Page 12 – Player Reviews for Videoslots Casino
100% up to £50
New Players Only. Min deposit: £10. Wager req 10x. 18+.
New Players Only. Min deposit: £10. Wager req 10x. 18+.
Review This Casino
Share your thoughts with other playersAI-Generated Summary of Our Player Reviews
Players are frustrated by the lack of availability in certain regions, such as Slovenia, and desire more bonuses. Additionally, there are concerns about slow customer support response times and issues with missing winnings from free spins.
Top Reviews From Our Players
One of my favorite casinos. Really huge selection of games, very fast withdrawals,
nice, and helpful support. I would recommend to anyone!
Hello Mateusz. Great to hear that you like our casino, we hope that we can be even better in the future. Best regards, Daniel.
Question should be "What don't you like about this casino?" Honestly, probably the best online casino in the world. Huge choice of slots, from an array of some of the best providers around. Quick loading, decent graphics, slot battles, option to favourite as many games as you like (unlike some sites). Verification of documents done in no time. Withdrawals processed & showing in bank account in less than 48 hrs.
Amazes me that some people will vote down a casino just because they didn't win. That's gambling for you folks. Some you win, some you lose.
One of the best welcome bonus wagering requirements there is & almost all slots count towards wagering. Will even offer you a reload bonus if your lucky with exactly the same wagering.
Quite simply blows many online casino's out of the water.
Possibly the only gripe is the lack of Bridezilla, Galaticons, Dark Knight Rises & a few other Microgaming slots.
Hello Slugsy. We are glad to hear you like it at our Casino! Bridezilla and Galacticions have been removed on Microgaming’s request, unfortunately. The reason being change in UK regulations, which means that they will not be available until Microgaming has updated them. The Dark Knight Rises has also been removed as Microgaming did not renew the licensces for it. Best regards, Daniel.
Everything, regarding this casino is positive.
Nice page layout and design with every information that player needs. Plenty of bonuses and other cash, free spins rewards. Slots selection is huge. No lags. Everything work fine and smooth.
But the best in this casino is withdrawal time, which never took more than 1 hour. Money next day on credit card. Also verification process is fast and simple. After experience with many other casinos, Video Slots is my first choice now.
Please keep this high standard as long as possible. This casino should be placed in top ten ranking at Askgamblers!
There is nothing to dislike.
10 stars given. Would like to give some more!
Videoslots is 9.8 rated at casinomeister 2nd worldwide behind rivals number 1 Rizk casino. They host a extremely wide range of games and softwares
Payouts are within 1 hour e-wallets, wide range of deposit/withdrawal methods
Live RTP game payouts (great feature)
Customer support really sharp and knowledgeable
Videoslots employees can also be found on twitch streams and can handle queries outside the site which is good.
Monthly casino races, easily achievable for low depositers, generally $5 cashback easy there.
Lacks grabbing promotions
The 25% casino cashback is really poorly marketed and gives off perception that its 25% of total bets which is not the case, its a % of the player traffic and I really dont understand how 25% is worked out, regardless to say this was poorly implemented from the site itself as poker players like myself first impression would be like a 25% rakeback if we can word that right. Not very happy the way Videoslots promoted this and would appreciate if twitch streamers actually would lighten up and provide people with the correct information because even the streamers do a terrible job of providing this information out to the public. For this bad marketing reason its a total score 4/10 . If they change this policy and make it understandable for a baby instead of advertising 25% casino cashback then I will score higher. but I have lost a lot of respect for sites that are good but don't market properly.
Hi CasinoGmeister, Thank you for your review and feedback! I would like to clarify you can read more about our cashback here: https://www.videoslots.com/casino-cashback/ How is the cashback calculated? We at Videoslots.com give back 25% of our daily profits to our players. This is awarded by percentage, the more you have bet during the day, the bigger piece of the pie you get. I hope that answers some questions and you are more than welcome to contact me here or our support if you have any questions. Br, Daniel
It is the number 1 casino no question, exceptional choice of slots with new slots added all the time, you can view every slots RTP (Actual and Theoretical) aswell as the payouts of each slot by Month.
Its a very well set out website with easily the most generous cashback system of any site I have played at.
The battle tournaments are a brilliant addition to keep players entertained and the most important thing is the Casino is Fair, those leaving bad reviews well yeah we all have a bad day or week Gambling that is part and parcel of playing.
The only slight snag as some people have mentioned is the Battle wagering requirements to play the free-roll tournaments IMO are too high unless you are a high roller which then you probably wont bother with the free-rolls anyway.
