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Twin Casino

Our Rating CasinoRank
6.2/10
CasinoRank
Player Rating 50 reviews
7.3/10
50 reviews
Complaint Response 16 complaints
2 days avg. 16 complaints

AskGamblers Quick Overview

Editor’s View

At Twin Casino, you can enjoy a really good game selection with many different gaming types. The casino is user-friendly, and we were able to find what we were looking for. Unfortunately, when it comes to support, this is limited until you register an account, but once registered, you’ll get 24/7 live chat. 

What we like
  • Good selection of payment methods
  • Fast withdrawals
  • 24/7 live chat - registered users only
What we don’t like
  • No live chat for unregistered users
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Twin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://twin.com
Established
2017
Licences
Kahnawake Gaming Commission, Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Portuguese, French, Greek, Turkish, Russian
Casino Type
Instant Play, Mobile, Live Casino, Sports, Crypto Casino

General Information about Twin Casino

Twin Casino is an online casino that’s been at AskGamblers for a while, establishing themselves on our site. You can check their casino rating, read more than 40 player reviews and check their complaint history. Of course, our casino reviews help you get the truth before the truth before you play so you can pick the best casino websites

The casino can be reached from a smartphone or tablet device where games have been optimised for on-the-go. Games can be enjoyed through a mobile browser anytime, anywhere, with no app required. However, if you prefer mobile casino sites with an app, you can download it on Android devices. 

StallCation

Complaints

Read the complaints other players have left for Twin Casino. Learn more about complaints.

Show all complaints
Twin Casino - Casino deliberately doesn't accept submitted documents

Hello!

I have trouble with Twin Casino. The casino deliberately doesn't accept submitted documents that meet the stated requirements.

After the verification request, the following documents were sent to the casino.

On March 25, I completed and submitted the "Source of Wealth - Questionnaire"

On March 28, I sent documents confirming funds received as winnings from another casino to make a deposit at Twin Casino:

screenshot of my casino account with my personal details,

screenshot of casino winnings,

the transaction history of my Skrill payment wallet, which shows the receipt of winnings from the casino.

On May 08, I sent the following documents to the casino:

Skrill statement for the last 3 months (02/07/2023 - 05/08/2023). The preamble of the statement contains my personal data: Customer ID, and email.

The Skrill payment system statement does not contain my personal data, such as first and last name, address, and phone number. In this regard, I provide you - A screenshot of my personal Skrill profile with my personal data: last name and first name, address, phone number, Customer ID, and email.

Screenshot of my casino account with my personal information: first and last name, phone number, email, date of my birth

Screenshot of my casino deposits for the last 90 days.

Screenshot of my withdrawals for the last 90 days.

The casino did not accept these documents, asking them to provide them in the best quality, but an extract from the Skrill payment wallet indicating the name and surname. to do this, I contacted Skrill directly with a request to send a statement in accordance with the requirements of Twin Casino.

On May 12, I sent the documents sent earlier in good quality to Twin Casino, as well as a Skrill statement indicating the name and surname.

But, the documents were not accepted again!!!

None of the casinos had such problems when passing verification! Moreover, having studied the information about the casino license, I hoped to receive high-quality services, but instead, for 2 months I send various documents for verification.

I can't solve the problem on my own, please help me.


Thank you in advance.

staus Unresolved
Twin Casino - Seven flawless proof of address refused
Hello.

I made my withdrawal three weeks ago and have been in constant contact with their verification team since then.

They keep rejecting my documents even though I have provided them with seven different proof of address.

They ask for some of the following documents:

Proof of Address
An official document such as:
• Utility bill. (including electric, natural gas, water, and waste)
• Bank statement
• Council tax bill
• Recent mortgage statement.
• Home Insurance certificate or policy.
• Letter from national or local governments.
• Landline, internet and/or TV broadband bill
• Credit reference agency
• Health and car insurance documents
or any official letter from the government issued to you, showing your name, address and date of issue (not older than 6 months).

I have provided statements from all the norwegian banks where I am a customer, I have sent several documents from norwegian authorities as well, including the military and norwegian police.

I feel totally hopeless since this process has taken forever and I keep refusing documents that are valid based on the list above. I have won ≈1300 EUR and it is obvious to me that they simply don't want to pay me my winnings and that they will refuse whatever document I send to them. I feel bitter and irritated, the treatment has been nothing else than highly unprofessional (sometimes they don't respond to my emails even in four days).

I really need help, I did not expect this from a MGA licensed company.
staus Unresolved
€1300
Twin Casino - Delayed withdrawals for almost 2 weeks

Hi

I have 15 pending withdrawals of 5k EUR each on Twin Casino.

These are winnings from different days: December 30-31, January 2-4, and now from a major win on January 8.

