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Virgin Games

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Average Complaint Response Time: 4 days
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Average Complaint Response Time: 4 days

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Virgin Games Review

  • Instant-play interface
  • Full of slots and games from numerous software providers
  • Part of one of the UK's most trusted businesses
  • 24/7 support via live chat, UK freephone, and email
  • Secured with SSL encryption
  • Software Proven fair
  • Only available to UK players
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General info & Latest Promos
Website https://www.virgingames.com/online-casino/
Established 2004
Owner Gamesys Ltd. Casinos
Casino Promotion Virgin Games: Get 30 Bonus Spins on Double Bubble when you play £10 or Get £50 of Bingo when you play £10

Virgin Games Casino is one of the largest UK-based online casinos. Established in 2004, the site has developed into the Virgin Games network, which offers a full instant-play online casino along with bingo and poker. Virgin Games Casino is licensed by the prestigious jurisdiction of Gibraltar, and the UK Gambling Commission. 

Restricted Countries

Because of strict regulations, Virgin Games Casino only accept players residing in the United Kingdom.

Virtual Games

Few online casinos have as many games as Virgin Casino does. Players can enjoy titles from nearly a dozen different software providers, including NetEnt, WMS IGT (WagerWorks), and Gamesys. Some of the casino's most popular video slots include King Of Slots, Reel Rush slotSecrets of the Phoenix slot, and Zeus III slot among many other. 

If you are looking for table games, you'll have nice selection of games to choose from at Virgin Games Casino. The website is home to different versions of roulette, from standard versions like Roulette - Classic to more robust editions such as 3D Roulette. Also, Blackjack players can choose from different variants, including Singledeck Blackjack, Multi-Hand Blackjack, and Vegas Strip Blackjack. Virgin Casino also features baccarat, Keno, Craps among others.

Video poker lovers have access to a number of games on the Virgin Games Casino site, too. Variants include Jacks or Better Prog, Pai Gow Poker, Joker Poker, Caribbean Stud, 3 Card Poker, and Ultimate Video Poker.

In addition to the vast selection of casino games, there is also a separate section dedicated to Bingo games.

Live Casino

Players who would like to excperience the thrill of Vegas from their living room, should visit the casino's Live Casino room. There thoy can choose to play Blackjack, Roulette, Baccarat, or Casino Hold'em against live dealer's.

Mobile Gaming

Virgin Games Casino is also available on both Smartphone and Tablet so players can enjoy their favourite games whether they’re at home or on the go. Mobile Slots include the popular Double Bubble, Rainbow Riches and Deal or No Deal, as well as all-action favourites Zeus III, Spartacus and more. Casino games include classic favourites, Singledeck Blackjack and Roulette.


Virgin Casino offers some of the best customer service around. At any hour of the day, players can contact a representative through a number of different methods. Most inquiries can be handled the fastest through live chat directly through the Virgin Games website. However, players also have the option of calling the casino directly with its UK freephone number, or sending an email to the casino helpdesk, or search through the casino's FAQ.

Security and Fairness

As part of one of the biggest corporations in the UK, Virgin Games Casino unsurprisingly has enterprise-level security protocols. Most importantly, the casino uses SSL encryption whenever you provide sensitive data. This includes personal information, credit card numbers, bank information, and passwords. The technology obscures your private data and prevents unauthorized eyes from reading it.

All of the games available on the Virgin Games Casino website have been audited by a third party to prove fairness. While no randomness seals are displayed on the website, there is information available in the FAQ, and the Gibraltar and UK Gambling Comiss­ion­ ­lic­enses indicate that randomness testing is still being conducted regularly under order of the licensing authority.


Casino details
More Casino Details More details
  • Website

  • Software

    Gamesys, NetEnt, IGT (WagerWorks), WMS, High5Games, Hasbro
  • Deposit Methods

    Maestro, MasterCard, Neteller, PayPal, Paysafe Card, Visa, Skrill
  • Withdrawal Methods

    Bank Wire Transfer, MasterCard, Neteller, PayPal, Visa, Skrill
  • Withdrawal Times

    EWallets: 24-48 hours

    Card Payments: 2-5 days

    Bank Transfers: 3-5 days

    Cheques: Not offered

    Pending Time: 0-24 hours

  • Withdrawal Limit

    No Limits
  • Affiliate Program

    Gamesys Affiliates
  • Allowed Countries

    • Germany [1]
      • Schleswig-Holstein
    • United Kingdom
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    Euros, British pounds sterling
  • Languages

  • Licences

    Gibraltar Regulatory Authority, UK Gambling Commission
  • Company

    Gamesys Ltd. Casinos
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Toll Free United Kingdom Telephone: 0800 083 1833

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Virgin Games Reviews by Players


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TEDster99 1 review
United Kingdom
Reviewed on January 20, 2020


There a a few ok slots that haven't been made in a matter of minutes. The pay out is quickish when you withdraw. I don't go on this site loads the win ratio is ok but I'm a small gambler. CH Indie is a nice person and good at his / her job.


I hate when I go to play slots how online chat appears. Several times I say hello. No one ever replies. Tonight I tried to make banter with the CH and he was more interested in the regulars and dismissed me saying enjoy your games. I suffer from massive depression and social anxiety. So I don't think there should be an obligatory chat room that has made me feel more useless than ever.
Deanvh 1 review
Reviewed on August 14, 2019


They look after you, I can’t really fault them I’ve lost and won with this site but compared to others the return is much better. I played sky Vegas for a while and with their promotions being better the return from them is terrible I’d stick with virgin games now on Vegas as put me right off. Live chat with virgin are very helpful (except one time I had a rude one) but any other time they are lovely and caring.


Promotions although I have entered in a few and wagered what they said to qualify nothing ever happened no notifications or anything that I’d been entered although I know I did it all right. Live chat for this one time asking about this promo was rude to me, but I can’t fault any other time I have chatted with them,
luvmycop 3 reviews
New Jersey
Reviewed on March 12, 2019


I love my VIP rep ! Thank you Joey
Payout is fast when u get one


1. Think female host in bingo chat are very rude
2. Female host pick and choose who they favor and who they are nice to
3 I deposit a lot of money here prob 4500-5k since January ( think host forget who pay their salaries) FYI its the players
4. For what I put in, I would think they would want players opinions or a least take in to consideration what players are telling them!
5. Virgin has to remember this is a site for adults over 21, host treat some players like children
6. If virgin does Not want players to use emoji on their site remove them ! Dont players when and how to use them!
7. Don’t allow one player to say and do as they please because u happen to like them!! Treat people as you wish to be treated!
Last thing virgin host need to know respect is earned not giving so step up your game
8. I will Not deposit here again

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Virgin Games bonuses

Virgin Games Complaints

  • 2 of 5 resolved
  • 4 days avg response
  • 6 months avg complaint life
  • 209 USD avg amount

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