9/10 overall... 10/10 if Videoslots lower the Wagering Requirements for the freeroll battles.
Hello nickuk911. Thank you for your review. We want our site to be the best place for everyone interested in slots, with no tricky conditions or sneaky requirements. The rewards we offer are the same as the money you deposit, yours to do with as you please. As you pointed out; we cannot change the outcome of the games, we simply try our best to create the Casino we would want to play in ourselves. I also want to thank you for your feedback; I will take this to heart and make sure to share it where appropriate. Best regards, Daniel.
This is my go to casino. I love playing here. The massive game choice means that I will always find any game I am wanting to play. I like the reward based bonuses, even tho after 1st few they are much harder to earn, but I am ok with that. It means that I never have any wagering requirements and my winnings are mine to cash out anytime. The bonuses they do have are also another main reason I love this casino. 25% cash back every Friday (AEST) for all bets wagered the week before, and the Race that I find if you play 1 or 2 times during the week is almost impossible not to place in a Prize winning position paid every Monday (min $5aud) which is cash balance $ not bonus, as well as ND Free Spins sent via email quite often makes playing there worth while.
They also have battles from free entry (altho eligibility is based on if you've deposited and wagered during last 7 days) or a wide range of $ entry battles that I think offer reasonable prizes.
I have played many times and won nothing, and I have also won, largest so far is $4,500 and withdrawal process washassle free. Easy and very fast verification section for your docs (no annoying emailing back and forth and attachments etc,) live support have always been great. And site is user friendly ..
Would like them to lower their eligibility requirements to enter free battle (wagering amount is just too high) and have a few more free battles added like when they first added this feature.
That's it really..
Hello Tanya. Wow, ten stars always make me want to celebrate a bit! Easy withdrawals and bonuses you can actually use are two of the things we firmly believe in since we like to play ourselves. So happy to hear that our Race and Cashback is appreciated, we are super proud to offer them as we think they are the best and most fair way to give back to our players. We currently offer one Battle per day with a lower wagering requirement, but we appreciate your feedback, and I promise to deliver it to the right hands. Best regards, Daniel.
A lot of games. For 24 hours the chat is open. Batlle of slots really funny.
Well I must agree that this casino is really clever. The first few days when you open an account, all the time rewards when you play. Of course all the time losing but at the end you get some free spins or other rewards. But here we go again, Another casino who give you the idea that they reward you big. How much you will deposit or play not one reward is coming anymore. Always these stupid pictures all the time hundreds of them. In one night I get 185 pictures. You will think some surprises well zero nothing. For some reason whatever I do and try impossible to win some money. Even on low bets nothing. I brake every record in this casino to lose my deposits. They are so proud of their cashback and race but this is good marketing. Because of these two clever things you will deposit and deposit and deposit again. If you think that they give some great bonus you can wait until you're dead.
Also when you ask on chat to a manager because the same game give after many deposits still nothing its not possible. This is the first casino were isn't a manager. If you ask for another losing like every day a little gift its also impossible.
Hello Nicole1983. We cannot control the outcome of the games, that is just based on luck. Sometimes you walk away a winner, sometimes you don’t but hopefully your luck will turn soon. As an achievement is completed you will get a Trophy, these Trophies can hide a reward when you collect them the first time. To get more rewards my tip would be to check “My achievements” and try to complete as many as possible. Once you have collected all Trophies in a game you can go to “My achievements” and reset the progress, letting you collect the Trophies again with a new chance for a reward. The rewards you receive from our Trophy system are wager free as well, so if you hit big on free spins there is no hoops to jump through before you get your winnings, something not many casinos offer. We are very proud of our Casino Cashback and the Casino Race as there is no other casino that gives back 25% of its profits as well as €35.000 every week, both of which have no wagering requirements or tricky rules, it is simply withdrawable money. Make sure to sign up for our Newsletter as well, it can contain vouchers for bonuses and free spins. These are the systems we have in place to reward our players; our support is not one of them currently. I hope this explains how our Casino and reward system works, should you have any further questions you are more than welcome to send me a private message and I will do my best to explain. Best regards, Daniel.
Lots of games, gaming is smooth, both on desktop and mobile (although variety on mobile is not so big, but still quite big)
Rewards system seems good at start but practically is terrible. I deposited and wagered thousands, and getting a bonus of £10 after wagering £3000 is nothing. Casino race sucks too. Seems nice to be able to participate in a freeroll tournament every two hours, but after trying for 2-3 days to get a place, and when finally win something like 5 or 10 free spins, the final reward of £0.30 (if you are lucky) is not what you were expecting.
