Snatch Casino

Snatch Casino - Major Withdrawal Issues

£1400

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Snatch Casino - Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

Snatch Casino - KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Snatch Casino - Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Snatch Casino - Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

Snatch Casino - KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Snatch Casino - Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

Snatch Casino - Kyc and withdrawal again

$141.6

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

Snatch Casino - Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

8.7/10 ● 208 reviews

Top reviews from our players

Welshbek66

10 months ago

7/10

The casino has an excellent choice of games, from loads of providers which is great!
There's a good bonus structure in place for new and existing players with cashback, free spins and tournaments. 👌
The website is easy to navigate and in my experience, really helpful customer service representatives.

I have sometimes, only occasionally though, encountered loading and playing.
Issues with games but these have always been resolved by customer service representatives.

Dear Welshbek66, Thank you so much for your detailed and honest feedback! 🎯 We're thrilled to hear you're enjoying our game selection, bonus structure, and the overall user experience at Snatch Casino. It's also great to know our support team has been there for you whenever you've needed assistance — that’s exactly what we aim for! We really appreciate you pointing out the occasional loading issues too — your input helps us continue improving. Rest assured, we're always working behind the scenes to make everything smoother and even more enjoyable for you. Looking forward to seeing you back at the tables soon! Best regards, Snatch Casino

Snatch Casino 9 months ago

Lperrenzz

10 months ago

10/10

Sure thing! Here's a review for Snatch Casino from your perspective:

Snatch Casino has quickly become one of my go-to online casinos since its launch in 2021. The platform, operated by Altacore N.V., is licensed by the Curaçao Gaming Control Board, ensuring a safe and fair gaming experience. The user interface is sleek and intuitive, making navigation a breeze.

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The platform supports various payment methods, including cryptocurrencies, which makes transactions quick and secure. Plus, the 24/7 customer support ensures that any issues are promptly addressed.

Overall, Snatch Casino delivers an enjoyable and reliable gaming experience that keeps me coming back for more

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Snatch Casino 9 months ago

SuperKierda95

10/10

Snatch was, for me, one of the casinos that amused me the most in days of rest at home, always with good bonuses and slots from more varied providers, fast withdrawals only the casino has.

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Snatch Casino 9 months ago

Gadget24

10/10

Free spins without depositing after that I can use all money I won in other games without wagering. And that offer is available quite often. Nice choice of games and bonuses. Agents on chat are kind and quick response and resolve problems

Dear Gadget24, Thank you for your fantastic feedback! We’re thrilled to hear you’re enjoying our no-deposit free spins and the chance to use your winnings without wagering - we know how exciting that can be! It’s also great to know our game selection, bonuses, and support team have made a positive impression. We’ll be sure to pass your kind words on to our chat agents - they’ll be delighted! Thank you for being part of the Snatch Casino community. Best regards, Snatch Casino

Snatch Casino 9 months ago

Gyhikodes

9/10

I’ve tried a few online casinos, but Snatch Casino stands out for me. The variety of games is impressive, with a ton of slot options that keep me entertained for hours. I like how they offer daily bonuses and rewards—it makes the experience feel more rewarding. The website design is clean and modern, and I’ve never had any issues with loading times. I don’t expect to win big every time, but I do appreciate the fun and excitement this site provides.

Dear Gyhikodes, Thank you so much for your kind words! We’re thrilled to hear that Snatch Casino has stood out for you. It’s great that you’re enjoying the variety of games and the daily bonuses we offer – we want to ensure our players always have a fun and rewarding experience. We’re also glad to hear that the website design and performance have met your expectations. We always aim to provide a smooth and exciting experience for our players. Thanks for sharing your thoughts, and we’re excited to continue providing you with entertainment and rewards! If you ever need anything, feel free to reach out. Best regards, Snatch Casino

Snatch Casino 9 months ago

Alenyina

10/10

Snatch Casino has quickly become one of my go-to online casinos. I’m not a huge gambler, but I enjoy the experience of playing slots and table games in a casual way. The site loads quickly, and I appreciate the easy layout that makes browsing through the games a breeze. They have some great promotions that give you extra chances to win, which I really enjoy. The customer support team is also friendly and helpful whenever I have questions. So far, it’s been a very positive experience!

Dear Alenyina, Thank you for your wonderful feedback! We’re so happy to hear that Snatch Casino has become one of your go-to online casinos. We always strive to offer a fun, easy-going gaming experience, and it's great to know that the site’s speed, layout, and promotions have enhanced your time with us. Our customer support team is always here to help, and we’re pleased to hear that they’ve made a positive impression. Thank you for choosing Snatch Casino, and we look forward to providing you with many more enjoyable gaming sessions! Best regards, Snatch Casino

Snatch Casino 9 months ago

Kokkekokke1

10/10

Everything, good games, good support, fast website. It loads as it should with no delay. Good bonuses. Even no-deposit ones can land into a lot. And normal deposit bonuses are fine.

Dear Kokkekokke1, Thank you so much for sharing your experience with us! We're thrilled to hear that you're enjoying our game selection, website speed, and the bonuses we offer, including the no-deposit ones! Our team works hard to make sure everything runs smoothly, and it's great to know it's making a difference for you. Thanks again for being part of Snatch Casino, and we look forward to continuing to provide you with top-notch gaming! Best regards, Snatch Casino

Snatch Casino 9 months ago

bigkikiniki

10/10

I love everything about this casino. High rating gives a feeling of safety and legitimacy. Great selection. And what is also a huge plus is a customer support available 24/7.

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Snatch Casino 9 months ago

Nerice

10/10

I’m relatively new to online casinos, and I have to say, Snatch Casino has been a pleasant surprise! The website is visually appealing and easy to navigate, which makes it simple to jump into my favorite games. I’m not here to chase big wins, but I love how often I get bonuses and promotions. It feels like they’re always rewarding me for just playing, which keeps me coming back for more. Overall, I’m having a great time, and I look forward to exploring even more games as I play.

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Snatch Casino 9 months ago

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