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Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
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Review this casino
Share your thoughts with other playersTop reviews from our players
Hi there Campus, Thank you for reviewing our casino. Sorry to hear about your bad experience with our customer support. Could you please send us an e-mail with your username to [email protected] and we will take a look at your account and contacts with us. Best regards, Team Videoslots.
Best online casino which you can find!
- they has huge ammount of games and providers to choose.
- withdraws are almost instant, had 100s of withdraws and all passed well in less then 10 minutes.
- a lot of freerolls and tournaments, which gives you a chance to win freespins anytime!
- they are most fair and trustful casino in industry
- all wins from freespins/bonuses are wager-free
- if you are playing there regurarly, you will get reward at friday and at monday
- account vertification is hassle free, customer service is very nice and helpful.
- "my rtp" provides that casino is playing a fair play
I loved to play there, but one day they just stopped allowing players from Slovakia and i cant play there anymore..
I cant find casino, where i enjoyed so much fun as on VideoSlots.
Hopefully, you will get it solved and i will be able to play there again ;)
Hello XXXHUJER. Thanks for your review. We hope to be able to offer you our Casino in the future :) Best regards, Team Videoslots
I'll start by offering a bit of "mad props" to VideoSlots and TeamVideoslots for earning the distinction of earning my first ever 10+ star rating on Ask Gamblers. I'm not an easy fella to please, even my previous absolute favourite casinos had a point or two of contention that kept most at 8 or 9, while there was one contender in the past that hit a 10 unfortunately they were a superstar that burned bright and fast before plunging back to earth, but enough about them.. 10+ why the 10 stars, yet alone the distinction of adding a +? Why for the same reason the + matters to a straight A student, it's the difference between being a step above all others and consistently excelling over, above and beyond all expectations.
So let's break it down.
Videoslots has the largest collection of slots that can be found in any online Casino. Over 2200 slots from over 70 different game providers. That in and of itself is no easy feat for sure, to develop that level of trust and confidence with damn near every known game provider speaks volumes all on it's own, but that is only the beginning of the story.
Videoslots has a welcome bonus that puts other sites to shame, on AG you'll find a 100% deposit match plus a $10 bonus on top with only 20x wagering.. that's right.. 20x (and from time to time, they top even that)
The built in trophy and reward system is a thing of beauty, play your favourite slots and watch you inventory begin to fill up with accolades for your accomplishments and free spins galore. The more difficult the achievement earned, the more valuable the WAGER FREE reward and some of the rewards are so difficult, a player can look forward to years of challenge and rewards (and lets not forget that even if one thought they were ever going to get close to filling their trophy case, it seems almost every other day Videoslots is announcing a new partnership or brand new slots just added to the collection)
But wait! There's More!
While playing, the intrepid spinner is automatically climbing the ranks of the weekly casino race that splits an impressive $90,000 between the top 11,288 players. This reward is paid out every Monday and better still, once again, completely WAGER FREE!
You think they could rest on their laurels there right? Already this is better than most other sites we've played at, but we're just getting started. How about the Weekend Booster? Which is constantly comparing the expected RTP of the slots you're playing against your actual results and cutting you back a chunk of what the gods of fate and chance robbed you of that session.. this rtp reward collects and grows with every spin you make and is paid out on Fridays, a week behind and guess what? That's right.. Once Again.. COMPLETELY WAGER FREE!
Free spins, Free money, more free money, challenges, rewards.. oh yes.. a built in rtp dashboard that allows you to track your progress by the hour, day, week, month.. Slot battles both freeroll and paid where you compete against other videoslotters for free spins or cash rewards. A monthly freeroll slot battle weekend where you can spin your heart out in 10-20-30 man battles, close one battle that has ended and join the next right away, place in the top ranks of the battle and earn free spins and of course.. wager free rewards from the massive pile of free spins a player can build up over the battle weekend. For example, my first battle weekend netted me well over 250 free spins.. and I really didn't do that well.. and then just as a nice little perk I was one of the winners of the draw that they hold at the end of the battle weekend (each battle earns you an entry) and won a prize valued at $300.. and to top it off they catered to my desire for instant gratification because I had the option of having the item shipped to my home.. or taking a WAGER FREE CASH AWARD in my account... guess what I took?