So after depositing at least £2000 and wagering way much more the last 2 months, without ever request for a withdraw, asking once, just once, for some freespins, refusal was very disappointing. I already closed my account.
Hello Nicko A, I am sorry to hear that you feel that way. We have a generous 25% Casino Cashback and weekly Casino Races with €35,000 prize pool every week. We also have a trophy system where you can earn trophies in our games, some trophies may contain a hidden reward such as free spins, free cash and more. Everyday we at videoslots.com are working on improving the Battle of Slots so your thought are very appreciated. Br, Daniel
Alot of games, quick withdraws.
Fairly good layout, easy to find what you seek.
They were nice for a while offering Thursday spins amongst things, then they stopped giving me these spins even thou I deposited same amount or more than before. My guesses are that those spins are given to the top depositors who I also guess don't want them that much since they are on lowest value.
I stopped concerning Videoslots my main casino after that, I now rarely deposit since they never have any offers or bonuses like many other casinos have.
Hi RaCki, I am sorry to hear that you feel this way. We have a generous 25% Casino Cashback and weekly Casino Races with €35,000 prize pool every week. We also have a trophy system where you can earn trophies in our games, some trophies may contain a hidden reward such as free spins, free cash and more. We also have our Battle of Slots where some battles are free to enter. Best regards, Daniel
Best casino so far in my opinion and experience, it offers you more than just games, it also gives you plenty of rewards and cashback.
The support is fantastic, no question is impossible to answer and errors are easily fixed in no time. I have no bad experience so far and I recommend you this site if you are new or experienced to online casino.
Nothing to dislike. Just enjoy! But, make sure you play responsible, its very easy to forget about your balance while you are having fun. Happened to me but seriously this casino is dangerously fun.
Hello josesl83 Thank you for that glowing review. A helpful tool is the “Responsible gaming” limits, there you can set limits controlling how much you can bet, wager, deposit etc. Should you have any questions about the specifics of the limits you can contact our support and they will be happy to explain. Kindest regards Daniel
As a mobile player videslots has the largest selection of slots I have come across.
Quick verification of documents and quick payout. Can't fault the service I received.
Spoke with customer service about a general query and they seemed pleasant and helpful, offering advice.
Nothing to dislike really, as I said can't fault the service received.
I never accept bonuses as winning and meeting wagering requirements can be a bit hit and miss. I prefer to play with my own money as cashout if I win. I was unaware of accepting a bonus, can't remember there being an option to opt out, well what I saw anyway. Only when I started playing did I realize I was playing with a bonus. Rather than give you a sum straight away it is unlocked as you play and credited to your balance. Once totally completed (shows a progression bar) any winnings you have won during your bonus period will be yours to keep. This happened to me straight away winning over £1000 but with nearly £200 left of my bonus to complete. Luckily I continued playing and got it to £2000 completing wagering requirements, bonus and cashing out. I would say I was very fortunate in doing this.
Hello Fishballs79 Nice to hear you were able to complete the wagering and cash-out. We are adding more mobile games shortly; you can check our “News” section on the site to read more about the recent add-ons. The welcome bonus is automatically added to your account but it needs to be manually activated by the player. There is no opt-out from bonuses, but they are merely added to the account and remains inactivated until you decide you want to use them or they expire. Kind regards Daniel
Confused support agents and long handling time when it comes to payment related issues.
Hi Dudski, I am sorry that you feel this way. We are working on improving the handling speed on payment related issues. Kind regards, Daniel
The variety of slots is very good.
Having played many at many online Casinos i'm sure you are aware of awful tactics to slow down withdrawals and lengthy checking of ID documents etc.With VideoSlots I had my documents ready and submitted them in the 'my profile' section (Photo ID, Bank card copy, bank statement and utility bill).It took them around an hour to process the documents and there was a screen showing the status of the documents the whole time. I believe this is very quick to the days I have had in the past.
I then made a withdrawal and saw it was pending and thought here we go a couple of days for pending status. I was wrong, it was processed within half an hour. I have not received funds to my bank yet and I don't see there being any problems but I must say that the site is a breath of fresh air. Nothing hidden, fast responses and fair withdrawals. What more do you need.
I did not opt in for bonuses so I cant comment on that.
Very impressed, highly recommend.
Stay away from the likes of Kaboo etc.
I have nothing negative to add as of yet and hope it stays that way.
