Spinrise Casino

Spinrise oeffnet Account nach Selbstausschuss

Hallo,

ich möchte gerne eine Beschwerde, gegen das Spinrise Casino einreichen.

Ich hatte einen ordnungsgemäßen Selbstausschuss beantragt. In diesem habe ich auch meine Spielsucht angesprochen und um einen unbefristeten Selbstausschuss gebeten.
Natürlich hat das Casino versucht, mich zu überreden, ich habe meinen Selbstausschuss jedoch in einer Antwort bestätigt. Das Konto war daraufhin dann geschlossen.

Vor kurzem erhielt ich vom Casino eine Mail, in der mir Freispiele angeboten wurden, wenn ich den Casino Account wiederereöffnen würde. Als süchtiger Spieler, war es mir in diesem Moment nicht möglich rational zu denken, also bin ich auf das Angebot eingegangen.

Ich verlor innerhalb kürzester Zeit wieder mehrer Hundert Euro.

Das Konto eines Spielers der sich ordnungsgemäß vom Casino aufgrund von Spielsucht ausgeschlossen hat, sollte nicht wiederereöffnet werden.
Daher fordere von Sprinrise einen unbefristeten Selbstausschuss aufgrund von Spielsucht und einen sofortigen Stop der Werbemails an mich. Ebenso fordere ich meine getätigten Einzahlungen nach dem Selbstausschuss zurück.

Sämtliche Beweise über mein Selbstausschussantrag und die Lockangebote des Casinos liegen mir in Form von Screenshots und auch in Form von Emails vor. Ebenso habe ich einen Nachweis über meine Transaktionshistorie.

Vielen Dank für das Durchlesen und die Hilfe

Removed my deposit limit again

€206.63

Since I signed up at spinrise in July 2025, I've had deposit limits being set, then removed without my approval, again and again. I filed a complaint here at askgamblers about this a couple of months ago. After my complaint, spinrise reinstated my deposit limit of 2000 NOK per month. A couple of weeks ago the limit was suddenly removed again, without asking me. I've sent them several requests to reset it, but "Stella", my VIP manager, keeps ignoring these requests. All she does is ask me to deposit to receive bonuses. She has quite the nerves.

So, I am asking Spinrise, AGAIN, the help me control my gambling by setting a deposit limit of 2000 NOK per month.

Attempt to close my account

Hello,

I reached out to Spinrise casino last week to close my account. I outlined in my email that I was no longer comfortable keeping my account open as I was loosing money. I requested self exclusion and my account to be closed and they did reaponded telling me to take some time to think about it.

I then told them again and was very clear in my first email that I wanted to exclude.

Could I please have some help closing my account.

Ignores my wishes to self exclude

I have tried to self exclude myself from spinrise since 16 of June. I explained that I have a gambling problem, but still they don’t take it seriously. The reply on my requests is always that I can set a deposit limit, and when I answer that I want to self exclude, it gets quiet. As I have a gambling problem, I continue to gamble. I think I sent request for self exclusion 6-8 times, but no answer. I have a huge net loss, and I think casinos that don’t take responsible gambling seriously should have a loss of license. After my latest request of self exclusion, I got an answer after approx 2 weeks. This time I didn’t gamble at all. The answer from spinrise was this: My friend,what’s going on? Come on, we’ve already talked about the options, and now—look! It’s the magical season! 🎄
The Advent Calendar starts tomorrow, which means a new, awesome bonus every single day!

All I want for Christmas is to self exclude myself from spinrise casino for ever, and hopefully get some of my losses back, from the date I requested self exclusion.

Ungelöst

Ignoring my request to set a deposit limit

Hello again. About a month ago I filed a complaint because Spinrise casino refused to exclude me from the casino. The complaint got rejected due to insufficient proof. I do not understand why since I attached several screenshots of emails.

Since then I have made several attempts to get them to close my account, with no luck. Recently, I have asked them to set a deposit limit (see the attached emails), but I still get the same answers from support. They offer me bonuses and present arguments as to why a deposit limit is not a solution, instead of just honoring my request.

