Page 2 – Player Reviews for VoltCasino

Like 200% welcome bonus for Netent- But read first what is bad in this casino.

I'm noticed nice 200% bonus like usually I'm ask live support about players from Polish allowed to use 200% bonus - And I'm got answer you need check your local law to know we can accept players from your county -Yhymmm - What a strange answer - Casino should know what countries they allowed to play and what no and what countries can use bonus and what countries excluded.

Second very import and thing- They have 200% bonus up to 500€ - I'm read terms and conditions and what I'm can say - Is mess.

1. This Bonus applies to Video Slots, Slot Machines, Bingo, Lottery Games, Scratch Games, Virtual Games and Video Poker games.

Ok nice to know but no any information's about what king of game - what percentage wagering counting - Example slots probably -100% But video Poker games? Same 100%wagering? Probably no - and is no information's about it.

2. Second important things they have rules "VoltCasino.com implements zero tolerance policy on bonus abuse and fraudulent activity."

That's ok this is standard rule- but in same time then dont have exactly write example how big is allowed max bet per single spin when player play with bonus. If not specific this is example 5€ or 10€or 20€ - No information's - And - Lets say player make deposit 250€ got 500€ bonus start with 750€ and player set up example 25€ bet per spin and hit something huge? Finish wagering and next they say-Your abuse our bonuses we void your winnings.- Yhym so we don't know how big amount per spin is allowed-and this is bad for players.- When abuse bonuses start when I'm bet 6€ - 10€ per spin its secret .

3. Live support is extreme poor quality they don't know nothing and players not received any information's from them.

Volt casino is a newly added casino to AskGamblers and I noticed them sometime around last month. I didn't see anything particularly interesting about them, so I just passed. When they got added to AskGamblers, I gave them a closer look and noticed they were giving a 100% match welcome bonus with only 10x bonus wagering requirements. Since they are powered by Netent, Nextgen and few other software's, I was really surprised by the bonus and it seemed too good to be true.

I also saw they are a sister site for Vbet casino, a place I discovered few months back and got my account suspended because of my local government laws. So before registering at Volt casino, I started a conversation with live support agent. I was told that they can't be sure whether I could play there and that I should check it with my local government. I decided to take the risk and made a 10€ deposit with skrill.

Money was in my balance right away, but there was no sight of the bonus. I went to cashier and there I could see the bonus, also what was odd was the fact I needed to transfer my balance from main balance to casino, if I'd want to play slots. But after I did that, the bonus still was at main section, so I wrote to support again. Chat lady was with me soon and to my question answered that the welcome bonus was only available for sports bets. Although I had read the terms, obviously not carefully enough, I did see something about sports, but in my humble opinion, if it is a sports bets only bonus, it should have been made more clear, written in bold etc.

I was quite frustrated, first not being sure if I could even play there, then about the bonus, so I asked the support what can I do to just withdraw my initial deposit. I know I deposited little but I just wanted to have nothing to do with them. If the first support agent was kind and tried to be professional, then the other two agents were sharp and unfriendly. I needed to verify my account to be able to get the bonus cancelled and receive my deposit. I sent passport, utility bill and didn’t get any reply for 24 hours, so I went to live chat. I was told that they had sent me an email but that they would send another one. I was told to just wait.

The next day, still no sight from an email so I went to live chat and had a conversation one hour long. Support didn’t know anything at all, I had to tell all my details, wait, I was told to wait all the time..Then the bonus was cancelled and when I tried to withdraw I had an error message saying minimum withdrawal is 50eur, which support later confirmed. Since I didn’t want to put in more money just to withdraw, I hoped I could win enough to make it through minimum withdrawal amount. I played Twin Spin and Koi Princess and increased my balance for 5euros. Then I played Medusa 2 on mobile and although I got up to 28eur balance, I lost all eventually. But I had many errors both on mobile and on instant play, all games lagged and I got logged out too many times.

Overall I know I was at fault by not reading terms carefully enough but I think they could have been highlighted more. Support could be a little faster and friendlier and in general, if the game selection is decent, then they should improve their promotions.

Layout, possibility to chat, but Microsoft and Netent games.

Chat takes forever to answer a simple question. The bonus is for sport betting only, the t&c's are made up in a way that the casino always has the possibility to cancel any withdrawal.
Conclusion: there are much better casinos out there.

Good looking site, decent slots. That's all the positive stuff.

First, I made a deposit with 60€ which was transferred from my bank account to the website, but the money never showed up in my casino wallet. I wait a little just in case there's some lag or similar, but no. The money never showed up. I then contact the online chat support which, first of all, take ages to answer even a simple question. After some time waiting they answer me that I have to send in my documents for them to even VIEW my account. I try, politely, to ask for help with my money at first and later on I will send my documents but once again I am refused help. The support never even mention the money.

The "Documents department" is also a GMAIL account which sends bad shivers, seriously? I've never seen a public email account being used for precious documents. My guts tell me that this casino is a sham, I am sorry to say so. This site is exactly the same as Vbet Casino and thus the same horrible "Live Chat".