Page 8 – Player Reviews for Videoslots Casino

Nothing particularly inspiring about this casino, however the games were as expected and no technical glitches. A 200% first deposit bonus appeared appealing with a relatively small wagering requirement of 20%. I would however advise you to read the small print before depositing and closing the size of your deposit and bet

The bonus is paid once you have wagered the amount in 10 percent increments. This caused me to close the account as l was referred to the t's and c's on enquiring. The rationale behind this was that if a casino does not credit you them on deposit, they are clearly wanting you to stake as much as possible. If a casino is that good, it should sell itself, however it was not able too as I refuse to make an additional deposit when I don't know enough about the casino. I personally use an initial promotion to test the casino out without the expectation of completing the wagering requirements. I never take future promotions as they are weighted against you. However, I refuse to reinvest in a casino which has not sold itself to me in the first instance

There's lots to like about Videoslots they have everything covered games, deposit, methods, loyalty program, and etc etc ...just a few things missing.

They need actual bonuses and need to stop holding out on them. It's like pulling teeth getting one. Customer Support can be bit arrogant sometimes, and withdrawal limits need to increase. Get that right nothing in your way VS .

Selection of games
Website design
Super Fast Verification and Super fast withdrawal releases

This is my best online casino. Big list of the games and very fast payouts. Very good technical service and help. Various bonuses and tournaments with cool prizes.

At latest error of missing deposit with neosurf code.

I believe there is no other casino like this. Everything is so phenomenally handled! Verification took 1h in the middle of the night during Christmas holidays. I've had two withdrawals and both of them were paid in 5 MINUTES to skrill! Also weekend booster and bonuses are so gr8! Love VS all the way. Keep up the good work and THANK YOU from this awesome product of yours! I've found my new favorite place.

Dislikes...hmmm... maybe that I dont want to play other casinos anymore :D?

One of the best casino's I've played so far. Huge amounts of slots to choose from. Fast games not lagging or error for me. Costumer service 24/7 and always very friendly and helpful. Once documents are verified, which happens also fast, payouts are so fast, within hours.

They also have nice battles, payed and freerolls. They don't work a lot with bonuses u need to wager, but instead of that free spins regular with no wagering needed.

What is there to dislike...not much. Only thing I can think of are the freeroll battles from Play and Go sometimes lag and cause some problems but hey they are free so .....

I will share my experience with this nice casino. So, I got recommended Videoslots by my friend, I have registered. And the first thing I would like to say is that Videoslots has very nice friendly customer support service! It is really wonderful and fast. To my mind it is very important for the casino, which is in the list of the best casinos of the year on AskGamblers! Like many other players, I browse first the games library before playing and I noticed that Videoslots has really huge variety of games and providers.

Unfortunately, the site layout with design is not very attractive. It looks quite old fashioned, not so easy to navigate, with not so clear sitemap. This is not good for newbies. However it is not so important for me, because the functionality of the site is at a high level. I strongly recommend this casino.

Good and wide selection of games. Also one of the best casino's that are still out there. The support crew always try their best to help you with all your problems. You will see me back every now and then to enjoy all of videoslots best games. Keep this up !

A lot of games seem to give internal errors which make them impossible to play

The positives are plenty!!! Where should I start??..

- This is a true honest site which offers you lots of slots to choose from...
- You might actually win some with a small deposit... contrary to many sites! And if you do win, withdrawals are very very very fast! (after a quick verification after 1st withdrawal)
- Every week, on 3 days, you can be eligible for free Bonus money! NO WAGERING REQUIRED. Mondays (twice for the frequents), Fridays (wknd booster) & Saturdays you can receive a FREE-ROLL ticket!
-Payouts till this day spot on & flawless! Even if you win big, they don't scam you! Once verified they will certainly pay you!!

I can go on for quite some time people.. but to wrap it up: By far my favorite site!!

What do I dislike?? That there aren't more sites similar 2 videoslots.com!! They are an example for every other site!! Every possible way!!

First of all, if I had written this review one month ago, I would have said that ten stars is not sufficient, this casino is in their own league. I was delighted with everything, the supply of games, the design, the cashback, the battles, the extremely fast pay-out, the contact with other players via the battles chat, the possibilities you have to customise your playing. I loved all of this to the point that I had to close my account for a period of time because it was taking a bit too much of my time.

Two weeks after taking a pause, I received an e-mail that I was warned. I had used a language not approved in the battles chat. (not English) There was a citation from the battles chat with about ten letters. (The reason for this was that I had lost some letters due to computer disfunctioning, but that is beyond the point). The e-mail said in the most serious wording that I had breached the rules and that if this behavior continues they will be forced to block me from the chat.
Ok so I have deposited like 150 times, I have tried to contribute the best to the chat and suddenly because of a few letters it seems like I'm the potential enemy of Videoslots and I feel like yesterdays garbage. There ought to be a difference between a few single letters in another language or something that can be identified as being english, and other offences like saying the games are rigged/Videoslots are rigged or something equally offensive.
This is really sad, I was looking forward to play but that feeling is far from undiluted now.