These withdrawals (almost 2 weeks old) are delayed due to a gameplay check by the provider, I was told in my contact with the casino.

Their Loyalty program customer service is always very helpful and assures me that my winnings are on the way and that these are pure routine checks. But for every day that passes I'm getting more and more worried that my winnings will not be paid out.

The "problem" is that I have kept playing during this time, since they assured me that any new possible winnings are not affected by this delay and should be processed regularly, and have (after first losing a large amount of the winnings) kept winning more and more. So I'm now up to 75k in winnings that have not yet been processed or paid out.

I'm actually very happy with my overall experience on Twin and have nothing negative to say about the casino except this delay that worries me. I have had previous withdrawals that have taken a maximum of 3 days on Twin.

I have read and reread the terms of the casino and I have not broken any rules or regulations also my account was verified twice, the last time on December 23 (only a week before the first withdrawal request in this "issue").

During my contact with the casino I have asked many times if they have everything from me to process these withdrawals after the GP check is done, and I have been assured many times that they have everything they need from me and are only waiting on the green light from the game provider. However, this morning I woke to find an email about needing to send proof of wealth, documents that I have already sent to them in December.

I uploaded these again immediately (about 10 hours ago) and haven't heard from them again, even though I tried emailing and live chatting with them to get an explanation after this request.

I'm hesitant to create this issue with you, but I'm very concerned now that my winnings will never reach me, and I am no longer getting a response from the casino, so I'm asking you for help.

I have screenshots of all the withdrawal requests and also from my game transactions with large/major wins and some screenshots from the actual game when I won. I also have all the written contact conversations (e-mails) with the casino saved and attached.

Thank you in advance!

staus Resolved
€75000
Twin Casino - Seven working days and still waiting for withdrawal processing

As suggested by your customer care I am filing this complaint, since it been 7 working days already.

I won over 900000 Indian rupees (about 10600 Euros) in Twin casino (win links attached). When I requested the withdrawal, Twin casino asked me to submit my payment verification, which got approved within a day. However, upon asking when they will process my withdrawal request, they told me they have submitted the request to the management (all chat with support is attached). First, Twin casino told me that withdrawal will get processed within hours, then Twin casino told me that withdrawal processing will be done in 3 days, after 3 days when I asked them about the withdrawal processing, Akiko (customer support) from Twin casino told me it will take maximum 7 days (transcript attached). Now it’s been more than 7 working days and a total of 9 days, Twin casino still hasn’t processed my withdrawal request. Moreover, they haven’t responded me through email since I have already sent 2 emails to them.

Now I am concerned about my withdrawal and decided to put forward an official complaint.

Things to note:

1. no bonus is used, the money I deposited was all raw money.

2. All my verification is done

3. I am their VIP customer

4. I have attached most of the required files (transcript of chat with customer support, withdrawal page screenshot, Link from the provider of my winning “https://replay.nolimitcity.com/show/gibibomediho?device=desktop&language=en”)

I request you to please solve this issue since now I am concerned that I won’t be getting my withdrawal.

staus Resolved
₹900000

Complaint Statistics

Resolved 8
Avg. Amount $ 8,591
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
7.4/10 50 reviews

Top reviews from our players

The support staff are amazing. Their verification process was so simple and their communication second to none. Payouts are super fast, within 2 hours of withdrawing funds they are in my account. They have all the latest games. their servers are fast and have well thought out promotions.

Nothing they are always open to feedback. There is nothing negative to say. Apart from I had trouble posting this review because the Negative comment was too short.

Dear WEBGRL, Oh wow, thank you so much for taking the time to leave us all the love! We are so delighted to hear that you've had such a positive experience with us. Here's to many more great experiences with us! We celebrate this! Have a wonderful evening and thank you again. Wishing you all the luck in the world. Best, The Twin Affiliate Team

user avatar

This will be my second review for Twin, but it deserves it! I love the game variety, the look of the site, and my #1 like has got to be to their Support team! They are kind and helpful, and all my questions are always addressed. This casino is fun, fair and now one of my favorites.

The Games don’t play like they do on other sites. I have deposited probably 7-8 times more on this site in the last few weeks, than my other 2 sites, and have withdrawn about 4 times more $ on the other sites. I find ( 97% of the times I deposit) I’m triggering free spins on games 0-1 times with little wins. Just a lot of dead spins, day after day.

