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Sunset Slots Casino

Player Rating 21 reviews
6.4/10
21 reviews
Complaint Response 10 complaints
3 days avg. 10 complaints
What we like
  • Available in instant-play format
  • 24/7 support via live chat, toll-free phone, and email
  • Secured with 128-bit SSL encryption
  • Proven fair through independent audits
What we don’t like
  • Not available to players in Costa Rica, Denmark, Israel, Poland, Bulgaria, Romania, South Africa or Ukraine
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Sunset Slots Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.sunsetslots.com
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French
Casino Type
Instant Play, Mobile

Sunset Slots Casino is an online casino with a luminous theme and downloadable and instant-play games. It is powered by Pragmatic Play (formely known as Topgame Software) and Parlay. The casino holds an online gaming license from the jurisdiction of Curacao.

Restricted Countries

Players residing in South Africa, Bulgaria, Costa Rica, Romania, Poland, Denmark, Israel or Ukraine are restricted at Sunset Slots Casino. All other players are free to register as long as online gambling is not illegal according to their country's laws.

Mobile Gaming

Sunset Slots Casino can be played on any mobile device, smartphone or tablet. Mobi casino doesn't the full game selection, but players will still have a large variety to choose from.

Security and Fairness

The security measures used at Sunset Slots Casino are similar to those used by major financial companies. Most importantly, they use 128-bit SSL encryption for any communication that is sensitive in nature. This means that any personal data, credit card numbers, and other financial information you provide to the casino for registration, verification, or banking is kept obscured at all times.

The Rival Gaming platform used at Sunset Slots Casino is continually audited by independent testing agencies. Sunset Slots mentions this in its FAQ, and numerous audits have been conducted over the years at many other Rival Gaming casinos to validate this statement.

StallCation

Complaints

Read the complaints other players have left for Sunset Slots Casino. Learn more about complaints.

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Sunset Slots Casino - $2,118 Balance Frozen & 200k Tournament Winnings Voided
On January 31st my Sunset SIots account was blocked or closed without explanation. To be fair I have had a great experience at Sunset Slots until this unfortunate event. Deposits were smooth and live chat customer service is almost Nordstrom's level. Account managers like Steven, Brian and Morty are really good people that want you to have a great experience. It's just really sad too Sunset Slots closing member's accounts that have cash balances. Who is going to trust Sunset Slots with a cash deposit? They will close your account when your up and steal your money blaming a terms violation with no explanation or proof. I have a single account at Sunset Slots Casino. I have made 4 deposits and maintained a $5,800 cash balance. ID Date Type Amount Method Status SSS3888014 31-Jan-2017 01:39:32 Deposit 487.00 USD Visa Approved SSS3885358 29-Jan-2017 02:48:24 Deposit 297.00 USD Visa Approved SSS3874301 22-Jan-2017 01:07:20 Deposit 197.00 USD Visa Approved SSS3874294 22-Jan-2017 01:03:44 Deposit 291.00 USD Visa Approved I was playing my cash balance/bonus for their 200k guaranteed tournament. Just 1 hour before the end of the tournament, my account was blocked. "Sunset Slots Casino Message your account is blocked. Contact Support for more details" I was playing with $8,800 ($5,800 real cash and $3,000 bonus) and in the running for at top prize based on my wagering in the last 24 hours. I thought it was a misunderstanding as I had studied the Sunset Slots Casino terms and conditions from top to bottom. I find it very suspicious that they block my account account with one hour left in the tournament after I had wagered hundreds of thousands in the last 23 hours. I contacted their Live chat and emailed but they haven't gotten back to me. I finally called and talked to Liam. He told me that my account had been closed by casino management and my remaining $2,118.38 real cash balance was forfeited and there wasn't anything I could do about it. Along with my $200,000 guaranteed tournament ticket and the cash for placing. The loss of money and time is truly sobering. I thought I had finally found a an online casino that I could trust. Then 1 hour before placing in my first 200k guaranteed tournament my account get shut down. There is absolutely nothing in the Sunset Slots terms and conditions that I violated. Hopefully this was just a mistake. 4.1.2 I have only 1 account. 4.1.3. I have entered all mandatory information requested when I signed up. All information is current and correct. 4.1.6. I have never transferred funds from my account to other players or to received money from other players into my account. 4.1.9. I have signed sent all credit card voucher documents to verify my identity and to authorize use each specific card used deposit. I have provided a copy of my Drivers License and well as my bank statement to verify my address. For this complaint to be resolved I would like my account be re-opened with my $2,118 and most importantly my winnings from the (Tuesday Jan 31) 200k tournament placement. Thanks to websites like AskGamblers, LCB and WizardofOdds we can hold casinos like Sunset Slots accountable for closing member accounts with cash balances and tournament winnings. This is unfair and bad behavior on behalf of the casino.
staus Unresolved
$2118
Sunset Slots Casino - Stalling a small payment for ages!
Dear sir , 4 weeks ago i registered with sunsetslot my account name is moelmoel with claim free bonus $50 after thats i play with fun and met waggered , then in the next day i chat with support chjat name ella thats told me i must made deposit $25 and send documents . and the next day i send my documents and afters 2 days i recieved tickets number with ticket number #SEC2338915 thats my account was fully verified , and the next day i made deposit with my moneybooker $25 , and chat with ella again thhen told me my withdraw will recieved on 48 hours, i waited with patience but after wait 2 days my withdraw still pending , and the next day i chat with suppor name masson at least my withdraw will process top day on decmeber 12, 2015, but suddenly helpsedk told me : Help SunsetSlots.com ******************@yahoo.co.id Hello Mulyana, Thank you for contacting us! I have checked your account and I see that your payout was declined due to missing Moneybookers e-mail address. Please send us your Moneybookers e-mail address and after this is approved,you can apply for a payout request. I am sure that you will be able to enjoy your winnings in the shortest amount of time. We are here at your full disposal. Have a good day, Sean. We hope this response has adequately answered your questions. If not, please do not send another email; simply click reply on the auto reply-email you received from us and enter your comment. It is so funny how staling tactic this casino after 4 days that casino told so easly missing my moneybooker account , so i cahat with caesar i must send my moneybooker account to [email protected] , its so confused but i did it and i recieved messege from [email protected] with ticket number : Accounting SunsetSlots.com Ke *******************@yahoo.co.id Thank you for contacting SunsetSlots.com This is your confirmation that we have received your email request for assistance and we have assigned you ticket #ACC2404863. You will receive an answer shortly. Im just curriously how this casino cant missing my moneybooker account it is so easy can find at deposit history i made it ..its non sense !!, with all evidence and doccument all i have i attech here, Please ask gamblers help solve this case, really im so dissapointed with this casino !! To day i chat with support name caesar on december 12, 2015 regarding my withdraw , he told i must send my moneybooker to [email protected] i already sned it as previously above.....obviously this casino only round and round after half an hours chats suddenly i disconnected by the casino and cant log in again...this casino very dissapointed , full of lie and staling tactic !!
staus Resolved
$125

