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Villa Fortuna Casino

0
CasinoRank
6.3
Player rating 9 reviews
Complaint response 4 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Downloadable and instant-play formats
  • Mobile optimization
  • 24/7 support via live chat, multi toll-free phone, as well as email
  • Secure 128-bit SSL encryption
  • iTech Labs proven fairness
What we don’t like
  • Does not accept players from South Africa or Poland, and Australia for some games
  • Australians cannot play games other than slots
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, German, Italian, French, Greek

Established

2013

Licences

Curacao Gaming Control Board

Affiliate Program

Company

Casino Type

Download, Instant Play, Mobile

Deposit Methods

American Express, MasterCard, Neteller, Paysafecard, Ukash, Visa, iDEAL, Giropay, Skrill

Currencies

Australian dollars, Canadian dollars, Danish krone, Euros, British pounds sterling, Norwegian kroner, US dollars

Withdrawal Methods

Cheque, Neteller, Skrill

Withdrawal Times

EWallets: 48-72 hours
Bank Transfers:
Cheques: 14-28 days
Card Payments: 3-7 days
Pending Time: 24-72 hours

Withdrawal Limit

USD 2,000 per week

Software

Saucify (BetOnSoft)

RTP

Not publicly audited

Live Chat

Contact

Support Mail Email: 888 828 5240
Germany Support Phone Telephone: 0800 180 7746
Austria Support Phone Telephone: 0800 295 316
France Support Phone Telephone: 0800 902 422
Italy Support Phone Telephone: 800 787 580
UK Support Phone Telephone: 0808 238 0017
Swis Support Phone Telephone: 0800 561 866
Canada Support Phone Telephone: 888 828 5240

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Villa Fortuna Casino, powered by the Saucify (BetOnSoft) platform, is an online casino with easy navigation and a pleasant reddish theme. Casino offers its players both downloadable and instant-play option. Mac owners can download the software too. Super easy mobile version enables players to log in using their Facebook account, so for those who prefer to be logged in with just a couple of clicks this option is perfect. Four different language versions of the site are available: Italian, German, French and English and it has a multi language support team. The casino holds an official online gaming license from the jurisdiction of Curacao.

Restricted Countries

Villa Fortuna Casino doesn't allow players from South Africa or Poland. Players from Australia can only play slot games at this casino, where wagers on table games are not accepted. All other countries are permitted to play.

Games

Video slots and classic slot games come in great number, and some even offer large progressive jackpots. Popular slots include names like: Buckin' Broncos slot, Yeti Hunt i3D slot, Football Fever slot, Small Soldiers slot, Tails of New York slot and others.

Available table games are American and European Roulette, Vegas Strip Blackjack, Craps, 3 Card Poker, European Blackjack, Baccarat, and Punto Banco.

The diverse set of video poker games is what makes this casino appealing too - there are one-hand and multi hand modes.

Mobile Gaming

When visiting the website through the mobile browser, which loads pretty fast, players will need to click on the Mobile Casino link in the main menu. Then, they will redirected to mobile optimized casino. One would only need to rotate the mobile screen to landscape view in order for log in links to appear. After that, Facebook registration as well as regular one via email are there to choose from.

Support

Live support in this Casino is there 24/7. Monday - Friday live chat is available mostly in English, but on the weekends, French and German speaking operators are available too if needed. In case they are not, there are toll free numbers at hand, 6 of them to be precise for 6 different countries. Additionally, there is the support email obtainable at all times.

Security and Fairness

With its 128-bit SSL encryption Villa Fortuna Casino is making the greatest effort to keep your personal, financial, and login data out of reach from any third parties that would want to obtain such information.

A featured privacy policy on the site, Villa Fortuna Casino is officially claiming these security measures.

It is well known that BetOnSoft platform has been proven fair through iTech Labs. A seal located in the footer of this casino's website is there to prove such fairness.

Player Reviews

6.3
9 reviews
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sethusaku
6 years ago
1

I am not find any positive things in this casino as they are not looking the benefit of their customers especially when a withdrawal request is there they will try delay the process for benefiting the company and searching any loop hole to void the winnings in the means usage of multi bonus.

This casino is like money capturing shop where there is no benefit for customer. I suggest all online players don't enter this casino as you will not benefited.

Haid
7 years ago
10

BetVillaFortuna casino is a 10-note casino, good games, always winning if you're not too greedy. It offers generous bonuses no deposit, for every new slot we offer a non-deposit bonus to try and my experience is the easiest way to meet the wagering requirement here.

I have not found anything I do not like. It may be that when withdraw you want to make the bonus from the no deposit bonus, you have to make a deposit, but you can get the win anyway.