What am I missing.. Ah yes, Cashouts. KYC was a breeze, completed almost as soon as I hit the submit button, my first cashout was in my ecopayz in under an hour and the rest have been as quick or quicker (take note.. if you want to cash more than once a day.. you will incur a processing fee.. so plan your massive withdrawals accordingly ;-P ) Plenty of payment options, should be enough to meet the needs of near any player.
The casino support works hard.. a whole team of them are struggling to stay on top of all the players needs, technical glitches, general day to day struggles and they do it with a smile and actual friendly human conversation.
I'm sure there's more.. but I'll leave it to you to explore and discover for yourself.
Me... I'm heading back to my 10+ rated casino to enjoy their offerings.
Cheers!
Hi TheAverageGuy, We would like to thank you for taking the time to write this review of our casino. We are extremely happy to hear your thoughts and opinions on our casino, our bonuses, your experiences with us and of course, we are grateful for the 10+ star rating you have given us and we will do our best to keep the same level of service that you are accustomed to while striving to become even better! Once again, thank you for your review and should you have any issues with us do not hesitate to contact us. Best regards, Team Videoslots.
I'am playing casual and enjoy new slot releases at the web site. Keep going guys andplease add categories for high hit frequency slots.
A bit old fashioned design that I do not like. All other things are good
Hi XSlotmasterX, Thank you for this great review of our casino, and we appreciate your honesty regarding the look of the site, we will hopefully have a re-decorate at some point in the near future. Have a great day! Br, Team Videoslots.
THIS is Trully super fantastic casino super fast acc verification & withdraw just only take an hours,,..this casino super recommended for players addicted with fast cashout....tons of games & tournament, and support very friendly everything about this casino is fantastic....bravo video slots
Hello KAREDOK, Thank you for this excellent review of our casino, should you ever need any assistance please do not hesitate to contact us. Br, Team Videoslots.
Everything
Great customer support, super helpful in multiple occasions (changing majority of deposits so I could withdraw with alternate ways, retrieving free spins that were stuck and more). Very quick withdrawals. Plenty deposit options, weekend booster, casino race, huge selection of games, open about their rtp, rewards, freeroll battles.
I guess I wish there were more deposit bonuses optional. The alternate rewards do make up for it but sometimes its just nice to play longer with your money right at that moment instead of received a weekend booster later. Sometimes randomly there are bonuses offered. No biggie though. The deposit bonuses that you do get, have to be wagered in order to release the money to play with. Would prefer it to be used for playing immediately and have a wager requirement.
Hi Afcart, Thank you kindly for the nice review and glad you enjoy our casino. We will pass the suggestions of more deposit bonuses to our marketing department. Best regards, Team Videoslots.
THIS IS THE ONLY CASINO YOU NEED TO PLAY IT. They have literally every game. Cashouts are approved in minutes. They give you wager free bonus money every week / month depending on play. I've never had an issue here with anything. They go so above and beyond other casinos. Effortlessly check your RTP on certain games, and have every limit / deposit option imaginable. Everytime I withdraw from an online casino I get nervous. Are they going to ask for additional documents? Stall the withdrawal? Take forever? I never have to worry at VideoSlots they are the best.
There is literally nothing to dislike about Videoslots.
Hello JFRDL, Thank you for your review. We are really happy to hear that you have been enjoyed of playing on our Casino. If there is anything we could help you with, please do not hesitate to contact us here in Askgamblers and we will gladly assist you further. Br, Team Videoslots.
Nothing absolutely nothing that is good about this casino.
Bonuses are a joke. Customer service is not really interested, they have standard answers on everything you ask. Site is confusing. I don't know about withdrawal times, I did not manage to withdraw anything. I lost tons of money, and when asked for a bonus, I got answer that is automatically generated while I am playing. I waited and of the week to see how much it is, and that is when I decided to close my account. I closed it for next 5 years. Never again. Nightmare.
