Spinrise Casino

Spinrise oeffnet Account nach Selbstausschuss

Hallo,

ich möchte gerne eine Beschwerde, gegen das Spinrise Casino einreichen.

Ich hatte einen ordnungsgemäßen Selbstausschuss beantragt. In diesem habe ich auch meine Spielsucht angesprochen und um einen unbefristeten Selbstausschuss gebeten.
Natürlich hat das Casino versucht, mich zu überreden, ich habe meinen Selbstausschuss jedoch in einer Antwort bestätigt. Das Konto war daraufhin dann geschlossen.

Vor kurzem erhielt ich vom Casino eine Mail, in der mir Freispiele angeboten wurden, wenn ich den Casino Account wiederereöffnen würde. Als süchtiger Spieler, war es mir in diesem Moment nicht möglich rational zu denken, also bin ich auf das Angebot eingegangen.

Ich verlor innerhalb kürzester Zeit wieder mehrer Hundert Euro.

Das Konto eines Spielers der sich ordnungsgemäß vom Casino aufgrund von Spielsucht ausgeschlossen hat, sollte nicht wiederereöffnet werden.
Daher fordere von Sprinrise einen unbefristeten Selbstausschuss aufgrund von Spielsucht und einen sofortigen Stop der Werbemails an mich. Ebenso fordere ich meine getätigten Einzahlungen nach dem Selbstausschuss zurück.

Sämtliche Beweise über mein Selbstausschussantrag und die Lockangebote des Casinos liegen mir in Form von Screenshots und auch in Form von Emails vor. Ebenso habe ich einen Nachweis über meine Transaktionshistorie.

Vielen Dank für das Durchlesen und die Hilfe

Ignores my wishes to self exclude

€206.63

I have tried to self exclude myself from spinrise since 16 of June. I explained that I have a gambling problem, but still they don’t take it seriously. The reply on my requests is always that I can set a deposit limit, and when I answer that I want to self exclude, it gets quiet. As I have a gambling problem, I continue to gamble. I think I sent request for self exclusion 6-8 times, but no answer. I have a huge net loss, and I think casinos that don’t take responsible gambling seriously should have a loss of license. After my latest request of self exclusion, I got an answer after approx 2 weeks. This time I didn’t gamble at all. The answer from spinrise was this: My friend,what’s going on? Come on, we’ve already talked about the options, and now—look! It’s the magical season! 🎄
The Advent Calendar starts tomorrow, which means a new, awesome bonus every single day!

All I want for Christmas is to self exclude myself from spinrise casino for ever, and hopefully get some of my losses back, from the date I requested self exclusion.

Ungelöst

Ignoring my request to set a deposit limit

Hello again. About a month ago I filed a complaint because Spinrise casino refused to exclude me from the casino. The complaint got rejected due to insufficient proof. I do not understand why since I attached several screenshots of emails.

Since then I have made several attempts to get them to close my account, with no luck. Recently, I have asked them to set a deposit limit (see the attached emails), but I still get the same answers from support. They offer me bonuses and present arguments as to why a deposit limit is not a solution, instead of just honoring my request.

I see there are two other complaints about self exclusion that have been resolved, so I am hoping this complaint will make the casino respect my request for deposit limit. I just want to play responsibly; something that is impossible with how the spinrise casino support handles my requests.

Self exclusion not implemented

I have requested several times to be excluded in this site They cajoled me to accept bonuses or set limits but when I requested a 100 euro per month limit they tried to dissuade me. I then asked again to be excluded for 1 year and have heard nothing back and the account remains accessible to me
I followed their instructions for exclusion going through their support via email as they don’t offer a means to set limits or exclude to punters to self select.

They will not self exclude me for a month now

After asking regularly for over a month, spinrise has still not self excluded me. I have made it very clear that I have a gambling problem and need to be self excluded. Attached emails only show the past weeks but multiple emails with no response or action.

It has been over a month and I have begged them for self exclusion. Dozens of emails to all their support/vip emails. I have reached out to their live chat on numerous occasions.

Permanent account Closure

Hi I submitted a complaint against this casino for making it impossible to close my account permanently due to a gambling addiction to which they basically refused to do and the did but only closed it for roughly 2 weeks and opened it again and I of course lost a bunch of money because I've closed all my other accounts and have a gambling addiction. I need this account permanently closed and they just won't do it because they know ill spend money I even got to the point of asking them to set a 50 dollar monthly limit just to avoid the back and forth because it is causing me so much stress and anxiety and they won't even do that for me they just keep giving me the run around telling me my VIP manager is not available and is the only one that can set the limit or close my account. This is disgusting behavior and I've never had to deal with this with any other casino. Please help me to get them to close my account. My email account name is < email removed >

Refused to exclude me for 4 months after multiple requests

$2313

Over the past 4 months, I have requested an exclusion from Spinrise multiple times, clearly stating that I have a gambling problem.

i have been ignored and bribed with bonuses and encouraged to deposit and play more.