Hi duke0485, Thank you for the nice feedback. Best Regards, Daniel
More rip off bonuses, I put 15 pounds on and expected abonus which I got but its in a separate account. It works like this the 100% up to $200 bonus works like this: The bonus is first credited into a separate "Bonus Balance". The bonus has to be wagered 20x within 7 days after activation, and the bonus is wagered with the deposited money from your "Main Account Balance". The bonus will be paid out from the "Bonus Balance" to the "Main Account Balance" in 10% increments. So every 10% you wager of the total wagering requirement, you will be paid 10% of the bonus. So it is like a poker bonus, a "play through" bonus.
Rip off
Hi Andy, I am sorry you feel this way about our bonus but that is how it works. But you don't only get bonuses on Videoslots, we have loads of other promotions going on like our casino races where we give out €35,000 every week. You also get 25% cashback and not to mention our Battle of Slots. So even if you aren't a big fan of the welcome bonus I am sure you can find other promotions that you will enjoy. Philip
Badass casino. I don't even know where to start... They offer games from different providers namely Netent, WMS, YGGDRASIL, Betsoft and many more.
I have been playing at this casino for a few months made a few deposits but never won and always lost my money. Today I receive $5 from the casino race that I won, which was wager free. I played the new game called Pirates Treasures. I got my balance up to $40 in 10 minutes. I requested a withdrawal and 10 minutes later the money was in my Neteller account.
The best and quickest payout I have ever experienced, no long pending times etc. I think this is where I will stay. Forever!!!
I don't think there is anything I don't like. Just wish they could offer a bit more bonuses.
I'm yet to join a casino with the same number of video slots... awesome collection! I like their rewards program. Cash backs don't have a wagering requirements. Withdrawals processed super fast. User-friendly website. I believe they have a Live Chat, but I don't remember when was the last time I had to use it (which I think is a good thing).
Nothing bad to say, just a wish... I guess I'm getting too demanding here :) - would be good to have a better "transaction history" view, I wish u could generate a statement (something like 32Red casino has).
Great casino :) The battle of slots are very fun:) I'm closing my accounts at other casinos, and stay with Videoslots!
I have nothing to dislike at this moment. And all the customer service I have chatted with are very Nice :)
This casino is awesome, the best casino over all, ok there are some casinos out there that are good, but I don't understand how can people not give this casino 10 stars!!
Ok everyone have it's own opinions.
I can't say nothing bad ok the, verification need some time but once you verified you cent await better services nowhere, I know what I say I gamble for years and had never get services like here.
I withdraw in 15 minutes I get an email it is approved it is just great, and the cash backs and the monthly races the free batles for free spins etc just awesome and no wagering videoslots.com Please Please stay as you are!!!!
This casino is the best and most professional I have ever played in over 10 years of gambling on online slot machines - I only play slot machines!
Layout is great - you get a background scenery picture of the game you are playing. The selection of games is excellent - almost every game to wet your appetite.
I love the monthly casino race - you would have to be sat playing for 12 hours a day to win the race but even a recreational gambler like myself can still get a good prize in the race - normally anything over 500 spins and your in with a withdrawal cash prize or £5+, but I often walk away with £15-45 prize money.
Cashback is also a nice feature - I'm not sure what the % is, but there is normally a few quid to withdraw/Play every Friday if I have been playing that week.
The bonuses are also excellent - apart from the welcome bonus where there is play through requirements often there a a small bonus of (say) 25 free spins with no play through requirement, or 1000 spins in the current casino race or 10x cash back on your next 50 spins, the list goes on.
They also have a nice feature of awarding trophies in every different game when you have an achievement - for instance win 30x staked amount in one spin etc... certain trophies and milestones attract a bonus (see above)
I always get through to a member of support within a couple of minutes, whenever there is a problem they always have an intelligent and reasonable response
The games seem to be fair and random - I never feel that I am just being fleeced, but even when there is a losing streak you can always rely on a few quid coming back to you on a Friday and a Monday for all your "hard work".
I am a small time gambler I only play £0.20-£0.60 a spin and try and limit my losses to £300 a month, but at Videoslots I have had many wins of £100 - £200 over the last year - at other casinos I have had bigger wins but that usually ends up being a one off before the downward trajectory - at this casino I am sure the playing field is a bit greener.
Since I joined this site last March 2015 I have rarely tried other casinos, but always regret the contempt that I seem to be met with and always go back to my reliable friend.
Keep up the good work Videoslots.
Nothing bad to say about this site at all.
I once got an issue where a third part they use charged me in Euros instead of Sterling and that incurred a current conversion charge. I contacted them at Videoslots and they reimbursed me with a load of freespins on my favourite game, an apology and an assurance it would not happen again - I'm happy with that
Videoslots casino has no Cleopatra or Pharaohs fortune game.
