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Vortex Casino

Player Rating 7 reviews
6.7/10
7 reviews
Complaint Response 4 complaints
4 days avg. 4 complaints
What we like
  • Available in Instant Play and Download version
  • 24/7 customer support via live chat, e-mail, or phone
  • Employs SSL encryption
  • Audited for fairness regularly by TST
What we don’t like
  • $2000 per two weeks withdrawal limit
  • 72-96 hours pending period for withdrawals
  • 48-96 hours timeframe for withdrawals via e-wallets
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Vortex Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.vortexcasino.com
Established
2014
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
German, Italian, French, English, Spanish
Casino Type
Download, Instant Play, Mobile

Vortex Casino is an online casino that provides players with a variety of casino games from the popular Rival Gaming platform. Players can choose to download the full version for Windows computers, use the Flash-powered instant-play client, or play on the go in their mobile casino. Vortex Casino also features regularly updated promotions and a dedicated 24/7 customer support team. The site is licensed by the Curacao eGaming.

Restricted Countries

Vortex Casino does not have any explicit country restrictions, except for residents of the USA. However, players are responsible for checking to make sure that online gambling is legal in their country of residence before signing up.

Mobile Gaming

Vortex Mobile Casino can be accessed from all Android and iOS devices. There is no need for any download or installation. All players have to do is enter the casino from their mobile browser, register an account, or simply log in with existent Vortex Casino account details, and play favourite games. 

Security and Fairness

Vortex Casino ensures that players are safe with the use of SSL encryption. This technology keeps anyone from being able to read confidential information, such as credit card numbers, passwords, and addresses. It’s the same protocol used by most major online merchants and banking institutions.


The Rival Gaming platform used by Vortex Casino has been audited and shown to be fair by TST, one of the most respected independent testing firms for the online gaming industry.

StallCation

Complaints

Read the complaints other players have left for Vortex Casino. Learn more about complaints.