Hello LBLBLB, I have sent you a PM to gather some more details here, and investigate this further. Best regards, Team Videoslots
Absolutely nothing good about this casino. Stay clear.
Awful site ripped me off.
Bonus terms are a joke and support was not available at all I couldn't even ring them I had to wait for them to ring me back and the person who did was very unhelpful and didn't seem at all interested in my problem. He actually said 'oh well that's life' when I told him I couldn't use my bonus funds.
Seriously don't waste your money!
Hi Swiftcrafter, I have sent you a PM to gather some more details here, and investigate this further. Best regards, Team Videoslots
Just found this gem today! Theres lots of stuff to check first time i looked at my own RTP vs others for all slots. Tons achievement to get. Free spin galore :D
Been reciving promo in my inbox for a long time.. Always overlooked them, always seemed like those cheesy RTG casinos.... lol
Takes a while to get used at everything going on
Site could really use a revamp so it doesnt seem so cheesy
Hi HELLBOY77, Thank you for the great review of our casino, should you ever need any assistance, please feel free to send us a PM and we will do our best to assist. Br, Team Videoslots.
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
Good selection of games, rewards/freespins for playing.
The customers, speaking of my own experience, are often treated like children, especially when breaking the weird rules in the Battle chat.
I complained in the chat about some weird things going on during the freeroll battles, like, for example, players winning incredibly huge amounts of points with the first spin already without even bonus or freespin features, plus the missing spins and points towards the end of the freerolls. Without any warning I was banned from the chat for a week.
As if this wasn't ridiculous enough because they could at least have warned me before that, I later accidentally wrote a sentence in German in the chat. This sentence wasn't meant for the freeroll battle but for my collegue in Skype and actually didn't have anything to do with Videoslots.
So I received a "warning" for that and was told that a ban would follow the next time when breaking the rules.
Sorry, but accidents can happen. Some people don't even know about those rules and some others simply don't speak English.
It would be enough to point out the rules instead of awarning and banning people as if we were at school and had thrown tomatoes at the teacher.
I am above my 50s and don't need to be "warned" and educated.
Later I tried to join a freeroll battle but noticed that I could not register. So I asked the support and was told that such things sometimes happen and that he (Yordi) could not do anything about it.
It's weird that "technical errors" have always happened whenever Yordi was working in the chat, a very young support agent who had spoken to me very disrespectfully in the past by describing me as a noob among other things.
I complained about all that and told him to take this to the relevant sites on the internet.
When a short time later I tried to play the freespins I had won my account was deactivated.
Another chat agent told me that my account was under review but could not tell me why or who had prompted it.
I continued complaining about the whole situation and stated that this was chicanery.
There was no reason for my account to be checked.
The support in the emails didn't help me either and I told them that by deactivating my account they prevented me from playing the freerolls for which I had deposited and wagered thousands of Euros.
I couldn't even play my freespins.
The next day I went into the English chat and my account was reactivated again.
I was told that this was a security check and that I had been told to verify my account earlier by sending in documents because before cashing out every account has to be verified.
Well, I have ever been told by Videoslots to verify my account simply because I have never ever withdrawn. I don't have any money in my account that could be cashed out, so the reason for the security check was not valid.
Obviously, the block happened because of me complaining. Obviously they try to educate their customers by playing such weird games.
Due to the block I missed a lot of freerolls for which I had actually paid for.
Everyone needs to deposit and to wager at least 500 Euro in order to play the freerolls.
I have done that many times but the block prevented me from that.
This is no way of treating customers. I am an adult and I refuse to tolerate such a bullying and childish treatment.
Not to mention that some players regularily insult others in the battle chats, every time in favour of the casino, yet they continue writing every day which indicates that they are neither banned nor warned.
Aside from that, I dislike all those technical errors that happen much too often and are always allegedly the fault of the player (browser, computer, flashplayer etc..). Things that are working in every other casino, just not at Videoslots, yet it's always the customer's fault.