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Twin Casino

Our Rating CasinoRank
6.2/10
CasinoRank
Player Rating 50 reviews
7.3/10
50 reviews
Complaint Response 16 complaints
2 days avg. 16 complaints

AskGamblers Quick Overview

Editor’s View

At Twin Casino, you can enjoy a really good game selection with many different gaming types. The casino is user-friendly, and we were able to find what we were looking for. Unfortunately, when it comes to support, this is limited until you register an account, but once registered, you’ll get 24/7 live chat. 

What we like
  • Good selection of payment methods
  • Fast withdrawals
  • 24/7 live chat - registered users only
What we don’t like
  • No live chat for unregistered users
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Twin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://twin.com
Established
2017
Licences
Kahnawake Gaming Commission, Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Portuguese, French, Greek, Turkish, Russian
Casino Type
Instant Play, Mobile, Live Casino, Sports, Crypto Casino

General Information about Twin Casino

Twin Casino is an online casino that’s been at AskGamblers for a while, establishing themselves on our site. You can check their casino rating, read more than 40 player reviews and check their complaint history. Of course, our casino reviews help you get the truth before the truth before you play so you can pick the best casino websites

The casino can be reached from a smartphone or tablet device where games have been optimised for on-the-go. Games can be enjoyed through a mobile browser anytime, anywhere, with no app required. However, if you prefer mobile casino sites with an app, you can download it on Android devices. 

StallCation

Complaints

Read the complaints other players have left for Twin Casino. Learn more about complaints.

Show all complaints
Twin Casino - Casino deliberately doesn't accept submitted documents

Hello!

I have trouble with Twin Casino. The casino deliberately doesn't accept submitted documents that meet the stated requirements.

After the verification request, the following documents were sent to the casino.

On March 25, I completed and submitted the "Source of Wealth - Questionnaire"

On March 28, I sent documents confirming funds received as winnings from another casino to make a deposit at Twin Casino:

screenshot of my casino account with my personal details,

screenshot of casino winnings,

the transaction history of my Skrill payment wallet, which shows the receipt of winnings from the casino.

On May 08, I sent the following documents to the casino:

Skrill statement for the last 3 months (02/07/2023 - 05/08/2023). The preamble of the statement contains my personal data: Customer ID, and email.

The Skrill payment system statement does not contain my personal data, such as first and last name, address, and phone number. In this regard, I provide you - A screenshot of my personal Skrill profile with my personal data: last name and first name, address, phone number, Customer ID, and email.

Screenshot of my casino account with my personal information: first and last name, phone number, email, date of my birth

Screenshot of my casino deposits for the last 90 days.

Screenshot of my withdrawals for the last 90 days.

The casino did not accept these documents, asking them to provide them in the best quality, but an extract from the Skrill payment wallet indicating the name and surname. to do this, I contacted Skrill directly with a request to send a statement in accordance with the requirements of Twin Casino.

On May 12, I sent the documents sent earlier in good quality to Twin Casino, as well as a Skrill statement indicating the name and surname.

But, the documents were not accepted again!!!

None of the casinos had such problems when passing verification! Moreover, having studied the information about the casino license, I hoped to receive high-quality services, but instead, for 2 months I send various documents for verification.

I can't solve the problem on my own, please help me.


Thank you in advance.

staus Unresolved
Twin Casino - Seven flawless proof of address refused
Hello.

I made my withdrawal three weeks ago and have been in constant contact with their verification team since then.

They keep rejecting my documents even though I have provided them with seven different proof of address.

They ask for some of the following documents:

Proof of Address
An official document such as:
• Utility bill. (including electric, natural gas, water, and waste)
• Bank statement
• Council tax bill
• Recent mortgage statement.
• Home Insurance certificate or policy.
• Letter from national or local governments.
• Landline, internet and/or TV broadband bill
• Credit reference agency
• Health and car insurance documents
or any official letter from the government issued to you, showing your name, address and date of issue (not older than 6 months).

I have provided statements from all the norwegian banks where I am a customer, I have sent several documents from norwegian authorities as well, including the military and norwegian police.

I feel totally hopeless since this process has taken forever and I keep refusing documents that are valid based on the list above. I have won ≈1300 EUR and it is obvious to me that they simply don't want to pay me my winnings and that they will refuse whatever document I send to them. I feel bitter and irritated, the treatment has been nothing else than highly unprofessional (sometimes they don't respond to my emails even in four days).

I really need help, I did not expect this from a MGA licensed company.
staus Unresolved
€1300
Twin Casino - Delayed withdrawals for almost 2 weeks

Hi

I have 15 pending withdrawals of 5k EUR each on Twin Casino.

