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Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Orville, Thank you so much for taking the time to review our casino. If you haven't used a similar bonus before, we understand that it can be confusing. To avoid any mishaps, we have clear and informative terms for the bonus. The bonus is a so-called 'no-sticky' bonus, which means that you can withdraw at any time and only lose the remaining bonus balance. If you haven't breached any bonus terms, e.g., it is expired, or you have made any withdrawals, we are usually open to reactivate it as you may make as many deposits you wish during the wagering requirements. If you have any further feedback, please don't hesitate to contact our 24/7 live chat.
The registration process is easy to navigate. I am a person who always verifies myself before I deposit, so as not to get delayed when I make a withdrawal request. The process to verify was quick and easy. The site is easy to navigate. I always play Live Dealers Casino what ever site I am on, on-here was good. The thing that was the most amazing was the withdrawal process. I use PayPal to deposit and when it came to collecting my winnings, I pressed withdraw 30 seconds later it was processed and the time it took me to logout the site money was in my Paypal account. This is how all Casinos should act
Hi, LRMNT. Thank you very much for taking the time to leave this review. We are happy to hear that the layout of our page was easy to navigate and all processes from verifying to withdrawal were quick and straight forward. Please, feel free to contact our 24/7 live support if you have any further thoughts or questions for us. Kind regards, Team Videoslots
For me one of best casino online. Fast, reliable, with tons of games, adding new every day. Verification and payout easy and fast. Honestly, for me this is how online casino should look like!
Hi LOKU86, Thank you so much for your 10 stars review. We are happy to hear that you are fully satisfied thus far, that's our top priority. Should you have any feedback you wish to share with us in the future, don't hesitate to contact our 24/7 customer service. Kind regards, Team Videoslots
- Good welcome bonus with attractive wagering requirements
- One of the biggest game selection
- Pretty fast payments
- Battle of slots is a nice feature
Not so much to dislike, most of my interactions with the casino have been pretty good. Maybe customer support could have been faster to answer sometime, but very minor and secondary complaint.
Hello JON.DENHOLM, Thank you for reviewing our casino and congratulations on your winnings. Happy to hear that you had money to withdraw, that is always good news! On average, all withdrawals are paid out within 10 minutes. Transfer time depends on your withdrawal method but one popular method is Trustly bank withdrawals. In that case, you should have your money instantly after the money has been paid out. Bank transfers are always available as long as your account is verified. It makes us glad to hear that you are enjoying Battle of Slots, it's a unique feature build in-house at Videoslots which is a social and interactive way to play Video slots. Tonight, like every Thursday we have our Epic Thursday battles. We hope you are able to participate. If you have any further feedback you are warmly welcomed to contact our 24/7 live chat at any time.
The day they stopped operation for Aus players was absolutely devastating. They were number 1 and I'll always have a special place in my heart for videoslots. From the freebies to the tournament's they are one of a kind and set the benchmark.
I can't play here anymore, I played for so many years never ever tried another casino when they allowed Aus players and recommend every person I could, I'm still heartbroken. r.i.p our relationship.
Hi DARCIEJOAA, Thank you for taking the time to review our casino. It makes us happy to hear that you enjoyed battles and the other features we offer at our site. We miss you guys heaps! Best regards, Team Videoslots
I only signed up at this casino recently. I took their welcome bonus and managed to win a good amount before I started playing the bonus funds. I was able to cancel the bonus and keep what I had won so far. Many have criticized how their bonus works, but I found it very helpful. I have had to ask chat a few questions and they have been so helpful and polite, with quick answers. I was verified Within a couple of hours of sending in my docs, and my withdrawal was processed like lightening. So far I am extremely impressed! And their rewards are excellent too. I think I have found my new favorite place to play. I wish more casinos were like this one.
Honestly I can’t find fault with these guys yet at all. I Recently changed my limits on the site and although it’s a long wait (7 days) for the new limits to be active this shows me they are responsible with their players.
Hi JONNY8181, Thank you for your kind words and beautiful review. Best regards, Team Videoslots.
Great selection of games,there is so many games providers fast withdrawal, fast documents verification. I like the battle of slots and tournament the site is very easy to navigate.
There is not much to dislike for this account except maybe the support could be more helpful with some of the difficulties that I have had, but yeah other than that nothing else.
Hi BOSS78, Thank you for reviewing our casino. Best regards, Team Videoslots.
I have played in many casino's, but this one is far the best until today. Verification took 10 minutes, although I made a mistake in personal info, they solved in minutes, cashout super smooth, got the money on skrill in less than 5 minutes. Lots of games, lots of extra features.
Nothing really. But if there would be one thing, I would like too but bonuses on extra chilli, but its greyed out, probably better for my bankroll though.
Hello MARCOKINGDOM! Thank you for leaving us a review. We are happy to see you have been enjoying our services and are looking forward to improving it even more in the future. I'm afraid the bonus buy feature is forbidden by a UKGC and hence been removed. Should any questions arise, please feel free to e-mail us to [email protected]. Best regards, Team Videoslots.
Actually one of the best in the market:) Lovely website, easy to navigate. Outstanding customer service, reacting immediately. Fast withdrawals, next day on the back account. Just has a good vibes.
Hello Viola1! Thank you for this review, we are happy to hear you've had a great experience with us and we will do our best to keep up the good vibes! Should you have any issues or queries please send a message to us here or reach out via e-mail to us at [email protected]. Best regards, Team Videoslots.
One of the best casinos around, 100% trustworthy, excellent support most impressive game selection around lightning fast cashouts and account verification.
Nothing they are one of the best around, a trusted place to have fun, cashed out and won multiple times always easy and zero fuss or delays. Love these guys!
Hello Delislep01. Thank you for reviewing our Casino! Should you ever have any questions or considerations, please send a message to us here or reach out via e-mail to us at [email protected] Best regards, Team Videoslots.
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There are more slots here than maybe anywhere I have played online over the last 2 months, so if you are looking for tonnes of slots then maybe this will be ok for you.
Now that I read up on it here the welcome bonus makes a little more sense. I played at several online casinos and never played where I could not play the actual match bonus amount. I think it is a bit misleading, at least it was to me. I signed up through another gambling review site only to realize after I lost my $200 deposit, I was not even allowed to play the bonus at all. Another good lesson learned for $200. I also found it difficult to find the games I liked, because the menu would not load by providers like it was supposed to, therefore I had to go through 110 pages of slots to find games I liked and then save to favourites. I will be surprised if my review even get posted again.