Tsars Casino

Ich habe vor 6 Tagen eine Auszahlung via Banktransfer beantragt und diese wurde sofort freigegeben (bestätigungsmail erhalten) auf rückfrage wurde mir gesagt die Auszahlung dauert 1-3 Tage. Nach 3 Tagen wurde mir gesagt es dauert i.d.R. 5 Tage. Nach 5 Tagen wurde mir gesagt der fall liegt bei der finanzabteilung und ich habe keine rückmeldung mehr erhalten. Eine Banküberweisung dauert keine 7 Tage und ich fühle mich hingehalten! Ich bin komplett verifiziert und mir wurde die auszahlunt bestätigt also erwarte ich mein Geld.

€2200

1800 Euro offen

Instant banking auszahlung nicht erhalten

€1800

Ich habe am 19.06 eine Auszahlung mit Instant Banking über 500,00€ vorgenommen.
Ich werde täglich vertröstet und das Finance Team hat sich eine Woche nicht bei mir gemeldet.
Leider weiß ich nicht mehr was ich machen kann.
Heute hat mir der Live Support noch einmal gesagt ich müsse Geduldig sein aber das möchte ich nicht mehr.
Ich spiele seit Jahren auf dieser Seite und bin ein Loyaler Kunde.
Ich kann nicht nachvollziehen wieso diese Auszahlung nicht ausgezahlt wird oder meinem Konto gutgeschrieben wird damit ich es erneut versuchen kann.

2900EUR seit 8 Tagen nicht ausgezahlt

€500

Seit 8 Tagen ist die Auszahlung noch nicht auf meinem Konto. Mir wird nur mitgeteilt, dass die finanz Abteilung sich kümmert mehr nicht. Habe mich jeden Tag mit dem Kundenservice in Verbindung gesetzt aber habe bis jetzt keine Rückmeldung von der Finanzabteilung erhalten. Der zahlungsprovider wäre kontaktiert, da die Auszahlung seitens tsars erfolgt wäre. Einen Nachweis habe ich allerdings nicht erhalten!

Tsars Casino zahlt nicht aus

€2900

Seit 5 Tagen zahlt Tsars Casino von mir legitime Auszahlungen in Höhe von 9000€ nicht aus. Angeblich arbeitet die Finanzabteilung an dem Problem und ich werde jeden Tag vertröstet. Die Auszahlungen davor haben ohne Probleme funktioniert. Ich bin daher auch vollständig verifiziert und überprüft. Für mich ist kein Grund ersichtlich, warum die Auszahlung verzögert wird.

Auszahlung steht aus, Bankprobleme beim Anbieter

€9000

Hallo,

Meine Auszahlung wird seit Tagen verzögert, da sie Probleme bei Auszahlungen mit Ihrer Bank haben. Ich habe die Auszahlung am 5.12 beantragt.

„ We are waiting for a response from a payment provider. As soon as the issues will be fixed, your withdrawal will be processed and paid“

Auf die Frage, wie lange das Problem noch besteht: Yes, the issue still persists. We have limited information on when the issues will be fixed.

Ich habe jetzt schon mehrere Beschwerden hier gelesen, mit dem gleichen Problem. Bitte um schnelle Bearbeitung, es geht um 1000 Euro.

Mit freundlichen Grüßen

Seb.

Verzögerte Auszahlung von €3,800

€1200

Hallo und danke an das Askgamblers Team zum Nutzen der Platform.

Ich hab am 19.11.21 und am 20.11.21 jeweils eine Auszahlung per Banktransfer beantragt. am 19.11.21 waren es 2000 € und am 20.11.21 waren es 1800 €.

Bis heute hat sich der status nicht verändert obwohl in den agbs steht das eine Bearbeitung nur 24 Stunden dauert.

Auf mehreren Anfragen im live chat sagt man mir nur, dass es Probleme mit dem Zahlungsdienstleister gibt und man mir kein Datum nennen könnte wann die Auszahlungen vorgenommen werden können.

Tsars ist ein top casino, ich würde dort sicher weiter spielen, aber das macht doch etwas misstrauisch.

