Dear Askgamblers,
Please note that the player is currently undergoing additional verification, which includes both selfie submission and video verification. The video verification is scheduled for May 12th. Once all verification steps are completed, reviewed, and a final decision has been made, we will provide you with an update. Usually this process takes up to 5 business days.
Please be informed that additional verification is conducted in accordance with regulatory and security requirements. These checks are implemented to ensure the integrity and safety of our platform.
As per our Terms & Conditions, we reserve the right to request additional verification at any time:
“5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks”). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.”
We also confirm that withdrawals remain on hold until the verification process is fully completed. As stated in our Terms & Conditions:
“5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us –
[email protected].”
We would like to thank ZCONVERSE_ for their patience during this period.
If you have any further questions, please feel free to contact our customer support team via live chat or email at
[email protected].
Best regards,
Peter
