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Spinia Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 108 reviews
8.8/10
108 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Fast withdrawal times
  • Top-tier software suppliers
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinia.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Polish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Spinia Casino is an online casino with a large selection of popular online slots, table and live dealer games powered by trustworthy suppliers such as NetEntPlay’n GO, Pragmatic Play, amongst others. Spinia Casino is available in a number of world languages including English, Swedish, Norwegian, Finnish and German. With its sleek and stylish design, the casino offers a range of games clearly divided by providers. The casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

There are some country restrictions in this casino and opening an account at Spinia Casino is not allowed for residents coming from countries such as the United States, Italy, Australia, France and many others. Detailed information on restricted countries and territories can be found under ‘More casino details’ section.

Mobile Gaming

Those who like playing on the go will find more than enough options at Spinia Casino since they are fully optimized for mobile devices like Android and iOS. Their mobile casino relies on state-of-the-art technology created to take players on an ultimate gaming journey.

Security and Fairness

At the moment, Spinia Casino does not use encryption techniques to guarantee that players’ personal information is safe and secure even though the use of 128-bit SSL is mentioned in the Terms and Conditions section on the casino website.

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Complaints

Read the complaints other players have left for Spinia Casino. Learn more about complaints.

Show all complaints
Spinia Casino - Bonus for new level denied with absurd reason

On February 16th 2021 I reached the VIP level status "Rookie" at Spinia casino. The Rookie level promises 5 Euro bonus and I indeed received a notification during my gameplay that I have received 5 Euro for reaching that level. Since there were no 5 Euro in my account I contacted the support in the chat. Joanna told me that I had disabled bonuses in my account - something which the support at Duxcasino had already said when they didn't add the bonus of 10 Euro after completing level 1 (at Duxcasino). I tried to explain that the only option to enable or to disable bonuses is when depositing. Since the level bonus has nothing to do with a deposit but only with wagering money (1000 Euro in this case), I wanted to receive the promised bonus. Joanna repeated that I had disabled the bonus function and would only receive future bonuses but not the 5 Euro for my new level. She also refused to connect me to a supervisor. One hour in the chat with her without any success.

Later I talked to Jim who checked my account and he then told me that my bonus will be added within the next 24 hours. When I asked him about what Joanna told me he just all of a sudden gave the same answers that Joana gave me. He too refused to connect me to a supervisor and also told me that only future bonuses can be given to me because I had deactivated the bonus option "in my account/profile" - which actually is not in my profile but only in the deposit window.

At that point of time I thought that when enabling bonuses in the deposit window I would have to take the welcome bonus. Turns out that the welcome bonus has to be activated with a bonus code, yet I thought it would be automatically added since it's that case at Duxcasino and N1. Over there, deposit bonuses can't be deactivated when enabling the bonus. The different deposit bonuses can't even be chosen and I had to contact the support several times when depositing at Duxcainso.

Anyway, due to that I was sure that the welcome bonus would be added automatically when enabling bonuses in the deposit window.

Aside from that there is no hint whatsoever in the bonus rules or in the general T&C that the player has always to enable bonuses in the deposit window in order to receive a bonus for a new level. The option to disable or enable a bonus can only be found when depositing. Since there is no hint or rule that this option has to be enabled nobody can know about it. What does a deposit have to do with bonuses that are independent from a deposit? It seems that Spinia tries to defraud me of my earned bonus for reaching the new level.

I'd like to get the 5 Euro now, especially since I received the notification from Spinia while playing Starburst that I have won 5 Euro for my new level.

I attached the chat files as text documents. Please let me know if you prefer the chats as Screenshots.

staus Resolved
€5

Complaint Statistics

Resolved 5
Avg. Amount $ 673
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
8.8/10 108 reviews

Top reviews from our players

I’ve enjoyed playing here in my first couple of weeks. Fast payouts, cool games, and a responsive site even on my old Android phone. One downside: the daily login rewards stop after the first week—would be nice if they lasted longer for new players.

Hi Yator1, Thank you for the 10/10 review! We are happy to hear that Spinia is running smoothly even on older Android devices—we want everyone to have a seamless experience regardless of their phone. We appreciate your feedback regarding the daily login rewards. We understand that extending them beyond the first week would be a great perk for new players, and we will definitely consider this for future updates to our welcome package. Cheers, Spinia Casino Team

user avatar

Tbh I like the cashback feature here. I lost like 50€ one weekend and got a small percent back. Not a lot, but better than nothing. Support answered on live chat after 2 mins which is fine. Wish the site had more color themes tho, feels a bit plain.

