Hi i hope you can help me get my winnings from Genesis Global / VEGAS HERO. I am owed a total of £730. My account is also blocked so cant log in to see anything or play. They have been stalling my withdrawal since 03/05/20. After chasing my withdraw via live chat many times through May I finally got a request for KYC which included selfies of me holding my bank card + ID together. This was on the 27/05/20, i then sent all required documents in on 29/05/20. I have since been chasing my withdrawal via EMAIL without ANY response. These are the dates which i emailed on:
I have come to the end of my tether with this casino trying to get my winnings. I have been on live chat many times also without any success keep being told that it is with the relevant department.
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I would like this all to be resolved ASAP - if there is any more requirements im happy to proceed and give anything you need over.
Hopefully you can help me here