Show all complaints
Unjustified confiscation of winnings
Dear Complaints Department I won money on Vortex Casino (£6,189) and they have confiscated it. I feel cheated in a big way. I want to have my £6189 given, as a matter of urgency. Below is the email correspondence with them (in order) - please HELP? This is a grave situation and i am very upset. Dear Andrew, After having received your documents, your Vortex casino account has been checked. we reviewed your gaming sessions and it appears that your roulette playing pattern is not allowed by our bonus policy. This is a severe violation of our terms of use. Our terms and condition ( http://vortexcasino.com/terms_and_conditions ) clearly state: 2.5. .....the casino reserves the right to confiscate any balance or pending cashin for the following reasons: i- If observations of your playing pattern suggest that you are not playing in the spirit of the game, or deliberately playing at minimum risk in order to cash in bonus money. Our verification shows that you break one of the rule mentioned in our bonus policy ( http://vortexcasino.com/bonus_policy ) 4-3. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording ‘Irregular playing pattern’ may include but is not wholly restricted to any one or more of the following types of play: Low margin betting, equal betting, zero risk bets or hedge betting are considered irregular gaming when done purposely to exploit bonuses. In addition to this, the following are considered irregular playing patterns: 4-3-1. Increasing the balance then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for that bonus. 4-3-2. Using any betting system, or placing even money bets on Baccarat and Roulette. 4-3-3. Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus. Therefore, we had no other choice than confiscate your winnings and close your account with immediate effect. Regards Vortex casino management Dear Vortex Casino I read your terms and conditions and NEVER came across the page that you linked me - "Bonus Policy”. I thought everything was included in the section marked “Terms and Conditions”. I still cannot even find it - where is it and why wasn’t something as important as this, in your T and C? You didn’t even have a link to it on the t and c page. You simply cannot expect me to abide by rules that I never saw and were never in your T and C. Obviously, if I knew I wasn’t allowed to bet on e.g. Black, I wouldn’t have. Also, betting on Black, is not minimum risk, as the chances are not even fifty percent. Perhaps if the chances are 95%, it would be understandable - but to say I have small chance of losing, when betting on black, is incorrect. The only T and C, that was actually VIEWABLE was 2.5 (above), and I have not done anything wrong regarding this. "Minimum risk' was not defined within the T and C, and so I had no way of knowing that betting on black, was (incorrectly) regarded as minimum risk by Vortex. Kindly pay me what I am owed as a matter of urgency (£6189). If not, please be aware that i will be contacting your Regulatory Body. I will NOT be giving up, until I am given ALL of what is rightfully mine. Yours sincerely Andrew Goldin Dear Andrew, Following your previous email, we'd like to inform you that the bonus policy page is related to the promotions page. http://www.vortexcasino.com/promo_terms The casino has very strict rules, to prevent any fraud or misunderstanding and the fact that you did not see the page can not prevent us from applying our promotions Terms and Conditions. Our Fraud department checked your game sessions and it clearly appeared you used a fraudulous method to exploit our bonuses. It stated that you played like the following: You made large bets on a single number in roulette, using our bonus money to generate a substancial gain. When hit, you made smaller bet on red/black only, until you met the bonus wagering requirements. This behaviour is considered irregular and described in the bonus policy mentioned in our previous email. We are sorry about that matter but there is nothing we can do as everything is stated clearly on our website We do hope you will understand our position. Regards Vortex casino management Dear Vortex If I cannot see it in T and C, I can not meet with the T and C - this is unacceptable and I feel cheated. NB I bet 100 pound bets and then went down to 50 pound - I did not go down to 50 pence. Also, I received this in an email (regarding betting 100pound on a single number): Dear Andrew, This is correct. £100 is the max for any roulette bet. You can bet £100 on 34 if you wish. Sincerely, Elisa Gensac VORTEX VIP Manager Dear Andrew, These terms are specifically related to bonuses. Therefore, they appear in the bonus policy, not in the general Terms and Conditions. Note that we are not contesting betting 100 on a single number or betting on black. We are contesting the whole method. You used our bonus to generate a gain and then changed your play to grind out the wagering requirements of the bonus. " 4-3-1. Increasing the balance then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for that bonus." Again, we are sorry but this is clearly defined as bonus exploit and your winnings are illegitimate. Regards Vortex casino management Dear Vortex If I had lost, you would have kept the money (as you did with the other 4 or 5 thousand that I put in). When I win, you still want to keep the money. You CANNOT have it BOTH ways. I did not “grind out” wagering - that would be betting on almost the entire roulette wheel. The chances of landing on black are 18 out of 37. I did not drop bet size by 75%, because I went from £100 bets to £50 bets (50%). You say your T and C is “clear” - then why have you not put it in clear place? Is it in T and C section? NO. You have to go to “Promotions” - you then have to go to the bottom of the page and click on "Promotion T and C”, and even then you have to go to the bottom of the page AGAIN, to click on “Bonus Policy”. Only then, do you see it. This is so poor, it is laughable. Dear Vortex, Given that I never even saw the bonus policy section because it was deeply hidden,and given that you restricted me to a max of 100pound per bet on roulette anyway (therefore difficult to say that I changed my gaming pattern significantly) - surely, you can see fit to give me what I am owed? Also bear in mind, that it is only human nature, when you win a lot of money, to try to protect it a little. I didn¹t even bet on both red and black - I just did one or the other (18 out of 37 chance). Also, given your withdrawal rule of 20 X Bonus, I could NOT have continued on the same pathway anyway (bets of 35/1). This is because I either would have ended up on 0 or I would have been so far above the max withdrawal, that I would have had a great deal of money taken from me (on withdrawal) . This would have been unfair on me and so I¹m sure you can realise that I had little option (to at least try to consolidate a little). I am asking nicely, to please see my point of view and allow the money to be given. Thanks
staus Unresolved
£6189

Complaint Statistics

Resolved 1
Avg. Amount $ 3,821
Avg. Complaint Duration 4 days
Avg. Response Time 4 days

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Player rating
6.7/10 7 reviews

Top reviews from our players

Very good casino. Good bonuses with no many restrictions for the maximum cashable (generally is bonus x20), support polite and professional, one of the best Rival casinos I met. I loose many times but when I had good winnings (for example, more than 2000 euros last month) all the payments were made correctly.

