Page 3 – Player Reviews for Twin Casino
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Hi Krostein, Thank you for your review. We are glad you enjoyed our sleek design, friendly and professional support, large selection of games (and more to come very soon!), and great loyalty programme. We are genuinely sorry to hear your disappointment when it came to verifying your account. Just remember: this verification is required by law; for proof of residence, we required a copy of a recent (not older than 3 months) utility bill or bank statement showing your name, address and date of issue. More importantly, we´ll only need to verify your account once, afterwards your withdrawals will be much faster - that in mind, we hope you give us another shot! Stay awesome, The Twin Team.
Good selection of games and nice design very smooth, but useless when you can’t withdraw your winnings
I deposited with paysafe card and i want to withdraw, they ask me to create a ecopayz account then deposit with ecopayz before being able to withdraw. Bull...it, that means you have to apply for a credit card, then create ecopayz and deposit to ecopayz and then use it to deposit to twin casino woow. Every single casino has the bank withdraw option.
Will never play here again
Hi Khanjan, Thank you for your review :) We are very proud of our large selection of games and sleek design - glad you enjoyed it! We are sorry to read your disappointment regarding payment methods. We do display all available deposit and withdrawal methods according to your country to avoid such confusions. You can find this information under Wallet (blue button in the top right corner) at anytime, including before your first deposit of course! At this moment, we don´t offer withdrawals via bank transfers to our valued Canadian Twinners. But the e-wallet Ecopayz is a great alternative, free, easy and secure, for all your online payments, and much faster than a bank transfer ;) We hope you give it another shot! Stay Awesome, The Twin Team
Relatively new casino with great looking site part of Oring LTD casinos which I didn't know they are sister casino or owned by the same firm as Oddsring casino which is another great casino I have been playing. They have several casino software asMicrogaming, NetEnt, Evolution Gaming, Play'n GO, Quickspin, Yggdrasil Gaming, Quickfire, Genii, Pragmatic Play which from my taste is quiet enough.
The thing I didn't like about this guys is the fact they don't have any loyalty, no points, no wheel, no free spins nothing, the second thing is their welcome bonus. Ok their welcome bonus an average one of 100% with wagering of X40 of the bonus, maybe decent one, since the wagering is only on bonuses but the fact they offer as well free spins as part of their welcome deposit bonus, but the amount you need to deposit is a bit hilarious.
They offer 50 free spins on the first deposit and 50 free spins on second deposit and the minimum deposit so you could get those free spins is 50 euros?? wow a bit high deposit isn't it? and when you'll see on what game they are giving those free spins, not to mention they are from Quickspin provider and the name of the game Dwarfs Gone wild. I mean how much will a player get from Quickspin game, it surely wont be 50 euros, it will be some few euros, so my opinion you need to change your welcome offer actually the free spins, which lets be honest they are not free at all.
To trigger the welcome offer e-wallets are restricted, so another deposit must be made with visa or Master card. Only Norwegian players are allowed or eligible while depositing with e-wallet to get their welcome bonus, a bit odd if you ask me, only one country eligible for bonuses with e-wallet paying option.
Well made two deposits here and obviously my Lady luck isn't here. Played Piggy Riches, actually at the beginning wasn't so bad, but after a while of playing I ended up with zero in my account. So far only two times I received free spins without a deposit and the fact their nodeposit free spins are capped to 100 euros maximum withdraw, not much I have missed out.
Hi Katemak, Thanks for your review and for the 6 stars! We are glad you enjoyed our large offer of games and providers :) We are sorry to hear that you did not enjoy our Welcome Bonus that much and that you fell out of luck... But just a tiny-wee correction if we may: Though it is true that our minimum deposit is €50 to trigger the Welcome Offer, we also send almost daily offers, many Free Spins offers, some of which come without minimum deposit to cater all players. Also only Skrills deposits are restricted from the Welcome Offer - not all e-wallets, and we offer many more payment alternatives, all of which allow you to get our bonus. Last but not least, and we hope you´ll like that: we still don´t have a wheel, But we do have a pretty great Loyalty Programme now, rewarding your inner Twinner with Free Spins and Cash Prizes. Check it out here: https://twin.com/loyalty May Piggy Riches spin in your favor next time! Stay Awesome, The Twin Team
I normally ignore reviews that talk about customer service because who cares. I am adding a couple of reviews on this site today and need to big up Twin casino for there very professional service. I was not awarded a bonus on a glitchy slot and they were able to track it and payed me on it in a few hours last month. Love it. Excellent site as well.
Hi Rosief, Thanks for your review - we sure love these stars :) Our Support team is indeed Twincredible! We are glad to hear that they could fix this for you and that you are enjoying your time with us. For more rewards, keep twinning and level up with our new Loyalty Programme (https://twin.com/loyalty)! Stay Awesome, The Twin Team
Professional website
6h(evening time) took to verify my account and process 300 euros withdraw
Absolutely flawless design as well as responsive, quick and easy to navigate
Customer support is brilliant
Most likely only casino I'll ever play on again.