Message
Villa Fortuna Casino
7 years ago

Dear HAID and Askgamblers,

Thank you for your fantastic compliment.

At Villa Fortuna Casino we strive to achieve excellence through service and support for our most valuable asset which is you our players. It is only through the feedback we receive from satisfied and happy players that we are able to continue to develop and grow into an organization that delivers world class service consistently.

Thank you once again for your kind words; we certainly will be passing this onto the Casino Support Team and higher management
Kind regards

Villa Fortuna Support Team

Afi4wins
9 years ago
5

One fine day in May, a nice promotional email came by way. Come register with us and we'll give you $15 free to play. Everything is free, no deposit needed, and nothing to pay. Now, who in the right mind would ever throw that away? My mind was right, my spirit was bright, I took it straight away! Hehehe.

Was Villa Fortuna really a Microgaming based casino before? Well, thank god, it isn't when I signed up to play. If it was, I would play the free money, then close my account at the end of the day. No Microgaming casino ever for me, not for another century! No need to elaborate why. After signing up and verification of my email, that $15 no-deposit money was ready for me to play. So I went through the list of games available. Some I've played before, 1 or 2 years back, many I haven't, then I came upon Age of Spartans. Ah-hah! I've played and liked this game before, then I realised that it's from Saucify, gees, I didn't know that all this while! Looking a little further on, I came across Rise of the Spartans. Ah-hah, once again! I have wanted to try out this this fairly new game, now it looks the time finally came.

And so it was that I played my $15 on Rise of the Spartans. An astonishing game, I must say, with incredibly beautiful presentations and animations, one game to put Microgaming to shame! Have you seen how bad those 'new' MG games really are? I've learned to leave them all as they are! No play, no heartache for me, simple as that. The wagering requirement on the no-deposit bonus was only 45x, so that was pretty good. Pity that my play didn't go so well, couldn't get any really big wins to keep me on play, but I had a good time anyway.

Something is not very right with Villa Fortuna's website! I hate waiting for all that Mandatory Assets and whatnots to load up. Very time wasting! The homepage didn't work any well either. I had chosen Rise of the Spartans to play, I had click on it to play, but absolutely nothing came my way! I had go back and forth a few times, refresh the page a few times, then only one time I saw the game appearing on the right-hand of the screen, with the button 'Play'. Gees! Why, I really don't know, but this made my appreciation of the casino and its website go way down! If you think it was only that one time I had faced that problem, sorry, no, I faced it the same way every time!

Even though I didn't get any chance to make a withdrawal, I had gone through their T&C and read that they have a 72-hours pending period! Oh gees! What's more? All promotional bonuses are by invitation only. A minimum deposit of $25 is required before another free bonus can be taken, each and every time. Withdrawals are limited to $2000 per week. Combine all that with their 72-hours pending period and you can expect a lot of heartaches and long waiting periods, especially for high rollers! Because of these reasons, I was unwilling to make any deposits at Villa Fortuna Casino. Not until they cut out all those crappy terms!

Message
MacdoniS
9 years ago
6

I came to the Villa Fortuna Casino as they're a Microgaming casino and I saw many progress either positive or negative to there casino. I can say that they're excellent casino at the time of their popularity provided that it was the time of great depression among the American players at that time. They were full of U.S players that in the despair to play a valuable casino they find many alternative casinos that offers service from U.S players. Just like what I did from many casinos before I gave my trust I always try to enjoy their preliminary service with just spending a little amount of credits.

The deposit matches drastically changes as the time flows and for me the service that I once experience from their casino was abdicated that they I just swiftly uninterested from their casino. Actually, they're a Microgaming based casino and I expected lot from them from over months and year of playing. They will offer a huge roller bonus and a sign up bonus just like the other casino you knew. BetOnSoft was still a good casino's platform but if you're conditioned to play Microgaming instead of BeOnSoft casino software that was a big deal for you cause it's just one casino you're playing at. Minor changes from the bonuses but in the form of their service change including the delay/slow withdrawal process wasn't a good idea.

Casino's interface was fair enough and it doesn't contrast the other games of BetOnSoft like Alladins Loot and Big Game that favorable slots for me. I don't have any problem from their customer contact and I happily appreciate their nice service. In truth I was already inactive from their casino because of the new and better casinos that I found unlike in the time of lower counts of casino accepting U.S players. If I will summarize my review this will be conclude to the fair service of casino.

Message
Myersk123
9 years ago
10

I found myself to be of great fortune this year and while playing for only the 2nd time at Villa Fortuna Casino I was extremely shocked to see that I had won a huge progressive jackpot off a 3 dollar bet. I was playing Dream Wheel and it was only the first spin I made while playing that particular game.