These are winnings from different days: December 30-31, January 2-4, and now from a major win on January 8.

These withdrawals (almost 2 weeks old) are delayed due to a gameplay check by the provider, I was told in my contact with the casino.

Their Loyalty program customer service is always very helpful and assures me that my winnings are on the way and that these are pure routine checks. But for every day that passes I'm getting more and more worried that my winnings will not be paid out.

The "problem" is that I have kept playing during this time, since they assured me that any new possible winnings are not affected by this delay and should be processed regularly, and have (after first losing a large amount of the winnings) kept winning more and more. So I'm now up to 75k in winnings that have not yet been processed or paid out.

I'm actually very happy with my overall experience on Twin and have nothing negative to say about the casino except this delay that worries me. I have had previous withdrawals that have taken a maximum of 3 days on Twin.

I have read and reread the terms of the casino and I have not broken any rules or regulations also my account was verified twice, the last time on December 23 (only a week before the first withdrawal request in this "issue").

During my contact with the casino I have asked many times if they have everything from me to process these withdrawals after the GP check is done, and I have been assured many times that they have everything they need from me and are only waiting on the green light from the game provider. However, this morning I woke to find an email about needing to send proof of wealth, documents that I have already sent to them in December.

I uploaded these again immediately (about 10 hours ago) and haven't heard from them again, even though I tried emailing and live chatting with them to get an explanation after this request.

I'm hesitant to create this issue with you, but I'm very concerned now that my winnings will never reach me, and I am no longer getting a response from the casino, so I'm asking you for help.

I have screenshots of all the withdrawal requests and also from my game transactions with large/major wins and some screenshots from the actual game when I won. I also have all the written contact conversations (e-mails) with the casino saved and attached.

Thank you in advance!

staus Resolved
€75000
Twin Casino - Seven working days and still waiting for withdrawal processing

As suggested by your customer care I am filing this complaint, since it been 7 working days already.

I won over 900000 Indian rupees (about 10600 Euros) in Twin casino (win links attached). When I requested the withdrawal, Twin casino asked me to submit my payment verification, which got approved within a day. However, upon asking when they will process my withdrawal request, they told me they have submitted the request to the management (all chat with support is attached). First, Twin casino told me that withdrawal will get processed within hours, then Twin casino told me that withdrawal processing will be done in 3 days, after 3 days when I asked them about the withdrawal processing, Akiko (customer support) from Twin casino told me it will take maximum 7 days (transcript attached). Now it’s been more than 7 working days and a total of 9 days, Twin casino still hasn’t processed my withdrawal request. Moreover, they haven’t responded me through email since I have already sent 2 emails to them.

Now I am concerned about my withdrawal and decided to put forward an official complaint.

Things to note:

1. no bonus is used, the money I deposited was all raw money.

2. All my verification is done

3. I am their VIP customer

4. I have attached most of the required files (transcript of chat with customer support, withdrawal page screenshot, Link from the provider of my winning “https://replay.nolimitcity.com/show/gibibomediho?device=desktop&language=en”)

I request you to please solve this issue since now I am concerned that I won’t be getting my withdrawal.

staus Resolved
₹900000

Complaint Statistics

Resolved 8
Avg. Amount $ 8,591
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
7.4/10 50 reviews

Top reviews from our players

Really good casino, easy deposit methods, great online help and easy withdrawal system. I like the range of games and the surprise free spins in my email.

Need more bonus freebies for loyal players and faster way to level up to receive rewards. Faster email response for withdrawal would be useful and appreciated.

Hi LUXIMAMA, Thank you for your review, I am happy to hear that you like our vast range of games and deposit/withdrawal options as well! We do strive to always offer the best of games to our customers. I think we all could use some more bonuses! That being said, just yesterday we actually had a double loyalty contribution promotion and we regularly have Twin Races, promotions, and other cool incentives as well, so be sure to check out our promotions daily to benefit for the best offers at hand. Thank you for all the feedback! I hope you keep enjoying Twin Kind regards, Twin

user avatar

Very helpful customer service who will answer your questions on a timely basis. Deposits are quickly debited in your account, although that is the case for almost all of the online casinos. you got the point.

