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Tivoli Casino

Player Rating 18 reviews
5.4/10
18 reviews
Complaint Response 3 complaints
1 day avg. 3 complaints
What we like
  • variety of games
  • instant play
  • SSL encryption
  • game are reviewed and approved by independent partners
  • customer support available via live chat and e-mail
What we don’t like
  • they don’t have 24/7 support
  • Restricted Countries: Saint Barthéley, Israel, Spain, Turkey, Afghanistan, Iran, Iraq, Italy, France, American Samoa, Guam, China, Macau SAR China, French Guiana, French Polynesia, Guadelupe, Réunion, Saint Pierre and Miquelon, New Caledonia, Saint Martin, Martinique, Wallis and Futuna, East Timor
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Tivoli Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.tivolicasino.com
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, Norwegian
Casino Type
Instant Play

Tivoli Casino is an online casino that offers a unique experience using some of the most popular software platforms in the gaming industry. These include Net Entertainment, Microgaming, Play 'n Go and NYX Gaming. The casino is built on the history and reputation which is associated with the Tivoli brand and is part of the Tivoli family and the world renowned Tivoli Gardens in Copenhagen, an amusement park attracting millions of both Danish and international visitors every year. Players have full access to all the games available instantly through a flash browser with absolutely no requirements of a download. Tivoli Casino has recently launched mobile version of it's casino site, that is supported on all types of mobile devices.

Tivoli Casino Limited is a company registered in accordance with Maltese Law and operates under the Lotteries and Gaming Authority of Malta.

Restricted Countries

Tivoli Casino does not accept residents of China, Macau, American Samoa, Bonaire, France, French Guiana, Denmark, French Polynesia, Guadeloupe, Guam, Martinique, New Caledonia, Reunion, Saint Barthelemy, Saint Martin (French), Saint Pierre and Miquelon, East Timor, United States of America, Wallis and Futuna, Afghanistan, Iran, Iraq, Israel, Spain, Italy and Turkey.

Security and Fairness

Tivoli Casino takes security very seriously and employs SSL Encryption throughout their network to keep players data completely confidential.

The casino operates with a random number generator that is reviewed and approved by independent partners, this ensures players will have a fair casino experience every time they play.

StallCation

Complaints

Read the complaints other players have left for Tivoli Casino. Learn more about complaints.

Show all complaints
Unjustified confiscation of ALL winnings
On the spring I was on my mobile and searched for a new casino. And Tivolicasino had been given some good grades. I opened an account (on mobilephone) and deposited 50€ + got 50€ bonus above that. After that I searched over the terms but the link did not work on mobile it just returned to the startpage. Well I thought on every good casino I have played the lowest maxbet has been atleast 6€ . So I started playing and played for example aliens and gonzo's guest. And my balance did not at anypoint got below 50€ Biggest was from gonzo's quest for a 4€ bet about 1800€. At some point of the gaming I played a few (37) round aliens at 5.25€ bet. From which I did not win any significant amount. Well after sometime I got the wagering through and after that my balance was little over 2050€. I made a withdraw request of little over 2000€. And on the same evening I got e-mail from them saying that my withdraw had been ACCEPTED and I would receive the funds soon. At that point I was like great this is how things should be done. But after that it got ugly from the casino. On the next morning I got e-mail from them asking for documents. I was like what do they need those for my withdraw has already been accepted. And few minutes from that I got e-mail that my withdraw had been rejected because of breaking of a maxbet rule. Maxbet would have been 5€ . So my biggest bet was only 25snt over the limit. And those rounds were under 10% from the total wagering. So I am still waiting for the money that they promised me. And that is my main complaint about that I have received the e-mail clearly saying my withdraw has been accepted and will be paid out to me shortly. It has taken almost 5 months now and I have still not yet received the money.
staus Resolved

Complaint Statistics

Resolved 3
Avg. Amount $ 352
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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Player rating
5.4/10 18 reviews

Top reviews from our players

Tivoli casino offer games from Microgaming, NetEnt, Nyx Interactive and Play'n GO software. It was a new casino for me, so I decided to give them a chance and tried it out. The second reason why I joined them is because they offer NetEnt games.

After I registered, I made deposit of 20€. I wanted to try Dead or alive game at this casino. I didn't take any bonus which they offer. It was first time when I was playing DOA only with my money. So far I had always bonus with it. I played at 0.18€ per spin and the balance was dropping very fast. After I lost 10€ in few minutes, I decided to take break for a couple of minutes.

When I came back, I played at the same bet. Finally I got free spins and a chance to win something big. In free spins wilds came very fast, I received additional 5 free spins and in the end of 12 free spins I got 2 wild lines. I finished with over 900€ on my account. Later I closed the game.

When I requested a withdrawal I had some problems. I could not withdrawal to Skrill because I couldn't write my email, so I check for live chat to solve this and I found that they don't offer it. I wrote them mail and got answers after an hour later. When I reply to it, they wrote back very vast in 10 minutes. So when they solve my problem and after I send them my documents, I received payment in 3 days.

