AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Sokolee. Could you please get in touch with us via [email protected] and we can take a look at this for you. Regarding missing games, there are several reasons why we might need to disable a game or remove availability for a region temporarily or permanently, so this is an unfortunate reality. We try to provide our players with the biggest variety of games and providers, so as soon as we can bring a game back we do. Your comment regarding free spins, there is no difference in chance of winning in real money play or a free spin round. We always offer the best chance of winning by selecting the highest possible RTP setting, something you can see if you follow this link (https://www.videoslots.com/payout-ratios/) and select "Theoretical". This will show you which RTP profile we have for each game. Best regards, Team Videoslots.
Very nice casino fast payouts and many Slots
The withdrawhal time
Battle of Slots only on PC not Mobile :-(
More Deposit bonus (50 - 70 %)
Hello Simonvselton, Thank you for reviewing our Casino, we are happy to hear you are enjoying playing with us, should you ever run into any issues, please feel free to send a us a PM and we will do our best to assist. Have a fantastic day! Br, Team Videoslots.
Quick payouts and Variety of games
Weekend Booster Nice
Race [Was Awesome a nice Bonus Monday morning] - But they cancelled that now
But don't expect to win though....
Where to start - if you don't like to read - just take this away with you ****DO NOT SPEND YOUR MONEY HERE*** I honestly cannot stress that to you enough
- If you are able to secure a win and cash out; be weary that your account will not see another win till the amount you have withdrew has been deposited again 5 fold. -
- Support are quick to reply; but rarely actually deal with your issue and 2nd guess what you are asking; then are quick to end the conversation with doing little or nothing to help.
- Loyalty Team or lack thereof are equally as feckless; that is if they even contact you - they have a one month turnaround - You guys really nail the importance of customers first
- Personally I am now looking at week 3 of an issue that is outstanding; and no one really taking any accountability and dealing with; each time I contact support I have to repeat the issue - [you guys don't take notes on open tickets ?? ]
- Oh and finally if you do keep on and insist they really need to deal with a problem and you ask more than the are willing to care; they then send the "security department" and " Gamble Aware/ Safe" department after you - if they put 25% of the effort in the actual issues and problems raised than they do on shirking the problems -might be half decent site
- Might as well sling your money at a dodgy Russian cloned site - least you know where you stand there
Hi Buckybalz, Sorry to hear you're unhappy with our casino. How the machines pay out is nothing we can affect since the outcome is based on Random Number Generators. Regarding the other issues, can you please send an e-mail to [email protected] with your username and we'll have a look at your account and previous contacts with us. Best regards, Team Videoslots.
Simply every thing ! verifying my account was easy ,payouts are fast,great selection of games,no hassle at all rewards are brilliant to loyal players, have had a few good wins since joining 3 months ago, one of the best sites i have ever played these guy have risen the cross bar in on line casinos highly recommended 10 out 10 !
Sorry played lots on this site and cant find a bad thing to say about Videoslots
Hi BT3754421, Thank you for the kind words and beautiful review. Really glad you enjoyed our casino and if you have any questions just send us a PM. Best regards, Team Videoslots.
Fast withdraws, big selection of games to choose from.
I been playing at Videoslots for a while now,it is always been difficult to get winnings here compared to other casinos that I am playing too just don't know why that is.
The chatroom is like a big ghetto,as soon as you make a complain or negative comment about VS you'll be subject to Abusive comments by the 20 or so VS loyal crew the ones that stay in chat 24/7.
Freerolls have a terrible rtp and you lucky enough to get some free spins don't expect much from them.
SNG battles are long gone they don't do them anymore.
Poor lotalty rewards or handpicked for their friends and Highrollers.
£20 deposit and £500 wager to get your freerolls it use to be 14 days now is much less than that.
the free spins on freerools have been downgraded in numbers too.
There is so many negative things going on right now at this site, they are going downhill.
I read the good reviews and find it hard to believe we talking about the same casino to be honest.
Hello LESTT, Thank you for reviewing our Casino, we appreciate your honest feedback, and we will be sure to take this in and see where we can improve. Should you ever run into any issues please feel free to send us a PM and we will do our best to assist. Br, Team Videoslots.
fast withdrawal processing time
withrawal limits is high
awesome game offers
mobile friendly interface
Hi there 2GUD2GAMBLE, Thank you for the wonderful review of our casino. If you have any questions regarding anything you're more than welcome to send us a PM. Best regards, Team Videoslots.
- Quick withdrawal
- Tournaments
- Friendly customer service
Hello Samituoh, Thank you for this excellent review of our casino, should you ever experience any issues, please feel free to send us a PM and we will do our best to assist. Br, Team Videoslots.
- the most exciting casino
- Perfectly developed website and content
- Any game is in the casino race and rewards on Monday in the account
- weekend booster and reward is on Friday in the account
- 0% wagering
- if you make a deposit, you can play for free 2 weeks of freerolls - beatle of slots
- upgrades and bonuses
- Super fast payouts on Ewallets
- a huge selection of providers
I have not noticed any negatives, minor deficiencies and misunderstandings have always been resolved by live chat
Hello Stewex555, Thank you for this excellent review of our casino, should you ever experience any issues, please feel free to send us a PM and we will do our best to assist. Br, Team Videoslots.
I opened my account a long time ago then stopped playing there just started again. It has every slot you can think of: Quick payouts, High payouts, Free spins have no wagering. Also win weekly cashbacks when playing on slots. They pretty much have most things nailed on seems very reputable
I would like to see more deposit bonuses offered as i am a player who likes to deposit for matched bonuses which is why i only give 9 starts instead of 10
Hi Colin! Thank you very much for writing this review of our casino, your feedback is greatly appreciated. Should you have any issues or questions, feel free to contact us here at Askgamblers. Best regards, Team Videoslots.
- A lot of slots, from many suppliers, which is very good because there is a lot to choose from
- Very fast payouts, I never waited longer than 20 minutes for money, no matter what wallet, there are always up to 20 minutes, probably the fastest payday among casinos
- Helpful and cool support
- Daily freerolls for depositors that provide entertainment
- Rewards for achievements
- No SnG tournaments recently
- A reduced pool of free spins in daily free depository tournaments
- Although I am a permanent depository, I have not received codes on Tuesdays for many months, which I think is not very fair ... also, I do not even have 20 free spins on my birthday is a big minus :(
Please, make sure that codes with free spins are sent for me on Tuesdays :)
Hi Seboafc, Thank you for taking your time to write this review. We are very happy to hear you are having an overall great experience on our casino. There will be more Sit N GO promotions in the future, it will be posted in our news section when it is time, so keep an eye out for this! As for the Tuesday spins, eligibility to promotions is generally based on a few factors, mainly how many bonuses you have received previously, how much you have wagered, and comparing this to the average theoretical return to player (TRTP). If you have received bonuses higher than 60%-65%+ on the TRTP, then you are not likely to qualify for any exclusive promotions. To lower this value, you would need to wager more with real money. Since we target different groups with our offers, sometimes players that have high values on bonus compared to TRTP might still be eligible to receive exclusive promotions If you ever have any further questions or comment, please do not hesitate to contact us. Best regards, Team Videoslots.
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Alot of slots to play. They are having free spins tunings, but hardly wins on them.
Very bad customer service from a girl , cant remember name of her. But she did was not helpful at all. I needed help to see my limits on my account and could not found it and she did just replay me to check the terms and conditions..
Sometimes they delete some slots also from now where and put it back after some long time again. I dont understand why sombody doing this? Im not talking about one game im thinking on like 4-5 games like i have seen.