Hi ASKNOPPE, Wow, second review, thank you!! All the feedback is incredibly well received. We are happy that you have had such a positive experience on our website. Even your lesser positive review is still good. And just to confirm with you we are licensed by th MGA (Malta Gaming Authority) and are audited regularly. Each game provider is approved by the MGA or other jurisdiction licence. All fair and square ;) In any case, wishing you all the luck in the world. We hope you stick with us for a long time and that your experience keeps being a positive one. Feel free to drop us a third review anytime ;) Wishing you a lovely day further! Best wishes, The Twin Affiliate Team

user avatar

Good selection of games, really good looking casino, solid offers. I keep coming back to the Twin Casino, mostly because it offers one of the best mobile experiences. They pay off pretty quickly.

They could offer more deposit bonuses in my opinion. Also, had a chat with lady can't remember her name and she was awesome, but she set the bar too high for the next chat agent or he was just busy.

Hi FIFMASTER1984, Thank you so much for the stunning review, even the less positive part was still great feedback. We hope you keep enjoying our casino. If you ever come across any difficulties, please feel free to contact our customer support team that's available to you 24/7. With regards to new bonuses, we have them daily. Simply go to our "Promotions" page (https://twin.com/casino-bonus). You will see all currently available promotions, which is generally a lovely variety. We hope you enjoy them and that you strike lucky! Wishing you all the luck in the world. Best wishes, The Twin Casino Team

user avatar

My experience on twin are really good. First. Twin offers the AG coin.
New user can claim 5 euro with it to test the casino. The welcome package is good.
Twin offers a lot of promotions and bonuses even for those who not have deposit so much.
For example on St Patricks day you can find every day 4 klovers on the website they give you free spins and other bonuses. Eastern they offered a game, you can every day roll a dice to win free spins and deposit bonuses at the end of the game you get again free spins. Twin have a really good and fair loyalty system. I can advise all of you to try out this casino. Twin is a very fair casino, playing there makes me a lot of fun. If you a active player and you ask the customer support friendly for some free spins they check you account and if its place for some no deposit spins then they credit some spins to your account.
Every time you level up, you can choose 1 of 2 presents like 1 euro cash or free spins.
The customer support is every time ready to help you if you have any questions or you need help.
They do their best and are very friendly.
The verification process takes not long. I was verified in 24 h.
You can choose a lot of different deposit methods and withdraws takes not longer then 24 h.
What I really like too is that twin have quick spin achievements. you can get token when you play quick spin games,
With this tokens you can buy in to the bonus round in some quick spin games.
You can join every day twin races. The price pool of this races are cash and free spins.
The game collection on Twin is very big you can find all your favorite games there.

Dear HIPHOPPIMP, Thank you so much for such an amazing and concise review on our casino. We are beyond thrilled that you've enjoyed yourself so much and managed to take in all of the details of all the features we work so hard on putting together for our players. We hope you're still going strong on our casino and that it has brought you lots of luck. Wishing you a wonderful day further and all the luck in the world. Best wishes, The Twin Affiliate Team

user avatar

Really nice looking casino, solid offers and as I can see here fast payouts (had no luck just yet lolz). Nice choice of games. Out of few chats I had, one was one of the best ever, other not so much.

They could offer more deposit bonuses in my opinion. Also, had a chat with lady can't remember her name and she was awesome, but she set the bar too high for the next chat agent or he was just busy.

Dear MAPLE6996, Thank you so much for the lovely reviews. We are so thrilled that your experience with our casino has been such a positive one. And don't worry, luck will come your way. Lady luck is a fair lady. Regarding the deposit bonuses. We have many on a daily. Kindly refer to our "Promotions" page (click on the 3 lines on the top left corner of the home page), or simply follow this url: https://twin.com/casino-bonus Come check it out. If you have any questions about any of the current promotions, feel free to reach out to our customer support team. They're available 24/7. Wishing you all the luck in the world! Best wishes, The Twin Affiliate Team

user avatar

Great experience.

I made my 1st deposit of $100.00 (no deposit bonus) and played live dealer blackjack.

I was able to turn my deposit into $400.00 and requested a withdrawal same day.

My account was verified with my documents, withdrawal processed, and funds arriving into my ewallet Muchbetter account within a total of 12 hours.

This was a very positive experience, support was very quick to have verification done.

9/10 - highly recommend.

Dear MRTURTLE, Thank you so much for the stellar review! We are so happy that your experience with us started off on a super note. We hope that luck's prevailed and remained on your side. Remember we have a friendly customer support team available to you 24/7 should you ever need help with anything on the spot. Wishing you a lovely day further! Best wishes, The Twin Affiliate Team

user avatar

I always keep coming back to twin casino, mostly because it offers one of the best mobile experiences around. Most games are available on mobile and its very slick with a good UI and a no lags or glitches ever! they pay out pretty quick as weel but some games are very hard to win.