I made several deposits here, I managed to cash out twice. The second time the payment was done in 24 hours.

First thing I didn't like at the beginning was live chat. The email support was fast, but I think live chat could be even faster to solve some problems, questions. The second thing which I notice, they could add search box for games. This way could be easier to find certain game.

After all it's a good casino, I give them 8 stars.

Thank you for taking the time to review Tivoli Casino. We really appreciate your honest feedback and comments. Regarding the live chat support, it is something we are looking into and shall be introducing in the near future. Also congratulations on your fantastic win on DOA, that's really great! Hope you will remain a loyal player of Tivoli Casino and luck will be on your side in the future!

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Tivoli Casino is one of the newer casinos that offer Netent games. Besides NetEnt games, Tivoli offers Microgaming too and games of a few other software providers. From my past experience, I know that casinos that offer games of these two software providers are mostly safe casinos with fast cash-outs process.

But there’s other reason that I joined this casino. The reason was that what here on AskGamblers I found an exclusive welcome offer of Tivoli casinos for AskGamblers members. It was a bonus of 150% with WR of 40 x bonus + deposit and another with + 50 free spins for the video slot game Dracula and that with No Country Restrictions. I like that "no country restrictions" because NetEnt Casinos generally favor the players who come from the north of Europe.

After registering at the casino, I decided to make a deposit and get this bonus. Before that, I wanted to ask a few questions on their support for this bonus offer. But then I discovered that the Tivoli Casino does not offer live chat support. I know that Tivoli is not the only casino that does not have a live chat support, but that is one most important thing for me when I choose an online casino in which I intend to play. They have support available only via e-mail. And that's not all, even their e-mail support is not available 24 hours every day of the week. It is only available from 8:00 to 22:00. That means it's not available in hours when I mainly play in online casinos.

On their website I found another fact that I did not like. Withdrawal process, if you select one of the e-wallet lasts 3-5 days. Ok it's not that slow, but there are so many casinos where you will be paid within 24 hours. In the end I gave up on the idea to make a deposit here and I looked for other online casino for that.

For Tivoli casino I give 6 stars.

Tivoli casino is quite new place for me, and still new, because i played only couple of times at this casino, and generally do not have enough experience to review casino really full, but i have some experience so i will easy share it with everyone.

Tivoli casino offers games with a good selection, there is games from netent, games from quickfire, games from nyx. This is more than enough to have awesome time in casino. Every software at website is popular and interesting, so i give big thumbs up for this too tivoli casino, i like their games selection.

Customer support at tivoli casino is quite good one. To be honest i speak with them only two times, but both times they was online and replied to me in very good manner. Nothing else i expect from casino customer support in live chat.

Bonuses and promotions are ok at this casino, weekly reload bonuses are vary, usually it is just 50% bonus, but sometimes casino offer 100% bonus, or just good freespins offers, so believe everything is good here with this component.

Withdrawals are quite unknow for me, because i never withdraw from this casino, so i am really sorry but i can't inform players about this in my review. I think withdrawals should be fast, but of course better to check it with someone who make withdrawals from this casino.

I am personally OK with this casino, even taking a fact that i made 3-5 deposits and never withdraw. Their bonus offers are ok, freespins sometimes credited to my account without any deposit, and everything is ok. One annoying thing i notice when join this casino - they do not have search bar for game, it is very annoying, really. Not sure, probably now they already add it, but it was always very bad for me and i was angry searching game i want to play.

Nothing special I could add here. Probably I will be happy to have more bonuses from this casino, specially with freespins attached.

I was looking for a good casino with NetEnt or Microgaming slots and also a decent welcome bonus! I saw this casino on askgamblers,with both NetEnt and Microgaming games and I decided to sign up and to make a deposit! They have a 100% welcome bonus,up to 100 euro + 50 free spins on Starburst but these free spins are only available to certain countries!

I made a 20 euro deposit via skrill and I received another 20 euro and no free spins!
They have an interesting website,I like the theme and also because it has all the information that you need to know,about bonuses,games,payment methods,etc! I played Immortal Romance because I like very much this slot and its features,especially the Wild Desire feature! I had 40 euro in my account,I managed to reach 75 euro but suddenly the game stopped paying and my account balance decreased very fast!
I changed the game because I thought that maybe I will have more luck playing Thunderstruck II but I didn't! My account balance reached zero and I was a little bit disappointed because I thought that I will be able to complete the wagering requirements!

They have a lot of games,quality games from NetEnt and Microgaming and I will give a 9 for this! Regarding the payment methods,I saw that they have a couple of options,especially the ones that I am using like Skrill and Paysafecard so I will give an 8!

I want to say that I was disappointed because of the poor payout rate and I will give only 6! Also,a bad thing is that the u have a lot of country restrictions from free spins to wagering requirements!

The welcome bonus is available to all countries but with different wagering requirements!For the rest of world,the requirements are 80x,very huge in my opinion!Also the free spins are available only to a couple of countries so I will give only 6 for the welcome bonus!

