AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Ramiz51, Thank you for writing this review. I'm sorry to hear you do not enjoy our bonus system, we have recently updated our rewards with our new Wheel of Jackpots, which has replaced the old trophy rewards. So now when you receive trophies there might hide a spin on our Wheel of Jackpots and for every 5th level including level 21 you will get a spin on the wheel. The wheel you receive from levels have the highest value and the higher level you achieve the better wheel you get access too. This new system has a higher value for our players than the previous trophy system and we hope you will enjoy this more. Best regards, Team Videoslots.
Brillinat!
I love this casino. Great selection of games, Support is very nice and useful. I want to play here more!
Thanks. A+
Hi Philippehoffman, Thank you very much for taking your time to write this review. Happy to hear you've enjoyed our casino and hope you will continue to do so! Best regards, Team Videoslots.
Can sometimes be quick to withdraw. Freerolls when you spend all your money without winning
The rtp for this site is very low. Over 600£ without a feature on 20-40p spins. Didn’t count the spins but would think it was into the 3/4 thousand. My rtp was 77% supposedly. Even though I didn’t get a win bigger then 15x. This was mostly on book of dead which you would think would feature every 200-300 spins. Not on this site. Stay clear!! Scam site. It would get 0 stars but I’m not able to rate it that low. So 1 star will have todo.
Hi HSKSJDJ, Sorry to hear you did not appreciate our casino. However, we are a serious casino and the outcome of the games is nothing we can control as the outcome of the games are random. 3-4000 spins without any feature sound very strange can you please send an e-mail to [email protected] and we'll take a look at your account. Best regards, Team Videoslots.
A wide selection of games.
Fast payouts and processing of withdrawals.
Great customer service.
No problem with the verification process.
Really really like the casino, because there is always a new game to try, but most importantly it is safe.
Could be nice to get a deposit bonus sometimes.
Maybe try to change the web design.(Looks outdated).
Hello ROYC, Thank you for reviewing our Casino, we are happy to hear you are enjoying playing with us, should you ever run into any issues, please feel free to send a us a PM and we will do our best to assist. Have a fantastic day! Br, Team Videoslots.
Big selection of slots.
Battle of slots and sit & go free rolls
Played a lot of money at videoslots, so I can say that it gives me a feeling that its hard to win something here!!
There rewards or also not attractive for high rollers its always on lowest bet mostly 10 or 20 line slots.
I played a lot but I think I search another place to play. And the only casino that forgot my birthday (and I did deposit the most at videoslots). I will not say never play here..but in my opinion they ain't the best anymore.
Hi Hankoe, Thank you very much for taking your time to write this review of our casino. We have just yesterday made some changes to our reward system which you found lacking, the new system have a higher value to the player than the old system, especially for players who has been with us for a long time. Now when you receive an achievement, there's a chance you'll get to make a spin on our "Wheel of Jackpots" - which gives you the chance to win one of the three jackpots, as well as rewards similar to the old rewards (freespins, battle tickets, multipliers). And for every fifth XP level you complete, including level 21 you get access to the XP wheels, which have the highest value and the higher level you have, the better wheel you get access to. We are very excited about this new change and we hope you will enjoy it as well. Best regards, Team Videoslots.
Not much really, all slots readily available on all other casino sites.
They took a double deposit, I tried to deposit £20 but they took £40, £20 1 minute apart from each other. I notified them and they told me I had done it. They did not award me the deposit bonus and have not gave me back my money. I will notify my bank and not play this site again.
Hi there ACEFLYINGACE, Sorry to hear about your bad experience, could you please send your username in an e-mail to [email protected] and we shall take a look at what happened. Best regards, Team Videoslots.
Low wagering requirements, nice support and great campaigns.
Can't say anything bad about this casino...
Hello Viggo-Nilsson. Thank you for reviewing our Casino. Everything except our Welcome Bonus is completely wager-free, so there is much more to enjoy! Should you ever have any questions or queries, you can always reach out to us here and we will do our best to help. Best regards, Team Videoslots.