This is not a casino that anyone should play. I have won 3 times in the amounts of $5,000 ($5,000*3=$15,000) and one time $2,000which adds up to $17,000. They investigated and finally released the money they stole from me and only gave me $10,000. But I am not complaining here so my review shouldn't be considered as a complaint. The real problem is the fact that I lost $100,000 to this casino and I didn't get a single penny of any loyalty. I am just releasing after signing up to several other online casinos, they actually have royalty programs where you will get some money back like BitStarz where I get 15% of my losses every Friday. This Casino has no compassion whatsoever. I asked the Loyalty manager, Alex a little help and all he did was close my account and said goodbye, we are not helping. The only help you will get from us is to close your account.

All I am saying is if you want to play big money, this is not your casino, look for casinos that will probably refund you some of your money and there are plenty of them like that.

Hi HUSSEINA96, Thank you for your review. We are happy to hear you found our customer support helpful and responsive. To the other parts of your review. We would like to simply state that if any customer on our Casino show/inform us of any responsible gaming complications we are to take action, so I am very happy to see that this was indeed handled as per our procedures. You did not have any stolen winnings. As you appropriately explain they were given back to you. When playing on a Live Casino environment, sometimes there are times where the connection glitches. This was what happened in your case – Please also note that even though no bets were accepted – therefore no losses occurred on those exact bets, we still gave you the potential winnings, which was done in good-faith, seeing you played with quite high amounts on our site. We do appreciate the fact that you have taken the time to write a review for us and wishing you all the best. Kind regards, Twin

user avatar

These guys really do set themselves apart from the rest of the online joints. Their customer care is impeccable. They processed my withdrawals within a matter of couple hours, at most, and those winnings were in my bank account that very same day due to interac etransfer withdrawal method. They go above and beyond to make sure your concerns are addressed in the best way possible, and if its not possible to address your concern or request with their current operation they will make it possible. They are truly setting themselves apart from everyone else. They verified me on the first day within the same day that I joined. All in all, I think that in today's cyber gaming industry the only thing that will set casinos apart from each other is the level and type of service they provide to their clients, and these guys are true professionals. There's no issue with withdrawals or the amount they may be in. There's no fuss about anything else. I was able to withdraw a fairly large sum without any fuss on their part. Good work Tammy and Alex.

Probably only that their catalogue is limited in respect of megaways games. But I spoke to my VIP account manager and he said there was some talks to start rolling those out as well.

Dear PREMEGST, Thank you so much for your impeccable review on our casino and our customer support service! We couldn't be more thrilled to read your ridiculously positive repeated experiences. Thank you for sharing! We only hope to keep bringing you such stellar support. With regards to our games portfolio. We are always trying to improve our catalogue of games and we already have a good size of MegaWays games live, with more to come. We hope you're still going strong with all the luck in the world by your side. Wishing you a lovely day further! Best wishes, The Twin Affiliate Team

user avatar

Twin casino I've known for a while but for some reason I never signed up with them. Lately I've seen some great feedback for them from other players, and that of course made me more interested in trying them out myself. However, I think it was a great timing that I hadn't signed up there before, as when I noticed them being a partnered casino for AG coin, I finally pursued them.

The AG coin was 5eur free chip with 1x wagering requirements. Of course, it's not a massive bankroll, but it's definitely enough to see if the casino is a good fit and if any difficulties appear already. I verified my phone number and signed up using AG coin. After I had signed up to the casino, the coin was already in my balance and I didn't have to talk to support, which was great.
The casino is powered by several well-known game providers, including Netent and Microgaming so that was a good start. I used my 5eur chip on Twin Spin slot but it lasted less than 5min.

However, after that I decided to make a deposit and claim the welcome bonus. I had gone through the bonus terms and I was very pleased to see that the list of bonus excluded games wasn't long and none of the games I'd usually play, were excluded. So then I made a 30eur deposit and claimed my 100% bonus. The offer is great as it gives a 100% match onus as well as 50 free spins, if you deposit 50eur or more. This time I didn't want to deposit 50eur simply because then my wagering would be 2000eur.

But having 60eur balance I had to wager only 1200eur which was a decent requirement. I like that the bonus needs to be wagered only 40x times. I played Twin Spin with minimum bets, had a few 100x bet wins and boosted my balance over 100eur. Then I went to play Reactoonz with 40 cent bets, but the game was completely dead. Then at the end I went to play Book of Dead, with a few 1eur bets, which are untypical for me, but I was hoping for a quick boost. That didn't happen and I soon lost my remaining balance.

Overall I think that Twin is a great casino- the mobile casino is effortless and looks great. The games weren't lagging and no technical errors occurred. Aside from that, the casino has interesting leveling up rewards as well as weekend races, so I'll be playing there more to see if I can benefit from these features. I'd recommend them.