Hello Paw1ns, Thank you for the 10/10 review! We are glad to hear you appreciate the cashback feature—it is always nice to get a little something back after a tough weekend. It is also good to know our live chat team was there to assist you quickly. We really appreciate your honest feedback about the site feeling a bit plain; we will definitely pass your suggestion for more color themes to our design team to spice things up! All the best, Spinia Casino Team

user avatar

I liked how well the platform ran, even during peak hours. I played a few table games and then switched to slots. I won $140, met the bonus terms, and got my payout the following day. It was a clean, easy-to-use site with great mobile performance.

Hi Wuh441, Thank you for the 10/10 rating! We're thrilled to hear that the platform performed well for you, even during peak hours. Stability is key, so it's great to know you could switch between table games and slots without issue. Congratulations on meeting the bonus terms and securing that $140 payout! We're glad the mobile experience was up to par. Cheers, Spinia Casino Team

user avatar

I joined for the welcome bonus, and it gave me a good start. Since then, I’ve been exploring all the slots. Some of them are really creative with themes. Even when I don’t win, the visuals make it fun.

Hello Gudrun777, Thank you for the review! We're happy to hear that the welcome bonus gave you a great start. It's fantastic that you're enjoying exploring our library. We agree that the creative themes and visuals are a huge part of the fun, so we're glad they are keeping you entertained even when the wins aren't landing. Happy spinning, Spinia Casino Team

user avatar

I’m a fan of the gamification system. Leveling up and unlocking rewards makes playing feel less repetitive. It’s small stuff, but it works. Plus, the slots themselves are entertaining on their own.

Hello Cloudly89, Thank you for sharing your thoughts! We're really happy to hear you're a fan of our gamification system. We designed the leveling and rewards to add that extra layer of progression and fun, so it's great to know it keeps the experience fresh for you. We're glad you're enjoying the entertainment! Best regards, Spinia Casino Team

user avatar

Bonuses Are Legit, Not Fake
Thought the welcome bonus would have some sneaky strings attached, like most sites do. But nah, it was straight-up legit here. Got my free spins and extra cash instantly, no hidden fees or confusing rules. It’s refreshing to see a casino actually deliver what it promises. Keeps me coming back for more without feeling scammed or tricked. Props to them for keeping things clean and fair.

Hi Qurv1o, Thank you for the awesome feedback! "Straight-up legit" is exactly the reputation we want to have. We know how frustrating hidden terms can be, so we strive to keep our bonuses clear, fair, and transparent. We're thrilled to hear that you found the process refreshing and honest. Props to you for choosing us! Cheers, Spinia Casino Team

user avatar

I've been playing here for a few months, and it’s been chill overall. Deposits are instant, and I never worry about my cash being safe. The one thing that bugs me is that tourneys fill up so fast, and sometimes I miss out. It would be awesome if they added more spots. Aside from that, it’s a reliable hangout for gaming fun.

Hi there, kelkins, Thank you for sticking with us for the past few months! We are glad to hear you find the experience "chill" and that you feel secure with your deposits. We also really appreciate your feedback regarding the tournaments filling up too fast. That is a great sign of popularity, but we definitely want everyone to have a chance to compete! We will pass your suggestion to add more spots along to our tournament organizers. Cheers, Spinia Casino Team

user avatar

The registration was quick, and I used the welcome offer to try a few games. I ended the session with $140. The payout came through the next day, and the whole experience was smooth on mobile.

Hello taylil27, Thank you for the perfect rating! We are delighted to hear that your registration was quick and that you enjoyed using the welcome offer. Congratulations on your $140 win! It is great to know that the payout arrived promptly the next day and that everything ran smoothly on your mobile. Best regards, Spinia Casino Team

user avatar

I’m all about video poker, and not many sites have this many options. The UI is clean, and the games load fast. Plus, they have a great reward system that gives you perks the more you play. 🎉

Hi Heqels, Thank you for the fantastic 10/10 review! We're so glad to hear from a video poker fan. It's wonderful that you're enjoying our large selection of video poker options, the clean UI, and our fast-loading games. We're also thrilled you're getting great perks from our reward system. We really appreciate your feedback! Sincerely, Spinia Casino Team

user avatar

Feels like I carry a little Vegas with me everywhere. Played on the train yesterday, even with spotty service, the games didn’t lag. Hit a bonus round and nearly yelled. Instant buzz. Cashed out through PayPal, money landed fast. Makes my commute feel too short now 😂

Hey there, MacMaw! What an awesome review! We love the image of you carrying a "little Vegas" on your commute. Hitting a bonus round on the train sounds like the perfect "instant buzz"! We're especially happy that the games ran smoothly even on spotty service and that your PayPal cashout landed fast. We're (not so) sorry for making your commute feel too short now! 😂 Cheers, Spinia Casino Team

user avatar

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