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Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
Hello Pradna12, Thank you for taking your time to write this review. Regarding your issue, could you please reach out to us at [email protected] with more information and so we can investigate. Best regards, Team Videoslots.
They have a good amount of slots, many providers, but so do others, not such a big advantage in my personal opinion. Nothing else I would point out here
Customer service is unbelivably uneducated and unprofessional. If you want questions answered, google yourself, or try mailing the management. Live chat service will 99% not solve your issue.
Loyalty programe is bad, like really, really, bad and overcomplicated. New players might get the feeling they are getting something out of it, but in reality it's not even 0.5% of your losses. If you get some free spins, they are distributed so you can't actually win anything - you get 25 freespins in total, divided to 5 different games, meaning 5 spins per slot. They are always "polite and open to discussion" but will never actually help you out, or offer you any kind of incentive to continue playing, even after 30 days depositing every day, and being there for over a year. It all comes down to NO, we can't do anything for you.
I have never, ever encountered a casino which is so cheap in my opinion. A good casino knows how to reward true gamblers, ones who are in it for the fun, and rarely withdraw no matter the amount won. Videoslots doesn't. They are a pit-stop where you come by, lose your money, and off you go your own way.
Hi MAXIMLONG, Sorry to hear you don't like our casino. Could you please send your username in an e-mail to [email protected] and we'll take a look at your account and your interactions with our support. Best regards, Team Videoslots.
Nice collection of slots. Friendly and fast support. There's a lot of information on the site about your account, RTP and so on. Nice little bonuses for playing slots, that give you spins on a jackpot-wheel.
But.......the reason why I give this casino a bad review is....trust.
I deposited, being promised a bonus and a week long access to freerolls, which I did not get. The bonus is also misleading because you don't really get the bonus, you have to playthrough your own deposit, to get the bonus. As this is not stated in the advertisement and I didn't get the access to the freerolls, I'm already feeling troubles cooking up, needless to say, I won't be using this casino anymore.
Hi PMPMYB, Thank you for reviewing our casino. Could you please send your username in an e-mail to [email protected] so that we can take a look at why you did not get what you had been promised? Best regards, Team Videoslots.
Genuine review; Usual Documentation checks but unlike so many casino's I've played with, documents are processed really fast. As for my winnings, they got them off to me same day. I'm really impressed with videoslots.com - online chat support was excellent. Huge selection of slots. One of the best sites I've played on and I am confident I'll get paid without any issues if I win which is my main concern when playing online. Great job, so much better than so many other casino's I've played with. Keep it up! Mark S
Hello Mark, Thank you for this great review! Should you ever need any assistance please feel free to contact us and we will do our best to help you. Have a fantastic day! Br, Team Videoslots.
Fast withdrawal process is the only good thing here. Apart from that there is nothing else that i found good about Videoslots. They have a lot of slots and providers, but most are updated only late. Don't expect exclusives.
Loyalty program is just awful. Weekend boosters are ridiculous - meaning if you spend 100 Euro, you will probably get about 0.5%, or 0.50 Euro back as weekend booster. Apart from that you have so-called Clash of Spins which are in reality annoying pop-ups which allow you to earn free spins (Mostly you get 5 per slot so there is no chance you actually hit anything, ofc lowest possible value stake, and often not even able to use if that particular slot is not allowed in your country!)
Customer support is also very bad. They don't know how to solve problems or help out, only pretend to be polite to the point where it becomes irritating. You come to them with a problem, and you are clearly not happy about it, and they will ask you how is your day, or how are you feeling. Instead of problem solving, they will probably just quote a paragraph from rules section, which usually has nothing to do with what you asked for. Simply annoying.
Also, frequent server errors are to be expected if you play on VS. You will get interrupted many times, get your winning sessions closed down etc.
I would not recommend this casino to anyone.
Hello J_B_T We are sorry to hear that you have had a bad experience with us, we do however appreciate you taking the time to share your feedback and we will of course be happy to look into the things you mentioned above, should you wish for us to do this you are more than welcome to send us a PM. Have a great day! Br, Team Videoslots.
Videoslots " THE GREAT"
Videoslots is one of the best or if not "THE BEST" out there when it comes to online gambling.
They have nearly about 3700 slots games to choose from including biggest jackpots available out there. Every week they introduce at least 5 new interesting slots.
Other special features that stands out include free rolls every 2 hours which gives you a chance to win funds as well as free spins up to 100. Not only it is limited up to that, they provide a free 'Epic battle' every Thursday evening which provides you a chance to win free spins and a'Battle weekend' every two weekend giving you more opportunity to win free spins.
There are other features in addition to this which makes it stand out from the other gambling websites. You have an option to lock your withdrawal which you do not find it elsewhere. Fast withdrawal process in comparison to others. Customer service has always been great.
I genuinely believe 'Videoslots' is unique and the greatest casino out there if anyone is looking for 'the BEST'.
Hi NLIMBU999, Thank you for the kind words and review it is highly appreciated. Best regards, Team Videoslots.