Hi Blondie, Thank you so much for your review! Wow, really amazing review! Thank you! We are glad that after sometime you decided to give our casino a try. We hope you're still playing with us on our casino and still enjoying the ease and enjoyment of the games we have available and our bonuses which are thought of with the player in mind. Please feel free to drop us some more reviews on here. We'd love to hear more of your thoughts. In the meantime, we wish you all the luck in the world! Have a wonderful day! Best wishes, Twin Casino Team

user avatar

Casino looks sleek, games are smooth even on mobile.
I won 100$ from free spins after wagering the required limit.
Chat was always responsive, and kind.

As a Canadian player I wasn’t allowed to do a bank withdrawal. After winning my 100$ from wagering, I asked them how I would be able to withdraw my winnings. Staff told me I could deposit paysafe card and withdraw via ecopayz.
I did those steps and I wasn’t allowed to withdraw.
Support said they would submit a ticket regarding this issue for me, and someone would get back to me in 7hrs. How convenient.

I love playing live casino, however with this casino’s Evolution gamings “Blackjack”; doesn’t allow you to bet “perfect pairs” as a side bet, you only get to bet “21+3”. Other than these issues the casino was fun.
I couldn’t seem to find classic table games on here either. Unless it was just the layout. I searched up “blackjack” and only the live casino popped up.

Hi JVSMINEJVDE! Thank you for the review our site, we are happy to hear you have enjoyed our sleek design and our awesome support staff! I have had a look at your chat transcripts and account history to see what went wrong in your withdrawal request with us and see that you have been unfortunately misinformed by our support staff, which we, of course, do apologize for. We always encourage and appreciate the chance here to make Twin an even better casino for everyone, based on the valued feedback we receive here. We will reach out to you through our support with a positive resolution to this as soon as possible and hope that you will continue to enjoy our casino. Kind regards, Kasper, Casino Manager Twin

user avatar
Inactive user
3/10

Really appealing design. A whole lot of variety on slots. All the great games and provider are listed on the sites !
Easy to navigate. IMO the best overall design of all sites!
It have what it take to be a great site!

If you have no idea how good or bad slots can give or take, you may believe that slots only take big and give cheaps!
If you don't care less about winning and losing but having a great gambling experience you will likely like it :)

For the sake of responding to the content left by the user, here is our response. We are very happy that the experience overall was a positive one. Regarding the slots payouts, we operate under MGA and are audited regularly. Each game provider is approved by the MGA or other jurisdiction licence. All fair and square.

user avatar

While already a big fan of most things GiG/MT Secure Trade and quite open to testing out all who take a kick at the can under the white label or brand umbrella, Twin I think has that little something extra that may be lacking in some of the other sites.

It's not the game selection, which is more than adequate and on par with all of my other fav sites.

It's not the bonuses, which are fairly standard and in line with what one typically expects to see from a MTST site.

It's not the recently added casino races.. (though if you've read my previous MT reviews.. you know this is indeed a personal preferred perk offered by my top choices for my deposit dollars)

It's not even the loyalty program, generous freebies or the site design (which for the record is clean, crisp, easy to navigate and very well executed)

No.. Despite all of the above ranging anywhere from more than adequate to quite impressive, what really sets Twin apart for me is the management. I've played quite some time and with continued loyalty at some of the top GiG brands and I couldn't begin to tell you who is in charge at any of them, what their personality is like or for that matter if they even exist. This certainly isn't the case at Twin. The casino manager Kasper is very active in player communities, listening to complaints, suggestions, general whining and ranting and the occasional kudos as well. More than just being an active sounding board though it;s easy to see that he is committed to making Twin a site that players call home and want to return to over and over again as new suggestions are implemented, terms and conditions are tweaked and bonuses/promos are adjusted to meet the players desires.

in very short order after becoming a depositor the VIP manager Alex, an instantly likeable and quite affable fella, fired me off an email to introduce himself.. This despite the fact I had lifetime deposits of less than $100 and after a couple lucky sessions withdrawals totaling almost 4 times that.. and to top it off, he added some extra spins to my account to welcome me.. Unheard of behavior in my experience. Many of my frequent haunts are happy to toss me some freebies when I'm losing.. but that generosity well typically runs dry as soon as I begin to approach even, yet alone come out ahead..

Cashouts were executed in the standard 4hrs or so we've come to expect from GiG/MTST and on whole I'm quite looking forward to slowly shifting some of my regular deposit habits in Twin's direction. It's nice to feel appreciated as a person and a player and not feel like just another wallet in the crowd labeled depositor #45387698B

Kudos Twin. Keep up the good work.

