Page 4 – Player Reviews for Viggoslots Casino
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Hello Henry70, We're glad to hear that you like our selection of games and helpful live support. To close your account at Viggoslots an e-mail with your request is required, this an all other information regarding responsible gaming and how limits are applied can be found in the sections responsible gaming and terms and conditions of our website. Best regards, Viggoslots
-Have some Netent games
-Wagerfree freespins on mondays and 20th every month depending on your deposits
-Promotes a 25% cashback, but in reality its 2,6% after their charges
-Dont take Responsible gaming serious, have closed my account permanent twice, but it gets re-opened
-Only have Trustly for deposits and not for withdrawals, have to use a slow banktransfer method that draws a fee
Dear Drphil, We’re glad you like our games and free spins promotions, As for the Cashback it is 25% of our profits over the period Thursday to Friday and can not be combined with other bonus offers, cashback is only generated from deposits that does not make claim on any other bonus or promotion. To permanently close your account, it is required to send our support staff an e-mail with your request. Unfortunately, we can’t offer the option to withdraw via Trustly, withdrawals to bank account is sent by wire transfer which takes 1-3 business days for the receiving bank to process, most banks handle this kind of transaction within hours but some banks can take up to three days. There are no fee’s applied to any of the withdrawal methods at Viggoslots.
Overall good choice of game selection.
Bonus condition.
Won jackpot while playing with active bonus. They meant it was a forbidden game even though I was able to play it. Won 1140€ and they retrieve it from my account.
At other casinos you are not even able to enter the game so be aware.
Hi Shakapreto, We're sorry to hear you had a bad experience with your winnings being forfeited due to a breach of our terms & conditions for the wager free bonus, intentional or not we have no other option but to restrict these games as they give an unfair advantage in combination with the wager free bonus. In addition, it’s unfortunately not technically possible for us to restrict which games are possible to play while you have an active bonus. Best regards, Viggoslots
ViggoSlots is a casino I joined a couple of months ago. They caught my attention with one simple reason- no wager bonus. Lately a lot of casinos are offering wager free bonuses and although it's really attracting, it always makes me think- what's the catch? Is there a maximum cashout or wager for deposit? As we know most things in life and in casinos are not for free.
All jokes aside, I was really interested in them as they have Microgaming, Netent and several other providers I enjoy playing. I claimed their first deposit bonus and had some conversation with support regarding the no wager aspect and my free spins, as they were also a part of the bonus. I have deposited there 3 times by now and every time I've claimed some sort of a bonus. First time it was welcome bonus where I played only Immortal Romance and without any major wins lost the funds. The next day I got my free spins on Starburst that paid little and I just kept playing the game. The next two times I deposited when I received emails from them offering a good daily promotion I couldn't miss out on. With my deposits I've only played there Immortal Romance and Twin Spin but I've never been lucky enough to hit a win and make a withdrawal.
With that in mind, I do think they are a really nice casino. I've played on my mobile as well as desktop and both version run smoothly without any technical glitches whatsoever, The bonuses are always really pleasing as they carry no wagering and every Monday you get free spins for your deposits over the weekend, which is a great way to start your week. I've had a few conversations with their live support and not once I've been greeted in an unwelcome or unfriendly way, they always are quick and ready to help. And last but not least- the game selection is really nice and I never had any game issues or I couldn't find a game- I believe that ViggoSlots offers the full package in everything and I'm sure I'll be playing there again.
Hi Blondie, Thank you for your review. It's always a pleasure when people appreciate the way how we work and hopefully you will get more lucky at Viggoslots and next review will be more about fast payout then anything else. Have a good day, Good luck and have fun! Your Viggoslots
Good site, good bonuses, quick withdrawals, most is good on this site and I really liked it a lot
Highly recommended if you need another Casino site
I randomly Closes my account on Casinos to prevent getting a gambling problem, and most sites Accept that and dont send me promotion mails, but I have tried to get viggoslots to stop sending me mails for 3-4 months now without any Luck... Contackted chat 4 times and promised that I now is ok, and also sent them 3-4 mails without any Luck...
