AskGamblers Quick Overview
Editor’s View
Virgin Games Casino comes with a straightforward design and a dominant red colour, that makes this casino recognisable. The navigation is simple and you can choose different types of games through the header.
Other than games, the casino is well-developed where they recommend different games and educate players on different gambling topics.
- Live chat open 24/7
- Different responsible gambling tools available
- Mobile friendly
- Few withdrawal payment methods available
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Virgin Games Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Virgin Games Casino
Virgin Games Casino is one of the most popular UK online casinos, with the reputation they’ve built since 2004. The casino belongs to Gamesys Ltd. Casinos and it’s only available in English.
Besides the licence from the UK Gambling Commission, the online casino also has a Gibraltar Regulatory Authority licence. To register at the casino, you have to enter your email address and some personal information before you can make your first deposit.
Before you do so, read our online casino review to learn more about what payment options you can use, games you can play and the ways in which the casino supports its players.
- E-Wallets 24-48 hours
- Bank Transfers 24-72 hours
- Card Payments 24-72 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Virgin Games Casino
Virgin Games Casino offers only a handful of deposit and withdrawal payment options, such as Visa, MasterCard and Apple Pay for iOS users. The maximum amount you can deposit using the card is £10,000, while the amount is limited to £5,000 for Apple Pay Users.
Players who win at Virgin Games Casino can withdraw their money easily. The minimum amount you need to have to request a withdrawal is £10, When withdrawing to your bank account, the maximum amount you can transfer is £25,000.
The casino has a great withdrawal system. The pending time is up to 24 hours, while withdrawals can’t take longer than 3 working days, regardless of the amount.
Games at Virgin Games Casino
Virgin Games Casino comes with over 900 casino games, including online slots, table games such as roulette and blackjack as well as live casino games.
You can’t play games in demo mode and to access the online slots and other games, you have to register. The easiest way to access casino games is select all games and use the search button. The slots aren’t sorted out by categories, which makes it slightly more difficult to find what you need.
There are plenty of table games as well as live casino games, while players can also try online bingo, Slingo and some free games.
Virgin Games Casino’s Commitment to Responsible Gambling
Because Virgin Games Casino is active in the UK, it is obliged to provide various responsible gambling tools to players.
You can set session reminders to give you notifications after 30 minutes of activity, as well as various limits to prevent you from spending more than you intended. These can be easily set within your account and reset at any point.
Also, players can choose to cool off from 24 hours to six weeks. If you need more than six weeks, you can always request self-exclusion, which can last up to five years.
Customer Support at Virgin Games Casino
Virgin Games Casino has a well-organised Help Center that contains detailed articles and FAQs to help you navigate through the casino. There’s a chance you’ll find your answers here, but if you don’t, you can always contact the casino support.
Live chat is open 24/7 and the agents who work at Virgin Games Casino are really helpful. All you have to do is enter your name and email address. You don’t have to be logged in or to be a member to get in touch with the customer service.
We tested this feature and it’s safe to say that if you ever need assistance at Virgin Games Casino, you’ll have nothing to worry about.
Not only are the agents responsive, but they’re also quite pleasant to chat with. It’s clear from the messages that you don’t deal with chatbots or agents who just copy/paste information from Terms & Conditions, which is the case in the majority of online casinos.
Complaints
Read the complaints other players have left for Virgin Games Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Great online slots, quick and very friendly customer service, and pay winnings really quick.
Virgin Games has gone through many iterations over the last decade and used to be quite a unique on-line casino, but the competition has caught up in recent years and there's really nothing special about them now - if anything you could say they are actually lagging behind in terms of their software offerings.
But the support is still as good as it gets for UK players - As well as a 24 hour live chat facility there is even a freephone telephone number and round the clock e-mail support as well. It's actually only UK players that are currently accepted here surprisingly considering that Virgin is a global brand but I don't think this casino is too heavily connected with the larger company to be honest - it's just a moniker slapped on the casino to give it a premium and recognisable brand. I had to laugh when I saw reviews from countries as far afield as India on this page... if Virgin really do allow such players to sign up they must have entered false details in order to do so. What's the point? Your never going to be able to make a withdrawal!
