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StayCasino

Our Rating CasinoRank
7.8/10
CasinoRank
Player Rating 102 reviews
8.8/10
102 reviews
Complaint Response 6 complaints
2 days avg. 6 complaints
What we like
  • Excellent game selection
  • No payment fees
  • 24/7 live chat
What we don’t like
  • Slow withdrawals
  • One withdrawal per day limit
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


StayCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.staycasino.com/
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

General Information about StayCasino

If you want to choose a reliable casino, StayCasino scores highly among AskGamblers and our players. Our online casino review can provide you with all the essential information, but it’s also worth checking the StayCasino player reviews. These are written by AskGamblers members who have tried and tested the casino.

The casino is owned and operated by Hollycorn N.V. and is fully licensed and regulated by the Government of Curacao. You can play your favourite games from your web browser or visit their mobile casino for gaming on the go.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for StayCasino. Learn more about complaints.

Show all complaints
StayCasino - Will not refund USDT deposit

Hello Askgamblers,

Asking you to step in and help me with this situation. Staycasino provided a USDT address for me to deposit to. On June 25th, I deposited $76.97 in USDT to the address they listed. Please remember, this is the address listed on the site

The transaction was confirmed within minutes on my end, and within the hour on their end. However, the money hadn't reached my account. Live chat also said that the payment wasn't pending for them. They told me they would look into it, fine by me. A few days go by and no news, they tell me they'll keep me updated. Same again, a few more days and that they'll keep me updated. I got fed up and asked again, then they told me a couple of things:

"As far as we can see, the address 0xdb71­bab­717­d76­181­c10­11b­0e9­add­397­c34­ac076a, where the USDT was sent, is the ETH address, so it was a cross-chain transaction. Because the transaction amount is small, then it cannot be restored."

First of all USDT operates on the ethereum blockchain. Being a cross chain transaction makes no difference. Secondly, how exactly is it my fault when this is the USDT address their own site lists?


"We received a response from a higher payment authority stating that your deposit attempt was below the minimum available at our casino.

Accordingly, as I said earlier, unfortunately, we cannot help you in this matter."


The minimum USDT deposit shows as 0.01. That is not a typo. Attached are the minimum deposit amounts for other methods too, there is no way my deposit falls below a minimum amount listed anywhere on the site.

At this point I just want a refund, I was willing to wait for my deposit to land and play at their site but I understandably don't trust the site anymore. This is with only $77. If they could send back my deposit and the fees to cover it that would be much appreciated.

Regards,

George

staus Resolved
$76.97

Complaint Statistics

Resolved 5
Avg. Amount $ 960
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.8/10 102 reviews

Top reviews from our players

StayCasino is one of my favourite to play on, site is easy to navigate. Simple to deposit with decent bonuses and no deposit free spins each week. Great variety of games and providers.

Dear Calibre13, Thank you for your review! We’re thrilled to hear you’re enjoying the atmosphere and our selection of games. Our team works hard to create a welcoming environment, and it’s great to know you appreciate the bonuses and new offerings. We look forward to seeing you again for more good times! Kind Regards, Stay Casino

user avatar

I will be glad if my feedback will help you with a choice of the site for the game. On my list of your favorite casino, Stay Casino occupies leading places. This casino is not perfect because of some small mistakes, but it is very close to being one of the best.
Particular attention should be paid to the percentage and bonuses. This is really the case, the casino looks honest and RTP is very good here. And with the bonuses I get here every day my chance to win is even increasing. The verification here is simply and the cashouts are fast. They could be faster, but generally not bad. Definitely very good casino what is worth your attention.

I am not a patient person and not like to wait long. The money withdrawals in this casino take up to an hour. It would be better if they took a few minutes, but it is not bad. Also, some bonuses are available only on specific days and according to the UTC of time, so you have to wait some time before you get them. There were no serious problems.

