while and the reason was the candy was giving me only small wins spins, well at least was an free chip after all.
I did have nice time here, playing that big free chip, but knowing that I am not such a fan of this kind of games I didn't think I will deposit here. Good Luck!
This will be my review for Winpalace play casino. I saw that they're offering a 20$ ND bonus with 35x wagering for AskGamblers and I wanted to take this promotion. They're powered by Betsoft and Topgame software's, both are not my favorites, but free chip is free.
I clicked on "get bonus" and it connected with their casino page. Then I chose instant play option and signed up. In the registering process I claimed the bonus, however, when I was signed up, I got a casino message saying that my bonus code wasn't correct. I tried again, unsuccessfully, so I contacted the live chat. I was connected to a chat person immediately, asked about the code, and Britney, from live chat, asked me, if I liked slots, I answered -yes, and she added 25 eur no deposit bonus to my account with 40x wagering, and it was eligible for all slots. She was very nice, fast and supportive.
So with my balance, I went to Mad Orchestra slot. It has 20 paylines and to be honest, the design wasn't my favorite. I placed only 0.20 eur bets per spin and overall got only 1 eur win and only once, so when my balance went down to 20 eur, I changed this game to Diablo. Diablo is a 13 payline slot and I like the look of it. I started with 0.13 eur bets, but no wins came, so I increased my bet to 0.26 per spin and after 5 spins I managed to get 13 free spins. Within them I got bonus round, but you know what's frustrating? The free spins and bonus gave me only 1.76 eur win! Such a pity.
I played it for some time, and at some point I switched to Beauty Salon 20 lines slot. My bets varieted from 0.20 to even 1 eur per spin. I liked this game a lot and it was pretty generous for me, many spins gave me more than 3 eur wins. I placed 25 autospins for many, many times and within 25 spins almost each time I got 5 free spins. However, the free spins paid me bad, even 1 eur bets in free spins gave me about 0.80 cent winnings. I kept playing this game for about an hour and at last got busted.
Overall I had a nice time there but I don't think I will make a deposit there. Live chat is easy to reach and helpful.
Few of their games were good, but overall I wasn't loving the design of them, and the variety of slots on instant play could be larger.
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The 3D Slots are good and the CS reps seem nice but get annoying because you have no control to close them out. Your balance goes low and there they are trying to get more money, you deposit $100 they want another $100 to get you a secret deal. Is this the positive section? Oh yeah it is but they want 50 characters which I didn't have.
Having to keep depositing money to get my withdrawal of $3000. Its a scam.