Spinrise Casino

Spinrise oeffnet Account nach Selbstausschuss

Hallo,

ich möchte gerne eine Beschwerde, gegen das Spinrise Casino einreichen.

Ich hatte einen ordnungsgemäßen Selbstausschuss beantragt. In diesem habe ich auch meine Spielsucht angesprochen und um einen unbefristeten Selbstausschuss gebeten.
Natürlich hat das Casino versucht, mich zu überreden, ich habe meinen Selbstausschuss jedoch in einer Antwort bestätigt. Das Konto war daraufhin dann geschlossen.

Vor kurzem erhielt ich vom Casino eine Mail, in der mir Freispiele angeboten wurden, wenn ich den Casino Account wiederereöffnen würde. Als süchtiger Spieler, war es mir in diesem Moment nicht möglich rational zu denken, also bin ich auf das Angebot eingegangen.

Ich verlor innerhalb kürzester Zeit wieder mehrer Hundert Euro.

Das Konto eines Spielers der sich ordnungsgemäß vom Casino aufgrund von Spielsucht ausgeschlossen hat, sollte nicht wiederereöffnet werden.
Daher fordere von Sprinrise einen unbefristeten Selbstausschuss aufgrund von Spielsucht und einen sofortigen Stop der Werbemails an mich. Ebenso fordere ich meine getätigten Einzahlungen nach dem Selbstausschuss zurück.

Sämtliche Beweise über mein Selbstausschussantrag und die Lockangebote des Casinos liegen mir in Form von Screenshots und auch in Form von Emails vor. Ebenso habe ich einen Nachweis über meine Transaktionshistorie.

Vielen Dank für das Durchlesen und die Hilfe

Request permanent account closure and ignored

€207

I recently opened an account with Spinrise casino. Due to struggling with gambling, I reached out via chat to permanently self- exclude and was told to send an email requesting account closure. I did that on May 27th and received no response back and due to struggle with gambling continued gambling. I again reached out on June 3rd requesting to close my account and have heard nothing back. I would like my account to be permanently closed and all money returned after my initial request to close my account. After my chat identifying I had a gambling problem and couldn’t control my gambling they should have not allowed me to continue to deposit money and then permanently closed my account after I sent the email. I have spent approximately $3000 in that time frame.

Failure to close account and self exclusion

$3,000

Notified the casino on 12th April of my wish to close my account and opt for self-exclusion for reasons of problem gambling.

From then on, I received emails offering me bonuses, cashback, etc., and a failure to action my request.

After sending several responses to these emails, starting my request to close my account under responsible gaming, there has been no contact whatsoever.

It appears they just do not want me to close my account and are ignoring my request.

Ignoring my requests to self exclude

For the second time this week I have requested spinrise to close my account as I want to self exclude. Again, they are ignoring my email. Please see attached screenshot showing my email sent to them asking them to close my account.

I have experienced issues earlier regarding spinrise ignoring my request to set a deposit limit. They did not set my limit until I posted a complaint here at ask gamblers.

Spinrise, please close my account.

Removed my deposit limit again

Since I signed up at spinrise in July 2025, I've had deposit limits being set, then removed without my approval, again and again. I filed a complaint here at askgamblers about this a couple of months ago. After my complaint, spinrise reinstated my deposit limit of 2000 NOK per month. A couple of weeks ago the limit was suddenly removed again, without asking me. I've sent them several requests to reset it, but "Stella", my VIP manager, keeps ignoring these requests. All she does is ask me to deposit to receive bonuses. She has quite the nerves.

So, I am asking Spinrise, AGAIN, the help me control my gambling by setting a deposit limit of 2000 NOK per month.

Attempt to close my account

Hello,

I reached out to Spinrise casino last week to close my account. I outlined in my email that I was no longer comfortable keeping my account open as I was loosing money. I requested self exclusion and my account to be closed and they did reaponded telling me to take some time to think about it.

I then told them again and was very clear in my first email that I wanted to exclude.

Could I please have some help closing my account.

Ignores my wishes to self exclude

I have tried to self exclude myself from spinrise since 16 of June. I explained that I have a gambling problem, but still they don’t take it seriously. The reply on my requests is always that I can set a deposit limit, and when I answer that I want to self exclude, it gets quiet. As I have a gambling problem, I continue to gamble. I think I sent request for self exclusion 6-8 times, but no answer. I have a huge net loss, and I think casinos that don’t take responsible gambling seriously should have a loss of license. After my latest request of self exclusion, I got an answer after approx 2 weeks. This time I didn’t gamble at all. The answer from spinrise was this: My friend,what’s going on? Come on, we’ve already talked about the options, and now—look! It’s the magical season! 🎄
The Advent Calendar starts tomorrow, which means a new, awesome bonus every single day!

All I want for Christmas is to self exclude myself from spinrise casino for ever, and hopefully get some of my losses back, from the date I requested self exclusion.

Ungelöst

Ignoring my request to set a deposit limit

Hello again. About a month ago I filed a complaint because Spinrise casino refused to exclude me from the casino. The complaint got rejected due to insufficient proof. I do not understand why since I attached several screenshots of emails.

Since then I have made several attempts to get them to close my account, with no luck. Recently, I have asked them to set a deposit limit (see the attached emails), but I still get the same answers from support. They offer me bonuses and present arguments as to why a deposit limit is not a solution, instead of just honoring my request.

I see there are two other complaints about self exclusion that have been resolved, so I am hoping this complaint will make the casino respect my request for deposit limit. I just want to play responsibly; something that is impossible with how the spinrise casino support handles my requests.

Self exclusion not implemented

I have requested several times to be excluded in this site They cajoled me to accept bonuses or set limits but when I requested a 100 euro per month limit they tried to dissuade me. I then asked again to be excluded for 1 year and have heard nothing back and the account remains accessible to me
I followed their instructions for exclusion going through their support via email as they don’t offer a means to set limits or exclude to punters to self select.

Spinrise Casino Beschwerde-Statistik

Gelöst 13 / 16

Durchschn. Betrag $4,671

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.3/10 ● 189 Bewertungen

Top-Bewertungen unserer Spieler

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vor 1 Woche

10/10

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vor 1 Woche

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I’m giving it 9 stars because I’d like the search function to be slightly more precis

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