Great games, quick withdrawals, nice customer service

Tivoli casino caught my attention for many reasons-it's based on microgaming and netent games, which I am a fan of, it's listed as a top casino in my country and it always makes me curious, and at last- they were giving 10 free spins on Gonzo's Quest. It's always nice to get free stuff, especially from a software you're a fan of.

I signed up. and claimed my free spins.It was said that they were successfully added to my account, but when I tried and opened the game I wasn't able to play it. I waited for more than half an hour and then tried again a couple more times but nothing changed. Then I decided to contact their customer support. I have to say that I find it as a big minus that Tivoli casino doesn't have live chat. The customer service works till 21:00 and I wanted to contact them at 21:20. Frustrated, I wrote them a message with my question and decided to let it go and visit this casino later. Surprisingly I got an answer from them the same day saying that they're sorry to say that, but players from my country are not eligible to get the free spins. I was upset to hear that, but decided to make a small deposit of 20€ there. I deposited via my credit card and the money was in my players account within 10 minutes.

I decided to start with blackjack. I played on three hands and placed 1€ on each, it's little risky but it paid off, because I won about 30€ there within 20 minutes. I was little disappointed that they don't have a bigger variety of table games. There wasn't any casino holdem games, or live games, only one jackpot poker and that's it.I played the jackpot poker for some time but it wasn't very lucky for me and eventually I lost 15€.

And then I played slots. I haven't played Starburst for a while, so I did that. I placed 2€ bets and after 8 empty spins got 20 coins win. I continued to play it, but unfortunately Starburst didn't bring me any more luck, so I quit when my balance hit 15€.

The last game I played there was Enchanted Meadow. I placed 0.75€ and after 6 empty spins I won 6.50€ and overall I didn't get bigger wins than this. After playing it for twenty minutes my balance had only few euros left and I used them on The Wish Master, which wasn't very lucky for me as well.

I haven't withdrawn from them, but overall, I liked the slot games this casino has. But unfortunately that's the only positive thing I could say. The variety of table games is poor, they don't have a live chat, so if you're having major problems it would take time to ask for help. I won't be depositing there again, there are other Netent and Microgaming casinos who fit my taste better.

When I browse the askgamblers I found a promising no deposit free spin offer. That was the Tivoli casino 10 free rounds. First time when I saw I thought my country wasn’t allowed to use it because the most of the netent providers are don’t let the Hungarian players to play with them free spin bonuses. The Tivoli casino is an exception, I decided to create my account and try the bonus maybe I can use it. In the registration page I entered my askgamblers promo code and after I registered I activated my account.

The 10 free rounds were in the gonzos quest but when I started the video slot my free rounds wasn’t there. I went to check my profile and finally I found the bonus code claiming page. I entered the bonus code again and this time the bonus rounds credited. I started the gonzos quest and played down the 10 free rounds. I wasn’t so lucky but at the end I had 2.7 euro to play. This no deposit free spins have 40 times wagering requirements, it means I had 108 euro turn over before I can claim my winnings. I don’t know what is the maximum amount what can be withdrawn because I was far away from my bonus play through. I played down my bonus on the gonzos quest and lost it within a few minutes.

Next day I get a email from the Tivoli casino, they credited my account with another 20 free spins on the gonzos quest. I thought it is some kind of deposit bonus but it was not. I played down my 20 free rounds and collected 4.3 euro from it. The wagering was the same so I decided to play on 40 cent bets. I lost the bonus money again but I will deposit here to try my luck in real action without wagering requirements.

Tivoli its sure the newest Netent and Microgaming Casino I have came cross to and that was here at Askgamblers site.I opened the casino to check what they have to offer and found that good promos they are giving for new customers like me.Because I am big fan of the Netent games ,actually Microgaming also,actually they have some other game providers ,but honestly I have no interest at all to play those games.Not be unfair of this other providers Nyx Interactive, Play ‘N’ Go which this casino has to offer,they might be nice games ,but I am not in to that games at all.

So I took a close look to their web site and they ,looked like nice casino,what brought my attention as a new player ,was the welcome bonus of 100% match and of course the 50 free spins on Starburst.I did opened theirs Terms to read what are the wagering and conditions ,so as a new casino ,they ask for X 40 ,which by me are not that bad.

The next move was to open an account and make a decent deposit so I could grab those free spins and the bonus,but what payed my attention ,well actually I didnt expect that one is coming.When I took a closer look again in theirs terms ,they were asking for wagering the bonus X 40 like I previously said ,buut ,for depositors via Neteller ,like my self,we need to wager the bonus X 80 ???

Wow ,I never saw conditions like this from not at 1 casino and believe me I play at many of them.So my story ends here ,because I stopped even the signing up process ,neither I open account there and that is just because of the weird terms of wagering at this casino has to offer.I liked them ,just because they are under Malta licence,so I guess they are safe to play,but wagering my deposit X 80,Thanks Tivoli ,but no Thanks !

Change your wagering on the deposits made by Neteller ,they are shocking !!!

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