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Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Videoslots Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi MGVDP, Thank you so much for your feedback, we will take this on board and see where we can improve in the future, as always should you need any help or have any questions, please feel free to send us a PM and we will do our best to assist. Have a wonderful day! Br, Team Videoslots.
Lot's of variety, verification process is relatively quick and easy. Support staff are the most kind and helpful. Overall I like this casino a lot and would recommend.
I used to get rewards all the time and now I don't get anything besides maybe the weekend booster. I can deposit hundreds of dollars and still not be allowed to join in the free roll games because I don't have enough "experience points". I've been playing at this casino for over a year and I'm always trying out new games. So it sucks not being able to at least play in the free roll games, especially when I've deposited well over the required amount needed in order to play, but don't meet the required amount in experience points. Still like the casino, but definitely looking for one with better rewards system now.
Hello Kscotty. Thank you for reviewing our Casino. The amount of XP collected when you are wagering is affected by the RTP for the game you have chosen, some clarification can be found here: https://www.videoslots.com/the-wheel-of-jackpots-info/ "How much XP you earn per € 1 wagered is based on a specific game's RTP (return to players), a game with 96% RTP gives you 1 XP, a game with 95% RTP contributes 125% to the XP giving you 1.25 XP, while a game with 97% RTP contributes 75% giving you 0.75 XP for every € 1 wagered." Should you be interested, you can send an e-mail to [email protected] and we will review your account and answer any questions you might have. Best regards, Team Videoslots.
Many games to play and the verification process of document is done very fast compared to other casinos, it was done within 24 hours and the account was fully verified.
This casino has the most complex bonus rewards system in the world. And on top of that it only rewards less than 1% of your deposits. You get 100 of trophys which don't do anything and you can spin a wheel to try and win some jackpot but the pitty prices on the wheel are like 5 euro or 2x as many points to rank up. All in all you are lucky if you get more than 0.5% on your deposits in any form of bonus! Because they have this system they can not add any bonus manually for loyalty or when having extremely bad luck as they call it on your rtp. They also have a weekend booster which gives you some cash back on your wagering. I'm not sure how much this is but eyeballing it is around 0.03% of your wagering so if you wager 100.000 euro you get 30 euro :S
Hi DEKEEG, Thank you for reviewing our casino. We have lots of different reward systems, the weekend booster, our battle of slots freerolls, the trophy system, clash of spins and it does not sound correct that you've only received 1% of your deposits as bonuses. Please send an e-mail with your username to [email protected] and we'll take a look at your account. Best regards, Team Videoslots.
This is one of my go-to casinos. They have pretty much all the more popular games you ever heard off. Then they have the free-rolls and many other elements. Besides that, payout speed is so fast. Often within hours. Highly recommend this place.
This is not really a negative aspect, but Videoslots is not able to change the currency you play with. Originally I had an EUR account that I've changed to CAD and this could only get resolved by closing my original account and re-opening a new one. This was with great help from their support team and I made sure my new account was validated after opening, to prevent any confusion forward. So think about the currency you want to play with. For Canadian players, if you select EUR as currency, various deposit methods like InstaDebit will not work! You need to select CAD currency to make them work.
Hi GIDCASINO, Thank you for the kind words and nice review. At the moment you cannot change currency. unfortunately. We are looking into making that available again and hopefully, it will happen in the future. Best regards, Team Videoslots.
I have found my favorite casino!!!! Such a huge offer of games, many motivating opportunities like weekendbooster, battle of slots even with € 0 buy-in etc.
The only "bad thing" is, that I fear becoming a Videoslotscasino Junkie! ;-) ;-) ;-=
Hi CHIRON90, Thank you for the very nice review. Best regards, Team Videoslots.
The selection of games is good as are the payout times,user friendly site,verify your account fairly quick, and they dont ask for a mountain of documents like some i have played. Have had some decent wins on here.
Been a lot of changes lately they now charge £2.50 fee if you withdraw more than once a day. The bonuses and free spins which used to be good are now cut to almost nothing I asked customer services why I had not received free spins or offers in weeks I was told basically as I am £400 plus in profit they have been removed ! You used to go straight into the reel races etc automatic not any longer that's also been stopped all in all going down the tubes lately!
Greetings BT3754421! Thank you for taking your time to write this review. Regarding the withdrawal fee, we have not made any recent changes, first withdrawal per day is free, any additional withdrawals comes with a £2.5 processing fee, please note that all withdrawals with normal bank wire are free of charge, no matter how many withdrawals you make per day! You enter our Clash of Spins automatically when you make spins of £0.2 or more in any of our slots (progressive jackpots excluded), you do not need to register for joining one of our Clashes. I hope this have cleared things up a bit, if you have any questions or thoughts you are more than welcome to contact us at [email protected] Best regards, Team Videoslots.