They are a bit slow for the payments, because they pay in installments. So the player could wait for one or two weeks to receive the Whole amount.

Rival software casinos most definitely aren't my favorite ones, but when I see a free chip, I still take it. Maybe I could win something big from it, you can never know. I saw that Vortex casino is giving 15€ free upon registration and I decided to sign up. All I knew about this casino was that it was established only in 2014 and has Rival software games. I downloaded their software and after registration I couldn't find the promotion, as you know, all Rival promotions are on the cashier. Then I had a little talk with live chat person and he told me that they don't have that kind of bonus, however, he added a 25€ no deposit bonus for me with 50x wagering. That's what I call a really great support.

After I claimed this promotion, I went to play Grandma's Attic. It is one of my favorite games from this software, design- wise. I placed 0.30€ bets and played 100 autospins. Many times 2 scatters came up like little teasers, but no free spin rounds. Biggest win I could get was 2€, so when the autoplay ended, had less than 5€ left. Then I switched to play Beach Bums scratch card. I placed 0.50€ bets and at first I had some luck, first 5 cards I won, 1 and 2x bet, and once 5x bet, which was nice. Then I had a dry period and lost the rest of my balance. But I really liked the beach atmosphere, the design was nice too.

Overall I had a descent time at Vortex casino. The game selection was descent and the promotions were average too, but their support and the look of casino was really great. I think they are trustful casino, however, I won'd be a depositor there, just because I have no luck with their games. I would give them 7/10.

And here is one more new casino,but this guys are not my favorites although i like to play those Rival games sometimes,but now this days,many Rival Casinos has added some of the Bet Soft slot so ithought i could give it a try.I found out about this casino on other site,when that day they were offering 2 nodeposit bonuses,the first one was 500 $ free chip,which if its Rival i guess that promo was one of their Multy stage wagering bonuses,where you need to deposit of 25 $ and maximum you can transfer from the first bonus is 100 $ and the max cashout was X 5 the bonus,so i think thats really bad freebie.

The second one was also hilarious also,where you get 25$ free chip,when the wagering is X 50 and the maximum cashout is 25$ what a bonus.I really dont know why casinos are giving such a chip promotions like this one,either give some good promo with at least 100$ max cashout from that bonus or its better if they dont give you anything.

When i sign up i didnt know that there was such a cheap promo so getting those 25$ I was not thrilled at all,there are plenty casinos ,maybe 82% of them ,when they give you free chip you can cashout at least 100$ and some of them 200$ so i dont get the point of this promo,with super high wagering requirements,well i guess they know that there will be only small percentage of the people who would take this bonus and smaller percentage they will wager the same one.Since i have all ready opened my account there i played that free chip,but with no interest at all.I saw theirs deposit bonuses of 300% ,well dont let them full you,look at the maximum cashouts of their bonuses,i really dont like them at all.

Vortex is one of the latest casinos that use Rival software. I am a big fan of Rival slot games but unfortunately except a few of the latest casinos in every other casino my account is blocked for bonuses. One of the rare casinos in which my account isn't blocked for bonuses is Vortex Casino. So if I want to play on Rival slot machines I don't have a great choice, only 2 or 3 casinos.

Like most other Rival casinos they offer a great number of bonuses. Its interesting that they don't offer some no deposit bonus for new players. Most of the other casinos usually have in their offer some no deposit bonus. What caught my attention was their first deposit bonus of 300% with a wager of 35 x deposit + bonus. But before I took this bonus I contacted live chat support. To my great surprise the operator was instantly available. I say to my surprise because I am not used to Rival casinos having a good live chat support. To take this bonus you have to make a minimum deposit of 25 euros. I have no remarks to that because it is standard to all Rival casinos I have played in.

They offer instant casino as well as a download version. I decided for the second one and installed the casino software on my PC. Off course the reason for that is because with an installed software you have a bigger choice of games. I played for about 2 hours before I lost all of my money.