Complaint Statistics

Resolved 5
Avg. Amount $ 824
Avg. Complaint Duration 33 days
Avg. Response Time 3 days

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Player rating
6.1/10 21 reviews

Top reviews from our players

They do not respond to any of their players when it comes to withdrawing your money, but they will sure help you out when you want to make deposits. They are always there and willing to help even sending you chat messages. Can't get that when you want your money.

This casino site Sunset Slots casino is lazy, they are good in scamming people.

-Nice assortment of games (except video poker).
-Fun and helpful chat representatives.
-Fast game loading times.
-VIP-manager Alex who has been working with me has been great. He provided some good bonus offers.
-First deposit I scored huge; slept great. The next morning I lost it all. But, that's gambling anywhere you go!
-Two deposits later I realized I have kicked butt. Slept great.
-Yesterday (3/31) I requested a withdrawal for $1000. I need proof of credibility before getting too involved with a company. Alex was helpful in providing instructions, documents, and email addresses for submission. Btw, document submission isn't a big deal. I sent pics taken from my camera phone.

I will keep the community updated on my experiences.

I will keep the community updated with my experiences. So far, so good.

-Lack of VP games. Multi-line poker is desperately needed.
-Few slow moving slots, this is something that shouldn't be too hard for the software gurus to change.
-I lost connection a couple times--or my connection slowed- games weren't lost, thankfully.

Recently I received several emails from Sunset Slots Casino with a 25 dollars promo to join the casino with a wager of 99 x bonus. To be quite honest I didn't check the TC on live chat for this bonus, whether it’s another one of those non cashable bonuses just to try the games or you can get some free money from it.

Anyway when we are talking about US players who don’t have a big choice of casinos, the high grade of 7 here at AskGamblers gives me hope that this is a descent place for players. Also the pending time of 0/24 hours isn't bad at all and it’s quite encouraging.There are two games here that are marked as new and those are Tales of Egypt which I tried and Orbital Meaning and Sugar Rush. The day I took the bonus my first choice was the game Lost Gems of Brussels, 5 reels, 20 paylines. It seemed glamorous and I cant remember that I have tried it somewhere before. I had some descent wins and my balance moved up to 70 dollars.

