General Information About Virgin Games Casino
Virgin Games Casino is one of the most popular UK online casinos, with the reputation they’ve built since 2004. The casino belongs to Gamesys Ltd. Casinos and it’s only available in English.
Besides the licence from the UK Gambling Commission, the online casino also has a Gibraltar Regulatory Authority licence. To register at the casino, you have to enter your email address and some personal information before you can make your first deposit.
Before you do so, read our online casino review to learn more about what payment options you can use, games you can play and the ways in which the casino supports its players.
Payment Information and Options at Virgin Games Casino
Virgin Games Casino offers only a handful of deposit and withdrawal payment options, such as Visa, MasterCard and Apple Pay for iOS users. The maximum amount you can deposit using the card is £10,000, while the amount is limited to £5,000 for Apple Pay Users.
Players who win at Virgin Games Casino can withdraw their money easily. The minimum amount you need to have to request a withdrawal is £10, When withdrawing to your bank account, the maximum amount you can transfer is £25,000.
The casino has a great withdrawal system. The pending time is up to 24 hours, while withdrawals can’t take longer than 3 working days, regardless of the amount.
Customer Support at Virgin Games Casino
Virgin Games Casino has a well-organised Help Center that contains detailed articles and FAQs to help you navigate through the casino. There’s a chance you’ll find your answers here, but if you don’t, you can always contact the casino support.
Live chat is open 24/7 and the agents who work at Virgin Games Casino are really helpful. All you have to do is enter your name and email address. You don’t have to be logged in or to be a member to get in touch with the customer service.
We tested this feature and it’s safe to say that if you ever need assistance at Virgin Games Casino, you’ll have nothing to worry about.
Not only are the agents responsive, but they’re also quite pleasant to chat with. It’s clear from the messages that you don’t deal with chatbots or agents who just copy/paste information from Terms & Conditions, which is the case in the majority of online casinos.
Games at Virgin Games Casino
Virgin Games Casino comes with over 900 casino games, including online slots, table games such as roulette and blackjack as well as live casino games.
You can’t play games in demo mode and to access the online slots and other games, you have to register. The easiest way to access casino games is select all games and use the search button. The slots aren’t sorted out by categories, which makes it slightly more difficult to find what you need.
There are plenty of table games as well as live casino games, while players can also try online bingo, Slingo and some free games.
Virgin Games Casino’s Commitment to Responsible Gambling
Because Virgin Games Casino is active in the UK, it is obliged to provide various responsible gambling tools to players.
You can set session reminders to give you notifications after 30 minutes of activity, as well as various limits to prevent you from spending more than you intended. These can be easily set within your account and reset at any point.
Also, players can choose to cool off from 24 hours to six weeks. If you need more than six weeks, you can always request self-exclusion, which can last up to five years.
Having been on Virgin casino when I came to it a couple of years later when it opened my experience were like eating a Thanksgiving Dinner. You have your main course of Turkey for game variety, mash potatoes for bonuses, stuffing to really complement the wins and gravy to make sure live chat gives you the help you need if everything turns really dry! Anything else that fell into the dinner that I have not mentioned is pretty much the winnings that turned out to be leftover losses in the end.
On my first deposit there was this 200% bonus that I really wanted to take up but unfortunately it was for new members that only resided in the UK and Ireland. The worst part of knowing this is the wagering is a very small 2x the playthrough on any deposit. Can you believe Virgin casino is holding this bonus worth only 2x!? That is a dream come true to select players because a very low wagering could turn everything into bills & coins in your pocket in just a matter of minutes! It was way too good to pass up that I "had to let it go!" So instead I played for a minimum deposit on $30 because Virgin casino only gave me a very good impression but changed when I could not take that very sweet golden opportunity. Instead I never had a good run from my deposit because rather than lady luck appeared to bestow me her amazing grace her evil sister showed up to make no ends meet. Lady luck stood me up!
Some of the games stopped me from wagering on them (Siberian Storm) because they can't take bets from my country. This was the same thing back in Casino770 where they have these new games but only selected countries can wager and play on them. Although it was really fun to play Secrets of the Phoenix. It was identical to the game called Elements in the NetEnt casino which cascaded every time a win shows up. If getting at least 4 wins in a row it will give you the freefall feature but on Secrets of the Phoenix they are called "Free Spins". It's the same with Elements but "More Free Spins" can be earned inside much easier!!! The best part with all this is their Red Wild Phoenix to expand after a few wins from it! This was pretty cool but was cut short for me.
It's a shame that this casino does not hand out Free Credits of any kind, just bonuses that did not apply to me. Overall, a UK based casino that has some enticing offers and great potentials! An 8 out of 10 for Virgin casino!