Many of my favourite games are Microgaming slots, and I'm sure they used to have those here back when I took their welcome bonus. Nevertheless I still think it is worth signing up today because they are still offering a 200% match bonus with a low wagering requirement, and plenty of my excellent IGT, WMS and NetEnt games are available to play.
Withdrawals are stated as taking 24-84 hours for e-wallets but I have experienced faster times than this, although it does seem to have got a little worse recently. I've noticed the same thing with Corals and Sky too since the UKGC came into being, so I'm not sure if this is due to additional regulation or just the casinos dropping their service levels now they have less competition!
Games are ok and customer chat quick to respond Evolution gaming which is always good with the immersive roulette.
I joined up and immediately the bank put a hold on my card till I verified it was ok. After several deposits Virgin put my account on hold saying my bank called them etc. I spoke to the fraud department at my bank who sated they would never contact any retailers but Virgin won’t re activate it or refund my money until they do bit of a Mexican stand off with me in the middle, would I use Virgin again, never. They even refused the offer for me to email them my UK drivers licence, passport and a ton of utility bills never experienced anything liken this before.
Its an OK casino.The withdrawal times are very fast and I like the "cool off" for 24 hours up to 4 week option, this is great for those like me who can get bored easily and reverse their winnings!
Fair casino, never any problems making withdrawals which is the main thing
The site needs a wider variety of Slots in my opinion, It has some games but so many games are not featured on the site, Also the V points are literally pointless, you can wager hundreds of pounds and you have only accumulated about 100 v points which is £1 . I understand it is a Bingo oriented site but more choice of slots is my main issue here.
Fun casino.. Have been playing about a year fun slots quick withdrawals... The live chat is pretty good and the chat games add to the fun of the site.
Since moving to Malta I am unable to access the site :(... Poor me.
Games selection is good. Fast withdrawals. Good customer service. I like the chat feature on Gamesys sites as you can see if people are winning. I have won quite a lot of money on here and had no trouble getting it back into my bank account.
Could do with a few more slots and have found if you're losing then get out and come back later because you will continue to lose.
Virgin casino is one of the most famous casinos I have played on and I came to know about this casino through a site which was promoting this casino and I checked it out and quite liked so I joined this casino site. They have some different platforms supporting their casino and it was quite a change for me as I am always playing on Microgaming or Netent so I decided to give it a try.
So the first thing I saw about this casino which impressed me a lot was the welcome bonus they have which is the very nice 200% match up on the very first deposit you do with them and I like casinos with big welcome bonus. They do not have software which can be downloaded which I did not like because instant play is not as fast as the downloading one. When I joined this casino I think then the wagering was like 25 or 30 times and I were happy with it.
The first game I played on this slot was the Zeus and it was a very nice time playing tat game and I like that the processing and loading was not that long. I talk about loading because usually unheard platforms give us these problems but not this casino site. I got in touch with the support staff about some really nice games and they helped me and I am glad they did because whenever I ask this question the support usually says that all the games are equally fun and nice. They asked me to try Pixies of the Forest which I tried and loved a lot and managed to win some money. I like the straight forward attitude of the casino. I would rate them 9 out of 10.
I decided to play here because when I brows on the AskGamblers.com I found the 100 percentage match bonus with only 25 times wager. I never played on them casino before so I wanted to grab that chance. When I clicked to the bonus information I gladly saw they are recommended by the AskGamblers so it is a good sign, I know the AskGamblers never gives their name to a scam casino so I went to their home page and wanted to get some information from them casino. I gladly saw they didn’t have a user complaint so I was confident if I won they paid me out. They got some plus point from me after I visited they home page, it is a clear and fully understandable construction, and one another plus point is they are use more casino software. I think the casinos how are uses more type of slot brands they always had a bigger chance to win some.
