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Viggoslots Casino

Our Rating CasinoRank
5.2/10
CasinoRank
Player Rating 78 reviews
6.2/10
78 reviews
Complaint Response 70 complaints
2 days avg. 70 complaints
What we like
  • Instant play
  • Live chat
  • Mobile friendly
  • Live casino games
What we don’t like
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Viggoslots Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.viggoslots.com
Established
2017
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Finnish, German, Norwegian, French, Italian
Casino Type
Instant Play, Mobile, Live Casino

Viggoslots Casino is an online casino where members can enjoy a selection of games ranging from video slots to live games. Members can pick from multiple gaming platforms here which include Microgaming, NetEnt, Betsoft and iSoftBet. The site can be played in several languages like English, Dutch and Swedish and can be reached instantly or through their mobile casino. Viggoslots Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Belgium, China, France, Italy, Japan, Netherlands, Portugal, Spain, Turkey the United Kingdom and the United States. The full list of restricted countries can be found under ‘More Casino Details”.

Mobile Gaming

Members can even take the casino with them on the go with the Viggoslots mobile casino. Available from most smartphone and tablet devices players can enjoy a selection of the casinos most popular games which have been fully optimized for mobile use.

Security and Fairness

When it comes to security the casino uses a high level of technology and modern firewall services. This ensures players personal and financial details are always kept secure.

The casino also uses a random number generator to keep their games fair and random.

StallCation

Complaints

Read the complaints other players have left for Viggoslots Casino. Learn more about complaints.

Show all complaints
Viggoslots Casino - Withdrawal request processed then reversed casino not responding

Hi Disputes Team,


I am KYC verified and made a withdrawal request of $280.31 NZD on 17-04-2025. I confirm that the winnings were from real funds, not bonus funds, and I received an email from Viggoslots on 24-04-2025 stating that my request had been processed and my winnings would "soon be credited to my account."

When they still hadn’t arrived 4 days later, I logged into my casino account and that’s when I noticed my withdrawal, which was marked as 'processed,' had been reversed and added back to my account balance.

I immediately contacted the help desk to inquire about the reason for this reversal and spoke to Sophia, who confirmed that my withdrawal was processed on 23-04-2025, but she was unable to explain why it was reversed, or why I was not notified. She assured me that she had escalated my case to the relevant department and that someone would contact me.

That was 10 days ago.

Despite my multiple attempts to resolve this via email and live chat, I am repeatedly told that 'someone will contact me soon.' However, it seems we have differing interpretations of 'soon,' as I am still waiting for that reply.


Furthermore, each of my several attempts to withdraw my winnings after they were reversed has been cancelled by the casino. This is followed by an email from the Viggoslots finance team stating:

"Unfortunately, we had to cancel your withdrawal(s) due to a breach of the following Terms and Conditions:

4.2. All deposits must be wagered at least once before the player is able to withdraw any balance"


I have asked Viggoslots to specify which deposit they are referring to and the ID number, as the deposit that THIS withdrawal relates to has already been wagered on 17-04-2025 when I made the original request to withdraw my winnings. There has been no reply to this request either.

It is my belief the casino's algorithms are mistakenly reading the reversal of my withdrawal as a 'Deposit' of $280.31 NZD, leading to the automatic decline of my withdrawal requests.

My most recent email to Viggoslots clearly demonstrates that this is a withdrawal and that all T&C's were followed. This was sent 5 days ago, and today I received the same cut & paste email informing me that my “request has been received and forwarded to the relevant department.”

I want Viggoslots to explain why my withdrawal was reversed after processing. If it has been incorrectly classified as a 'deposit,' I expect them to correct this mistake so I can withdraw the winnings I am owed from 17-04-2025, as indisputably confirmed by Viggoslots in their 24-04 email.

Please let me know if there is any additional information you need.


Sincerely,

< first name removed >

staus Resolved
$280.31

Complaint Statistics

Resolved 59
Avg. Amount $ 1,803
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
6.2/10 78 reviews

Top reviews from our players

Inactive user
1/10

Good selection of games with many different kinds of providers that you can play on slots and live games and such, they have facebook, instagram and twitter.

Payout is slow, they advertise it to be 2working days, which wasn't the case over 4 working days and winnings not paid, so they delay paying as much as possible. They don't handle complaints, give ticket numbers or escalate the complaints to more experienced support. I don't know how they manage to keep their casino license working in such way, they claim that you can put losing limits on their game limit options which isn't true. They are operating under curacao license so if you are lucky that they pay you your winnings you will end up paying taxes for the winnings, max withdrawal is 15000€ per month.

