AskGamblers Quick Overview
Editor’s View
At Twin Casino, you can enjoy a really good game selection with many different gaming types. The casino is user-friendly, and we were able to find what we were looking for. Unfortunately, when it comes to support, this is limited until you register an account, but once registered, you’ll get 24/7 live chat.
- Good selection of payment methods
- Fast withdrawals
- 24/7 live chat - registered users only
- No live chat for unregistered users
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Twin Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Twin Casino
Twin Casino is an online casino that’s been at AskGamblers for a while, establishing themselves on our site. You can check their casino rating, read more than 40 player reviews and check their complaint history. Of course, our casino reviews help you get the truth before the truth before you play so you can pick the best casino websites.
The casino can be reached from a smartphone or tablet device where games have been optimised for on-the-go. Games can be enjoyed through a mobile browser anytime, anywhere, with no app required. However, if you prefer mobile casino sites with an app, you can download it on Android devices.
- E-Wallets 0-24 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Twin Casino
The casino supports a wide range of payment methods, so you have plenty of options when you need to deposit and withdraw. The currencies supported include EUR, CAD, NZD, RUB and KZT. The minimum deposit amount is 1 unit of currency or subject to limits imposed by the payment service provider, whichever is greater. The minimum withdrawal is 10 EUR, 5 CAD, 10 NZD and 6000 KZT.
When you request a withdrawal, the casino will carry out verification checks and will send instructions for you to follow. The casino aims to process withdrawals as quickly as possible, and in some cases, this could be within 12 hours.
Games at Twin Casino
Twin Casino is home to some of the biggest names in the industry, so you have access to the latest online slots, Megaways and Bonus Buy titles. Games can be listed by provider, so you can find your favourite games quicker, or you can use the search engine.
If you prefer table casino games, you can bet with various limits with a selection of popular and more classic games. These include games like French Roulette, Blackjack and Baccarat.
Video pokers can also be enjoyed if you like betting with cards these games include Deuces & Joker, Bonus Deuces Wild Poker and Double Bonus Poker, as well as a selection of scratchcards.
If you enjoy the thrill of a live dealer, there are plenty to choose from. Hosted by male and female dealers and open around the clock, you can enjoy games like Live Roulette, Live Baccarat and Live Blackjack.
Twin Casino’s Commitment to Responsible Gambling
The casino supports responsible gambling, and when you register an account, you can set deposit limits, wagering limits, or self-exclude. You can manage these from your account profile, and changes can only take place after 24 hours have passed.
If you want to self-exclude, this can be managed through the 'Manage Deposit Limits' page. However, if you need a more permanent break, you must submit a Comprehensive Self-Exclusion Request form, which can be found in the casinos Responsible Gambling tab at the foot of the casino. Once it is effective, your voluntary self-exclusion is permanent and irrevocable.
Customer Support at Twin Casino
The casino has a live chat facility for members who seek assistance 24 hours a day, 7 days a week. You can locate the feature from the Help section of their website. However, live chat is currently only available to registered users only.
If you have any questions that we’ve not already answered here, you can email the casino or visit us in the AskGamblers forum, and we can try and help you there.
Support can also be reached via an online contact form. The response will be sent to your email address as soon as an agent is available.
Complaints
Read the complaints other players have left for Twin Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Krostein, Thank you for your review. We are glad you enjoyed our sleek design, friendly and professional support, large selection of games (and more to come very soon!), and great loyalty programme. We are genuinely sorry to hear your disappointment when it came to verifying your account. Just remember: this verification is required by law; for proof of residence, we required a copy of a recent (not older than 3 months) utility bill or bank statement showing your name, address and date of issue. More importantly, we´ll only need to verify your account once, afterwards your withdrawals will be much faster - that in mind, we hope you give us another shot! Stay awesome, The Twin Team.
Good selection of games and nice design very smooth, but useless when you can’t withdraw your winnings
I deposited with paysafe card and i want to withdraw, they ask me to create a ecopayz account then deposit with ecopayz before being able to withdraw. Bull...it, that means you have to apply for a credit card, then create ecopayz and deposit to ecopayz and then use it to deposit to twin casino woow. Every single casino has the bank withdraw option.
Will never play here again
Hi Khanjan, Thank you for your review :) We are very proud of our large selection of games and sleek design - glad you enjoyed it! We are sorry to read your disappointment regarding payment methods. We do display all available deposit and withdrawal methods according to your country to avoid such confusions. You can find this information under Wallet (blue button in the top right corner) at anytime, including before your first deposit of course! At this moment, we don´t offer withdrawals via bank transfers to our valued Canadian Twinners. But the e-wallet Ecopayz is a great alternative, free, easy and secure, for all your online payments, and much faster than a bank transfer ;) We hope you give it another shot! Stay Awesome, The Twin Team
Relatively new casino with great looking site part of Oring LTD casinos which I didn't know they are sister casino or owned by the same firm as Oddsring casino which is another great casino I have been playing. They have several casino software asMicrogaming, NetEnt, Evolution Gaming, Play'n GO, Quickspin, Yggdrasil Gaming, Quickfire, Genii, Pragmatic Play which from my taste is quiet enough.