I see there are two other complaints about self exclusion that have been resolved, so I am hoping this complaint will make the casino respect my request for deposit limit. I just want to play responsibly; something that is impossible with how the spinrise casino support handles my requests.

Self exclusion not implemented

I have requested several times to be excluded in this site They cajoled me to accept bonuses or set limits but when I requested a 100 euro per month limit they tried to dissuade me. I then asked again to be excluded for 1 year and have heard nothing back and the account remains accessible to me
I followed their instructions for exclusion going through their support via email as they don’t offer a means to set limits or exclude to punters to self select.

They will not self exclude me for a month now

After asking regularly for over a month, spinrise has still not self excluded me. I have made it very clear that I have a gambling problem and need to be self excluded. Attached emails only show the past weeks but multiple emails with no response or action.

It has been over a month and I have begged them for self exclusion. Dozens of emails to all their support/vip emails. I have reached out to their live chat on numerous occasions.

Permanent account Closure

Hi I submitted a complaint against this casino for making it impossible to close my account permanently due to a gambling addiction to which they basically refused to do and the did but only closed it for roughly 2 weeks and opened it again and I of course lost a bunch of money because I've closed all my other accounts and have a gambling addiction. I need this account permanently closed and they just won't do it because they know ill spend money I even got to the point of asking them to set a 50 dollar monthly limit just to avoid the back and forth because it is causing me so much stress and anxiety and they won't even do that for me they just keep giving me the run around telling me my VIP manager is not available and is the only one that can set the limit or close my account. This is disgusting behavior and I've never had to deal with this with any other casino. Please help me to get them to close my account. My email account name is < email removed >

Refused to exclude me for 4 months after multiple requests

$2313

Over the past 4 months, I have requested an exclusion from Spinrise multiple times, clearly stating that I have a gambling problem.

i have been ignored and bribed with bonuses and encouraged to deposit and play more.

Today, they told me that further communication and co-operation are impossible, and my account is closed due to my gambling addiction.

I request a refund of my deposits as I have clearly stated that to them for months

Ungelöst

€60000

Beschwerde-Statistik

Gelöst 10

Durchschn. Betrag $ 5,518

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.2/10 ● 111 Bewertungen

Top-Bewertungen unserer Spieler

gesilfer

9/10

Solid 9 stars. The platform is very stable and the game variety is excellent. I had a bit of trouble finding the terms and conditions for a specific promo, but eventually found them. Everything else is very user-friendly.

kgriffith142

10/10

Love the tournaments! Competing against other players for a leaderboard spot adds an extra layer of excitement to the slots. The prize pools are quite significant, too. Spinrise knows how to keep the community engaged.

Garcianicholas

10/10

The live support is actually helpful. I forgot my password and lost access to my email, but they verified my identity through other means and got me back into my account within the hour. Really professional and patient staff.

Roydonald2

9/10

I’m a fan of the live dealer games here. The quality is great, and I never have issues with the stream. The only thing is, I wish there were more poker variants available. Other than that, it’s a really solid place to play.

flashwinz2803

10/10

I've been a regular here for a few months now. What stands out to me is the consistency. No weird maintenance breaks during peak hours, no sudden changes to terms and conditions. It's a transparent and trustworthy platform!!!!

nathan88

10/10

Spinrise is definitely one of the better ones. The platform is slick and the customer support is knowledgeable. I wish the withdrawal limits were a bit higher for new players, but I guess that improves as you play more.

louisew3

9/10

Spinrise has a lot of potential. The library is already huge, and the platform is top tier. If they could just speed up the withdrawal verification a tiny bit more, it would be a perfect 10-star site for me. Still very good though.

Jennavaria

9/10

The site is very fast and responsive. I love how quickly the games load up. I did have one small issue with a bonus code not working, but support fixed it for me manually pretty quickly. Very satisfied overall.

Ntonifacya

9/10

Good selection of Megaways. I’ve had some fun sessions here. The withdrawal process is straightforward, and I didn't run into any hidden fees. A very honest-feeling site, which is hard to find these days.

Ustianetis