As always.. waiting more than 10 minutes for withdrawals is no bueno for the seeker of instant gratification in me, but as I've said on other MTST reviews.. if that's my only complaint.. I really don't have any complaints.

Hi TheAverageGuy! Thank you for your positive and very thorough feedback of our site! Always exciting to receive such positive and elaborate reviews. I am really happy to hear you're feeling appreciated both as a person and a customer, that's all we ever wanted! Twin is however owned and run independently and is not connected to GIG, other than us using their platform. :-) I will pass your positive remarks to the rest of the Twin Team! Thank you once again for your awesome review! Have a good one, Kasper Casino Manager Twin

user avatar

Good new games, I would reccomend Raging Rex for the best mobile slots and they are paying right now as well. Also gunslinger for nice play and easy wins.

Hi FRAYEDKNOT, Thank you for your review of our site! Appreciate that. I agree! Play'n GO has really done a great job on Raging Rex! I trust you will keep enjoying Twin in the future! Should you need any help in the future, please contact our Support, they will be happy to sort out any matter in an instant! Kasper, Casino Manager Twin

user avatar
Inactive user
5/10

Good Looking Casino from the feedback looks like they payout .....good selection of games seems to run smooth time will tell if it stands but so far so good I'm not amazed but the staff seem friendly I'll stop there.

The over the top verification process where you have to submit an i.d next to your face for god knows what reason a simple passport or a drivers license is all that is required if they know their stuff they will now that numbers can be screened : and as for the suspicion of using multiple I.P addresses sounds like someones been drinking nobody tries those tactics these days especially me I've seen more casino's than most have had breathed in fresh air.

Hi RAZORX, Thank you for taking your time, giving us some feedback! First of all, we are happy to hear the positive feedback you've had with us - a good game portfolio together with a fast and secure withdrawal process with a good Customer Support on top, are all aspects we take very serious. Another aspect we take seriously, is our verification process. Without going into too much detail, we do have reasons to why we would potentially ask a customer to forward such documentation that you mention. Should you have any questions or concerns regarding this, I am sure our Customer Support will be happy to help you out. Thanks again for your review! We hope you will enjoy Twin in the future. With Regards, Kasper, Casino Manager Twin.com

user avatar

Much better than the others I am reviewing today which are both good casinos. Twin is a star and my first choice every evening. Highly reccomended! Try them.

Hi Rhard1, Thanks for these 8 stars and great feedback - that´s what we work for! We are constantly working on making your player´s experience as seamless and fun as possible. That´s why Twinners feedback is so important to us. Don´t ever hesitate to contact our Support and let us know how we can keep improving and remain your first choice every evening :) Stay awesome, The Twin Team.

user avatar

Twin Casino News

Read all news about Twin Casino, check for updates and stay tuned for exclusive bonuses.

Spin Stakelogic Slots at Twin Casino!
Industry Spin Stakelogic Slots at Twin Casino!

If you're a fan of Stakelogic, you can now spin all of the provider's classic and modern video slots at Twin Casino! Following a content deal, the online casino operator became the latest to offer Stakelogic's titles.Stakelogic Slots Are Now Available at Twin Casino!According to the agreement, Twin Casino will make Stakelogic's in-demand games available in all MGA jurisdictions, looking to stand out by offering top-notch online casino content from tier-one software providers such as Stakelogic.The integration is already complete, allowing Twin Casino players to spin the reels of smash-hit titles like El Cowboy Megaways, Hola Frutas, Wild Moon Saloon and the recently released Cash Express.Super Stake on TopAdditionally, Twin Casino players can experience Super Stake for the first time. The innovative feature allows players to double their bets, increasing the chance to trigger bonuses.Commenting on the deal, Neil Tanti, Sales Manager at Stakelogic, described the deal as "great", adding that Twin's customers can now enjoy "the edge-of-the-seat experience.""Content is still a powerful differentiator for brands in highly competitive markets, and this integration allows Twin Casino to add more variety and quality to its game lobby, taking the player experience to the next level," Tanti noted.A Must-Have StudioStakelogica has cemented a reputation for its classic slots, capturing the nostalgia of traditional 3×3 reel fruit machines while increasing the tension with bonus features like Hold & Spin, Multipliers, Wilds and Free Games.Therefore, Dmitry P., Head of Casino at Twin Casino, described Stakelogic as "a must-have studio for any online casino operator.""We can't wait to see players fire up the reels in blockbuster games like Hola Frutas and Cash Express and to activate Super Stake for some truly mega wins," P. underlined.

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