This site is structured like no other with all the information one could ever want at one's fingertips. For example, the RTP of every game is available showing the theoretical and actual RTP, unlike other casinos who just show the RTP somewhere hidden deeply in the structure because it's a legal requirement. Any other bit of information such as your own RTP, game history and account history is clearly displayed and easy to find.
The number of games is phenomenal - no site I know has 3400 games to chose from.
I like the battles (tournaments) in particular as for as little as 1 Euro winnings can be well over 50 Euro and are definitely value for money with the entertainment value thrown in. The Tuesday battle (1 Euro) has a guaranteed 15000 Euro price fund with 600 prices (600th (from about 2400) pays approx 15 Euro) That's what I call excellent odds - 25% chance of winning 15 times your stake as a minimum and 1 chance in 2400 to win 1000x your stake.
Online support has no equal with knowledgeable and friendly staff answering within seconds on chat (again in stark contrast to other casinos where the staff only speaks "script" and where you never get a real answer or solution after a long, long wait for somebody to be available)
Withdrawals are practically instant (just like in a land based casino). Just now I requested a withdrawal and 5 mins later it was approved, tomorrow it will be in my bank. Exactly how it should be however this is one of the 2 exceptions in the industry. I found other casinos who do everything in their power to delay withdrawals as long as they can.
Uploading documents to facilitate the casino's legal requirements is straightforward and action-ed without delay. Not the frustration experienced in other casinos with long delays and incredibly ridiculous demands.
This casino is as near to perfect as possible with just one or two minor issues in the battle structure and the indeed high 2500XP requirement to take part in the free battles, which is the way I play unattainable. approx £ 80 stake per day...every day is too steep.
Hi MGVDP, Thank you so much for your feedback, we will take this on board and see where we can improve in the future, as always should you need any help or have any questions, please feel free to send us a PM and we will do our best to assist. Have a wonderful day! Br, Team Videoslots.
Lot's of variety, verification process is relatively quick and easy. Support staff are the most kind and helpful. Overall I like this casino a lot and would recommend.
I used to get rewards all the time and now I don't get anything besides maybe the weekend booster. I can deposit hundreds of dollars and still not be allowed to join in the free roll games because I don't have enough "experience points". I've been playing at this casino for over a year and I'm always trying out new games. So it sucks not being able to at least play in the free roll games, especially when I've deposited well over the required amount needed in order to play, but don't meet the required amount in experience points. Still like the casino, but definitely looking for one with better rewards system now.
Hello Kscotty. Thank you for reviewing our Casino. The amount of XP collected when you are wagering is affected by the RTP for the game you have chosen, some clarification can be found here: https://www.videoslots.com/the-wheel-of-jackpots-info/ "How much XP you earn per € 1 wagered is based on a specific game's RTP (return to players), a game with 96% RTP gives you 1 XP, a game with 95% RTP contributes 125% to the XP giving you 1.25 XP, while a game with 97% RTP contributes 75% giving you 0.75 XP for every € 1 wagered." Should you be interested, you can send an e-mail to [email protected] and we will review your account and answer any questions you might have. Best regards, Team Videoslots.
Many games to play and the verification process of document is done very fast compared to other casinos, it was done within 24 hours and the account was fully verified.
This casino has the most complex bonus rewards system in the world. And on top of that it only rewards less than 1% of your deposits. You get 100 of trophys which don't do anything and you can spin a wheel to try and win some jackpot but the pitty prices on the wheel are like 5 euro or 2x as many points to rank up. All in all you are lucky if you get more than 0.5% on your deposits in any form of bonus! Because they have this system they can not add any bonus manually for loyalty or when having extremely bad luck as they call it on your rtp. They also have a weekend booster which gives you some cash back on your wagering. I'm not sure how much this is but eyeballing it is around 0.03% of your wagering so if you wager 100.000 euro you get 30 euro :S
Hi DEKEEG, Thank you for reviewing our casino. We have lots of different reward systems, the weekend booster, our battle of slots freerolls, the trophy system, clash of spins and it does not sound correct that you've only received 1% of your deposits as bonuses. Please send an e-mail with your username to [email protected] and we'll take a look at your account. Best regards, Team Videoslots.
This is one of my go-to casinos. They have pretty much all the more popular games you ever heard off. Then they have the free-rolls and many other elements. Besides that, payout speed is so fast. Often within hours. Highly recommend this place.
This is not really a negative aspect, but Videoslots is not able to change the currency you play with. Originally I had an EUR account that I've changed to CAD and this could only get resolved by closing my original account and re-opening a new one. This was with great help from their support team and I made sure my new account was validated after opening, to prevent any confusion forward. So think about the currency you want to play with. For Canadian players, if you select EUR as currency, various deposit methods like InstaDebit will not work! You need to select CAD currency to make them work.
Hi GIDCASINO, Thank you for the kind words and nice review. At the moment you cannot change currency. unfortunately. We are looking into making that available again and hopefully, it will happen in the future. Best regards, Team Videoslots.
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Super casino page with a high positive reputation. Best Games on the market easy withdrawal process, fast verification, taking care of the responsible gaming policy.
The casino provide the service in a restricted country. They don't care about jurists and ignore my email request. No support, no service, and since weeks no update. I can't recommend casinos ignoring official jurists and laws.