Complaint #21 Spin Genie Casino

Payment problem

By robank

7 years ago

Message on forum

Hi There,
I would like to complain regarding my withdrawals from spingienie casino
on 19.11.2018 I withdrawed my winning money which was £350 which was approved and the same day I made another withdrawal on £100 (2x50) which was approved aswell. On 26.11.2018 I made deposit for £27.5, from this money I had few good winning and I made withdrawal for £300 which was approved.On 27.11.2018 I made another deposit for £27.5 and from this money I made withdrawal £50 which this time was failed as was some problem with my bank details. After few received email about problem with my bank account and the money will back to my casino account which was happen but only £350 on the same day I setup my credit card and sent this money which were passed without a problem.
On 19.12.2018 I made deposit for £20 and from this amount I made £120 and withdrawal go without any problem and I got my money on my account As you can see all my withdrawals 350+50+50+300+50+120=920 but I received only £470 so I still missed £450. I called them several times, they ask me to send my bank statement what I made and on this statement was only one payment from casino on £350.Lady which I spoke with promise mene to send all papers to account team to make investigation, after almost 3 weeks wiyhout any answer I called them today 28.12.2018 and they said to me that everything is correct and all the money I should receive, I received but......well I still missing £450

Disputed Casino Spin Genie Casino

Reason Missing Funds

Amount £450

Discussion

There are no replies at the moment.

Spin Genie Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $645

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Spin Genie Casino Complaints

See all complaints for this casino

I can't withdraw my money

I was told to provide documents before I can withdraw my winnings so I did.

I provided my id and my bank details that I used to deposit. I got an email saying all was approved but soon as I went back on there to withdraw my winnings it told me to provide documents. Now they said the card I used didn't have info on the front but all my card number and info is on the back.

I explained to them that's how my bank was so I changed my bank card, did a deposit, and sent them my id again and my new card details.

I've not heard from them for a week now and my winnings are building up and still can't withdraw I've sent u 2 attachments to show u what they owe and what it says when I try to withdraw.

Unresolved

€700

Delayed withdrawal and trying to take money from my bank

Awaiting a £600 withdrawal that i requested.

Just had notification from apple pay wallet skillonnet have tried taking £600 from my bank account! No help going round in circles on live chat with a bot!

Withdrawal has been shown as pending for last two days but now not showing in pending transactions at all!

No reply to emails, had to call bank and cancel card so they can't try to take any more money!

Unresolved

£600

Admitted ''missed'' payment

i am very disappointed in this site after the recent mishap regarding my withdrawal, after all they are quick enough to take money from you when depositing i have waited since 23rd nov for £400 which in chat was admitted to have been missed by the payment department? i was assured that it would be processed today as an emergency payment? which never happened, this is a copy of the transcript of the chat session craig binnie Nov 30, 17:40 GMT Chat started: 2017-11-30 05:29 PM UTC (05:29:32 PM) Visitor 59153518 is now known as craig binnie. (05:29:32 PM) craig binnie: need help regarding a withdrawal (05:29:45 PM) *** Edgars joined the chat *** (05:29:49 PM) Edgars: Hi, how can we help you today? (05:30:25 PM) craig binnie: hi edgars i need help regarding a withdrawal i made on the 23rd nov (05:30:32 PM) Edgars: Ok (05:30:34 PM) Edgars: Just some quick security questions, can I please have your Username, DOB and Postcode? (05:30:55 PM) craig binnie: < personal info removed > (05:31:10 PM) Edgars: thank you (05:31:12 PM) Edgars: I'll just look at your account. Bear with me a second. (05:32:48 PM) Edgars: Ok, How I can see our payments team have missed your withdrawal, request. I will add it to our emergency payments list and your withdrawal request should be approved tomorrow morning (05:34:27 PM) craig binnie: Thanks , not your fault but a bit disappointing i play on other sites and its not happened there (05:35:30 PM) Edgars: I am sorry for any inconvenience that this situation may cause (05:36:50 PM) craig binnie: no inconvenience at all (05:37:05 PM) Edgars: Is there anything else I can help you with today? (05:37:16 PM) craig binnie: no thats fine thanks (05:37:34 PM) Edgars: no problem (05:37:38 PM) Edgars: have a nice evening (05:40:08 PM) *** Edgars left the chat *** This email is a service from Spin Genie. Delivered by Zendesk [N4RVWZ-5GON]

Unresolved

£400