Stake Casino

I am writing this complaint in absolute desperation and frustration. I have been a loyal player on Stake.com for over 2 years, trusting them with my funds. But now I feel I am being completely scammed and mentally harassed by their support team.

They have suddenly suspended my account and blocked my withdrawals, trapping my hard-earned balance of 3086 USDT. I have done absolutely everything they asked to prove my identity and source of funds.

I have provided

My Passport and Selfie

Bank Statements and Reference Letters

Official Salary Slips (my only source of income)

I even successfully verified my ID via the "Veriff" link they sent to my email.

My account is verified to Level 3. But now, for Level 4, they are playing games with me. They are demanding a "certified annual tax document." I have told them a thousand times I am a salaried employee. My tax is deducted directly by my company. I do not file the specific document they are asking for. It is impossible for me to provide a document that doesn't exist for me.

I have already sent my official payslips, which clearly show my income and tax deductions. This is 100% valid proof.

I believe Stake.com is intentionally requesting impossible documentation to stall the process and avoid paying out my balance of

3086 USDT. I have provided my Real proof of my identity and income source. now Its completely impossible for me to send documents for 'other' sources of income because my job is my only source of income. I have already sent them my salary slips and bank statements to prove this. They are simply using this request as a weapon to keep my 3086 USDT. They are blackmailing me. This is robbery and mental torture

Askgambler Please help me. I have provided every honest proof of my income. I just want my money back from these stake.com scammers.

My stake username is sin788

My stake account has been suspended and withdrawals are locked. I currently have 3601 USDT in the account. When I contacted their account team to inquire why my account was suspended and why I am unable to withdraw my own funds, they informed me that I need to resubmit documents for verification and only after this process will I be able to access my funds my account. Was already verified previously despite this I agreed to cooperate with them and submitted all the required documents including my identity proof, a selfie and all documents which they asked. After making me wait for over a week they rejected my identity document and selfie and are now demanding that I provide a passport for verification.

The issue is that I do not possess a passport, my account was already verified using other identity documents in the past and now they are making unnecessary excuses insisting on a passport to verify my account, I have explained to them multiple times that I do not have a passport and cannot provide one as I have never applied for or obtained one, despite this they continue to respond rudely and insist that I must submit a passport to withdraw my funds.

They have now stopped replying to my emails and this situation is causing me significant financial stress and I am deeply concerned about accessing my hard earned funds. If AskGambler platform can help me in resolving this issue I would greatly appreciate it, please help me.

Stake Username < sent to the casino >

I made a cryptocurrency deposit (USDT) to my Stake account and placed a sports bet, which was successfully settled.

After attempting verification, my account was permanently restricted. Stake stated that the decision is final.

I am not requesting account reinstatement. I am requesting the return of my deposited cryptocurrency funds, which remain on my account balance and belong to me.

Stake has refused to allow withdrawal of my crypto balance without providing sufficient justification for retaining my funds.

I respectfully request assistance in recovering my deposited funds.

Kind regards,

Username: < sent to the casino >

Email: < sent to the casino >

My Stake account got suspended on November 16, and now I can’t withdraw my funds. I’ve got 1,975 USDT in there that I worked hard to earn, but they’re still holding it. I’ve already sent them all the documents they asked for, but I haven’t heard back yet. I’m really worried and just want to get this sorted out please help me

username : < sent to the casino >

My account has been placed in withdrawal-only mode, yet I am still unable to withdraw any of my funds. Every time I attempt to make a withdrawal, I receive the message: “Sorry, you currently cannot do this. Please contact support for further assistance.”

I have already completed Level 3 KYC, even though, according to your own policy, withdrawals are allowed from Level 2 onward. Despite meeting and exceeding the verification requirements, my access to my own funds is still being blocked without any valid explanation.

I have repeatedly contacted support through email and live chat, but I am being completely ignored. No one is providing a reason, a timeline, or any kind of proper response. My account is locked, my funds are inaccessible, and I am left with no support from the Stake team.

This situation is unacceptable. I have fulfilled all verification obligations, and yet I am being prevented from withdrawing the balance that rightfully belongs to me. I need a clear resolution and immediate access to my funds.

October 5th,

I deposited 8,000 in USDC to my stake account. I turned it into 122,000 on October 6th. I successfully made one withdrawal of 50,000 which went through successfully. I then made another withdrawal of 55,000 which didn't go thru. A few minutes later, my account was suspended and then was told to contact support. Support told me they suspected me of breaching terms and conditions, which first of all I never did. I understand they have the right to ask for KYC and was told to do level 1, 2, 3 again and then send an email to their contact or etc. I submitted 2, confirmed with the support chat it was good. They said yes, then I was told to do 3. I did that, and then I was told to receive an email from Veriphy or etc to submit my ID again, which was the same as Level 2. I did it this time, and suddenly they reject the SAME ID's THEY ACCEPTED FOR LEVEL 2 and permanently close my account. 72,000 is stuck in the account which is a lot of money and I would like it back.

I firmly believe I won too much money that day, and the casino is tryna screw me over 72,000.

Hello,

I would like to file a complaint against Stake.com.

Account name: sent to the casino

Date of registration: [16.08.2025]

Deposit amount: [9902 USDT]

Payment method: [crypto transfer]

Issue:

I registered on Stake.com and made my first deposit. After placing my first bet, my account was suddenly restricted and I was asked to complete KYC verification.

I submitted my real personal documents, but the casino accused me of providing “fake documents” and permanently blocked my account. They refuse to return even my initial deposit.

I asked them for evidence of their claim, but they have not provided anything. I believe this decision is unfair and unjustified.

Request:

I kindly ask for assistance to resolve this issue and to recover at least my original deposit.

Thank you for your help.

Summary of Events:

I was recently informed that my account(s) were suspended due to alleged multiple account usage.

Upon contacting support, I was told I could select one main account to continue playing on if I completed KYC levels 1–4 on that account. I complied fully and verified my main account.

Despite following these instructions, I have now been informed that both accounts are permanently banned.

I currently have $1,800 in my account (username: snoopdog1f) which I deposited and earned through gameplay.

I am now unable to access or withdraw these funds.

Why I believe this is unfair:

Support previously confirmed I could keep one account if I passed KYC verification, which I did.

My funds are from deposits and legitimate gameplay. They were not obtained through fraudulent means.

Eddie, representing Stake, has publicly stated that Stake does not withhold player funds — yet my funds remain inaccessible.

I am currently in a financially difficult situation, and this withholding has caused significant distress.