AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Eima98, Thank you very much for taking your time to write this review and thank you very much for your kind words. Hope you will continue to enjoy our casino and should you have any issues or queries feel free to reach out to us at [email protected]. Best regards, Team Videoslots.
Fast withdrawals and choice of games. Customer service is always available. I really like their races and available games although many casinos are getting the same games now.
I have been playing at Videoslots for years and watching my contributions regarding cash played VS cash lost I'm in the negative which is expected but comparing to other years it seems to have gotten worse and bonuses are not even worth speaking of especially Clash Of Spins. I also completely have an issue with their 2500 xp points in a month in order to qualify for free spin games which hardly pay much anyhow. I joined other upcoming and popular casinos now and have had better bonuses and luck with the exact same games I played at Video Slots so although they say they don't control software games owned and run by the software gaming companies I still have a hard time understanding why I get better results in over a year now. Unfortunately, I will be weaning out of playing at VS unless they start reviewing their rewards to clients. I am still with VS only because I have attained a high XP profile but if I keep losing so much I will need to change casino. It's unfortunate because I used to praise VS.
Hi Honestdude, Thank you for reviewing our casino. We shall forward your feedback to the relevant department. Best regards, Team Videoslots.
I'm genuinely staggered to read negative reviews of this site. Here's what I want from a casino:
Fast verification: check
Fast payouts: check
Fast friendly customer service: check
Wide selection of games: check (seriously, has any other casino got this many game providers?)
Slots tounaments: check
Wager free bonuses: check
Ability to view my playing history and RTP on every slot: check
Would I like more freebies - of course I would, but wouldn't everyone? Casinos are not a charity and people should realise that bonuses/loyalty are not a right. As someone who loves playing tournaments and gambles for entertainment and not for the ludicrous idea of 'making money', this casino is as close to perfection as it comes
Don't change a thing guys and ignore the haters!
Seriously, absolutely nothing. The time and detail that has gone into this site sets it miles apart from any other online casino I've played at. I am now a one casino man!
Hello JB72, Thank you for reviewing our Casino! Should you ever have any questions or queries, please do not hesitate to reach out to [email protected] and we will do our best to be of help :) Best regards, Team Videoslots.
Instant payouts! And I mean I make a withdrawal and the money is on my account 1 min later if not faster. Huge selection of games. Freerolll wager free, free spins. Tuesday madness battle is awesome. Good customer service. Fast verification process just a few hours to verify. Cashback on Friday.
Sit n go free rolls!
They messed up the freeroll! With having to accumulate 2500xp every 30days and introducing rounders ticket battle. No deposit bonus ever only once at sign up. Clash of spins is horrible.
Hello Laura1410, Thank you for this great review of our casino, we appreciate your honesty and will take this feedback onboard. Should you ever have any issues or need any assistance, feel free to send us a PM and we will do our best to help. Br, Team Videoslots.
From being the best casino too the worst. Fast payout and much slots to play from many providers. Wager free everything you get, but not much you get these days anymore.
Have been customer very many years, and was treated okay, when they had VIP program. Have lost a lot over the years, and the last two years have not got any offers even I loose every year. Clash of spins is nothing to talk about, worth nothing. Weekend booster is about 0,5% of wagered money back about, so not much. The 2500XP points to get to freerolls is not worth to chase, even those monthly 60000€ battles is not good enough you have to get at least in top 100 to get more than the buy ins if not then maybe win 10-20€ more than you paid for to play the battle. The jackpot wheel is always the same blue one. Never got better, even if I play almost every week. The only you can make money is to play Tuesday madness 15000€, not need to wager 2500XP points and maybe win something more when the buy in is only 1€. And RTP for some providers are lowered:play n go, pragmatic and some other with 5%, not good at all.
Hello Normipaiva, We are always interested in feedback and we appreciate that you have taken the time to write this. Regarding the Wheel of Jackpots, you receive spins in the Blue wheel while completing Trophies as you play, once you have collected all Trophies in one game you receive a spin in the Red wheel. There are several more Wheels available through other means, more specifics can be found here: https://www.videoslots.com/the-wheel-of-jackpots-info/ If you have more feedback you can reach out to us at [email protected] and we would be happy to receive it :) Best regards, Team Videoslots.
Can't believe that people moan about this Casino, had loads of issues with other sites and whittled myself down to just this site. Very fast payouts, played 5 years now and not one payout issue, closed all my other accounts due to these problems, yeh the Tuesday freespins but won much more on Tuesday madness, it's £$euro - 1 for a chance to win £1500, freeroll weekends where on average I receive 150 freespins and freerolls every 2 hours. Sorry but VS blows the others out of the water. As someone previous has said the support staff are fast, V.friendly and always helpful.
Hate not to put at least one, these guys are ticking all the boxes for me and hope the site remains for more years to come - this years changes have only improved game play for me.
