Stake Casino

On the 25th of February 2026, I received an email from Stake, telling me my account had been temporarily suspended, and that I needed to reach out to Stake support to solve this.

I was told I needed to redo my level 2 verification, which I did, and then later on I needed to also complete level 3 and 4 verification.

Since then, I have been stuck on level 3 verification, endlessly trying to solve this issue, but getting no proper help, which has now led me here.

Level 3 verification on Stake means you need to prove your address. I want to start off by mentioning that I live with my parents, and I don't get any type of utility bill in my name.

Firstly, I was advised to send my utility bills as proof of address, all utility bills in the last 3 months, along with proof that they have been paid.

I explained to the support agent that I don't have access to that, since I don't live alone, and that the utility bills are sent in my mom's name.

Then the support agent said this: "You may use a bill in your parents' name; however, you must provide a signed and stamped document issued by the governing body of your Country which can prove that you are indeed mutual residents." (Check attached files for proof) - Remember this, it will come in handy later.

After a while going back and forth with the support agent, he sent me a list of accepted documents, which are as follows:

- Utility bill E.g. electricity, gas, water, Internet, and TV bills

- Bank or credit card statement

- Council tax, municipality bill, or government tax letter

- An official letter from your employer or educational institution confirming your address, stamped, and signed

- Tenancy agreement letter

- Bank Reference Letter

Out of these documents, I am able to get two of them (bank statement and tax letter), the others are impossible for me, since I don't live alone, and my employer said the only document like this they have is the electronic pay slip, which states my address.

I explained this to the support agent, and he told me to send a bank reference letter.

So I first tried with my Revolut bank, thinking that would be the fastest solution, but then they also required me to include a bank statement along with my bank reference letter from Revolut. At this time, having no complaints about Revolut.

Once I submitted both documents, now all of the sudden it wasn't acceptable, and I was again advised to provide the impossible utility bills.

A couple of days later of back and forth, I managed to get a bank statement from my bank, which is Aktia, a Finnish bank, which is where I live.

I submitted this, which states to be an acceptable document according to Stake, but was then told it can only be accepted if combined with a bank reference letter.

So, I called my bank and asked them if they could provide me with that, but I was told that in English, they only have something called a "letter of recommendation". This document includes: Name, Social Security Number, Address, Starting date of customer relationship, account numbers in IBAN format, and BIC code, and this document was stamped and signed.

As this document had all the requirements, I sent it in, in combination with my bank statement, but again, rejected. I wasn't told why, only that stake couldn't accept it, and I needed to go back to my bank again, asking for a bank reference letter, which needs to include: Full name and address

Date of account issuing and type of account

Date the letter was issued

Must be signed and stamped by the responsible person who issued that document.

Must be photographed, Bank contact information and must be written in English.

The exact same details exist in the letter of recommendation.

I called my bank again, and they told me the same thing: there is no such thing as a bank reference letter in Aktia, only a letter of recommendation.

I even got them to send me a message through my bank app, confirming that that is the case.

I went back to Stake again, explaining this, and they kept insisting on a bank reference letter, without ever telling me which details were missing in the letter of agreement, which would deem it unacceptable.

I even tried with a tax letter (tax card) which was sent to me by the government, but that wasn't accepted either, although Stake states they accept Tax letters.

So I'm now at a point where I have gotten all the documents I can, multiple of them are included in the list of acceptable documents at Stake, yet over and over again, I keep getting rejected, and asked to provide multiple documents that don't exist, or I can't get.

I later on asked the support agent (a new one) if I can submit my mothers utility bills, along with a document that proves I also live at the same address, but now, the agent claims that under no circumstance can a utility bill be accepted if it is in another persons name, which completely contradicts what the earlier support agent told me, and suggested I'd do.

So now I have no faith in this Stake support, they have shown that they lie, and withhold information, and when you confront them about it, all they do is respond with the same generic responses: "Sorry but this document isn't acceptable, I can't tell you why, it just isn't, please get this document instead" - but then when I suggest getting those documents they say they aren't acceptable, how ironic.

That's where I'm up to now. I hope the AskGamblers community can help me with this, since there is no point in talking to Stake anymore.

All proof of these chats has been included in the Attached Files.

Thank you, and looking forward to getting this resolved swiftly.

Stake blocked my account for no reason and asked me to redo the verification.

