I had self-Excluded from Vigin casino and recently tried to open the account.
It allowed me to open the account with the same (home address, date of birth)
After I deposited £500 and the account was closed at some stage, it was not closed immediately.
My complaint is, they should not have allowed me to open the account when I have self-excluded permanently.
At the moment they are not ready to pay deposits back.
Please not, I had same case with bet365.com. But they closed my account immediately after the deposit and returned my deposits as I had self excluded from bet365 previously.
As per Virgin Casino response, they are not responsible, if the account is opened even after the Self-Exclude.
Could you please help, how to proceed with my case.
do I have rights to claim the deposits back in my case?
Dear @LuckyDice15 ,
Any update regarding your complaint? Thank you.
I have not received any reply
Virgin Games complaints
- 1 of 3 resolved
- 5 days avg response
- 10 months avg complaint life
- 261 USD avg amount
Virgin Games - Failed to resolve a game glitch in a fair wayUnresolved
Virgin Games - Failed to resolve a game glitch in a fair way
I won a bonus game in zeus 3 and I won 25 spins but it kept freezing evey time it git to 16 spins left and I had already won £20 in the bonus and now ...Read more
Virgin Casino - Misareable verificationResolved
Virgin Casino - Misareable verification
I have never senn such a bad willing casino. I wanted to play even deposit (I am so lucky that I didn't do that) but today when I wanted to sign in it ...Read more
Have trouble with Virgin Games?