Ich bin vollständig verifiziert und habe keinen Bonus in Anspruch genommen.

Ich hoffe man kann hier weiter helfen

Bankabhebung steht seit 05 November aus

€3800

Meine Abhebung ist seit dem 5. November anhängig.

Laut den Nutzungsbedingungen sollten sie innerhalb von 24 Stunden erledigt sein, aber bis jetzt ist nichts passiert. Ich habe mich mehrmals an den Support gewandt, ohne eine Lösung zu finden.

Der Kundendienst teilt mir immer wieder mit, dass sie Probleme mit der Bank haben und mir kein Datum nennen können, wann sie die Abhebung vornehmen werden.

Transaktion:

2000€

Datum & Uhrzeit

2021-11-05 12:14:05

Trying since November 2025 to recive my account history of withdrawals and deposits

€2000

Hey there Ask gamblers

I'm trying since November 2025 to get a list of my deposits and withdrawals made on this casino but every time i contact them they say to wait.

Refering to § 15 DSGVO law they are obligated to send such info in 30 days, its been now almost 6 months.

I get always the same answer to wait, but this is not normal to wait so long, other operators send this kind of documents withis 2 weeks.

I hope Ask gamblers will help to resolve this issue.

Withdrawals Delay 1800 dollars

Dear Team,

I am submitting a complaint regarding my experience with Tsars Casino.

I registered a few days ago and completed the verification process successfully. My deposits via Neteller were processed without any issues, and I was able to play normally.

After playing, I requested two withdrawals via Neteller — using the same payment method as my deposits:
• $1,000
• $800

Approximately two hours after submitting the requests, I received an email stating that my withdrawal “might experience a slight delay due to a minor technical difficulty.” This message appeared to refer to the second withdrawal ($800). I replied to their email asking whether both withdrawals would be affected and whether I should resubmit the requests; however, I did not receive any response.

When I logged back into my account, I noticed that the $800 withdrawal request had disappeared entirely. It is no longer visible in my casino account or in the withdrawal history. The first withdrawal of $1,000 still shows a “processing” status.

I contacted customer support several times via live chat. I was repeatedly told that everything would be fine and that the relevant department was working on it, but no explanation has been provided regarding the missing withdrawal and no timeframe has been given.

I chose this casino after seeing positive feedback about their withdrawal processing times on AskGamblers, which is why this situation is particularly concerning.

I am simply requesting clarification and the proper processing of my withdrawals, as these are legitimate winnings and were requested through the same method used for deposits.

Please find the supporting documentation attached.

Thank you for your assistance and for reviewing my case.

Kind regards,
Martin

$800

Beschwerde-Statistik

Gelöst 30

Durchschn. Betrag $ 2,825

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.3/10 ● 619 Bewertungen

Top-Bewertungen unserer Spieler

Kajan86

vor 1 Woche

10/10

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MaximilianL

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Persönlich.. BESTES CASINO! Bester Kundensupport, beste Bonis und die Umsatzbedingungen sind der kracher! Wer hier nicht spielt ist selber schuld!! Der Vip Support antwortet mega schnell per Mail und auch der Chat mit einem Mitarbeiter bringt dich immer zum Ziel!

Was mir nicht gefällt ist, das ich nicht jeden Tag, am besten den ganzen Tag spielen kann! Was ich mir vielleicht wünschen würde, wären noch Merkur spiele wie Eye of Horus usw. aber man kann ja nicht alles haben.

Nemzo1337

vor 3 Wochen

10/10

I’ve been a loyal player at Tsars for several years, and it remains my top choice. The casino offers an amazing selection of games and consistently great bonuses that actually give you extra value. What I appreciate the most is the huge variety of payment methods and the fact that withdrawals are always processed very quickly. The support team is also top-notch – they are professional and respond almost instantly whenever I need help. If you are looking for a reliable casino with fast payouts and excellent service, Tsars is definitely the place to be. The only thing I would like to see improved is perhaps more frequent slot tournaments, but overall it's a 10/10 experience.

I would appreciate more frequent slot tournaments and perhaps a few more exclusive live casino tables for high rollers. Also, a slightly faster verification process for new payment methods would be a great addition to the overall experience, although it is not a big deal for me.

