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Virgin Games Casino comes with a straightforward design and a dominant red colour, that makes this casino recognisable. The navigation is simple and you can choose different types of games through the header.
Other than games, the casino is well-developed where they recommend different games and educate players on different gambling topics.
- Live chat open 24/7
- Different responsible gambling tools available
- Mobile friendly
- Few withdrawal payment methods available
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Virgin Games Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Virgin Games Casino
Virgin Games Casino is one of the most popular UK online casinos, with the reputation they’ve built since 2004. The casino belongs to Gamesys Ltd. Casinos and it’s only available in English.
Besides the licence from the UK Gambling Commission, the online casino also has a Gibraltar Regulatory Authority licence. To register at the casino, you have to enter your email address and some personal information before you can make your first deposit.
Before you do so, read our online casino review to learn more about what payment options you can use, games you can play and the ways in which the casino supports its players.
- E-Wallets 24-48 hours
- Bank Transfers 24-72 hours
- Card Payments 24-72 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Virgin Games Casino
Virgin Games Casino offers only a handful of deposit and withdrawal payment options, such as Visa, MasterCard and Apple Pay for iOS users. The maximum amount you can deposit using the card is £10,000, while the amount is limited to £5,000 for Apple Pay Users.
Players who win at Virgin Games Casino can withdraw their money easily. The minimum amount you need to have to request a withdrawal is £10, When withdrawing to your bank account, the maximum amount you can transfer is £25,000.
The casino has a great withdrawal system. The pending time is up to 24 hours, while withdrawals can’t take longer than 3 working days, regardless of the amount.
Games at Virgin Games Casino
Virgin Games Casino comes with over 900 casino games, including online slots, table games such as roulette and blackjack as well as live casino games.
You can’t play games in demo mode and to access the online slots and other games, you have to register. The easiest way to access casino games is select all games and use the search button. The slots aren’t sorted out by categories, which makes it slightly more difficult to find what you need.
There are plenty of table games as well as live casino games, while players can also try online bingo, Slingo and some free games.
Virgin Games Casino’s Commitment to Responsible Gambling
Because Virgin Games Casino is active in the UK, it is obliged to provide various responsible gambling tools to players.
You can set session reminders to give you notifications after 30 minutes of activity, as well as various limits to prevent you from spending more than you intended. These can be easily set within your account and reset at any point.
Also, players can choose to cool off from 24 hours to six weeks. If you need more than six weeks, you can always request self-exclusion, which can last up to five years.
Customer Support at Virgin Games Casino
Virgin Games Casino has a well-organised Help Center that contains detailed articles and FAQs to help you navigate through the casino. There’s a chance you’ll find your answers here, but if you don’t, you can always contact the casino support.
Live chat is open 24/7 and the agents who work at Virgin Games Casino are really helpful. All you have to do is enter your name and email address. You don’t have to be logged in or to be a member to get in touch with the customer service.
We tested this feature and it’s safe to say that if you ever need assistance at Virgin Games Casino, you’ll have nothing to worry about.
Not only are the agents responsive, but they’re also quite pleasant to chat with. It’s clear from the messages that you don’t deal with chatbots or agents who just copy/paste information from Terms & Conditions, which is the case in the majority of online casinos.
Complaints
Read the complaints other players have left for Virgin Games Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
I can remember I had begun playing at the Virgin Casino when it launched in the year 2009, probably only because of the Virgin Brand, since them it's still one of my favorites. I love the fact that the casino offers games from all of the major providers and some from lesser known Casino software’s too. It was the opinion for me never to get bored and that I don't have to do multiple accounts to access Casino and Games. That I am just lovin so much. So yes, it's convenient, has a great variety and I've won many times too, over the years.
The only one negative reason always when I needed help from that customer support, they were often busy so I had might wait sometime along time, but I always did get served, cause just need to be patient at peak times. Definitely you should a look if you like a huge variety of games and good overall service.
I have been playing there occasionally for a lot of time. I'd play more at Virgin casino as there were a few more slots available, but with some of the top IGT games there, that's a decent enough start. They are intending to ramp that up so they say too.
I had deposited here only 15 euro with a deposit bonus, but I had wined not much at the last time for about 1 week. It made me really fun and I had made the wager to eighty percent till I had lost all. In anyway I would say that this casino is a really serious online casino, and that you can play on here really good. The Connection and safety grade is big, and don’t let you get any problems.
Like in some other cases i joined Virgin casino trough their poker site. Automatically when you sign up for Virgin poker you get your own Virgin account and with one click you can play at Casino or Bingo. I never had doubts about Virgin company because i knew they are a big name in UK and over the world so it was pretty safe place to deposit and play...
What surprised me was that support instantly asked me for my id document as soon as I made deposit. I sent them my photo id and it was confirmed the next day. I made a small deposit at Virgin poker but I was not getting anywhere with my balance, so it was time to step into a casino. There are many games at Virgin casino and they all look great and as usual I started with BlackJack. Bet was 50 p and I had a lucky streak and won 5 pounds from one I brought. Now I very much like in casino with Flash games that you have demo play and before you bet real money you can try it for free credits. So I tried Texas Holdem Shootout and it seemed this could be game where you can win some money. You play against two bots red and blue and the best hand wins. Now one boat in my case Red was constantly raising preflop bets no matter what cards he had. So I folded few times and waited for good hand and went all in. Both bots called my bet and I won with full house :) It was time to move on some slot after I boosted my balance on tables.
