Denied payment

If i scan my personal documents they don't like.,if i send copies they don't like.,if i send pictures they don't like it.,they never pleased.,even know they are very clear pictures wish you can see all my information.,they just don't want to pay my winnings..i purchased lots of credicts from this Casino...days & weeks go by with no solutions..do i have to travel personally to give them my documents..it seems that way..

Hello, Winpalace Play Casino keeps making up new reasons to sequestrate my money (227 euros). First there was the so-called "verification process" by the finance department which took about 3 months (!) and is now over, then they told me they couldn't pay me because I had "drastically reduced" my activity at the casino lately (of course I had, why shouldn't I under such conditions ?!), so I played every day for about 2 weeks and after that my latest withdrawal request was denied again without any explanation (and I'm not interested in asking them what their new excuse is, I just want my money back after 5 months of plain nightmare...). Thanks in advance for your help. Kind regards,

As you can see this casino is blacklisted and here I found out why. As per the terms and conditions: "All withdrawals are paid in installments of up to $3000, this is determined by player class" then the next relevant part "Winpalaceplay reserves the right to payout higher winnings over several weeks." So that is what I read, somehow it translates as to this, I won $3000 minus the bonus of course and requested it. $750 was approved, I re-requested the other portion of my withdrawal as read in the terms and conditions that it could be a possibility and was told by 3 different customer service reps that "I need to increase my deposit activity to receive the rest of my withdrawal." Yes I've already spent thousands at this casino and I finally win but to get the money owed they want me to deposit more money which I had been doing by the way, until I heard this non-sense. So if you win here you just pay your own withdrawal back by making deposits and losing. It's too bad because the Casino format is great, but I directly quoted terms and conditions and hardly see how that translates. Below you can see the CS agent telling me what I am reporting. There are other Casinos that pay you without this hassle and I'd advise you play with them. Bad business practices! If they would have just paid me I'm sure they would've got their money back in no time. They tell you the bad reviews are from their competitors but it's a lie. They lie to you all the way up to the point the approve 1/4 of your withdrawal then their true colors show through. If you currently gamble here I recommend STOP giving away your money. If this issue is resolved I will be happy to report it but as for now the Blacklist is appropriate.