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Winpalace Play Casino not willing to pay

RESOLVED
Complaint Info
Disputed casino Winpalace Play Casino
Reason Declined payment
Amount € 227
Posted on May 7, 2015

Hello,

Winpalace Play Casino keeps making up new reasons to sequestrate my money (227 euros). First there was the so-called "verification process" by the finance department which took about 3 months (!) and is now over, then they told me they couldn't pay me because I had "drastically reduced" my activity at the casino lately (of course I had, why shouldn't I under such conditions ?!), so I played every day for about 2 weeks and after that my latest withdrawal request was denied again without any explanation (and I'm not interested in asking them what their new excuse is, I just want my money back after 5 months of plain nightmare...).

Thanks in advance for your help.

Kind regards,

Posted on April 30, 2015

Hello,
I will check it with finance department and get back to you shortly.
Regards,
Anita

Posted on May 3, 2015

Hello,
I was informed by finance department that your withdrawal has been processed.
Best regards
Anita

Posted on May 3, 2015

Hello,

I confirm I was (FINALLY!!!!) able to withdraw, thank you very much to Askgamblers for helping me get my money back!

AskGamblers
Posted on May 7, 2015

Based on player's last comment we consider this case as Resolved.

The complaint is now officially closed.

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