When it comes to things I don't like with this casino I mean first about the speed of the cashout process. I didn't have a chance to check it out but I don't like the fact that I read here. It takes 72-96 hours pending time and another 48-96 hours before you are paid on your e-wallet. I guess this time doesn't include weekends because no Rival casino has ever paid me on a weekend.

This is a casino powered by Rival software and I have to say that I am not a big fan of this games but I decided to try my luck because I had a bad period and I lost some money with NetEnt and Microgaming slots! The website looks good,it has both download and instant version of the casino and this is a good thing because usually I don’t like to download the software,thinking that it is a waste of time instead of spinning already! The welcome bonus is very attractive because of its amount, 300%,very decent,and also good wagering requirements thinking that we are talking about Rival powered casino!

I made a 25 euro deposit and I received 75 euro bonus,so a total of 100 euro in my account balance and also 3500 euro to wager! I don’t know many games from this provider,I played only Future Fortunes and Scary Rich 3,but I like this two slots,both of them have free spins and bonus feature and also a decent payout rate!

The wagering requirements were decent in my opinion,it was easy for me to complete them even if took me about 4 hours,so I will give a 9 for the welcome bonus and I think that I am not wrong with this decision! I will give a 9 for the games even if they have only Rival slots,I liked the payout rate! The support is good,because I asked them for the wagering requirements and they replied very fast via live chat,and I like this option because I dont have to wait for e-mails or to call,so I will give another 9!

I don’t like the payment methods that they have,only a couple of options available and also I don’t like the minimum deposit amount that is 25 euro!I will give only 7 for the payment methods!

Also I will point here that having only Rival games could be a disadvantage of this nice casino!

Another casino from the rival gaming group. I was referred to this casino by my friend who had won 400$ and i did not believe him so i decided to join and see for myself. They were giving a 300% match up bonus for the first deposit. And that is why i decided to join this casino site.

Now they are also giving away free spins with the welcome package but this was not available when i had joined. I had deposited 30 and got 90 from the casino so i had 120 in total which for me was enough money to make some good amount of it.

I started with scary rich 3 game. And this game has a very bad past with me because i always lose money but this time i was going to risk it because my friend had won most of his money from this game only. But this was not my lucky game so lost a lot of money and played it for almost 30 spins and was betting 1 per spin and only 2 features showed up . And that too payed me petty money.

Then i shifted to money magic and this was a little better game and i managed to make 40 from this game and got a lot of features and the best thing were multipliers which paid me a lot of money.

After that i went to table games and i was only going to play black jack because that really pushes me to extreme and gives me money. And i hit 21 a couple of time and even got busted but luckily whenever i was busted a lot of money was not on stake. I think my friend was right about this casino and i managed to win 250$ from then and
requested a withdrawal And got it after verification within a couple of days. I would rate this casino 9.5 out of 10.

Vortex casino using games from rival, and i think it is new rival casino, not sure who decide to open new casino with rival software. By the way, i find a bit mistake in the askgamblers review, there is write casino type:instant play, but vortex casino have also an option to download software on personal computer.

I played at vortex casino only once, since i just saw few screenies from player who usually play rival ,and i decide to try this software, probably it bring me some luck, i am usually lucky in new slots, so why not try my luck in new for me casino. Another sweet thing about join this casino it is 300% bonus for first deposit, which i am happily take with my small deposit of 25$. Everything in case of registering and getting bonus was awesome, and i did not experience any problems with it.

With 100$ on balance i decide to try newest rival game, scary rich 3, i have played it about 30 minutes, and to be honest i did not like it at all, i lost about 60$ withing this 30 minutes, and also i think scary rich 2 slot is much more better than this one. With 40$ left on my balance i decide to try wild safari slot, because it is interesting for me game, and also i-slots, which mean that slot will be nice. But it was not , and i am busted quite quickly without any chance to win good in vortex casino. But i think i will give this casino a try once again in future.

I rate this new for me rival casino with 6 stars, because i did not test payout time and customer support.

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