Closing account is slow, I would highly advise to not play here! Also they advertise their sister casinos when you are closing accounts due to gambling addiction.

Hello Player, We are sorry for the delay in reply & thank you for your feedback. We apologize for your disappointment. We always process all the withdrawal in 24-48 hours but sometimes it takes a bit longer than usual due to heavy workload. We do not have any rights to hold the players withdrawal until there is a valid reason. Best Regards, Viggoslots Casino.

user avatar

Very good casino, I just registered an account here, took the welcome bonus, and play a lot!! The documents and payout process is very fast! And more of that they have all the providers and all the best game of the market.

Nothing for the moment, I hope that I will continue to make winning and that the great customer experience continue like this, the team is always there to help you and they have german customer service speaking.

Hello FREDO49113, Thank you so much for sharing your positive experience with us. It means a lot. We will share your feedback with our team to let them know to keep up the good work. We're really glad to hear that you like our games & happy with our team support. Thank you again for all the green stars & we hope that you will have always a better experience with our casino moving forward...! Best Regards, Viggoslots Casino.

user avatar

A great casino! I have experienced it, very easy setup of a website and they have a lot of game providers!
Would most likely recommend this for other players!

I would just like to see more games from the providers , some more new games such as jammin jars 2 but hopefully it will come across soon :) other else then that nothing!

Hello CARLITO321333, Thank you so much for sharing your positive experience with us. It means a lot. We're really glad to hear that you like our games. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. Thank you again for all the green stars & we hope that you will have always a better experience with our casino moving forward...! Best Regards, Viggoslots Casino.

user avatar
Inactive user
1/10

Good selection of games with many different providers, simple layout, easy to navigate on the site and support is good when they are available to answer.

When you register It's not possible to opt-out from marketing spam to your email.

Slow withdrawals:
Asked support why 2 of my withdrawal was processed in 2days and withdrawals that I made 1 hour later wasn't processed in 4days, when asked about this I got told copypaste response of "Financial team having workload" seems like they are delaying the withdrawals on purpose. When the support Isn't available (10-23:00 most of the heavy gamblers time they are offline) you cannot self exclude, lock your account, or add gambling limits, only deposit limits.

They advertise cashback on their site but don't tell any details how It's accumulated, I gambled around 45000€ and lost it all and got around 176€ cashback, don't bother playing for the ridiculous cashback.

They are under Curacao license so you will probably end paying taxes if you are winning depending on your location. When I asked to close my account on one of their sister casino I suddenly got a reply from "viggoslots" from the other sites email. "Account holders may only withdraw the maximum amount of € 15,000 per month, unless a larger amount has been agreed with Viggoslots. Then the Account holder is paid an amount of € 15,000 per month until all winnings has been received."


They advertise themselves as "fast withdraw" casino:
"4.7 Viggoslots's finance department may take up to 48 hours in order to process player's withdrawal requests." and when it takes 2 times longer than promised they just reply with copypaste response "Sorry for the workload of the financial team"

If you are playing here ( probably because you have closed any other good/legit casinos) contact support immediately when they are available and set your betting limits so even though you can cancel the withdrawals that have taken over 3-4 days to process you can't play with. They conclude in the terms and conditions 7.1 that "The player may choose at his discretion to limit the amount that is allowed to deposit, lose and/or wager during any day period selected" and 7.3 The player may at his discretion choose to limit his ability to access the Account (log in) for indefinite time in which the account will not be accessible again. and 7.4 The player may choose to limit his ability to access the Account (log in) for a time period of his choice, during which his account will not be accessible and the remaining funds will be frozen. The player will be able to use them after the expiration of the time period defined or he can request to be transferred back to his bank account. 7.5 All limitations mentioned above can be set by the player through the account ‘Cashier’ ‘Limits’ section on our portal.

This simply isn't true, you can only choose deposit limits from the limits section. Sketchy casino with nothing to backup their claims, avoid if possible.

Hello RABONA_BAD_CASINO, Thank you for your feedback. We apologize for your disappointment but we always try to process all the withdrawal as quickly as possible but sometimes it really takes a bit longer than usual due to heavy workload. We are providing chat support from 10h00 to 23h00 CET at the moment but you can send us the email and our team will get back to you on your request as quickly as possible. You can read our cashback promotions details on the promotions page even you can see it in the bonus terms for more details (2.3 Cashback - https://www.viggoslots.com/bonus-terms). Thank you for your feedback regarding limit section. We will forward your feedback to our relevant department. Best Regards, Viggoslots Casino.

user avatar

Viggoslots Casino is a trustworthy site. I have not had any negative experiences playing its games and even withdrawing my funds. In fact, I emphasizing the latter because it is my favourite feature.

