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Spin Genie Casino
- Real commitment to responsible gambling
- Live chat
- UKGC license
- Live chat not 24/7
Editor's View
A reliable and well-rounded online casino, Spin Genie strikes a perfect balance between entertainment and player safety.
General Information About Spin Genie
Launched in 2020 under the ownership of SkillOnNet Ltd., Spin Genie quickly became a players' favourite online casino. It operates under four respected licenses—UK Gambling Commission, Malta Gaming Authority, Swedish Gambling Authority, and Alcohol and Gaming Commission of Ontario—ensuring high standards of fairness, safety, and responsible play.
Though the design is somewhat traditional, the user-friendly layout makes navigation straightforward. In the "Promotions" tab, you'll find the welcome bonus, free spins offers, and time-limited campaigns. Seasonal promotions are also regularly updated.
Spin Genie also features a six-tier loyalty program where rewards scale with your activity—expect faster withdrawals, personal account management, and tailored gifts as you climb the ranks.
Security-wise, Spin Genie employs robust encryption protocols to protect all personal and financial data. The platform is independently audited by eCOGRA and certified for its use of a fair Random Number Generator (RNG), ensuring all gameplay is unbiased.
Payment Information and Options at Spin Genie
Spin Genie supports a wide range of casino payment methods, including Visa, MasterCard, Paysafecard, Trustly, Apple Pay, Skrill, Neteller, and Bank Wire Transfer.
The Spin Genie's minimum deposit is €10, which qualifies you for the welcome offer. Maximum deposit amounts depend on the selected payment method.
Spin Genie withdrawal limits are capped at €5,000 per transaction and €10,000 per month, but there's no restriction on how frequently you can request them. Withdrawal requests are typically processed within 72 hours. Once processed, you can expect your funds in:
- Up to 24 hours via e-wallets
- Up to 5 days via card payments
- Up to 7 days for bank wire transfers
Please note that wire transfers incur a €10 fee for withdrawals under €500, with a minimum withdrawal threshold of € 50 applying across all methods.
Customer Support at Spin Genie
Support is available through a responsive live chat service open daily from 06:00–00:00 GMT. You can also reach out via email or consult the FAQ section for quick solutions to common issues.
Games at Spin Genie Casino
Spin Genie offers more than 4,000 casino games in the lobby, which is an impressive number. The main casino section includes hundreds of slots, blackjack, roulette, baccarat, and other table games.
The live search is quick, and Spin Genie seems to offer more filtering options than its sister sites: you can filter out Exclusive Slots, Most Played, New Slots, Drops and Wins, Jackpots, Daily Jackpots, and Megaways.
The variety of online slots is impressive, featuring titles from top-tier providers. Classic and video slots are abundant, and table game fans will enjoy versions of roulette, blackjack, baccarat, craps, and Sic Bo. Video poker options include popular variants like Jacks or Better and 2 Ways Royal.
The Live Casino section features hundreds of real-dealer games and game shows, with HD streams and professional croupiers. Some tables are broadcast directly from Spin Genie's partner land-based casinos, enhancing the realism.
The site is fully mobile-compatible, functioning seamlessly on both smartphones and tablets without requiring a separate app. All games are optimised for instant play.
Spin Genie Casino's Commitment to Responsible Gambling
The casino offers a robust range of responsible gambling tools, including cooling-off periods, reality checks, deposit limits, session time limits, and self-exclusion options. Players can customise limits on deposits and betting and set durations for breaks or exclusions.
As a UKGC-licensed operator, Spin Genie is also integrated with GamStop, allowing players to self-exclude across all participating UK casinos for added protection.
Recommended by experts
Player Reviews
Good choice of games and a decent chat service which U had to use which leads onto the negative issue
Takes too long to withdraw money
At present I am waiting on a withdrawal made on the 23rd nov it was found after a chat session to have been missed by the "payments team" and at earliest will not appear in my bank till 4th dec which is 11 days, a poor apology is all I've been offered
Probably wont use this site again and couldn't recommend.