First of all I am more a online poker player then anything else... so I'm use to rakeback/cashback rakerace! I felled in love with casino games after my main site merged into microgaming network, unfortunately PKR' my main poker site went bankrupt! So of the course of the last 2 years or so I tried a bunch of skin poker, casino site!! Blow loads of glorious money to find some good reliable operator!! I eventually find a good poker site....then I see on pokerfuse that videoslots.com just bought PKR poker software! So I register in there to eventually play poker loll

But stumble on a wonderful...high RTP casino site that will eventually offers poker lol...cashback, voucher, freespin, casino race... 20 minutes cashout... very nice friendly customer support!! Sitngo slot 'battleoftheslot'! Allll the slots game, you name it they got it all!

If you haven't tried...give it a shot 'is't the best operator out there for the players'' by a miles imo and I'm still thrill to play PKR poker on videoslots lol. Personally I settle down with videoslots.. imo I don't think I can find a better and more reliable operator!

Casino race is capped a 2$ per spin... To many choice of games to many chance of winning, too much winning"" aahhhh lol

You guys are pure awesomeness. They have a lot of games, have contests from which you can win real money without a wager, each withdrawn that I made has reached the next day. Support is wonderful and fast, a huge variety of competitions where you can win and in which I have won many times , they are serious. If I have one word to describe is
excellent. Another casino like Videoslots does not exist, I strongly recommend.

Alot of games from different providers. Freerolls are extra but prizes are really small compared to players registering to them. Website works fast most of the times.

Withdrawal methods vary depending on your deposit methods even when account is fully verified. (other casinos do not have this and I think its a case of leading the player).

Extremely unpolite and hostile customer support as of lately (since 2 months).

Always been a good site and decent but things have changed

I spent last night on live chat support with video slots and was very upset with the responses.
Basically if a game on the site isnt working them take it offline stop taking peoples money and then tell me it has hiccups and known problems in the chat. This should taken very seriously not given a response well if you dont like it play on other games we have thats not the point. The provider is big time gaming and in particular white rabbit and bonanza these have server issues and give a servet_err on the screen. So why does bother me well two factors first your game resets back to zero after this error and secondly in white rabbit the coins you collect means you buy the bonus based on coins dropping from accumulative spins so if it resets it means that pot is reset too not counting what you have aquired. These are popular games and if this error occur of coarse it effects the build to the freespin option. Ask yourself this if an arcade machine was broken it would be turned off and fixed not left on to keep taking money

Free rolls , Fast payments, plenty of slot games, casino race, weekend booster.

This casino is the worst ever I have ever seen for highrollers like me. I deposit thousands and thousands and when you ask when support will give something special like a deposit bonus or something else always the standard reply. We give casino race and cash back. This casino is the only one who give never a deposit bonus. Highrollers don't play here. If you complain to the casino they will block your account. If I ask why i heard that money isn't the most important thing for this casino but the player . What a joke

I have played at Visdeoslots for a long time and always enjoyed all the games and I appreciated responses from the Ask Gamblers moderator, Dan whenever there was an issue.

I had an incident whereby I deposited a $50 deposit through Instadebit on October 19th. There was an apparent issue between Instadebit and Videoslots so the deposit did not show. Having not seen the $50 deposit immediately after confirmation by Instadebit, I thinking it did not go through deposited a minute later another $50. No deposit shown in Videoslots account. The 2 deposits were then shown and deposited on October 21st. 2 days later! Now who's fault is that??? Not mine but I received an nsf charge due to this as I usually just transfer what is needed. After countless emails, chats and a simple question of why this happened I still till today, November 9th, have yet to receive a simple answer as this caused havoc on my accounts. Videoslots simply refuse to respond to the actual question and want me to settle as Instadebit reversed one $50 deposit and blocked me out of my account. I have all the documentation for this and here is the letter from Videoslots security/support admitting there was issues but Videoslots avoids my simple question. it's been over 20 emails now. Either customer support is told to not answer who was responsible Instadebit or Videoslots for this issue or they can't read.

Email from Videoslots support appended.

Support Videoslots
Sent: October 20, 2017 10:33 PM
To:
Subject: [SUPPORT #CEL-116-90891]: Re: Receipt for your INSTADEBIT payment

Greetings _____!

I hope you are well and thank you for contacting our support.