I think I am still in shock over it all and I can't explain my happiness and gratitude towards the entire staff at Villa Fortuna Casino. I talk to them every week and every person I have encountered has been so very kind to me and they are patient and helpful to a newbie gambler like myself... so far they have paid me every payment as promised.

I am forever grateful for this casino because they have kept me in the loop and the casino is holding true to its promise to pay, I never expected them to follow through and each and every week they issue payment .

Wish I could stop and restart the Slots at any moment. Meaning I want to click spin multiple times and see the game stop and restart in correlation with my clicks. These current games only allow one click at a time..

Message
aussiejass
10 years ago
7

Villa fortuna casino is a latest casino i played on and i saw this casino on Fb page and since i have liked a clot of gambling groups on fb i keep getting to know about new casinos and new deals in the gambling world. The game provider here is the bet on soft and i do not remember playing on this software before so this one was like a new experience for a and a better one because luckily they were giving away a no deposit bonus and i love these bonuses.

I think it is the best way to get users on the casino by giving these free bonuses and i think it works every time. I got 20$ from the support staff after i had created an account on their download app of the casino and the support is above average and i have been at worst casinos where they do not reply at all. They have a lot of tournaments which is a very nice chance of making bog money by putting in a small amount but tournament winning requires some serious luck and i mean like the gambling gods have to be with you literally. When i lost the bonus I spoke to the support and they started telling me the nice offers if we make deposits and this is their job they keep asking us to put money in their casinos and trap us with nice bonuses and free spins and all.

But i am yet to decide if i want to play here with real money because i doubt the return to them money here on this casino. The casino and the games are very fast and the support is also nice so i do not think that there is anything wrong in trying out the free money bonus and then if you do something with it then might as well do a deposit but i would not as of now.I think this casino is a 7 for me and 1 just for the bonus else i would give 6.

Message
blondie
10 years ago
5

There are many reasons why I decided to join Villa Fortuna casino. Firstly, it's listed as top casinos in my country and it always intrigues me, secondly it is a pretty new casino- established only in 2013, and thirdly they were offering a 20$ no deposit bonus for askgamblers and since I wanted to try them, I thought it was a great chance to do that. I like that they provide flash, download and mobile versions and I decided to stick with flash play.

The sign up process was really fast and the look of instant play lobby looked very similar to Mermaid's Palace, but I guess it's because they both are provided by Saucify software. After that I immediately contacted the customer support to ask about the bonus. I talked with a guy named Joy and asked about this no deposit bonus and even sent him the link and at first he said that the bonus wasn't for this casino but after checking the link I sent him from askgamblers, he apologized and said he was mistaken, and the bonus exists.

I tried to claim the bonus and entered the code but I wasn't able to do that, a window came up saying I wasn't eligible for the bonus and it was really disappointing because I had just signed up there and I'm not from any of the restricted countries. Then again I talked to customer support and I couldn't get a logical answer from them.

Unfortunately my experience with Villa Fortuna ends there. Maybe I'll play there someday in the future, if they send me some really nice offer I actually am eligible of,but overall I was very frustrated with their lack of knowledge about their own bonuses and the customer support itself wasn't kind, it seemed like they were irritated and don't care my problems at all. Overall, it was disappointing.

Message
szirtisas
10 years ago
6

A few weeks ago I didn’t have money to make deposits so I decided to search for a good no deposit bonus. I browse many forums until I found the villa fortune casino. I saw they use bet on soft software and they also offered some no deposit bonuses. They gives twenty five dollar no deposit bonus to the new customers. I was getting curious about the promotion so I visited their home page and checked their promotions.

I didn’t find the exact information from the bonus so I decided to check them on the askgamblers. I saw they give 20 free chip exclusively from the askgamblers. I decided to sign up from here because I trust the askgamblers bonuses more than the other forums. I cleared the cookies in my fire fox browser and visited them casino via the askgamblers link. Most time if you want to get the exclusive bonuses you have to delete the cookies because mostly that is the reason why the players didn’t receive them no deposit offers. After I signed up via the downloadable version I went to the cashier and claimed my no deposit bonus. I get the no deposit immediately and I started to play.

First I tried the tomahawk video slot because this has 243 paying lines. I played the minimum bet and after a few spins later I hit some nice combination and get 22 euro profit. I left this game and opened the age of Spartans but I didn’t have luck on it. I lost my profit then I opened another game the alpha squad. I played on it about a 15 minutes then I lost my whole balance. This time I didn’t have luck but maybe the next time in real money.

Message
katemak
11 years ago
0
Message

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Villa Fortuna Casino Complaints

  • resolved

    0 of 1

  • avg response

    4 days

  • avg complaint life

    4 days

  • avg amount

    100 USD