The thing I didn't like about this guys is the fact they don't have any loyalty, no points, no wheel, no free spins nothing, the second thing is their welcome bonus. Ok their welcome bonus an average one of 100% with wagering of X40 of the bonus, maybe decent one, since the wagering is only on bonuses but the fact they offer as well free spins as part of their welcome deposit bonus, but the amount you need to deposit is a bit hilarious.
They offer 50 free spins on the first deposit and 50 free spins on second deposit and the minimum deposit so you could get those free spins is 50 euros?? wow a bit high deposit isn't it? and when you'll see on what game they are giving those free spins, not to mention they are from Quickspin provider and the name of the game Dwarfs Gone wild. I mean how much will a player get from Quickspin game, it surely wont be 50 euros, it will be some few euros, so my opinion you need to change your welcome offer actually the free spins, which lets be honest they are not free at all.
To trigger the welcome offer e-wallets are restricted, so another deposit must be made with visa or Master card. Only Norwegian players are allowed or eligible while depositing with e-wallet to get their welcome bonus, a bit odd if you ask me, only one country eligible for bonuses with e-wallet paying option.
Well made two deposits here and obviously my Lady luck isn't here. Played Piggy Riches, actually at the beginning wasn't so bad, but after a while of playing I ended up with zero in my account. So far only two times I received free spins without a deposit and the fact their nodeposit free spins are capped to 100 euros maximum withdraw, not much I have missed out.
Hi Katemak, Thanks for your review and for the 6 stars! We are glad you enjoyed our large offer of games and providers :) We are sorry to hear that you did not enjoy our Welcome Bonus that much and that you fell out of luck... But just a tiny-wee correction if we may: Though it is true that our minimum deposit is €50 to trigger the Welcome Offer, we also send almost daily offers, many Free Spins offers, some of which come without minimum deposit to cater all players. Also only Skrills deposits are restricted from the Welcome Offer - not all e-wallets, and we offer many more payment alternatives, all of which allow you to get our bonus. Last but not least, and we hope you´ll like that: we still don´t have a wheel, But we do have a pretty great Loyalty Programme now, rewarding your inner Twinner with Free Spins and Cash Prizes. Check it out here: https://twin.com/loyalty May Piggy Riches spin in your favor next time! Stay Awesome, The Twin Team
I normally ignore reviews that talk about customer service because who cares. I am adding a couple of reviews on this site today and need to big up Twin casino for there very professional service. I was not awarded a bonus on a glitchy slot and they were able to track it and payed me on it in a few hours last month. Love it. Excellent site as well.
Hi Rosief, Thanks for your review - we sure love these stars :) Our Support team is indeed Twincredible! We are glad to hear that they could fix this for you and that you are enjoying your time with us. For more rewards, keep twinning and level up with our new Loyalty Programme (https://twin.com/loyalty)! Stay Awesome, The Twin Team
Professional website
6h(evening time) took to verify my account and process 300 euros withdraw
Absolutely flawless design as well as responsive, quick and easy to navigate
Customer support is brilliant
Most likely only casino I'll ever play on again.
Hi Zippizod, Wow, thanks a lot for your 10-star review :) We are thrilled to know that you´re enjoying our Casino. We are constantly working on making your experience as Twintastic as possible, offering fast payouts, awesome support and intuitive gameplay. And if we really are the only online Casino you´ll ever play, note that your loyalty comes with great rewards, as we recently launched our Loyalty Programme - if you haven´t seen it yet, check it out over here: https://twin.com/loyalty Stay Awesome, The Twin Team
*Very good website work well on mobile
*Patrick customer service is the man!
Are you in any doubt he will answer you quickly and in fluent English!
Support helped with KYC (Know Your Customer) as well
* all in all, 10/10
FRUIT WARP! :(
There is no free spins or loyalty program
And computer blackjack with high limits. Other then that, thumbs up!
Hi Billy1992, Wow so many stars - thanks a lot, Twinner! We´ll make sure to transmit the message to Patrick ;) You´ll be happy to know that we now, not only offer almost daily Free Spins promotions, but we also launched our Loyalty Programme (https://twin.com/loyalty) rewarding our fabulous players with even more Free Spins and Prizes in cold hard Cash, as they move up to the 200 levels! Check it out! Stay Awesome, The Twin Team
Great selection of games, so far a standard casino with standard bonuses, pretty cool looking
Suprise! I was meeting the rollover when magically netent games stop allowing quick spin.
So you can play here but watch out they try to put barriers to rollover raquirement.
Don't mind loosing, in fact I have lost several times, but this kind of things annoy me big time.