I can't say that I enjoyed playing because whenever I play Rival, Top Game or RTG I always think about all the problems I had with payouts and possible complications, even if I am playing in a casino which is ranked high in it’s group. I took a look at the bonuses here and saw that the wager was 25 x deposit plus bonus. I also saw that there is only one complaint against Sunset Slots. I don’t know how it got to that a player being let to register, take a no deposit bonus, wager it, make a deposit and even then be told that players from his country are not allowed to play in the casino. I cant say that it’s the casinos fault because the same thing has happened to me in another casino.

Given that there are no complaints for withdrawals and the high grade it has I think this is a safe casino to play in.

Inactive user
7/10

At this casino, I opened the account four years ago and then I used some free chip promotion that were very attractive. Then the Sunset Slots Casino was part Rival groups ie. They used their popular software. One of these free chips I was able to turn as much as WR requested and subsequently in the account I had € 120. I do not remember the details but then I mostly played the Japan-O-Rama video slot, which I was happy hands so I turned full bonus only by playing this game.

After verification of accounts and deposit of minimum $ 25 I paid the bonus winnings denominated in the € 120 which is about $ 150. Payment is done for some four working days, so that matter can not say that it was extremely fast knowing that Neteller payouts and do not last as long, often all completed within 48 hours. Mostly payment is completed and since then I've made a huge break until today. I think I got before the leave even a Christmas bonus of $ 5 and that's it.

After three to four years of break, I decided to come back to a place where I experienced so many beautiful moments. But during the time I was sure that some mistake in the matter because I could not find even approximate page design one that I can remember, however, "Sunset slots casino" searches, me just throw this site. I decided to contact support and they told me that they are now on the "top game" software and that as a former player I have VIP privileges if I open an account with the same name as the old casino.

This I did, and I immediately got on the account of $ 25 welcome bonus, rollover was huge even 99x so that it never managed to turn even though I was not able to try a lot of games since then I have almost all placed on Roulette and it was over in seconds. Some of the games I tried the slots such as: Beauty Salon, Lotto Mania and Bee Land. I think that top game casinos have the best support, these people literally sleeping on the chat at any time of day or night Instant corresponds. Payments are moderate and no problem passing, we will see if once I paid the money, for now a great respect for the new Sunset Slots Casino.

I am still playing in this casino and will be playing for a long time it looks like. Because they never have any issues like other Rivals I have played in. In other Rival Software Casino's it seems like they always have some sort of issue whether it be technical, finance problems or bad communications when you win something and try to cash out something is always wrong they claim, and stall on your payout's but this casino never has any issues with withdrawing and processing your withdraw very quickly and smooth and that is the way I like it.

If you are lucky in this casino and make a withdraw you will definitely not run in to any issues with your cash-out and will be paid your winnings in a timely manner what ever the amount may be! And this is just based on my experience with them. I played all the Rival software casino's but this one stands out from the rest. So again, I rate this casino number one in Rival gaming casino's!

Well they could offer some better bonuses once in a while but other than that I have no real dislikes about this casino and thought I would write this post so players who do like the old school three reel slots that Rival software offers can play in a safe and honest casino and know that if they win they will be paid!
I have made 7 medium and large withdraws in the 6 or so months I have been playing in this place and got every one of my withdraws without any issues!

I found this casino about a month ago. I like Rival Casino's because of their great selection of their three reel slots and they all seem to pay very good wagering $2 or $3 dollars a spin. I never play less than a dollar per coins allowed, like if it has three pay tables I play $3 and so on. Well I hit the jackpot on Saturday 8 Nov 2014 playing Surf Paradise at $2 a spin and you will have to log in to see what that is and I cashed out the whole amount but the thing is I hit it on a Saturday and by Monday morning the 10th of Nov 2014 I had my money in my account. Now that is what you call a fast payout. If finance only works on week days then it took them about 4 or 5 hours to pay me. I checked my account at 8:00 am and the money was there.

So as far as payouts, customer support and good paying slots I would rate them at 10 of 10. No other Rival Casino will pay out in less than two days that's for sure. I have been playing in Rival Casino's for over 6 months now and this one tops them all with speed in paying out your winnings no matter how much you win. My first withdraw in this Casino took three days and that is because It was my first and I had to send in all my documentation. They do not offer many bonuses but that is good all the money you win is yours and don't have to worry about making any playthrough.

Nothing so far!

Sunset slots is a part of the Rival gaming community. It has been quite some time when I played on this casino. I think it has been around 10 years for Rival in the gambling world and they have a lot of casinos with them now. To my bad luck they did not have any no deposit or free play offers which I absolutely love and Rival casinos are famous for that but I guess bonuses of their casinos are not in their hands.

Saw this casino from email and checked about it online and heard all the good stuff so decided to join this one. Was eligible for a sign up bonus and also a cash back about which I did not understand a single thing. I just like to play with the real money.