Dear ArnoldGOAT, Thank you for taking the time to share your feedback about our casino. We greatly appreciate your kind words and are thrilled to hear that Stay Casino holds a special place on your list of favorite casinos. We understand that perfection is hard to achieve, but we constantly strive to improve our services and provide the best possible experience for our players. We take pride in offering a high RTP rate as well as attractive bonuses to enhance your gaming experience. We are delighted to hear that these aspects of our casino have impressed you. We are pleased to hear that you have had a positive experience at our casino and we thank you for recommending us to others. Should you have any further questions or feedback, please do not hesitate to reach out to our support team. We are here to assist you and ensure that you continue to enjoy the best gaming experience possible. Once again, thank you for your kind words and for choosing Stay Casino as your preferred gaming destination. Best regards, StayCasino

user avatar

Guys, I want to share with you my impressions about this casino. I have been playing here for several months. Haven't noticed any major issues, however the last time I made a deposit to get my deposit bonus I didn't get it automatically for some reason. I contacted the support service, which is fortunately available 24 hours a day, and they helped me and issued the bonus manually. This is definitely a good sign for an online casino. I also won a good amount from this bonus and have already withdrawn funds. I am very happy for that. This site definitely deserves a high rating, especially for a very friendly and professional support service, as well as a good RTP and very fast withdrawals.

There is nothing serious to complain about in this casino. The only aspect that probably needs improvement is the facilitation of the verification process. I understand that this is an important procedure and the casino cannot completely cancel it, but if they simplified the verification process, it would be even better. However, there is nothing to complain about, everything is cool.

Dear CarlGallagher777, Thank you for taking the time to share your thoughts and experiences with our casino. Your feedback is invaluable to us, and we appreciate your detailed review. We're delighted to hear that your overall experience with us has been positive over the past several months. We're particularly pleased that our 24/7 support service was able to promptly assist you when you encountered an issue with the deposit bonus not being credited automatically. Ensuring our players have a smooth experience is of utmost importance to us, and we're glad we could address and resolve the situation to your satisfaction. We also appreciate your constructive feedback regarding the verification process. We understand that it's an important procedure, and while we cannot eliminate it entirely, we are constantly working to improve our processes. Thank you once again for choosing our casino and for providing such insightful feedback. If you ever have further suggestions or need assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction with our services. Wishing you continued success and enjoyment in your gaming endeavors! Best regards, StayCasino

user avatar

A good casino for daily play. I like everything. Verification is simple, withdrawals are fast, many bonuses. The casino is worth trying to play. All is good.

There is no reason to complain, but it would be good if the casino gave a bonus for inviting a friend. I brought a few friends and it would be nice if I got some compensation for it :)

Dear CamilaGambl, Thank you so much for taking the time to share your positive experience with us – we truly appreciate it! We're thrilled to hear that you find our casino suitable for daily play, and we're glad that the verification process, withdrawal speed, and the variety of bonuses have met your expectations. Providing a seamless and enjoyable experience for our players is our top priority, and it's great to know we're hitting the mark. Your suggestion regarding bonuses for inviting friends is valuable feedback. We understand the importance of recognizing our players for their loyalty and efforts in bringing friends on board. We will pass this suggestion along to our team for consideration. We are constantly looking for ways to enhance our offerings, and your input is instrumental in that process. Once again, thank you for your positive feedback and for being a valued member of our casino community. If you ever have further suggestions, questions, or need assistance, feel free to reach out. We're here to make your gaming experience enjoyable and rewarding. Wishing you continued success and enjoyment in your time with us! Best regards, StayCasino

user avatar

Hello everybody. I want to tell you about my experience playing at Stay casino. I have been playing here for a whole month and I am very satisfied. I like to play a lot so I make several deposits every day, in the morning and in the evening after work. The main advantage of this casino is that I get a lot of bonuses. Indeed guys, not a single deposit of mine remains without a bonus. This casino is number 1 on my casino list and I love playing slots on this site. The percentage of the chance of winning is also good, I can't complain.

My favorite payment method is no longer available on this site and it's a bit sad. It's good that I can make deposits from my credit card without a problem, but it would be even better if the casino expanded the list of available payment methods.