So far my favorite online casino with over 1500 slots. Instead of bonuses with wagering requirements, this site have a generous cashback program paid every Friday and a weekly spins race. Also, you'll get random rewards like tournament tickets, free spins and cashback boosters.
Most important thing: I made a withdrawal and it worked fine with my Eco account.
Identification process was complicated compared to other casinos. Also, be careful because welcome bonus need to be activated manually. If you don't do that, your wagering will not count.
In the past I have had a fantastic experience of Video Slots. Great selection of games, extremely fast payouts and excellent customer services.
Just recently everything seems to have taken a nosedive. My deposit was processed with another provider meaning I was charged a non returnable fee and my withdrawal has disappeared completely and I am having trouble getting any sensible answers from customer service. I really hope this is a temporary glitch and I want things to go back to the way things were before.
Hi jazzi1, I can assure you that we are working as hard as possible to make Videoslots the best. If you have any issues with your deposit and withdrawal please send me a PM here on Askgamblers with your username and I will look into it. Best regards, Philip
By far my personal #1 Online Casino. Professional, friendly, helpful Customer Service Staff. All the great slot games available. Good security procedures in place. Fast withdrawals. Love the rewards and races, generous rewards scheme. Love this Casino, don't change a thing!
I have found nothing to dislike from my experiences.
VideoSlots casino is a place I've known for a while now. For some time I thought that they didn't accept players from my country, but I was wrong, which was not so long ago confirmed by their live chat. I tried to register via instant play, but I was using a proxy because my government had blocked access to this site. And because of that, after I registered, my account got blocked. I spoke to live chat and it was because of the proxy. So because of all this I didn't visit them for a while.
About two weeks ago I decided to try them on my mobile and I really liked the fact that I didn't need to download any app and yet the casino was running smoothly. I decided to make a deposit of 10€, I did it through Skrill and in a moment the funds were in my account. I also received the 10€ free cash with only 2x wager. I had an option to get 100% promo, but since I knew it would be released in increments, I didn't want that, especially since I had made a small deposit, I didn't want any more pressure. I contacted support to ask if I could use the free cash and not take welcome bonus, and when support assured me I could, I happily went to their game selection.
The reason why VideoSlots casino has been on my mind so long is because of their huge variety of games. They have many software's, including Netent, Microgaming, Yggdrasil and many others, that usually wouldn't go together, but I really like that about them. I saw Nirvana slot and I started to play it with minimum bets. Very soon I triggered free spins that paid almost 100x bet, and since I had to meet wager of only 20€, I played Nirvana until it was done. With a balance of 30€ I decided to try my luck with Twin Spin. I played with 0.25€ per spin and Twin Spin was giving me only dead spins so I lost all balance without hitting bigger win than 20x bet.
After that I spoke to live support again and they have this interesting campaign called week race where they reward the most active players. I think it's really great to have something like that. Overall I am very pleased with their casino, I would only like to see more match bonuses, but they have amazing game selection, even on mobile play and friendly yet professional support, I will definitely play there more.
Wow speechless! withdrawal was instant to my ewallet after my identity proof and thank you for your patience about processing my withdrawal ;) I love this casino so fun and lots of free bonus while you're playing. It keeps you entertained. Even tho I managed to withdraw After several minimum deposit I will surely be back!
What do I like: everything about Videoslots. Their huge selection of games, their well designed casino, excellent customer support, zero problems with games, love their tournaments, their willingness to exceed customer expectations, ultra fast withdrawals I've had Neteller Withdrawals in under ten minutes. I've been around the block a few times in the gambling world and at the moment far as I'm concerned these guys are number 1.
Ecogra approved ...10/10
I dislike nothing about Videoslots, I can't fault them in any area haven't had a single problem.
Nothing much. Shady responsible gambling terms. Avoid.
Asked for my account to be excluded for maximum period. A lock was placed on the account until 2042. I did this as a problem gambler. A year later i ask to reopen the account which, with a 7 day cooling off period, they are happy to do. Then i lose about £400. Their explaination? Account "locks"(despite setting a date) are reversable and are not actually exclusions. Absolute irresponsible nonsense.
One of the best casinos you can play at. Lot of games to choice from, cashback and casino-race that is wager-free bonuses. Great support!
Fast withdrawals, in my bank account every time next banking day. And the withdrawals is every time approved in 5-10 minutes after you have made the withdrawal request!
Compare Videoslots Casino to Other Casinos
Players appreciate the fast withdrawal process and easy account verification, which allows for a smooth gaming experience. The extensive game variety and engaging features like slot battles and daily login rewards are also highly praised.