I had self-Excluded from Vigin casino and recently tried to open the account.
It allowed me to open the account with the same (home address, date of birth)
After I deposited £500 and the account was closed at some stage, it was not closed immediately.
My complaint is, they should not have allowed me to open the account when I have self-excluded permanently.
At the moment they are not ready to pay deposits back.
Please not, I had same case with bet365.com. But they closed my account immediately after the deposit and returned my deposits as I had self excluded from bet365 previously.
As per Virgin Casino response, they are not responsible, if the account is opened even after the Self-Exclude.
Could you please help, how to proceed with my case.
do I have rights to claim the deposits back in my case?
Dear @LuckyDice15 ,
Any update regarding your complaint? Thank you.
I have not received any reply
Virgin Games complaints
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Virgin Casino - Misareable verificationResolved
Virgin Casino - Misareable verification
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