Hi TylerGambler, Thank you for sharing your positive experience with Stay Casino! We're so glad to hear that you've been enjoying your time with us and that you're impressed with our bonuses and winning percentages. We value your feedback about the unavailability of your preferred payment method. We understand the inconvenience this may cause and we're always looking for ways to improve our payment options. We're currently working on adding more payment methods to our platform, and we hope to have your preferred method available soon. In the meantime, we're glad to hear that you can still make deposits using your credit card. We're committed to providing our players with a safe and secure gaming experience, and we use the latest technology to protect your financial information. Thank you again for your feedback and your continued support of Stay Casino. We hope to see you continue to enjoy our games and win big! Sincerely, StayCasino

user avatar

Just won 15000 and withdrew my funds without any problems and I want to leave my review about this cool casino. I have been playing it for a few months after a friend recommended me to try this casino. I like everything, including a large selection of games, I mostly play games from the 1spin4win provider, with clear navigation and an easy withdrawal process. I can't complain. Support managers are also professionals. A cool site to play in the evening after work
There are also many bonuses and quests for which you can also receive bonuses, so I can play in this casino even when I have no money, very cool

Nothing ;)
I don't like verification, but for this casino, verification is quite easy and simple so I didn't have any problems with it. I don't know what else to add it's better to try it yourself to understand the coolness of this casino

Dear StefanKorpan, Thank you for your amazing review of our casino! We are so glad to hear that you have been enjoying your experience with us, and that you were able to withdraw your funds without any problems. We are proud of our large selection of games, including those from 1spin4win. We also work hard to ensure that our navigation is clear and our withdrawal process is easy. We understand that verification can be a hassle, but it is necessary to protect our players and to comply with regulations. We are glad to hear that you found our verification process to be easy and simple. We truly appreciate your recommendation to other players. We are committed to providing our players with the best possible experience, and we are always looking for ways to improve. Thank you again for your support and feel free to contact us anytime! Sincerely, StayCasino

user avatar

A pretty good casino if you are looking for something new for yourself. A lot of games and the most popular providers are also here. I like the wide selection of games and payment methods. Hit the jackpot several times and always received my winnings on time. Everything is transparent and honest, I recommend you try it to find out for yourself.

I was not able to verify my documents immediately. As the support representatives told me, their finance department takes a long time to verify the documents.
Also, VIP managers do not respond around the clock. Sometimes I wait several hours for an answer from my vip manager.

Hi German32, Thank you for your kind words! We are always working hard to provide our players with the best possible experience, and we are glad to hear that you are enjoying our casino. We will definitely take your feedback into account to improve our service. We appreciate your contribution to the development of our site. We hope you continue to enjoy your time at our casino. Please let us know if you have any questions or feedback. Sincerely, StayCasino

user avatar

Do not use this casino. They ignore and intentionally delay requests to self exclude. Followed the instructions to self exclude. I used the chat feature (ignored) and multiple emails and took over 2 weeks for them to action my request. They've ignored requests from Ask Gamblers for a response to my complaint. Have reopened my complaint and they still haven't responded.

Dear JohnsonBC, We sincerely apologize for the delay in processing your self-exclusion request. We understand that this is a serious issue, and we take it very seriously. We have investigated the matter and have determined that there was a breakdown in our communication process. We have taken steps to address this issue and to ensure that self-exclusion requests are processed promptly and efficiently in the future. We understand that you may be hesitant to trust us again, but we want to assure you that we are committed to providing our players with a safe and responsible gaming environment. We value your feedback and will use it to continue to improve our services. Thank you for your understanding and cooperation. Sincerely, StayCasino

user avatar

Cool&safe casino with license.They have many game providers, live casino too.Kyc proccess is easier and faster procedure.They offer cool bonusses, like no deposit for new customers, nice 1 deposit bonus and loyalty program.

Dear djrosskooo, We would like to thank you for such a positive 10-Star review! It is really important that the wide variety of our games appeal to you. Thank you for your kind words about the verification and withdrawal process. We value every player, and we are working to provide you with the best experience in our casino and improve our services. Let luck and fortune always be on your side! Kind Regards StayCasino

user avatar

Good design and generous bonuses, like it very much. a little bit difficult verification, but cashout were quick. I recommend!
It has a lot of interesting slots!

A little bit difficult verification, but support help with it any time.
Now I can't add more disadvantages, hope I'll not find it in the future.

Dear emhoffer, Seeing that you had a 10-Star experience is the best thing we could hope for! We really appreciate you being our player and shared the word about us. Our team is flattered by the fact that you liked our bonus offers, cashout process and our website overall. Regarding the verification, this is a great incentive for further improvement and professional growth. Thank you for staying with us and wishing you good luck! Warmest regards, StayCasino

user avatar

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