I have never senn such a bad willing casino. I wanted to play even deposit (I am so lucky that I didn't do that) but today when I wanted to sign in it was said that my account was closed. I asked the live chat operator. I copy here our talking: Please note: your live chat session runs from the top down.
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Richard: As I haven't heard from you for a while I'm going to hang up now. But if you have any further queries then please do come back to us. Bye.
Richard: Whether anyone else has or not, if our payment and security cannot accept them, you will need to send in further documents.
< name removed >: and all the other casinos have accepted them :)
Richard:I'm afraid we can't accept what you have sent so far.
< name removed >: interesting :)
< name removed >: but you don't
< name removed >: they accept it :)
< name removed >: and I sent the Hungarian Address verification documents we have those in Hungary, we use it before police too
Richard: We will need to see actual bills, not any receipts for this payment.
< name removed >: the post office receipts are the bills because I pay all my houshold expenses through the psot office
Richard: You have sent so far a Hungarian Tourist Guide licence, also some post office receipts but none of these we can accept as valid address documents I'm afraid.
< name removed >: I don't understand
< name removed >: But I've sent 3 utility bills yellow ones they are totally fresh
Richard: We ideally would need to see something like a bank statement or a utility bill which is dated within the last 3 months.
< name removed >: ?
Richard: It's not that anything is missing, it's a case that the documents you sent were not valid for our requirements in order to verify you.
< name removed >: Why? I've sent all the neccessary documents What is missing?
Richard: They requested further documents be sent on the 13th of November.
Richard: Thanks, looking at your account they are still waiting for an acceptable address document to be sent. The ones you sent could not be used to verify your address.
< name removed >: <personal information >
Richard: Thanks, and also please the first line of your address and post code and your pet's name?
< name removed >: < personal information >
< name removed >: < personal information >
Richard: Sure, can you confirm your name and date of birth please?
< name removed >: Hello
I wanted to sign in but my account is closed
May I ask you why?
Thank you
Richard: I've sent them 3 times the neccessary documnets, the copies of my utilitty bills. I don't understand how they cannot accept that here in Hungary we can pay our utility expenses through the post office in so called yellow cheque.
I also sent them the copy of my ID card and the Official Address Verification document that everybody has here in Hungary. All the police people have to accept it because it is our state document. But it is not good for the casino. It's horse-laughing.
What would they have done if I had deposited? They would have accepted my deposit and then suspended my accoiunt? They are very unfair. Be careful with them.
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