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At Twin Casino, you can enjoy a really good game selection with many different gaming types. The casino is user-friendly, and we were able to find what we were looking for. Unfortunately, when it comes to support, this is limited until you register an account, but once registered, you’ll get 24/7 live chat.
- Good selection of payment methods
- Fast withdrawals
- 24/7 live chat - registered users only
- No live chat for unregistered users
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Twin Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Twin Casino
Twin Casino is an online casino that’s been at AskGamblers for a while, establishing themselves on our site. You can check their casino rating, read more than 40 player reviews and check their complaint history. Of course, our casino reviews help you get the truth before the truth before you play so you can pick the best casino websites.
The casino can be reached from a smartphone or tablet device where games have been optimised for on-the-go. Games can be enjoyed through a mobile browser anytime, anywhere, with no app required. However, if you prefer mobile casino sites with an app, you can download it on Android devices.
- E-Wallets 0-24 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Twin Casino
The casino supports a wide range of payment methods, so you have plenty of options when you need to deposit and withdraw. The currencies supported include EUR, CAD, NZD, RUB and KZT. The minimum deposit amount is 1 unit of currency or subject to limits imposed by the payment service provider, whichever is greater. The minimum withdrawal is 10 EUR, 5 CAD, 10 NZD and 6000 KZT.
When you request a withdrawal, the casino will carry out verification checks and will send instructions for you to follow. The casino aims to process withdrawals as quickly as possible, and in some cases, this could be within 12 hours.
Games at Twin Casino
Twin Casino is home to some of the biggest names in the industry, so you have access to the latest online slots, Megaways and Bonus Buy titles. Games can be listed by provider, so you can find your favourite games quicker, or you can use the search engine.
If you prefer table casino games, you can bet with various limits with a selection of popular and more classic games. These include games like French Roulette, Blackjack and Baccarat.
Video pokers can also be enjoyed if you like betting with cards these games include Deuces & Joker, Bonus Deuces Wild Poker and Double Bonus Poker, as well as a selection of scratchcards.
If you enjoy the thrill of a live dealer, there are plenty to choose from. Hosted by male and female dealers and open around the clock, you can enjoy games like Live Roulette, Live Baccarat and Live Blackjack.
Twin Casino’s Commitment to Responsible Gambling
The casino supports responsible gambling, and when you register an account, you can set deposit limits, wagering limits, or self-exclude. You can manage these from your account profile, and changes can only take place after 24 hours have passed.
If you want to self-exclude, this can be managed through the 'Manage Deposit Limits' page. However, if you need a more permanent break, you must submit a Comprehensive Self-Exclusion Request form, which can be found in the casinos Responsible Gambling tab at the foot of the casino. Once it is effective, your voluntary self-exclusion is permanent and irrevocable.
Customer Support at Twin Casino
The casino has a live chat facility for members who seek assistance 24 hours a day, 7 days a week. You can locate the feature from the Help section of their website. However, live chat is currently only available to registered users only.
If you have any questions that we’ve not already answered here, you can email the casino or visit us in the AskGamblers forum, and we can try and help you there.
Support can also be reached via an online contact form. The response will be sent to your email address as soon as an agent is available.
Complaints
Read the complaints other players have left for Twin Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi LUXIMAMA, Thank you for your review, I am happy to hear that you like our vast range of games and deposit/withdrawal options as well! We do strive to always offer the best of games to our customers. I think we all could use some more bonuses! That being said, just yesterday we actually had a double loyalty contribution promotion and we regularly have Twin Races, promotions, and other cool incentives as well, so be sure to check out our promotions daily to benefit for the best offers at hand. Thank you for all the feedback! I hope you keep enjoying Twin Kind regards, Twin
Very helpful customer service who will answer your questions on a timely basis. Deposits are quickly debited in your account, although that is the case for almost all of the online casinos. you got the point.