There has been some issues with Instadebit deposits and they are working on it. I can see that you have now received two 50 CAD deposits on your account since you made your deposits. Kindly confirm if this is the missing deposits that has been added to your account or are they still missing?
If you have any further questions regarding this, or anything else, you are most welcome to contact our support again, we're available 24/7.

Have a great day.

Best regards,

Henrik E
Customer Support
Videoslots.com

With all the cash I deposited into this casino, you would think they would at least subtract my nsf charge given the "technical" issue was between Instadebit and Videoslots but instead are refusing to take responsibility and are asking to settle the account for a $50 reversal. All I can say is WOW!

That's fine, I will settle but I ask all the gamblers who choose to deal with this casino, if it happened to you, like the famous TV show says " WHAT WOULD YOU DO?"

Sorry Dan, I tried to have this settled before I lost patience with your support but this has gone way too long.

Sincerely,

Honestdude.

Top notch in all areas - cashback, free spins, free battle tickets, huge selection of games, prompt withdrawals, good customer service and free cash back in the casino race.

Too many games so I can never make my mind up which ones to play!

Well what can I say - I like everything at Videoslots.
I play at so many online casinos but VS is my nr.1 'everyday casino'. Their reward system is nice, their site navigation is excellent, choice of games is (almost) perfect, cashouts are almost instant and I never had any single issue with them.

Oh and btw. they DO accept players from Germany although AskGamblers states they don't.

Nothing to really dislike but I would like to see some of the 'real' greentube slots like Lucky Lady's Charm, Captain Venture and Dolphin's Pearl Deluxe.

Quick verification, quick withdrawals, even at night in 30 minutes for a skrill. Competent support.

A great selection of games.

Damage from free spins is so often not distributed.

Good range of games, deposited 50 pounds no bonus and won the progressive jackpot of 10k on the bonus which went in my account the other day so very happy indeed. Chat were very helpful while I was sorting out being able to deposit. X

I had to go through extra verification before paying out because it was such a big win which took 4 days and a complete game block on my account. Suppose it wasn't awful wait through. But got conflicting information for some of the live chat agents but it was all sorted and rectified in 4 days. X

Used to love playing on this website, took part in loads of 'battles', enjoyed chatting etc etc. Then I was 'warned' for calling into question, an experienced software glitch. I apologized for my inappropriateness, but a few months later, I was chatting with a fellow player and received a message saying, my comments were inappropriate, as I dared to call into question the gameplay during a battle and therefore I was banned from chat, FOREVER; but could still deposit, play slots and battles, just not chat (ever again)!I Emailed and asked them to re-consider and they said "no". So I have never played there since. A happy marriage, ending in a messy divorce. Shame.

Moderators, who don't just moderate; perceived control freakery.

I like to no hassle bonus from the profit of the week. They will give you back 25pourcent of their benefit and you can use this money to play od withdraw in your bank account. Let say you are a big player and spend a little too much more and pour yourself in problem, than you can cash back this money to take care of real problem in like food and your family. This help a lot if you play stupid, so you can keep provide your family.

Race bonus is also nice and bring you fresh cash in your account every Monday. if you had play of course.

Finally, the have fair staff, and the more honest system of bonus of industry. They don’t tie you bonus to your real funds. That’s a huge advantage.
There is no unfair wager and all you bonus can be exchange for money without playing.

I just try 4 new casinos on the top of the list here his week. I don't want to name them, but after reading the fine print, I would suggest you take time to read and understand it. I Cath two casino that was claiming 35% requirement. In fact it was on Bonus + déposit. This mean for 100$ deposit with of bonus of 100%, the you need to wager 8000$ Witt is is almost impossible to meet.
Video slot Rock, they pay same day and have no mysterious TC to meet. No deposit fees and no withdraw fees.
Fair, very fair casino. After try 10 casino in 2 weeks, I am coming bac to them. I am jetlag know but will make nice review.

Update:
Just to update my previous review, videoslots are now accepting vanilla prepaid card with no hassle.

Also they have fix my ecopayz withdraw problem. So I have no more issue. So I will upgrade my review to 10 Stars. And all those starts are truly deserves. I will close most of my 80 casinos account since the only one that fulfill my request and my high expectation is Vedioslots

The only negative and frustration point, if when I deposit with ecopayz, I can withdraw with them since the majority on my deposit is from bank account.

So I have to wait extra day for the bank to handle to money. I know that video slot proceeds the payment the same day, but bank system is slow and outdated.

I highly recommend Videoblog. Even if they are not rate on the top here, there are the very best!

Also, negative point they don’t accept Vanilla Prepaid card. Like Few casinos.

On this Point Zodiac Casino is the best. They accept any gift card. You should copy their system.

Update:
The last thing they can improve is this.

Sometime I misstspell my credit card user name3 timethen for security reason theylock my account . And this is fine.

