General Information About Spinrise Casino
Operating under licence No. 0000064 issued by the Tobique Gaming Commission with the company registered in Costa Rica, Spinrise is available in a slew of countries around the world, with a particular focus on New Zealand, Canada, Italy, Switzerland, and Norway, to mention a few.
The online casino is available as a mobile casino and has a dedicated app (downloadable only from the casino’s website). I tested it in a mobile browser (Chrome on iOS), and the registration took less than a minute (it only required email verification; Spinrise doesn’t ask for your phone number until KYC is triggered).
During sign-up, the casino immediately offered me an introductory 111% deposit match up to $777 and 150 Free Spins, with a 40x wagering requirement, and the Free Spins credited for Elvis Frog TRUEWAYS.
Further down the road, I found a complex 25-level loyalty program (each featuring a casino bonus) and a less extensive 5-tier VIP scheme with ever-increasing perks and benefits, which lets you fast-track your entry with a $1,500 deposit.
Find more about technical details and my impressions of this casino under different tabs of this casino review.
Payment Information and Options at Spinrise Casino
Like the rest of the website, the Spinrise deposit/cashout interface is flawless. Regardless of the casino payment method you choose, the process is quick, easy, and fee-free.
Neosurf dominates in deposit speed; it takes only two steps before your money reaches your casino account, and you can start playing. Of course, being a crypto casino, Spinrise offers deposits (and withdrawals) in several currencies, namely: Bitcoin, Dogecoin, Ethereum, Litecoin, TRON, USDC, USDT, and Ripple. It goes without saying that crypto offers faster cashouts than traditional payment methods.
Both the minimum deposit and withdrawal start at NZD20 (or another currency equivalent). However, before I requested a withdrawal, I had to complete the verification process (KYC). This included sending over the usual documents, such as a copy of a government-issued photo ID and proof of address. The verification process didn’t take longer than 72 hours for me, but you should know that Spinrise reserves the right to request additional documents. In such cases, you may expect the identity verification to take longer.
Spinrise withdrawals are capped at NZD5,000 per week, NZD10,000 per week, and NZD20,000 per month, which is pretty high compared to most other new online casinos.
Of course, this isn’t true for members of the VIP club, where withdrawal limits increase and cashout periods get shorter. Until you’ve become a VIP, you can expect the casino to review your cashouts for up to 48 hours, including on the weekends.
Customer Support at Spinrise Casino
If you need help, you can use the 24/7 live chat feature. I contacted them to ask about the responsible gambling features, and the person on the other end gave rather detailed answers. It didn’t take more than a couple of minutes for the bot to put me through to a real person, so, in my experience, Spinrise customer support worked like a charm.
Other avenues of support include emailing the casino’s staff and receiving a reply within 24 hours.
Unfortunately, I didn’t find a dedicated FAQ section at Spinrise, which is a shame as it would spare players the trouble of turning to customer support for the most basic queries.
Games at Spinrise Casino
The lobby navigation is centred around the category bar at the top of the screen: Hot RTP, Recommended, New Games, etc., which helped me filter through thousands of games, including the latest online slot games, bonus buys, and progressive jackpot slots.
There is variety in the table games department, too, with multiple variations of online poker, blackjack, roulette and more. Spinrise also hosts a variety of video poker games, including numerous variants of the most popular titles such as Deuces Wild and Jacks or Better.
The variety continues in the live casino sections, with dozens of versions of the most popular categories such as Blackjack, Baccarat, Poker, and Roulette, as well as entertaining game shows.
I fired up Gates of Olympus Super Scatter, and it worked fine: fast loading and smooth gameplay without any hiccups. Then I went on to try a game from another provider (3 Super Hot Chillies from 3 Oaks Gaming), and the experience was the same; all the features worked perfectly.
The only downsides I found in the games department are the absence of a demo mode and a lack of information on RNG testing.
Spinrise Casino’s Commitment to Responsible Gambling
Now, the sheer number of responsible gaming tools at Spinrise is impressive. What isn’t, is the casino’s handling of these requests.
First, none of the so-called tools are activated directly on the website; you must send a formal request to [email protected] to initiate every type of limit. Second, the casino then reviews your request (as if it were subject to negotiation), and only once the review is complete can you expect the limits to take effect.
Such a practice, unfortunately, has led to many unhappy customers, and I’ve seen multiple reports from players expressing dissatisfaction over Spinrise’s treatment of responsible gambling principles.
Finally, our Casino Complaints database shows that the majority of complaints against this casino fall into the category of mishandling such requests.
I would like to say that this casino site is trustable.
The support staff is very nice too!
I got in contact with them without 30 sec. I never got any rude answers either.