VegasHero Casino Complaints - Withdrawal & Other Problems

VegasHero Casino - Delayed £730 payment and account verification

Hi i hope you can help me get my winnings from Genesis Global / VEGAS HERO. I am owed a total of £730. My account is also blocked so cant log in to ...

VegasHero Casino - Delayed payment

Two weeks ago I requested a payout of 480f. After several days of waiting for processing, I asked Livechat for clarification. I have received a reply ...

VegasHero Casino - Delayed withdrawal and account restricted

I made a withdrawal over 2 weeks ago for £497 from my account. My account was previously verified with all documentation and my previous withdrawal ...

VegasHero Casino - Delaying payment for over 3 weeks

On 6th of May I opened an account with VegasHero casino.I won 1355 pounds playing slots.My withdrawal been pending for over 3 weeks... I submitted all ...

VegasHero Casino - Delayed payment and delayed verification

So submitted a withdrawal on the 5th may for £571.44 and then another withdrawal 6th may for £559.68. Was then asked to submit documents in a selfie ...

VegasHero Casino - Stalling on a £3,600 withdrawal

I was playing on VegasHero Casino 04.05.2020 and i won £3600. I uploaded all the documents they asked and then I was just waiting. After couple days ...

VegasHero Casino - Hugely delayed payment time

I requested a withdrawal from VegasHero a the end of March. They closed my account and send me ID verification requests, which I replied to supplying ...

VegasHero Casino - Delayed payment and verification

I was playing on VegasHero Casino 23.4.2020 and i won 1834,00€. I uploaded all the documents they asked and then I was just waiting. After couple ...

VegasHero Casino - Holding £600 since December 2019

On the 9th of December 2019 I won £600 from Vegas Hero. I made the withdrawalOn the 11th of December 2019 I received a request of a photo of my ID, ...

VegasHero Casino - Documents sent a month ago and still not verified

I won some Money back on the 23rd of March, and withdrew the money. Next day i get an email to verify the account and send documents, which i did that ...

VegasHero Casino - Stalling on a £7,300 cashout

Again problems with this casino. It has been three weeks since I made withdraw I am verified at this website and I still haven't been paid out my ...

VegasHero Casino - 3 weeks without processing withdrawal

I signed up to VegasHero Casino on 12th March 2020, straight away I emailed a colour photo of my passport and a council tax letter. on 20th March I ...

VegasHero Casino - Account Suspended And No Contact Since

Hello,On the 22/1/2020 I received the following email:"Hello!We would like to inform you that your account has been temporary limited as per a ...

VegasHero Casino - Account blocked post making a withdrawal submission and have not received any communication from casino since being blocked

Dear AskGamblers,I’ll be upfront and say this is my 2nd submission of this complaint (1st submission was 21st Nov), it was rejected previously based ...

VegasHero Casino - Delayed Payment

I have made a withdrawal from VegasHero on the Friday the 18th of Oct. 2019 for the amount of $2000.00 I was sent an email stating that e transfer ...

VegasHero Casino - Unreasonable requests for verification information

Hello, I have a account on VegasHero.com and maybe now for 2+ years. In the beginning i have made deposits from my bank ending on 6212. This bank is ...

VegasHero Casino - Payment delayed for 45 days

I requested a withdrawal of £1440 on the 16th August - it is now the 2nd of October. That is more than 45 days.... This is not acceptable. I have ...

VegasHero Casino - Account verification delayed for over 8 days

I recently went through the withdrawal process and subsequently was asked for verification documents verification requested on 23rd September23rd ...

VegasHero Casino - Stalling account verification and £5,000 payment

i won 5000 pounds on the slots, when i tried to withdraw i had to verify myself, fair enough.my problem is that i submitted my documents almost a week ...

VegasHero Casino - Verification & Payment Issues

I have been having major issues in getting my account verified following a withdrawal request of £12,000 on 21st April 2019. I have sent all ...

VegasHero Casino - Delaying my withdrawal and saying untrue things

I am a verified player at this casino. I requested a withdrawal of $710. I got in touch with the casino about this payment as I didn't receive it and ...

VegasHero Casino - Delayed verification and payment issues

I joined this casino on 20/02/2019, made a deposit and had a small win for £322, I made a withdrawal and promptly uploaded my documents, this was 10 ...

VegasHero Casino - Account still blocked after winning £2000+ and sent in all documents asked for

I won £2208 at Vegas Hero but my account has been blocked pending documents. These have been received and reviewed 2 weeks ago as told by life chat ...

VegasHero Casino - Delayed £5,000 Withdrawals

I have four withdrawals pending at VegasHero for 11 days totalling over £5,000. All documents have been uploaded and verified. They appear on my ...