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Hi P4v3l1986, Thank you for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are appreciating our fast withdrawal process together with our bonuses. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 09:00 - 23:00 Email [email protected] Best Regards, Justin Sunmaker Team
I came across this casino browsing the internet in some new casino for me, so that way I found SunMaker Casino, which they were having some promotion for free spins just to join their site. Of course I found this offer nice and wanted to try their games. SunMaker Casino has Merkur slot games, which honestly I didn't play them that much, but was interested to try them again.
I opened my account and after I verified my account the free spins were waiting for me. I played that 20 free spins and won around 5 euros, so that was nice sum to carry on playing, although after 5 minutes or so I lost all the bonus. That month that was it from that casino, when 1 week ago I found, actually they had the same promo maybe 1 month ago but I was not interested, so seeing the same promo of only 1 euro deposit you get 10 euro plus to play.
I opened the cashier and try to deposit via Neteller e-wallet but, the transaction was denied, I tried maybe 10 times but the same was happening. The next I did is contacted the live support and must say their support is awful, why?? Because I was on live chat few times and nobody answered me, so I was waiting more than 5 minutes and finally when someone answered I was waiting another 3-4 minutes till I see someone types from the other site, I said good, finally someone will respond.
What do you think I got as a answer!! I explain the live support what is happening to my deposit and the lady there answered me, yes your deposit is denied, well I was asking for some explanation and the only thing she told me after another few minutes of waiting, that I should contact Neteller, yeah right, there was something wrong with that promo or with their support, don't know what, but I gave up of trying to make a deposit there.
SunMaker Casino as new casino, you should have better customer support and faster answer from you live support, from some casinos on line I was getting faster answers via email, what kind of live chat is that that I have to wait 10 minutes or so, so I will get some poor explanation well even if they give something for free I wouldn't bother again with their casino.
Very unprofessional live support !
Hello katemak, pls provide me with your sunmaker username and date of your chat with our support to show what happend. Thank you Thomas sunmaker Affiliate Team affiliate (at) sunmaker.com
While I was in an exploring mood, I decided to try something new- new game, new software or maybe both. Then I saw Sunmaker casino. I don't know why but the name of it seemed so inviting and charming. But other than that,it was exactly what I was looking for- it has Merkur Gaming software- it is something completely new to me.
Without big consideration, I went to their page and signed up. After that I checked their deposit methods and since they had skrill I made a 20€ deposit via my ewallet. Then I went to play Girls Wanna slot, I just liked the name of it. It is a 5 reel 30 payline slot and I placed minimum bets of 0.30€. The game had kisses, champagne, shoes and other quite girly symbols. I had a few wins of 0.46€ and used their gamble option (there are two. One is the regular- guess color of the card, second- some kind of ladder and I have no clue about that, I tried it but didn't understand and lost) but mostly I lost with that. I took a ride with this game for 50 spinsand when they gave me only very small wins and overall 7€ loss, I switched.
I played Blazing Star. I was expecting some kind of cosmic game but there were sun and fruits. I liked the fact that since it was a 5 reel 5 payline game, the minimum bets could be 0.05€. I placed 0.10€ bets and played 100 autospins. Weird thing was that this slot was completely dead, I got 50 spins with 0 winnings, but when it paid, it paid 1€ and 2€, so I lost only 2€ overall.Then I played Vampires. I placed 0.25€ bets and played 50 autospins. The only winnings I got was 0.25€ and when the autoplay was going to an end, my balance was few cents to empty, I got 3 wilds that gave me 15 free spins. Within free games wilds came up often and I got a 14.75€ win. Then I went to play The Pig Wizard (such an odd name!) and placed 0.40€bets and within 20 minutes lost all my balance.
Altogether, I was happy with my experience at Sunmaker casino, it was refreshing to see different graphics, names and designs. Overall, I think they are trusftul casino with interesting games. I wouldn’t play there on a regular basis, but once in a while- sure.
Hi Blondie, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 09:00 - 23:00 Email [email protected] Best Regards, Justin Sunmaker Team
- I have only good experience playing at Sunmaker, played many times there. I love the fast cashouts. You win at night, go sleep and next day cashout is proceed.
- They have bonus everyday and the cool thing is that you can cashout your real money at anytime. here is the bonus help for the player and not for the casino.
- Email support answer during daytime very fast
All in one a great casino for regular play
- The bonus terms are a bit unreal. I did not find how much is the allowed max. bet with bonusmoney.
- Live chat respond relatively slowly.