Hi Zippizod, Wow, thanks a lot for your 10-star review :) We are thrilled to know that you´re enjoying our Casino. We are constantly working on making your experience as Twintastic as possible, offering fast payouts, awesome support and intuitive gameplay. And if we really are the only online Casino you´ll ever play, note that your loyalty comes with great rewards, as we recently launched our Loyalty Programme - if you haven´t seen it yet, check it out over here: https://twin.com/loyalty Stay Awesome, The Twin Team
*Very good website work well on mobile
*Patrick customer service is the man!
Are you in any doubt he will answer you quickly and in fluent English!
Support helped with KYC (Know Your Customer) as well
* all in all, 10/10
FRUIT WARP! :(
There is no free spins or loyalty program
And computer blackjack with high limits. Other then that, thumbs up!
Hi Billy1992, Wow so many stars - thanks a lot, Twinner! We´ll make sure to transmit the message to Patrick ;) You´ll be happy to know that we now, not only offer almost daily Free Spins promotions, but we also launched our Loyalty Programme (https://twin.com/loyalty) rewarding our fabulous players with even more Free Spins and Prizes in cold hard Cash, as they move up to the 200 levels! Check it out! Stay Awesome, The Twin Team
Great selection of games, so far a standard casino with standard bonuses, pretty cool looking
Suprise! I was meeting the rollover when magically netent games stop allowing quick spin.
So you can play here but watch out they try to put barriers to rollover raquirement.
Don't mind loosing, in fact I have lost several times, but this kind of things annoy me big time.
I'll never deposit here again. You should do the same, try g'day or fruity casa, those seem to be fair
Hola Cesaraga, Thanks for the review and apologies for the late reply. What you´re describing sounds like a bug in a game, and of course it´s annoying, but out of our hands so we hope you contacted our awesome Support team, they could make it up to you. Other than that our rollover requirements are pretty straight forward (just be careful to check our list of non eligible games, so you don´t get any bad surprise!). Cheers for the "thumb up" on game selection (we´ve got even more nowadays!) and the sleek design (we added quite a few cool features - check it out!) Stay Awesome, The Twin Team
- Top notch customer service
- Fast payout and verification (within the day)
- Great selection of games
- Can’t stress enough how good the customer service is
I’ve played at many online casinos but honestly Twin is probably the best one yet. I won big a few times (big by my standards). Verification was done within a few hours and winnings were in my EcoPayz account same day. I couldn’t be happier with Twin. This is what professionalism and fairness should be like in all casinos. Canadians usually have some trouble playing online with most casinos, but not with Twin, the entire process is smooth and quick. I can’t recommend them enough. Brilliant work guys, keep it up.
Could use like maybe a loyalty points system, but that’s not even a dislike, just more of a suggestion.
Hi Johnsav, Wow, thanks a lot for these 10 stars and the kind words. Our Support team truly is twincredible, as we say around here! We are thrilled to hear you enjoy our Casino, we are constantly working on improve our services and you´ll love to know that we now have a Loyalty Programme, with 200 levels, rewarding our loyal Twinners with Free Spins and cold hard Cash - Check it out: https://twin.com/loyalty! Stay Awesome, The Twin Team
Cool design and nice responsive on the phone. Promotions on non-popular games.
Minimum deposit is 20 Euro. Fees on deposits and fees on withdrawals (seriously, winning and need to pay for a withdrawal?!).
Non-constantly live support. Missing the something special besides the design. Sticky promotions not on main games.
Hi Casinolover717, Danke for your review. We are sorry to read that your experience with us wasn´t as Twintastic as we´d wish. We had time to improve a lot since March: new on-site features for a better, more intuitive gameplay, more games, more diversity of Offers topped up by a fresh Loyalty Programme. Oh! And no fees on neither deposits or withdrawals. Give us another shot whenever you want :) Stay Awesome, The Twin Team
Good new casino. Good layout and a good selection of games. Fast document approval and fast payout. I warmly recommend everyone.
Hi Finnish Player, Wow, thanks a lot for your 10-star review :) We are thrilled to know that you´re enjoying our Casino. We are constantly working on making your experience as Twintastic as possible, offering fast payouts, awesome support and intuitive gameplay. Apologies for the delay of this answer, but you know what? We got even better since your review, more games, more promotions, a fresh Loyalty Programme (https://twin.com/loyalty) and much more goodness coming your way - so don´t forget to check us out again! Stay Awesome, The Twin Team
Compare Twin Casino to Other Casinos
- Nice design on the site
- Great customers support
- Large selection of quality slots
- Good reward program
I won 4000€ from a 100€ deposit and decided to withdraw it, but they wouldn't accept my proof of residence... I tried sending a couple of papers that stated where I live without successes. Ended up playing away all of it since you can't lock a withdraw. I don't think I will play here again due to the fact that you can't lock a cash out and that getting verified is so hard if you have a pending withdrawal.