Tsars Casino

Payment Information and Options at Tsars Casino

Right off the bat, I appreciated that Tsars openly displays its payment details in a separate tab, conveniently located in the footer. The page not only displays all the accepted payment methods, but also the transaction limits, fees and speed.

There is plenty of variety in the listed options, which include major debit cards, credit cards, highly sought after e-wallets and several cryptocurrencies like Litecoin, Tether, Ethereum and Bitcoin, which put Tsars on the list of cryptocurrency casinos. The site supports local currencies so players should be able to find an option that suits them.

Tsars states that all payments are processed instantly and withdrawals should land within 24 hours, which I found to be accurate as I received mine after roughly 3 hours after clicking the withdrawal button. After conducting deeper research, I found that if you haven’t already completed the KYC verification process, your withdrawal could take up to 72 hours. 

Individual payment limits are accessible, starting from only €20, however if you’re a high roller you may struggle with the maximum withdrawal limits of €5,000 per day, €15,000 per week and €30,000 per month, which are slightly lower than industry norms. 

Annoyingly, there are fees for both depositing and withdrawing. I had to scour the T&Cs to find out exactly how much these additional charges cost: €1 for deposits and 20% of the cashout amount (depending on the circumstances surrounding the withdrawal request). This means players need to be careful when depositing with the intention of unlocking a bonus. If the minimum deposit on the offer is €20, they must add €21 to their account for the promotion to activate.  

The 20% withdrawal fee applies if you don’t reach the minimum turnover threshold. Keep in mind that the wagering requirements are 3% on slots, and 5% on other games. The casino also charges the same 20% fee if you make multiple smaller withdrawals per day while keeping a large balance. The casino doesn’t define what the “large balance” is, so be careful when withdrawing.

Games at Tsars Casino

Reviewers constantly recognise Tsars' game library as one of the casino's best assets and I couldn’t agree more. It is packed with hundreds of titles from 58 software providers and covers a broad assortment of genres. 

I found no published independent testing certificate for Tsars. The games I inspected displayed RTP information, but I could not independently verify that the published settings matched the deployed versions.

Online slots including progressive jackpots and megaways, as well as live casino options ranging from roulette to blackjack and game shows, make up the majority of the catalogue, but that’s not all. Tsars also stocks baccarat, sic bo, international tables like Andar Bahar, and less common categories such as bingo and scratchcards.

I tried out Play’n GO’s Book of Dead, which is usually available at most casinos with varying quality. Luckily I had nothing to complain about as the graphics were excellent and I did not experience any lags even after playing the game for an extended period of time. 

Another game I tested was the Scratch Alpaca Bronze to see if a quick session is equally satisfactory and once again the graphics came through and created a fun, immersive playing environment. 

An impressive game collection is one thing, but the efficient organisation really elevated my experience. I could easily add my preferred titles to the favourites tab by hovering over the game and clicking the heart, making them quick to access in new game sessions or across different devices. With the filter I could view games by specific providers, a feature that was particularly helpful at Tsars Casino as it is powered by almost 60 different suppliers.

Tsars doesn’t have a dedicated section for some of the rarer types of games, namely bingo and instant wins, but if you’re interested in these you can find them using the search feature without difficulty.

Another thing that made Tsars Casino stand out was the completely free ‘play for fun’ mode. It’s a fantastic way for less experienced players to learn the game’s mechanics or for any gamer to familiarise themselves with a new title before committing their funds to it. Features like this are precisely what make me want to revisit certain online casinos over others.

Tsars Casino's Commitment to Responsible Gambling

While Tsars Casino says it endorses safer gambling as a policy of social responsibility and customer care, it coasts by on the bare minimum when it comes to offering ways to help prevent and manage irresponsible gaming habits. 

In total, there are only two tools players can implement: self-exclusion or session limits. To apply these, you can either email the support team at [email protected] or go through your account by clicking ‘My Profile’ and scrolling to the responsible gambling heading. 

Adding deposit limits or loss limits would be an easy way to improve the protection of players' financial health and I hope to see this at Tsars in the future.

A small consolation is that there are no restrictions on how you can set the time session limits – it can be per day, week, month or any other timeframe you desire. Plus, there are a few links to professional help organisations such as the globally recognised Gordon Moody Gambling Therapy service.

Customer Support at Tsars Casino

Communication with Tsars Casino is centred around a 24/7 live chat, and you don’t have to be an account holder to access it. It is possible to email but replies can take a few days.

I tested the live chat twice and on both occasions I was greeted by an AI chatbot, which seems to have become the norm for online casinos these days. Ordinarily, I’d ask to be transferred to an agent as soon as possible but I was actually pleasantly surprised by Skye AI’s performance. 

I really liked that I didn’t have to pick a preset category when starting the chat. After typing out my full question: “At what point is KYC verification required?”, I received an instant and more importantly, relevant response that verification must be completed before requesting a withdrawal. I was also sent a link explaining the process and required documents.

The bot then accurately answered my follow up question, “Is this the case for all countries where Tsars Casino operates?” by responding, “KYC verification is a standard requirement for all players, regardless of the country in which you are located”.

During my second conversation, I immediately asked to speak with a real staff member and I was incredibly pleased that the AI transferred me without trying to resolve my query itself. The agent I chatted with, Gabriella, was polite and helpful. She made sure I didn’t have any further questions before closing the chat and encouraged me to reach out again if I needed to. 

Although some players may be disappointed that Tsars Casino doesn’t have a phone number or an FAQ section, the live chat was so efficient that I don’t believe further customer support channels are necessary.