Since then, despite sending several documents from their list of accepted documents, they have systematically rejected them.

I have no further recourse with them.

I want my account permanently closed, and my balance returned to me.

I am writing this complaint in absolute desperation and frustration. I have been a loyal player on Stake.com for over 2 years, trusting them with my funds. But now I feel I am being completely scammed and mentally harassed by their support team.

They have suddenly suspended my account and blocked my withdrawals, trapping my hard-earned balance of 3086 USDT. I have done absolutely everything they asked to prove my identity and source of funds.

I have provided

My Passport and Selfie

Bank Statements and Reference Letters

Official Salary Slips (my only source of income)

I even successfully verified my ID via the "Veriff" link they sent to my email.

My account is verified to Level 3. But now, for Level 4, they are playing games with me. They are demanding a "certified annual tax document." I have told them a thousand times I am a salaried employee. My tax is deducted directly by my company. I do not file the specific document they are asking for. It is impossible for me to provide a document that doesn't exist for me.

I have already sent my official payslips, which clearly show my income and tax deductions. This is 100% valid proof.

I believe Stake.com is intentionally requesting impossible documentation to stall the process and avoid paying out my balance of

3086 USDT. I have provided my Real proof of my identity and income source. now Its completely impossible for me to send documents for 'other' sources of income because my job is my only source of income. I have already sent them my salary slips and bank statements to prove this. They are simply using this request as a weapon to keep my 3086 USDT. They are blackmailing me. This is robbery and mental torture

Askgambler Please help me. I have provided every honest proof of my income. I just want my money back from these stake.com scammers.

My stake username is sin788

My stake account has been suspended and withdrawals are locked. I currently have 3601 USDT in the account. When I contacted their account team to inquire why my account was suspended and why I am unable to withdraw my own funds, they informed me that I need to resubmit documents for verification and only after this process will I be able to access my funds my account. Was already verified previously despite this I agreed to cooperate with them and submitted all the required documents including my identity proof, a selfie and all documents which they asked. After making me wait for over a week they rejected my identity document and selfie and are now demanding that I provide a passport for verification.

The issue is that I do not possess a passport, my account was already verified using other identity documents in the past and now they are making unnecessary excuses insisting on a passport to verify my account, I have explained to them multiple times that I do not have a passport and cannot provide one as I have never applied for or obtained one, despite this they continue to respond rudely and insist that I must submit a passport to withdraw my funds.

They have now stopped replying to my emails and this situation is causing me significant financial stress and I am deeply concerned about accessing my hard earned funds. If AskGambler platform can help me in resolving this issue I would greatly appreciate it, please help me.

Stake Username < sent to the casino >

I made a cryptocurrency deposit (USDT) to my Stake account and placed a sports bet, which was successfully settled.

After attempting verification, my account was permanently restricted. Stake stated that the decision is final.

I am not requesting account reinstatement. I am requesting the return of my deposited cryptocurrency funds, which remain on my account balance and belong to me.

Stake has refused to allow withdrawal of my crypto balance without providing sufficient justification for retaining my funds.

I respectfully request assistance in recovering my deposited funds.

Kind regards,

Username: < sent to the casino >

Email: < sent to the casino >

My Stake account got suspended on November 16, and now I can’t withdraw my funds. I’ve got 1,975 USDT in there that I worked hard to earn, but they’re still holding it. I’ve already sent them all the documents they asked for, but I haven’t heard back yet. I’m really worried and just want to get this sorted out please help me

username : < sent to the casino >

My account has been placed in withdrawal-only mode, yet I am still unable to withdraw any of my funds. Every time I attempt to make a withdrawal, I receive the message: “Sorry, you currently cannot do this. Please contact support for further assistance.”

I have already completed Level 3 KYC, even though, according to your own policy, withdrawals are allowed from Level 2 onward. Despite meeting and exceeding the verification requirements, my access to my own funds is still being blocked without any valid explanation.

I have repeatedly contacted support through email and live chat, but I am being completely ignored. No one is providing a reason, a timeline, or any kind of proper response. My account is locked, my funds are inaccessible, and I am left with no support from the Stake team.

This situation is unacceptable. I have fulfilled all verification obligations, and yet I am being prevented from withdrawing the balance that rightfully belongs to me. I need a clear resolution and immediate access to my funds.