This is not a casino that anyone should play. I have won 3 times in the amounts of $5,000 ($5,000*3=$15,000) and one time $2,000which adds up to $17,000. They investigated and finally released the money they stole from me and only gave me $10,000. But I am not complaining here so my review shouldn't be considered as a complaint. The real problem is the fact that I lost $100,000 to this casino and I didn't get a single penny of any loyalty. I am just releasing after signing up to several other online casinos, they actually have royalty programs where you will get some money back like BitStarz where I get 15% of my losses every Friday. This Casino has no compassion whatsoever. I asked the Loyalty manager, Alex a little help and all he did was close my account and said goodbye, we are not helping. The only help you will get from us is to close your account.
All I am saying is if you want to play big money, this is not your casino, look for casinos that will probably refund you some of your money and there are plenty of them like that.
Hi HUSSEINA96, Thank you for your review. We are happy to hear you found our customer support helpful and responsive. To the other parts of your review. We would like to simply state that if any customer on our Casino show/inform us of any responsible gaming complications we are to take action, so I am very happy to see that this was indeed handled as per our procedures. You did not have any stolen winnings. As you appropriately explain they were given back to you. When playing on a Live Casino environment, sometimes there are times where the connection glitches. This was what happened in your case – Please also note that even though no bets were accepted – therefore no losses occurred on those exact bets, we still gave you the potential winnings, which was done in good-faith, seeing you played with quite high amounts on our site. We do appreciate the fact that you have taken the time to write a review for us and wishing you all the best. Kind regards, Twin
These guys really do set themselves apart from the rest of the online joints. Their customer care is impeccable. They processed my withdrawals within a matter of couple hours, at most, and those winnings were in my bank account that very same day due to interac etransfer withdrawal method. They go above and beyond to make sure your concerns are addressed in the best way possible, and if its not possible to address your concern or request with their current operation they will make it possible. They are truly setting themselves apart from everyone else. They verified me on the first day within the same day that I joined. All in all, I think that in today's cyber gaming industry the only thing that will set casinos apart from each other is the level and type of service they provide to their clients, and these guys are true professionals. There's no issue with withdrawals or the amount they may be in. There's no fuss about anything else. I was able to withdraw a fairly large sum without any fuss on their part. Good work Tammy and Alex.
Probably only that their catalogue is limited in respect of megaways games. But I spoke to my VIP account manager and he said there was some talks to start rolling those out as well.
Dear PREMEGST, Thank you so much for your impeccable review on our casino and our customer support service! We couldn't be more thrilled to read your ridiculously positive repeated experiences. Thank you for sharing! We only hope to keep bringing you such stellar support. With regards to our games portfolio. We are always trying to improve our catalogue of games and we already have a good size of MegaWays games live, with more to come. We hope you're still going strong with all the luck in the world by your side. Wishing you a lovely day further! Best wishes, The Twin Affiliate Team
Twin casino I've known for a while but for some reason I never signed up with them. Lately I've seen some great feedback for them from other players, and that of course made me more interested in trying them out myself. However, I think it was a great timing that I hadn't signed up there before, as when I noticed them being a partnered casino for AG coin, I finally pursued them.
The AG coin was 5eur free chip with 1x wagering requirements. Of course, it's not a massive bankroll, but it's definitely enough to see if the casino is a good fit and if any difficulties appear already. I verified my phone number and signed up using AG coin. After I had signed up to the casino, the coin was already in my balance and I didn't have to talk to support, which was great.
The casino is powered by several well-known game providers, including Netent and Microgaming so that was a good start. I used my 5eur chip on Twin Spin slot but it lasted less than 5min.
However, after that I decided to make a deposit and claim the welcome bonus. I had gone through the bonus terms and I was very pleased to see that the list of bonus excluded games wasn't long and none of the games I'd usually play, were excluded. So then I made a 30eur deposit and claimed my 100% bonus. The offer is great as it gives a 100% match onus as well as 50 free spins, if you deposit 50eur or more. This time I didn't want to deposit 50eur simply because then my wagering would be 2000eur.