Dear Nemzo1337, It is truly heartening to receive such a warm and thoughtful review from someone who has been a part of the Tsars Casino family for several years. We are deeply moved by your kind words and the trust you have placed in us throughout your journey here. Knowing that we have consistently remained your top choice is the highest compliment we could hope for, and it serves as a wonderful reminder of why we strive to provide the best possible service every single day. We are so pleased to hear that you have found genuine value in our game selection and bonuses, and that our efforts to ensure swift withdrawals and professional support have made your time with us feel seamless and reliable. Our support team was especially touched by your feedback; they care deeply about being there for our players whenever needed, and knowing their dedication has made a difference in your experience is incredibly rewarding for them. Regarding the areas where you feel we could grow - such as the frequency of our tournaments, the variety of our high-roller tables, and the speed of our verification processes - please know that we genuinely value this perspective. Feedback from loyal players like yourself is the most important tool we have for evolution. While we are always looking for ways to enhance our platform, we want to assure you that our team is working hard every single day to refine and improve the overall experience for all of our customers. Thank you once again for your incredible support and for being such a vital part of our community. We are honored to have you with us and look forward to welcoming you back for many more sessions to come. Warmest regards, The Tsars Team

Tsars Casino vor 2 Wochen

Bettan77

10/10

Tsars is a very good casino. Easy navigation and customer-friendly layout. No problem with deposit or withdrawal. The agent is very good and fast. I like this casino.

ShannonFair

10/10

A smooth and enjoyable casino experience with fast withdrawals, especially using crypto, and a wide variety of games including live options. The interface is user-friendly, and deposits are seamless. Generous bonuses and responsive customer support make it reliable, while frequent new game additions keep things fresh and entertaining for regular players.

Promotions are not very frequent, and wagering requirements can feel difficult to meet for quick withdrawals. Some payment methods include fees, and verification may take time. Transaction history can be confusing, and withdrawal limits may not suit high rollers. The lack of a sportsbook option might also disappoint players looking for more variety.

Dear ShannonFair, Thank you for your thoughtful review. We’re really glad to hear that you’ve had a smooth and enjoyable experience overall, especially with our fast crypto withdrawals, game variety, and user-friendly interface. It’s also great to know that our support team and ongoing game updates have made a positive impression. As part of our commitment to maintaining this level of experience, we offer a variety of bonuses, including, but not limited to, daily rewards, loyalty bonuses, and deposit bonuses. You can find all available offers in the “Bonuses” section. Please note that some bonuses may require the wagering requirements to be completed within a standard period of 3 days. This aligns with industry standards and helps ensure a fair and enjoyable experience for all users. However, cashback and daily reward free spins are wager-free. Regarding the verification process, document reviews are typically completed within 15 minutes. However, in some cases, our security team may require additional time to thoroughly assess certain documents. Withdrawals in our casino may be subject to a commission fee charged by the payment system provider, over which Tsars has no direct influence. The commission amount depends on the selected payment method, and a full list of applicable fees can be found in our Terms and Conditions. In addition, our withdrawal limits are set in accordance with our internal policies and industry standards, and they apply equally to all players, including high-stakes users. These limits are in place to help ensure a secure, stable, and fair environment, while maintaining a consistent and reliable service for every user. For your convenience, you can also easily track all your account activity at any time. Your transaction history is available in the Cashier section, where you will be able to view all activity on your gaming account, including deposits, withdrawals, wins, and bets. We also understand your frustration regarding the lack of a sportsbook option on Tsars. Please rest assured that we are continuously working on expanding our platform, and the addition of new features, including sportsbook, is part of our ongoing development roadmap. Thank you once again for your feedback, understanding, and patience. We truly value your input, as it helps us continuously improve our services for all users. Best regards, The Tsars Team

Tsars Casino vor 3 Wochen

WERSON99

10/10

The best promotions and quick deposits. The gameplay is good, they always respond on chat when you have problems or any inquiries, they help or advise. Also, many deposit methods. I recommend <3.

Faster141