SO I sent 40 through my Neteller and started with the games and downloaded the software because the instant play version is very slow of most of the casino. I started with the three reel slots and soon I hit the three same combination on the big cash win and got 60 for that and I could not believe this because from real money I had never ever won this big from a single spin.

Played a lot of three reel slots and was not at all interested in video slots because the variance is too much and there are a lot of chances of losing money so stayed away from them. In the end I tried some table games and my balance was over 100 already so I did not need to be greedy and just decided to withdraw and got the money in my Neteller within a couple of days. And I have to mention this that they have the nicest support staff ever. Really nice action and the return to player is also very good and it was in my case luckily. Would love to continue with this casino again sometime. And I really liked this casino and would rate them 9.5 out of 10.

Sunset slots casino using under rated software which name is Rival, and therefore not so many people playing this software nowadays, but I was able to play in this casino few years ago, actually I tried lot of Rival casinos, because all of this casinos was able to award me with no deposit bonus.

I played at sunset slots casino two times, first time I was playing with 15$ no deposit bonus that I claim in this awesome Rival cashier, just download, register, visit cashier, saw no deposit bonus, read the terms, and claim this bonus. I have some fun with it, but it was not last long, and this is not surprise since it is hard to get a lot of playtime with just 15$ on balance. After losing this bonus I visit cashier again, to see if there is any good bonus waiting me, and notice that I have 200% bonus offer which I can claim, so I decide not wait and made 30$ deposit. 90$ on balance sounds much more better than 15$ right? Plus no any max withdrawal rule. I start playing i-slots, tried about 10 slots playing each till feature, and I was doing not so bad before I get tired of medium and low variance games and start playing scary rich 2. This slot can really make you scary rich, but like any other high variance game it can just eat and eat money, and to be honest i think this can long for a hours. This happens to me since lost 100$ balance at moderate bet in about a hour, I was able to get bunch of free spins feature, but unfortunately payouts in this features was really low. But of course I am not complaining about it, I know what to expect from high variance games.

I rate sunset slots casino with 6 stars, because I did not test payouts and customer service.

This casino is surprised me because I never thought they are paying so fast. I registered to them to get the 52 euro no deposit bonus with a huge wagering requirements about 2000 euro. I didn't win many times on rival casinos so I usually play at higher stakes with their no deposit bonuses.

When I created my account I simply claimed the 52 € and went to choose a video slot. I started with the Wild westernes machine with two euro bets. This video slot gives out the bonus features easy but this time was hard to trigger the features. It has two type of bonuses, the first is the bonus game and the section is the free spin feature. When I lost the half money what I have got my luck was turned and get the features. First I hit the three bonus symbol and I able to start to shoot the bottles. I collected 70 euro from it because I hit the ammo boxes and the new bags so I able to shoot many times.

After that I get the free spins feature but it was only ten spin with 3 times multiplier. In the end I wagered my remaining play through requirement at the scary rich 2 with some nice free spins. So I wagered my money and contacted with the live support to ask about the cash out steps. First the support told I wasn't able to cash out because I have an account. I told him I never registered here before and asked to prove it. After a five minutes later he apologized to me because I was right. I sent them my documents and deposited 25 euro to make a withdraw. Two days later they contacted me with phone and after our phone conversation 2 days later I get my money to my Skrill.

I requested to their casino's support if I can used my local bank transfer to play their casino at that time my Neteller account was currently under verifying process that's why I asked if I can. Then 12 hours later they email me and said that yes I can because it's on their deposit option so I registered after that download then go to their cashier section type the needed importation and I asked their customer support via live chat and I said if how long does it take to be credited she/he responded that I need to wait at least 24 hours to be credited. So I used their play version instead of real and play different Rival casino games.

Like the other Rival gaming they're fine to play but they're more focused to their different types of bonuses and that's why they're different to other normal Rival casino. After my waiting I saw my funds on my casino balance and gladly picked the great games! Under the bonus terms and condition is not a problem but the problem is the game limitation I am restricted to choose the excluded or restricted games that on TC. The 100% deposit bonus is nice and it's "3 deposit bonus" what I mean it's not only for first deposit but 2nd and 3rd also!

The good thing about their casino's communication is their Facebook page because I can update their bonus not only on email but also on social networking sites like Facebook and Twitter. The exciting experience that I will share is that they're passion quality casino specially on their graphics and games another are their professionalism and security of their players. I withdraw to their casino 3 times and I got it in time and safely without doubt there software don't have malware and viruses unlike the other low grade online casino I know this because when my antivirus scanned I saw many unknown "red files" or malware to other casino's software. Overall on my track to this casino I will rate them 8/10 overall.

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