Hi there BIGBOY67, Thank you very much for your kind words and nice review. Best regards, Team Videoslots.
Good live chat, professional and player-friendly. No wager on freespins. Freeroll battle every 2 hours and every free sng evening and once a month freeroll weekend
pretty much every game/provider available.
Somehow the slots pay less when playing freespins. Bizar requirement for freeroll eligibility no matter how much u deposit u have to get 2500xp a month or your on the sideline.
Hi there GAIUS79, Thank you very much for reviewing our casino. The requirement for the freerolls is there since we give out free spins without wagering requirement. Best regards, Team Videoslots.
-Many many games
-Many different software manufacturers
-FREESPINS without wagering requirements
-I love the Employees from live support ❤️
-Lightning-fast verification and payout ☺️
-The battle of slots
Reach the required XP to gain access to the freeroll battles..
😖 Unattainable
It was already much more realistic to meet the requirements for participating in freerolls.
Hi ZOEYTSCHKA, Thank you for the beautiful review. We will pass on your compliments to our live support as well. Best regards, Team Videoslots.
I actually always found VR as one of my "favorite: casinos but having played there fore almost 4 years now, (if not more), I still always go back. Many games, quick cashouts and good battles. But, I didn't rate them as high for the below reasons which may be move elsewhere now.
1) I find the casino's requirements for free battles has drastically changed. I can't believe at level 23 now I am restricted at some times for not fulfilling their requirements plus they seem to have lessened on the amount of free rolls anyhow. I just tried and I received this "apology" notice.
"You do not fulfill the limit requirements for this Battle, you need to have deposited EUR 20.00 and collected 2,500.00 XP (Experience Points) in the last 30 days. You have currently deposited EUR 237.54 and collected 2,473.32 XP in the last 30 days.
REALLY ??? lol.. So sad. Less than 15 points away. This never happened to me in the past. Tells me more than I can explain.
2) So little cash rewards for so much time and money spent. Has greatly changed.
3) I miss Dan, who used to reply to all messages and now all I see is "VS Team" replying. Guess they want to remain anonymous.
4) Believe it or not, one time I was commenting on a battle and one of the mediators called me crazy and an idiot ??? Wow, then they put a scraggly little demon next to my name for awhile. I wish I would have saved that comment, so to agree with some reviews, customer service or moderators need to remain professional. If I wrote something they didn't like don't condescend. Soo unprofessional.
5) So, of course they always like to say they don't control the game results but is it just me or have winnings gone so down that there used to be times I used to win big. I have some screenshots of this and now, they are tiny and rare. But, same games on different casinos and I win more often. Hmmm.. Is it the software ?
Hello Honestdude, Thank you for your review of our Casino, We are sorry to hear you have not been enjoying your time with us lately, we would like to inform you that we have never had 'mediators' in the Battle of Slots chat, so most likely the person you were speaking to was another player, we will be happy too look into this however if you send us a message, we think what you are referring to as a little demon thing next to your name is actually a Joker, and this would mean your prize would have been doubled had you won the Battle. You are always welcome to reach out to us via PM should you have any questions or issues and we would be more than happy to assist you as best we can. Have a great day! Br, Team Videoslots.
Like it.
I'm playing in this casino almost 2 years and I have many deposits and cashouts, verification is very fast 20 min. Cashout time is super fast - e wallet 15 mins, that's incredible, bank transfer: 24 hours also super fast.
Compare to other casinos Videoslots has fastest cashout times, live chat is very nice and pleasant. They answer fast and resolve problems very fast.
Daily tournaments freerolls - you can play them if you have deposit min 20 eur and collect 2500 xp, when you play with cash balance you discover jackpot wheels(wheels are hidden in the games, when you trigger a trophy) and spin that wheels rewards are free spins, tickets, multi players for weekend booster, also every deposit have reward program when you play you accumulate points and you can get up to 300 eur in cash every day depends on bet size.
Every Friday you can get form that points pure cash, also all free spins are in cash so you don't have to wager that spins. g
Games are very fast without lagging.
Bad thing with this casino is the changes that they make this year. No more Monday cashbank. Instead they have clash of spins, no more free spins on Tuesday that they send via email, instead of that we have Tuesday madness. You need to register in that battle and spend 1 eur, some games have erorrs.
Also changes with daily freeroll spins last year all fererolls have been battles for the spins now you have jackpot battles whereyou must win 5 rounds, and chance for that is very small .
Hi WILI88, Thank you for the kind words and nice review. We will pass on the feedback regarding our battles to the relevant department. Best regards, Team Videoslots.
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Truly the best casino site out there.
- You need documents confirmed ? 30 Minutes
- Cashout to skrill/neteller? 1-2 Minutes
- Great support
- SO MANY GAMES everything you want to play they have it.
- Weekend booster is a nice addition, then of course clash of spins and the free battles.
Would love a better reward system for the loyal customers, like even once in a month a small deposit bonus or something like that would be a nice addition.