Today, they told me that further communication and co-operation are impossible, and my account is closed due to my gambling addiction.

I request a refund of my deposits as I have clearly stated that to them for months

Ungelöst

€60000

Constantly delaying account closure request

Spinrise casino is delaying/ignoring my request to close my account permanately. I feel like I am playing too much at the moment and want close my account. On their website RG tools section it says that a player can close the account via live chat or email. When you go on live chat they ask you to email the request. I requested over days ago writinf in an email ”I am playing too much and want to close my account” and still no acrion has been taken and I have been able to deposit freely. I want the account closed and deposits refunded from this period. The only reply I got was 3 days ago ”your account manager will get back to you”
How can it be that I can not close account? It has been 5 days and 4 hours since my request

Ungelöst

Refusing to close my account

I have emailed numerous times to ger my account permanently closed, only to be met with bot/ai responses. I've asked at least 8 times now and they still haven't closed my account. Not really sure what to do from here apart from lay a complaint, as I've tried asking them multiple different ways.

I have had the below response as least twice when requesting my account to be closed.

I completely understand where you're coming from, and I truly respect your decision. Gambling should always be a fun and enjoyable experience, and if you feel like you need a break, that's completely valid.

Just know that we'd really love to have you with us, especially with exciting promotions and events coming up. Maybe taking a step back and playing at your own pace could help? No pressure at all — just know that we value you, and whenever you decide to play again, we'll be here. Let me know how you'd like to proceed!

Beschwerde-Statistik

Gelöst 8

Durchschn. Betrag $ 6,521

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.1/10 ● 81 Bewertungen

Top-Bewertungen unserer Spieler

dwayneN

10/10

Massive library of games! I’m a big fan of the live dealer sections, and they have all the best tables. The dealers are professional, and the stream quality is top-notch 4K. If you like blackjack or roulette, this is definitely the place to be right now.

marymartidgdg

10/10

Been playing for a week and already had a decent win on the Pragmatic slots. The verification process was surprisingly quick, took maybe 4 hours? Then the money was in my crypto wallet shortly after. Really solid service from the finance team here.

jamess22

10/10

Spinrise has a lot going for it. The library is massive, and the mobile optimization is some of the best I've seen. I'd love to see a few more tournament options for low-stakes players, but that's just a suggestion.

Geusepp

10/10

Honestly, I didn't expect much, but the platform here is just so smooth. Everything loads instantly on my iPhone, and I haven't seen a single glitch during the bonus rounds. It’s rare to find a platform that feels this polished nowadays. Highly recommended for mobile players!

downsie123

9/10

Very clean and user-friendly site with plenty of promotions and bonuses. There’s a great variety of games, and both deposits and withdrawals are fast and seamless. Customer support is also excellent, quick to respond, and efficient at resolving any issues.

Dear Player, Thank you for your review and for sharing such positive feedback. We’re delighted to hear that you found the site clean and user-friendly, with a strong variety of games and plenty of promotions and bonuses to enjoy. It’s also great to know that deposits and withdrawals felt fast and seamless, as smooth transactions are very important to us. We’re especially pleased that our customer support stood out as excellent, responsive, and efficient in resolving issues. Feedback like yours motivates us to keep improving the overall experience across slots, pokies, and the live casino. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Spinrise Team

Spinrise Casino vor 6 Tagen

Celessim

10/10

This is how every online casino should operate. I had a quick question about my loyalty points, and the live chat agent was incredibly polite and efficient. No waiting in a long queue or dealing with a useless bot. It’s refreshing to find a site that actually values its players and provides real, human support. Solid 10/10

Dear Celessim, Thank you for your review and for sharing such detailed and positive feedback. We’re thrilled to hear that your question about loyalty points was handled quickly and professionally by our live chat team. Providing real, human support without long waits is something we truly believe in, so it’s great to know this made a strong impression. It’s especially rewarding to hear that you feel valued as a player. Your comments motivate us to keep delivering a reliable and player-focused experience across slots, pokies, bonuses, and the overall online casino environment. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Spinrise Team

Spinrise Casino vor 6 Tagen

Terettar

10/10

I was really impressed by the sheer number of slots available here. I’m a big fan of high-volatility games and Spinrise has all the top-tier providers I look for. The filtering system makes it so easy to find exactly what I want to play without scrolling forever. Truly a top-notch experience for any serious slot enthusiast!

Dear Player, Thank you for your review and for sharing such detailed feedback. We’re delighted to hear that you were impressed by the wide selection of slots, especially high-volatility games from top-tier providers. Making it easy for players to find exactly what they’re looking for through clear filtering and navigation is something we place great importance on. It’s great to know that the overall experience met the expectations of a serious slot enthusiast. Feedback like yours motivates us to keep improving the platform and enhancing the experience across slots, pokies, bonuses, and the live casino. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Spinrise Team

Spinrise Casino vor 6 Tagen

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