Great casino with the fastest withdrawals in the sector. Never had a problem with live support, they were always helpful. There are a lot of games from a lot of providers.
They recently retired the "NetEnt Proffessional Roulette Series". That's not a good move, considering that NetEnt has the best roulette. The NetEnt European Roulette is still available, but it is slow.
Greetings Sangeetav, Thank you for writing this review and we're happy to hear you overall enjoy our casino. Unfortunately the game has been retired and there's not much we can do about that, but we do have plenty of other roulette games/tables and we hope you will be able to find another one you can enjoy! Best regards, Team Videoslots.
I like about 99 percent of Videoslots its a smooth ride being a member spanning now 6 years or so seen a few changes over the years but always been treated fairly, loads of games to play and the environment is stable and smooth, lot of tournaments and free rolls, and their the fastest paying casino that I've come across nothing has beaten it yet from what I've seen.
Ok ill talk about the one percent which is not really ....an issue as such their model has moved toward automation and the implementation I understand makes things more seamless ...though I don't fully agree with the loyalty department being disabled there's the one percent and enough said.
Hello Razorx. Thank you for reviewing our Casino. We appreciate the input regarding the changes that we have done :) Should you ever have any questions or queries regarding the Casino, you can alway reach out to us via private message and we will do our best to be of help. Best regards, Team Videoslots.
i had some good wins on this site
Fast withdrawals
Constant reduction of player benefits
Poor communication
Despite my country being restricted from late 2017 Videoslots continued to let me play until March 2019.
In the last 3 months of play they checked my identity on several occasions so were well aware of my nationality. As a Loyalty member and a medium to high roller for 3 years I was poorly compensated for my loyalty. i stayed because my other choices were limited and because i had some decent wins on their site.
When the decision was made in March to close my account for regional reasons Videoslots could not even be bothered to send me an email to communicate what was happening. They simply prevented me from depositing and then when I contacted support was told my country was no longer supported. I completely understand why my account was closed. What i don't understand is the cold disrespectful way it was executed.
What i do understand is the reason why Videoslots continues to slide down user review ratings. If i was an investor with Videoslots i would be strongly questioning executive changes to player benefits. The changes are not being well received by those remaining in your customer base. They are running your investment into the ground. Videoslots once had a lot of success because their Executive had industry expertise. Same cannot be said now.
12 months ago i would have been devastated to lose my Videoslots account. Fortunately Videoslots downhill slide makes other options more palatable.
Fast withdraws and plenty slots, that will be it.
Many changes had been made here making this site a pure joke. Loyalty rewards are handpicked probably only available to high rollers and affiliates.
New terms and conditions in order to qualify for free roll battles of £20 minimum deposit and 2.500 xpare nonsense as I had deposit over £200 and still not qualify?? What it just to be a fun casino to play in has become a mediocre nonsense circus.No more depositing here till they make some positive changes to it.
Hello Lestt, We appreciate you taking the time to review our casino, we will take your feedback on board. Br, Team Videoslots.
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This site is structured like no other with all the information one could ever want at one's fingertips. For example, the RTP of every game is available showing the theoretical and actual RTP, unlike other casinos who just show the RTP somewhere hidden deeply in the structure because it's a legal requirement. Any other bit of information such as your own RTP, game history and account history is clearly displayed and easy to find.
The number of games is phenomenal - no site I know has 3400 games to chose from.
I like the battles (tournaments) in particular as for as little as 1 Euro winnings can be well over 50 Euro and are definitely value for money with the entertainment value thrown in. The Tuesday battle (1 Euro) has a guaranteed 15000 Euro price fund with 600 prices (600th (from about 2400) pays approx 15 Euro) That's what I call excellent odds - 25% chance of winning 15 times your stake as a minimum and 1 chance in 2400 to win 1000x your stake.
Online support has no equal with knowledgeable and friendly staff answering within seconds on chat (again in stark contrast to other casinos where the staff only speaks "script" and where you never get a real answer or solution after a long, long wait for somebody to be available)
Withdrawals are practically instant (just like in a land based casino). Just now I requested a withdrawal and 5 mins later it was approved, tomorrow it will be in my bank. Exactly how it should be however this is one of the 2 exceptions in the industry. I found other casinos who do everything in their power to delay withdrawals as long as they can.
Uploading documents to facilitate the casino's legal requirements is straightforward and action-ed without delay. Not the frustration experienced in other casinos with long delays and incredibly ridiculous demands.
This casino is as near to perfect as possible with just one or two minor issues in the battle structure and the indeed high 2500XP requirement to take part in the free battles, which is the way I play unattainable. approx £ 80 stake per day...every day is too steep.