Dear GENERALPATTON5, What a fantastic review! Thank you so much. We are so happy that you've enjoyed yourself on our mobile platform. We've spent a lot of time and given it a lot of attention to make it a pleasant experience throughout. We are thrilled you've experienced it first hand. All we can say is that we hope keep you coming back for more. We hope to see you around and hopefully luck is always on your side. Wishing you a lovely day further! Best wishes, The Twin Affiliate Team

user avatar

This will be my second review for Twin, but it deserves it! I love the game variety, the look of the site and my #1 like has got to be their Support team! They are kind and helpful, and all my questions are always addressed. This casino is fun, fair and now one of my favorites.

I still dislike absolutely nothing! I have won a couple different times and my withdrawls were both processed in less than 10 mins! I was able to withdraw twice using etransfer, and the funds were in my bank in less than 24 hours both times. Keep up the good work. Very happy customer.

Dear NINANINE, Wow a second review and a super amazing one at that! Thank you so much! We are beyond thrilled that you've enjoyed our platform so much, as well as our support team. They are a super group. Thank you! There really is something so heart warming about reading reviews of happy customers. We hope to keep you happy and full of luck for a long time to come. Wishing you a wonderful day further. Best wishes, The Twin Affiliate Team

user avatar

Quick and easy verification. Chat is always helpful. Withdrawals are super fast ( I use EMT). Site is somewhat easy to maneuver. They seem to have frequent free spin deposit bonus, if you like those.

The Games don’t play like they do on other sites. I have deposited probably 7-8 times more on this site in the last few weeks, than my other 2 sites and have withdrawn about 4 times more $, on the other sites. I find ( 97% of the times i deposit) i’m triggering free spins on games 0-1 times with little wins, just a lot of dead spins, day after day.

Hey TTPEI, Glad to hear you have had a nice and easy verification, A bit curious about what you mean with "our slots don't play as they do on other sites" Maybe that is due to some casinos actually lower their RTP, where Twin always runs with the highest RTP setting available? From what I can read, you have indeed been a bit unlucky lately which is always a bit sad to hear, none the less I can assure you that our games are fully verified and licensed to be genuine. I hope your luck will turn TTPEI! Kind regards, Twin

user avatar

I signed up a little while ago but never played. and I'm glad I did!! From the start everything impressed me! The game variety, the look of the site, and the fact that the min deposit is $10 , not $20. Support is kind and helpful as well. This casino is fun, fair and I am glad I gave it try for sure!!

I dislike absolutely nothing at this point!!! I have won a couple thousand dollars and my verification and withdraw were both processed in under an hour! Funds were in my Ecopayz account before I knew it! I am hoping I get my pending withdraw today ad well. would be most helpful to have before the weekend! Keep up the good work. Very happy customer.

Dear NINANINE, We are so thrilled that you've decided to finally take a chance on us, and that you enjoyed every aspect of us is even better. We hope to keep bringing you an enjoyable experience! Wishing you a lovely day further! Best wishes, The Twin Affiliate Team

user avatar

Twin Casino News

Read all news about Twin Casino, check for updates and stay tuned for exclusive bonuses.

Spin Stakelogic Slots at Twin Casino!
Industry Spin Stakelogic Slots at Twin Casino!

If you're a fan of Stakelogic, you can now spin all of the provider's classic and modern video slots at Twin Casino! Following a content deal, the online casino operator became the latest to offer Stakelogic's titles.Stakelogic Slots Are Now Available at Twin Casino!According to the agreement, Twin Casino will make Stakelogic's in-demand games available in all MGA jurisdictions, looking to stand out by offering top-notch online casino content from tier-one software providers such as Stakelogic.The integration is already complete, allowing Twin Casino players to spin the reels of smash-hit titles like El Cowboy Megaways, Hola Frutas, Wild Moon Saloon and the recently released Cash Express.Super Stake on TopAdditionally, Twin Casino players can experience Super Stake for the first time. The innovative feature allows players to double their bets, increasing the chance to trigger bonuses.Commenting on the deal, Neil Tanti, Sales Manager at Stakelogic, described the deal as "great", adding that Twin's customers can now enjoy "the edge-of-the-seat experience.""Content is still a powerful differentiator for brands in highly competitive markets, and this integration allows Twin Casino to add more variety and quality to its game lobby, taking the player experience to the next level," Tanti noted.A Must-Have StudioStakelogica has cemented a reputation for its classic slots, capturing the nostalgia of traditional 3×3 reel fruit machines while increasing the tension with bonus features like Hold & Spin, Multipliers, Wilds and Free Games.Therefore, Dmitry P., Head of Casino at Twin Casino, described Stakelogic as "a must-have studio for any online casino operator.""We can't wait to see players fire up the reels in blockbuster games like Hola Frutas and Cash Express and to activate Super Stake for some truly mega wins," P. underlined.

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