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Virgin Casino - Allowed to open account even after an ACTIVE Self Exclusion

UNRESOLVED
LuckyDice15 United Kingdom
posted on September 10, 2015.

Hi,

I had self-Excluded from Vigin casino and recently tried to open the account.

It allowed me to open the account with the same (home address, date of birth)

After I deposited £500 and the account was closed at some stage, it was not closed immediately.
My complaint is, they should not have allowed me to open the account when I have self-excluded permanently.

At the moment they are not ready to pay deposits back.

Please not, I had same case with bet365.com. But they closed my account immediately after the deposit and returned my deposits as I had self excluded from bet365 previously.

As per Virgin Casino response, they are not responsible, if the account is opened even after the Self-Exclude.

Could you please help, how to proceed with my case.

do I have rights to claim the deposits back in my case?

Regards,
Yogesh

AskGamblers
posted on September 15, 2015.

Dear @LuckyDice15 ,

Any update regarding your complaint? Thank you.

LuckyDice15 United Kingdom
posted on September 15, 2015.

Hi,

I have not received any reply