I'll never deposit here again. You should do the same, try g'day or fruity casa, those seem to be fair
Hola Cesaraga, Thanks for the review and apologies for the late reply. What you´re describing sounds like a bug in a game, and of course it´s annoying, but out of our hands so we hope you contacted our awesome Support team, they could make it up to you. Other than that our rollover requirements are pretty straight forward (just be careful to check our list of non eligible games, so you don´t get any bad surprise!). Cheers for the "thumb up" on game selection (we´ve got even more nowadays!) and the sleek design (we added quite a few cool features - check it out!) Stay Awesome, The Twin Team
- Top notch customer service
- Fast payout and verification (within the day)
- Great selection of games
- Can’t stress enough how good the customer service is
I’ve played at many online casinos but honestly Twin is probably the best one yet. I won big a few times (big by my standards). Verification was done within a few hours and winnings were in my EcoPayz account same day. I couldn’t be happier with Twin. This is what professionalism and fairness should be like in all casinos. Canadians usually have some trouble playing online with most casinos, but not with Twin, the entire process is smooth and quick. I can’t recommend them enough. Brilliant work guys, keep it up.
Could use like maybe a loyalty points system, but that’s not even a dislike, just more of a suggestion.
Hi Johnsav, Wow, thanks a lot for these 10 stars and the kind words. Our Support team truly is twincredible, as we say around here! We are thrilled to hear you enjoy our Casino, we are constantly working on improve our services and you´ll love to know that we now have a Loyalty Programme, with 200 levels, rewarding our loyal Twinners with Free Spins and cold hard Cash - Check it out: https://twin.com/loyalty! Stay Awesome, The Twin Team
Cool design and nice responsive on the phone. Promotions on non-popular games.
Minimum deposit is 20 Euro. Fees on deposits and fees on withdrawals (seriously, winning and need to pay for a withdrawal?!).
Non-constantly live support. Missing the something special besides the design. Sticky promotions not on main games.
Hi Casinolover717, Danke for your review. We are sorry to read that your experience with us wasn´t as Twintastic as we´d wish. We had time to improve a lot since March: new on-site features for a better, more intuitive gameplay, more games, more diversity of Offers topped up by a fresh Loyalty Programme. Oh! And no fees on neither deposits or withdrawals. Give us another shot whenever you want :) Stay Awesome, The Twin Team
Good new casino. Good layout and a good selection of games. Fast document approval and fast payout. I warmly recommend everyone.
Hi Finnish Player, Wow, thanks a lot for your 10-star review :) We are thrilled to know that you´re enjoying our Casino. We are constantly working on making your experience as Twintastic as possible, offering fast payouts, awesome support and intuitive gameplay. Apologies for the delay of this answer, but you know what? We got even better since your review, more games, more promotions, a fresh Loyalty Programme (https://twin.com/loyalty) and much more goodness coming your way - so don´t forget to check us out again! Stay Awesome, The Twin Team
Twin Casino News
Read all news about Twin Casino, check for updates and stay tuned for exclusive bonuses.
If you're a fan of Stakelogic, you can now spin all of the provider's classic and modern video slots at Twin Casino! Following a content deal, the online casino operator became the latest to offer Stakelogic's titles.Stakelogic Slots Are Now Available at Twin Casino!According to the agreement, Twin Casino will make Stakelogic's in-demand games available in all MGA jurisdictions, looking to stand out by offering top-notch online casino content from tier-one software providers such as Stakelogic.The integration is already complete, allowing Twin Casino players to spin the reels of smash-hit titles like El Cowboy Megaways, Hola Frutas, Wild Moon Saloon and the recently released Cash Express.Super Stake on TopAdditionally, Twin Casino players can experience Super Stake for the first time. The innovative feature allows players to double their bets, increasing the chance to trigger bonuses.Commenting on the deal, Neil Tanti, Sales Manager at Stakelogic, described the deal as "great", adding that Twin's customers can now enjoy "the edge-of-the-seat experience.""Content is still a powerful differentiator for brands in highly competitive markets, and this integration allows Twin Casino to add more variety and quality to its game lobby, taking the player experience to the next level," Tanti noted.A Must-Have StudioStakelogica has cemented a reputation for its classic slots, capturing the nostalgia of traditional 3×3 reel fruit machines while increasing the tension with bonus features like Hold & Spin, Multipliers, Wilds and Free Games.Therefore, Dmitry P., Head of Casino at Twin Casino, described Stakelogic as "a must-have studio for any online casino operator.""We can't wait to see players fire up the reels in blockbuster games like Hola Frutas and Cash Express and to activate Super Stake for some truly mega wins," P. underlined.
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Screenshot
- Nice design on the site
- Great customers support
- Large selection of quality slots
- Good reward program
I won 4000€ from a 100€ deposit and decided to withdraw it, but they wouldn't accept my proof of residence... I tried sending a couple of papers that stated where I live without successes. Ended up playing away all of it since you can't lock a withdraw. I don't think I will play here again due to the fact that you can't lock a cash out and that getting verified is so hard if you have a pending withdrawal.