Slots are really nicely designed and there are a lot of them to choose from at Virgin Casino. My choice was Dragon Master 20 lines slot. With free spins and extra wilds. Unfortunately I was not so lucky and lost all my money on this slot but boy I had some fun at this casino.
Really they have everything that makes one casino top in this business: low deposits limits, low withdrawals, great reward points which you can exchange for money or other cool stuff, lots of games and great support. Not sure about finance yet because I did not withdraw but I am sure it is great like everything in this casino. My grade for virgin Casino is 9/10 and i recommend it to you all.
I registered with Virgin Casino last night as I was searching for UK casinos with a specific slot game, Wild Gambler.
Wild Gambler is a 20 line, 5 reel slot game with wilds which can be locked, locking wilds will cost more to spin, but the main reason I like this game is because of the rare bonus round which comes with 8 free spins, each time a wild drops in during the free spins the wild will stay locked until the bonus is over, I knew this was a brilliant slot from the first time I played it, the bonus paid over 200x my original stake.
Moving on to Virgin Casino, they have a first deposit bonus for the casino which depends on how much your first deposit is, in my eyes it was £20. Before the bonus is turned into my cash balance I have to wager my first deposit x20, the bonus will then be available to bet or cash out once I have done the wagering.
They also have regular bonuses, like play £5; get £5 on specific slot games which are bang for your buck :) Refer-a-Friend promotion as well. There is also a Rewards scheme, you start on Cheetah, and can move up all the way to Lightning, even at the lowest level you will still receive a nice Birthday Bonus, plus 100% deposit bonuses. (windfall bonus)
Looking at their selection of games, they have the top UK based slots which you will find in your local betting shop, Rainbow Riches, Cashino, Elvis, Casper, just to name a few. They also have new releases each week. You can play Instant play or download the casino if you prefer neater graphics.
Depositing money is easy, they have all the usual options, and withdrawing money also sounds easy although I wasn't able to make a withdrawal with my £20 deposit :(
I have sent a few friends referral links, hopefully get some nice bonus funds if they register, deposit and wager enough money.
This review features just a small section of what Virgin Casino has to offer as they are one of the biggest global companies in the world, I hope you read this and have a great time on their site as they are 100% legit and secure, have a fast live help response time and will sort out your query ASAP.
I rate this casino 10/10, top of the pile!
Virgin casino are quite a big name in the UK, and the company has a good reputation. I did not really have any qualms joining it, unlike lots of the smaller casinos out there. Another great thing they had going on at the time was a blackjack bonus, for people who liked playing blackjack. Warning though, if you play with a bot or automatic system, they can throw you off, and they do have software to detect it. So if you are going to hunt using blackjack, you are best learning off a system yourself.
The good thing about this casino is that you can pay through Paypal, which is convenient for people like me who use it all the time. The layout and design is just my thing, its cartoony and I prefer this to some of the standard beautiful female dealer that most other casinos use. You can play all the games online, but the games take ages to load and this is frustrating if you are impatient like me.
The blackjack is a really nice game to play. You get loads of options, and it seems to be fairly matched. I made a small killing although it could have been a lucky run. Similarly all the games are really nice to play with good graphics, are responsive - only let down is occasional slowdowns.
In terms of slots you get a massive selection of about 100-200 slots - there were 15 pages worth and I did not count them all. They are all playable, but I spent all my time on the cards rather than the slots.
You can also get some nice bonuses for playing, and playing on certain days and referring friends. It all adds up, and this is one of my top casinos. 9/10.
I really think if Virgin is going to have an online casino - they should have some No Deposit Coupons to tease the players with. ;)
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Having been on Virgin casino when I came to it a couple of years later when it opened my experience were like eating a Thanksgiving Dinner. You have your main course of Turkey for game variety, mash potatoes for bonuses, stuffing to really complement the wins and gravy to make sure live chat gives you the help you need if everything turns really dry! Anything else that fell into the dinner that I have not mentioned is pretty much the winnings that turned out to be leftover losses in the end.
On my first deposit there was this 200% bonus that I really wanted to take up but unfortunately it was for new members that only resided in the UK and Ireland. The worst part of knowing this is the wagering is a very small 2x the playthrough on any deposit. Can you believe Virgin casino is holding this bonus worth only 2x!? That is a dream come true to select players because a very low wagering could turn everything into bills & coins in your pocket in just a matter of minutes! It was way too good to pass up that I "had to let it go!" So instead I played for a minimum deposit on $30 because Virgin casino only gave me a very good impression but changed when I could not take that very sweet golden opportunity. Instead I never had a good run from my deposit because rather than lady luck appeared to bestow me her amazing grace her evil sister showed up to make no ends meet. Lady luck stood me up!
Some of the games stopped me from wagering on them (Siberian Storm) because they can't take bets from my country. This was the same thing back in Casino770 where they have these new games but only selected countries can wager and play on them. Although it was really fun to play Secrets of the Phoenix. It was identical to the game called Elements in the NetEnt casino which cascaded every time a win shows up. If getting at least 4 wins in a row it will give you the freefall feature but on Secrets of the Phoenix they are called "Free Spins". It's the same with Elements but "More Free Spins" can be earned inside much easier!!! The best part with all this is their Red Wild Phoenix to expand after a few wins from it! This was pretty cool but was cut short for me.
It's a shame that this casino does not hand out Free Credits of any kind, just bonuses that did not apply to me. Overall, a UK based casino that has some enticing offers and great potentials! An 8 out of 10 for Virgin casino!