After I knew everything relevant from the casino I registered to them and logged in to the instant play casino. I contacted with the live support to I be sure to get my match bonuses on my first deposit. The live chat was available, I asked her to add me my match bonus, and then I deposited 25 euro with my Neteller. After it I successfully get my deposit and my match bonus too, I had 50 euro to play with 1250 euro play through requirements. That roll over wasn’t seems so high.
They didn’t had too much slots but I found one of my favorite game, which was the Zuma slot, I started to play with one euro stakes and hoped the free spins, sadly I didn’t get the free games until I run out of money. I didn’t have the best experience from them and next time I will think twice to deposit.
What hasn't Virgin got its claws into these days...it's only natural for them to have a casino too. I actually came across Virgin online gambling back in my Bingo days..whether or not they had a casino then I don't remember but I know I didn't like their Bingo site so when I did venture into the world of online casinos, I always skipped passed the 'Virgin Casino' because I assumed it would be as bad as their bingo. I was pleasantly surprised when one day I clicked a link for some other casino but it loaded up Virgin casino instead. I never knew that they had slots like 'Double Bubble and Peggle', your probably thinking I've never heard of those before, it's because the only other place I have played these is on a Bingo site..I won't mention which one, but they have a small slots section and I loved these slots. To be able to play them at a casino is great. There are so many good ones, Virgin also has 'Zuma, Chuzzle and Bejeweled 2'. They are all cheap slots to play, cheap and cheerful and can give out some decent wins. They also have a range of other slots too like 'Pixies in the forest and Wolf Run'.
I registered straight away and was eligible to receive their 200% welcome deposit. All I had to do was deposit a minimum of £10 into their casino and the bonus would be instantly credited to me. I did just make the minimum deposit so my starting bankroll was £30.
I went straight to 'Double Bubble'. It is a 20 line slot with a minimum bet per line of 0.01p. There was a time when this is the only slot I would play...it pays out serious money if you can get your win on the bubble line. It's hard to explain what the bubble line is but if you can get a symbol on all 5 reels consecutively that has a bubble on it, doesn't matter where on that reel the bubble is...if you get all 5 it multiples your win by x22!!!!!! You start getting the multipliers from 2 symbols plus. I found the best bet to play this, is at 40p...I think this is the best way to achieve the most amount of profit. I have seen people playing it at a £1 per spin...and yeah ok when they get that bubble line win they are getting like £3000+ but you got to have a pretty big starting bankroll to be ale to play for long enough to get that in...and I never have lol. If you get the opportunity to play this slot and you haven't played it before...play it now. Honestly it's brilliant. It has a bonus game too...but that doesn't really come in very often and it doesn't pay out much either.
There isn't a massive selection of slots to choose from though. I also read that Virgin used to have a lot more slots than this?? So I don't know what happened to them ones. With the small selection of slots to choose from I did find myself a little bored after about 6 hours, I'd played Double Bubble and Peggle till my eyes went square so was just flicking through the remaining slots winning small amounts here and there. The worst thing for me is to get bored at a casino...if you can get bored spending money then it is seriously boring...that's how I look at it because I love spending money. I started to loose enthusiasm and motivation and was just picking any slot to play in the end which is why my balance went from £120 to zero in about an hour. Ah well...at least I got to play Double Bubble lol.
To be honest I don't know if I would recommend Virgin casino or not, it's certainly not a casino suited for the more heavy, advanced players looking to deposit big and win big..no no no...but for a first timer or just a casual gamer then yes I would recommend you try out Virgin Casino. (And Double Bubble!! Ok I think I got my point across now hehe!!)
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Easy registration, speedy withdrawal and lots of cashback opportunities. Love the daily free game and end of month bonus.
Limited number of games but the ones that are there are great.