This is one of my most favourite casinos out there. The platform is perfect and manageable and what some people might consider a lil ol'school. This site doesn't need an update and should never change. Due to the number of providers here the games selection rocks with ample options to choose from. I am not a high roller and usually deposit the minimum $10CAD. Another fact that rocks are the casino converts to your currency in deposit and play. If you're from Canada like me it makes it much easier and straightforward then trying to figure out how much you really just deposited!!. The customer service is non-robotic which is VERY important ..for me that alone can make or break it! They are all very well customer service trained and can tell they hired people that like there job because of how good they are at it.! I like that you can have your favourites and recently played at the bottom of your screen that pops up when needed...The perks that set this casino aside from any other are: The Weekend Booster which gives you money back every Friday banking on how much you have wagered throughout the week. Also after you have made a deposit of $20CAD n wagered a certain amount you can join the free Battles to win wager free freespins and you can buy battles to opt-in for cash or freespins too. Highly advise this site over any. And while playing games you collect trophies from each game and when u hit a milestone you get rewards..like spins or multipliers..etc etc..Never ends here and its constant rewards. There's more but im tired of typing!
I don't like that I cannot see how much more I need to wager to meet requirements for battles and I don't like how the races stopped and started this new thing...cause I came to rely on that chance every week and not getting it anymore is well Sad!
Hi Lindsay, Thank you very much for the review of our casino and the kind words. We are working on implementing a tool which will show your wagering for the battles but for now you could use the myRTP tool to check your wagering or ask the support which is available 24/7. Best regards, Team Videoslots.
My thoughts on videoslots, why they are not a good online casino.
My thoughts on videoslots, why they are not a good online casino.
Live support completely useless don't help me with my case. I talk with a girl under name "Elin B" so if you get this person expect no help from her.
Anyway, I have been playing on Videoslots longer time, sometimes when I play, I log out of nowhere, when I get logout I don't get any bonuses at all this is not first time its happens to me. Sometimes I don't care about it but this time I wanted to ask live support why this happen and how can they take my money from my game account when I'm not login? How can this be possible?
Anyway I went to live support and like I wrote up I did not get any help at all after talking with some "Elin B"When this happens, it is impossible to get a bonus. The game rolls on and the money is drawn from my game account.
Today I played over 800 spins on "who wanna be a millionaire" When I didn't get the bonus and did finish my playing I wanted to log out then I saw that I was already logged out?
I'm pretty sure that this happen to many more players on Videoslots, I don't know who fault it is or whats going on. I did hope that this live support could take their time and help me out but like I as I mentioned before, I got no help.
With this story I would warn other players to see over on what site they playing so they don't get logout from nowhere and you don't get any chance to get the bonus or win.
Worth mentioning that I played via a computer, so my internet did not disappear or anything.
Hi there MEVLO, Thank you for reviewing our casino and sorry to hear about your bad experience with our support. Could you please send an e-mail with your username to [email protected] and we'll take a look at your account and contact with our support. Best regards, Team Videoslots.
- For me personal it is the best and most authentic casino currently out there
- Payouts are done in under 5min
- Verification is done in minutes
- Weekend Booster gives you REAL money back every friday depending on how much you have wagered
- Free Battles every 2 hours to win no-wager free spins
- Support Team solved all problems I had so far in seconds
- Has almost every game provider out there
- Old design which should be completly redesigned to meet newer standards
- Earlier I got sometimes a mail with a deposit bonus, now I dont get anything anymore and have to always deposit 100% real cash
Hello Alexjanjic, Thank you for this excellent review of our Casino, we will of course take all of your feedback on board, and should you ever run into any issues, feel free to send us a PM and we will do our best to assist. Br, Team Videoslots.
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There are lots of games. And withdraw time is very good.
Before Videoslots casino was my favour casino, but now it is not so good anymore. They has made so many changes that it has become much worse and it is difficult to win anything. All the time I have only lost money. And the battles are much worse than before, there are much more players and winnings are so little ...may be only 5 or 10 spins and those all may be then dead spins and win nothing. And there are no bonus... other casinos give more bonus. And his clash of spins system is not good at all.
I think I'll play more in other casinos....this casino is not same than it was some months ago....I am sorry that I must write like this...