But having 60eur balance I had to wager only 1200eur which was a decent requirement. I like that the bonus needs to be wagered only 40x times. I played Twin Spin with minimum bets, had a few 100x bet wins and boosted my balance over 100eur. Then I went to play Reactoonz with 40 cent bets, but the game was completely dead. Then at the end I went to play Book of Dead, with a few 1eur bets, which are untypical for me, but I was hoping for a quick boost. That didn't happen and I soon lost my remaining balance.
Overall I think that Twin is a great casino- the mobile casino is effortless and looks great. The games weren't lagging and no technical errors occurred. Aside from that, the casino has interesting leveling up rewards as well as weekend races, so I'll be playing there more to see if I can benefit from these features. I'd recommend them.
Hi Blondie, Thank you so much for your review! Wow, really amazing review! Thank you! We are glad that after sometime you decided to give our casino a try. We hope you're still playing with us on our casino and still enjoying the ease and enjoyment of the games we have available and our bonuses which are thought of with the player in mind. Please feel free to drop us some more reviews on here. We'd love to hear more of your thoughts. In the meantime, we wish you all the luck in the world! Have a wonderful day! Best wishes, Twin Casino Team
Casino looks sleek, games are smooth even on mobile.
I won 100$ from free spins after wagering the required limit.
Chat was always responsive, and kind.
As a Canadian player I wasn’t allowed to do a bank withdrawal. After winning my 100$ from wagering, I asked them how I would be able to withdraw my winnings. Staff told me I could deposit paysafe card and withdraw via ecopayz.
I did those steps and I wasn’t allowed to withdraw.
Support said they would submit a ticket regarding this issue for me, and someone would get back to me in 7hrs. How convenient.
I love playing live casino, however with this casino’s Evolution gamings “Blackjack”; doesn’t allow you to bet “perfect pairs” as a side bet, you only get to bet “21+3”. Other than these issues the casino was fun.
I couldn’t seem to find classic table games on here either. Unless it was just the layout. I searched up “blackjack” and only the live casino popped up.
Hi JVSMINEJVDE! Thank you for the review our site, we are happy to hear you have enjoyed our sleek design and our awesome support staff! I have had a look at your chat transcripts and account history to see what went wrong in your withdrawal request with us and see that you have been unfortunately misinformed by our support staff, which we, of course, do apologize for. We always encourage and appreciate the chance here to make Twin an even better casino for everyone, based on the valued feedback we receive here. We will reach out to you through our support with a positive resolution to this as soon as possible and hope that you will continue to enjoy our casino. Kind regards, Kasper, Casino Manager Twin
Really appealing design. A whole lot of variety on slots. All the great games and provider are listed on the sites !
Easy to navigate. IMO the best overall design of all sites!
It have what it take to be a great site!
If you have no idea how good or bad slots can give or take, you may believe that slots only take big and give cheaps!
If you don't care less about winning and losing but having a great gambling experience you will likely like it :)
For the sake of responding to the content left by the user, here is our response. We are very happy that the experience overall was a positive one. Regarding the slots payouts, we operate under MGA and are audited regularly. Each game provider is approved by the MGA or other jurisdiction licence. All fair and square.
While already a big fan of most things GiG/MT Secure Trade and quite open to testing out all who take a kick at the can under the white label or brand umbrella, Twin I think has that little something extra that may be lacking in some of the other sites.
It's not the game selection, which is more than adequate and on par with all of my other fav sites.
It's not the bonuses, which are fairly standard and in line with what one typically expects to see from a MTST site.
It's not the recently added casino races.. (though if you've read my previous MT reviews.. you know this is indeed a personal preferred perk offered by my top choices for my deposit dollars)
It's not even the loyalty program, generous freebies or the site design (which for the record is clean, crisp, easy to navigate and very well executed)
No.. Despite all of the above ranging anywhere from more than adequate to quite impressive, what really sets Twin apart for me is the management. I've played quite some time and with continued loyalty at some of the top GiG brands and I couldn't begin to tell you who is in charge at any of them, what their personality is like or for that matter if they even exist. This certainly isn't the case at Twin. The casino manager Kasper is very active in player communities, listening to complaints, suggestions, general whining and ranting and the occasional kudos as well. More than just being an active sounding board though it;s easy to see that he is committed to making Twin a site that players call home and want to return to over and over again as new suggestions are implemented, terms and conditions are tweaked and bonuses/promos are adjusted to meet the players desires.