Mobile billing £30 per day but with an admin fee.
Good selection of games.
Live chat and email responses quick.
Withdraw processed within 24 hours and usually arrives the next day.
Bonuses and promotions have disappeared over the last few months and regularly depositing players not rewarded, no incentive to stay with this site as others reward much more and make much more effort to keep regular customers.
The ability to deposit via Mobile bill. The live chat facility
Over the past 12-18 months the level of promotions on the site have dropped considerably. I also find they're verification requirements too strict (they will ultimately at a random point ask you to verify everything you have on your account (current and previous cards used, mobile phone bill of any number used via Pay By Mobile (even disconnected numbers used months ago).
I won £250 on this site recently and had no problems whatsoever on it. Won on the friday evening and it was in my bank by tuesday lunch time. Best experience I've had in a while.
Nothing to dislike about it. I would say that the payouts are fair and they have a good variety of games on there, although starburst is the best.
Hi jamul81,
Thank you for your kind words. I'm glad you had a great experience!
Spin Genie Support
I had a nice experience here, I love WMS slots and they have most of those as well as Netent, IGT and others. Roulette, Blackjack is also available.
Withdrawal process was OK and although there is a 48 hour pending/reversal time think mine was processed in around 30 hours which is acceptable.
Its a nicely presented site with goodies and free spins along the way.
I didn't come across anything negative during so far to mention so its a thumbs up from me.
Hi Nick,
Thank you for your kind words.
We hope you continue to enjoy playing Spin Genie.
I think it's one of my favourite online slots at the moment. Very nice layout, easy to navigate, very nice little surprise bonus from time to time. Had some winning and easy to cash out (I don't remember I have ever contacted any of the customer service). Reminders through SMS and email come at the time we need it (like withdraw progress, promotions and bonuses status). Always happy when I receive them (seems like something interesting is coming when I got them... :D ). Totally recommended.
The only thing I don't like is that they do not do turbo stop during the spin. Well, in a way it's good because it could slow me down a bit during the play but when it comes to bonus time (like freespins), it feels like it takes forever... LOL *I just wanna know how much I win from the freespins instead of following the spinning progress.
Another suggestion.... It would be nice if you could offer more bonuses like more match bonus for loyal customer like me. Last time I got 10 supersize freespins (for the deposit of £30 I made) and those spins gave me almost nothing. LOL
Plenty of slots to choose from. Look good but ARNT I'm afraid.
You will be very LUCKY to get any sort win from this casino, so AVOID at all cost, hardly get features come in on slots and very low pay out if any.
Variety of games is good and play well on both Pc and mobiles.
Customer service was good the one time I used it and withdrawal processed quickly and efficiently.
Bonus also good. No messing about.
Nothing. Would recommend to give them a go.
Only got 9/10 because nobody is perfect.
NOTHING RIP OFF I would avoid this online casino at all costs.
Had a terrible time with getting a payout from this casino. I had changed my bank card and used the new bank card to deposit, I won 50 pound in the end.They would not pay my winnings to my new bank card. I provided ID but they still would not pay out, they wanted a copy of my old bank card (why on earth would I keep a copy of my old bank card), I think this was all a ploy to keep my winning from me, In the end I did get my winning after a lot of email exchanges - Avoid this casino at all cost rip off and the customer support is terrible.
Hi Andy,
Thanks for your e-mail.
Please can you e-mail [email protected] with the subject line "Ask Gamblers" with your username or your e-mail address registered to your account please as we are unable to locate your account in our system?
Kind Regards,
Spin Genie Support
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This Casino is not closed. It has a good range go games. Always pay out in good time and as far as I am concerned a good, honest casino. This Casino closed and then re-opened, a shame Pocket Fruity hasn't re-opened too. I like this site.
Nothing. I like everything about this casino. So far so good, no complaints. Payout is fast and without quibbles. Keep it up Spin Genie, you'll attract more players.