The only drawback is that it has limited selection of live games. Viggoslots was founded in 2017, but newly released online casinos have more and fresh (even exclusive) live dealer titles. Nevertheless, what is more important is that it provides a software proven fair.

Hello ADNAMA84, Thank you so much for sharing your positive experience with us. It means a lot. Here is a good news that we have added many live games lately. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. We hope that you will have always a better experience with our casino moving forward...! Best Regards, Viggoslots Casino.

user avatar

Really enjoy to play on this casino, has a really huge game range with a lot of providers !
They have a good costumer support which is always aiming for the players best !
Fast payouts and very smooth casino with an easy layout and provider list.

I really cant say any bad things about this casino.
I would only like them to see over if there is any chances to add on more " special games " from the different providers.

Hello ANDERSJOHAN1876, Thank you so much for sharing your positive experience with us. It means a lot. We're really glad to hear that you are happy with our team. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. Thank you again for all the green stars & we hope that you will have always a better experience with our casino moving forward...! Best Regards, Viggoslots Casino.

user avatar

Wide range of games you won’t get paid on if you win.

A $100 withdrawal I won got approved through Bitcoin. Then won more and tried to cash out $1000, which got rejected. Then tried $1100 it got rejected. Again through the same process Bitcoin. Was then asked to try bank transfer.
The site is a joke and live support has no answers.
Never play here! You will not get payed. They will delay the payment.

Hello MIKE12, We are sorry for the delay in reply. We apologize for your disappointment. we always process all the withdrawal from our side but sometimes we won't be able to transfer the money with some methods due to technical issue so we suggest an alternative method and as soon as you request for the withdrawal as suggested method, we immediately approve the withdrawal. We do not have any rights to cancel the withdrawal until there is a valid reason. Best Regards, Viggoslots Casino.

user avatar

Easly one of the best casinos I have played at the latest 3 years I've been playing at online casinos. It has great games with a huge selection of games. When someone asks me about a good online casino I allways recommend this site for sure! Strong 8/10

Only thing that I dislike is that I sent a mail to the support ( cause it was on the hours when the live chat was closed ) and it took them like 1 day to respond me on my question I had asked them about.

Hello JONATHANGUS71, Thank you so much for sharing your positive experience with us. It means a lot. We're really glad to hear that you loved playing in our casino. We are sorry for your disappointment here but email review can take 24-48 hours, it depends on how high pressure it is in the relevant department but we always try to reply on all the emails as quickly as possible. Best Regards, Viggoslots Casino.

user avatar

I cannot write anything positive about this casino.
It is a 100% SCAM. ****** T&C and bonus rules.
If you intend to play on this casino don't use any kind of bonus, otherwise you will not be able to cash out

Carefully Read Their T&C!!!!
It says: 3.17 As soon as a bonus has been activated following games are strictly forbidden to play: "Literally all"
However, the casino software allows you to play on the forbidden slots. But when you want to deposit, you will receive an email telling you that your request has been declined and all your winnings are deleted.
This is 100% scam guys!

Hello SELUH1337, We are sorry for the delay in reply. We apologize for your disappointment. To make sure this, upon registration, everyone is asked to read and accept our Terms & Conditions, and a sign appear where you actively mark a box saying that you have read the terms. Unfortunately we do not have a system that block the access to these games, but is very important for us that all members are aware of the terms before starting to play. All our customers know that we are fair. We are just applying our terms and conditions that represents the legal basis of our site's relationship with the user and the protection of both. Best Regards, Viggoslots Casino.

user avatar

Amazing Casino, I love their deals they have and that the casino don't have any wager on the bonus just the deposit amount need to be wagered. All winnings can be withdrawn and they have very fast pay-outs. Their support is a quality on its own

Would like to see more games from Merkur and iSoftbet because I enjoy to play games from those providers alot!
Cant wait for the update with more games

Hello PHILIPH93, Thank you so much for sharing your positive experience with us. It means a lot. We will share your feedback with our team to let them know to keep up the good work. We're really glad to hear that you like our welcome bonus and our payment services. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. Thank you again for all the green stars & we hope that you will have always a better experience with our casino moving forward...! Best Regards, Viggoslots Casino.

user avatar

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