in very short order after becoming a depositor the VIP manager Alex, an instantly likeable and quite affable fella, fired me off an email to introduce himself.. This despite the fact I had lifetime deposits of less than $100 and after a couple lucky sessions withdrawals totaling almost 4 times that.. and to top it off, he added some extra spins to my account to welcome me.. Unheard of behavior in my experience. Many of my frequent haunts are happy to toss me some freebies when I'm losing.. but that generosity well typically runs dry as soon as I begin to approach even, yet alone come out ahead..
Cashouts were executed in the standard 4hrs or so we've come to expect from GiG/MTST and on whole I'm quite looking forward to slowly shifting some of my regular deposit habits in Twin's direction. It's nice to feel appreciated as a person and a player and not feel like just another wallet in the crowd labeled depositor #45387698B
Kudos Twin. Keep up the good work.
As always.. waiting more than 10 minutes for withdrawals is no bueno for the seeker of instant gratification in me, but as I've said on other MTST reviews.. if that's my only complaint.. I really don't have any complaints.
Hi TheAverageGuy! Thank you for your positive and very thorough feedback of our site! Always exciting to receive such positive and elaborate reviews. I am really happy to hear you're feeling appreciated both as a person and a customer, that's all we ever wanted! Twin is however owned and run independently and is not connected to GIG, other than us using their platform. :-) I will pass your positive remarks to the rest of the Twin Team! Thank you once again for your awesome review! Have a good one, Kasper Casino Manager Twin
Good new games, I would reccomend Raging Rex for the best mobile slots and they are paying right now as well. Also gunslinger for nice play and easy wins.
Hi FRAYEDKNOT, Thank you for your review of our site! Appreciate that. I agree! Play'n GO has really done a great job on Raging Rex! I trust you will keep enjoying Twin in the future! Should you need any help in the future, please contact our Support, they will be happy to sort out any matter in an instant! Kasper, Casino Manager Twin
Good Looking Casino from the feedback looks like they payout .....good selection of games seems to run smooth time will tell if it stands but so far so good I'm not amazed but the staff seem friendly I'll stop there.
The over the top verification process where you have to submit an i.d next to your face for god knows what reason a simple passport or a drivers license is all that is required if they know their stuff they will now that numbers can be screened : and as for the suspicion of using multiple I.P addresses sounds like someones been drinking nobody tries those tactics these days especially me I've seen more casino's than most have had breathed in fresh air.
Hi RAZORX, Thank you for taking your time, giving us some feedback! First of all, we are happy to hear the positive feedback you've had with us - a good game portfolio together with a fast and secure withdrawal process with a good Customer Support on top, are all aspects we take very serious. Another aspect we take seriously, is our verification process. Without going into too much detail, we do have reasons to why we would potentially ask a customer to forward such documentation that you mention. Should you have any questions or concerns regarding this, I am sure our Customer Support will be happy to help you out. Thanks again for your review! We hope you will enjoy Twin in the future. With Regards, Kasper, Casino Manager Twin.com
Much better than the others I am reviewing today which are both good casinos. Twin is a star and my first choice every evening. Highly reccomended! Try them.
Hi Rhard1, Thanks for these 8 stars and great feedback - that´s what we work for! We are constantly working on making your player´s experience as seamless and fun as possible. That´s why Twinners feedback is so important to us. Don´t ever hesitate to contact our Support and let us know how we can keep improving and remain your first choice every evening :) Stay awesome, The Twin Team.
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Really good casino, easy deposit methods, great online help and easy withdrawal system. I like the range of games and the surprise free spins in my email.
Need more bonus freebies for loyal players and faster way to level up to receive rewards. Faster email response for withdrawal would be useful and appreciated.