But then I have no way to contact live support.Then I have to send email and wait 2 or 3 hours for my account to be unlock. For an impulsive gambler, this mean I will most likely go and try another casino. So please try to fix it.

- Very big game selection.
- 24/7 customer service
- Payback bonus system with no wagering requirements.

- Customer service is very slow and not really friendly.

- The bonus system is not for regular depositors. Nearly no free spins. If you contact the service they only say the system cannot be influenced. I deposit like 500-1000 dollars per month but no extra bonus, nothing.

- I said that I do not like this and that I would like to close my account if there are no bonuses for frequently depositing players. They said that i have a weekend booster of 7.50 but then closed my account without asking.

- All in one the casino is only average and only for beginners.

Variety of games is good. Welcome bonus is average in this market. Website looks smooth and plays easy. Everything is eay to navigate.

Do NOT play here as a bigger player. You will not get rewarded for that. Just stay away. This casino is good for microstakes players till 0.40ct a spin, after that, there r much better places to go.

Withdrawal takes long, verry long. Verifying account also takes way to much time. Over 24 hour easy. The story they say its more busy then normal, they told me that also.. a month ago.

In this month only I deposit around 7/8k Euro's I think even more on this site. Not ONCE I got a decent non deposit bonus or even a deposit bonus. Terrible, just terrible. I play @ verajohn and Mrsmith also, I am a high roller so I get @ east easy 150/250 bonus a month. Videoslots pays NOTHING. I was 1 of the biggest players on that site, they did not rewarded me once.

Yesterday I went to live-chat, just asking what is up with that and why they don't reward bigger players.. They said I will see what I can do for you and YES, there was my reward.. after wagering half a house, depositing @ least 7k in 4 weeks I got.... yes.... 5 free spins on a 10ct stake. I thought they were joking, but they were dead serious. Never had this bad of treatment ever @ ay online casino. Absolutely terrible. I'm waiting for my weekend booster to come and then I'm gone there. Again, this casino does not reward loyal customers. They smack you in the face and after wgring half a house and 7k euro deposit, they gibe you 5 free spins on 10cent. Terrible, just verry verry bad. Kind regards, nac1912 user

THE fastest payouts I have experienced. Pending time is max 20 mins and the money is always on my bank account the following working day.

Good cashbacks every Friday and Monday. Good welcome bonus and free spins are always WAGER FREE. A Ton of games, Basically all of the best providers.

Activating my account took a few hours.

The website does not work well on mobile phones. No App. No live chat when playing on mobile.

1. Many fun and entertaining games to play.
2. Friendly people on the live chats.
3. Good extra bonuses/free spins, and generous.
4. Fast and easy site to use.

I don't like the fact that you have to send all of your documents/verification. Since you have to wait for your winnings to cash out.

Ran like god and won a lot for my stakes. Stuff friendly and quick.

Verification is taking way more than 24 hours, its 2017 and this should be done within hours. Therefor my cashout is still obv pending. So rather take an other of the big sites where you have most of the games too but will have your money within 12 hours.

Free spins on sign up and a VERY generous first deposit offer. Boasting a HUGE selection of games. A massive 25% cashback on Fridays. Coupling that with their Casino Race sharing among players a whooping $70,000 which players receives on Mondays. The icing on the cake? All of Videoslots prize are paid out in REAL CASH!! Collect enough badges by playing games and you are rewarded with even more freebies such as free pins, instant boost up the Casino Race's leaderboard etc. With my personal favourite, their freeroll tournaments with games all day long only condition is players need to play during the week to qualify. A definite must for all serious players!!

Hard to comment as I am a big fan. With the mass exodus of casinos back in August 2017 due to new Australian gaming laws, Videoslots is one of the few trusted casinos left standing. Not accepting new Australian players but existing ones can still enjoy their games. It's going to be hard to say goodbye when the time comes but I will enjoy the time I still have with this casino giant! I can only slightly fault their support not able to give out freebies due to their bonus systems being too generous!!

Omg! Do not think I need another site. Amount of games to play is amazing, I do not even know where to start (phew). Good amount of tournaments which I never played till I joined this one.

Great interface easy to get around.

They have the best and largest amount of games any casino has not been been able to match. They must be raking a fortune but when I first joined I used to win quite often for the first year.
Amazing quick payouts.
Very impressed with Daniel and his reviews and responses.
Lots of great things to say but I rated much lower as they have lost my confidence and the reasons are stated below.

Cannot understand why the sudden low payouts. Never ever used to be that way. Must be because they lost market share and are no longer on the top AskGambler's choice as they used to be.
Like the gambler below, have heard they have been working on being able to delete some of your favourite games and Daniel has mentioned in a week, *that was September 7th. It is the 19th now. I prefer honesty but I can't blame Daniel . He has to work with casino administrators.