This is realy bad and can give People problem
Hi Asop, Thank you for your review. I am really glad you like our Casino, because it's always good to get a good feedback. For the promotional emails and other notifications I would like to say we remove our players immediately when they ask us about it. If we confirmed to you were removed from our newsletter database, it's true. I would like apologise for any inconvenience caused by sending you our newsletter even though you asked to be opted out. I can assure you that you will not receive any other email in the future. Once again, thank you for your review. I wish you a good day, KInd Regards, Your Viggoslots
Hi Everyone, I would like to say that Viggoslots is one of the best casinos I have ever tried. Games work smoothly, chat support is professional and friendly and recently I won a huge amount of money on Spinata Grande.I was a bit afraid for the withdrawal, but without any reason. After they double checked and verified my account, all the money have been sent to my bank account within a couple of days. If you look for a good casino I can recommend 100%.
Hello WILLY007, We are sorry for the delay in reply. Thank you so much for sharing your positive experience with us. It means a lot. We will share your feedback with our team to let them know to keep up the good work. Congratulations for your winnings! We're really glad to hear that you like our casino and services. Thank you again for all the green stars & we hope that you will have always a better experience with our casino moving forward...! Best Regards, Viggoslots Casino.
I can not give any positive comment to this casino.
They don't accept bank statement as proof of address. Slow cashouts when using bank transfer. Player can't manage account, like setting limits or close account.
Casino does not take responsible gambling seriously at all. Account will be re-opened and deposit limit removed without any cooling off period. They are misleading players about cashback telling it would be 25% of losses. In my case it was about 6% of my losses.
Hi Jannacci, Thank you for your review. We are sad to see that you were not happy. Bank statements are not accepted, because we take KYC procedure seriously at Viggoslots and we need to be sure that our players are residents in the country allowed for gambling. For the 2nd part of your review I'd like to say following: The full explanation for cashback promotion you can find our Terms and Conditions as the cashback amount depends on more factors. As is stated in our Terms and Conditions all the limits in Viggoslots are setup manually and we cannot prevent you from changing your deposit limit or reopening your account if you ask for it. Here at Viggoslots we take a responsibly gaming seriously and for all our players who have gambling issues we close their accounts permanently even ourselves proactively to make sure that players who cannot control their playing are not able to play more. In your case, as you had three approved withdrawals of quit high amounts we did not find any symptoms of gambling problems. However, if you wish to close your account permanently due to gambling issues, we will be more than happy to assist you with it. Let us know :) Your Viggoslots
Vast variety of games The design of the site looks good. Excellent service live chat kind and professional, very close to the needs of the players. I recommend you to try
I had to wait a day before the withdrawal was processed
Hi Folop, Thank you for your review. A good review is always welcomed. As a small thank you, please come on chat and we give you some small bonus as apology for keep you waiting before your withdrawal has been processed. Have a great day, Your Viggoslots
One of the top casino where I played so far. Everything deserves 10/10. Good fair gaming no glitches in the software with a good system for currencies and managing your profile. Good ethics always there to help you with any issues Support is really kind and helpful. Their staff has offered me valuable information about promotions, wagering reqs and how to activate them.
Hi Edwin88, Thank you for you review. We are really happy that you like Viggoslots. To make your experience even better, please come on our Live chat and we have a small bonus ready for you. Have a great day, Your Viggoslots
Compare Viggoslots Casino to Other Casinos
The casino has a good selection of games. The chat is responsive but have limits to what they can assist you with.
Tends to forget to provide you with information when it comes to responsible gambling. If you ask for limits they forget to tell you that the limits are only temporary or they forget to set the limit. Closing account comes with conditions. It’s not enough to ask the chat for closure. You have to send an email with information about why you want to close it and this email will be taken in consideration at their own convenience.They also need evidences from your account that you have gambling problems. They have to see a pattern of gambling problems other wise the account won’t be closed. T&Cs are arbitrary depending on who you talking to.