Snatch Casino

€600

Major Withdrawal Issues

Hi there,

Yet again I find myself unable to withdraw my funds from Snatch casino. I have had this issue in the past which resulted in me trying card, Mifinity and bank withdrawals all of which failed multiple times and resulted in their team converting my GPB balance into crypto currency to allow me to withdraw as bitcoin to my crypto wallet.

I have asked the team at snatch multiple times to convert balance again to allow my withdrawal to progress but they are not responding to my request. I just get the generic email, ' we are looking into this'

Please advise how I can get my funds.

Thank you

< first name removed >

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

€2400

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

8.9/10 ● 356 reviews

Top reviews from our players

Mantelis

10/10

Hello, I like this casino, because it has a lot of games and you can choose what you want to play. I recommend all my friends and family, and other players.

Payment methods like deposits or withdrawals are too slow, and some games are really boring and I'm not excited to play them. But from the side are not many dislikes from me.

Dear Mantelis, Thank you for your feedback on the game variety. Our online casino works with trusted providers and verified systems designed to ensure secure and fair services. You get access to many categories and frequent updates. Professional support assists with VIP service requests, quick withdrawal questions, fast payouts processing, and fast support across all account services. Best regards, Snatch Team.

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Turismo2020

10/10

It's a casino that I love, it's spectacular, a luxury to play in this casino, it has everything I need in an online casino, the slots are wonderful, and it has fluidity and speed.

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Snatch Casino 3 weeks ago

OnlyPoul

10/10

I really like how clean and easy Snatch Casino is to use. The site loads fast, even on mobile, and there are thousands of good slots and a strong live casino section. The welcome bonus is very generous (450% up to €6000 + 325 free spins), weekly promotions and cashback are nice, and withdrawals are quick, especially with crypto. The support team answers fast and is helpful. Overall, it’s a smooth and fun casino.

The only thing I don’t like is that some bonuses have quite high wagering requirements. It would be better if they were a bit lower. Apart from that, everything else has been good so far.

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Abtonio101317

10/10

I REALLY LIKE THE CHAT. The live chat works 24 hours a day, 7 days a week, and the staff is quick and efficient! This way, customers can play without problems! That's why I play at this casino. For us players, it's much better to talk to a person than to talk to a machine. The withdrawal method attracts me a lot because it is very fast and effective. I am a fan of the games provided by this platform, especially the fast-shooting games like Aviator, JetX, and others.

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Snatch Casino 3 weeks ago

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10/10

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Snatch Casino 3 weeks ago

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10/10

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Snatch Casino 3 weeks ago

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10/10

My favorite online casino. Great bonuses and the latest games. It is in first place for me. There is no other online casino like it. I can only recommend it.

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Snatch Casino 3 weeks ago

Davdav62

8/10

I am new to this casino, I am discovering it and for my part it seems great... Let's see with time ^^ customer service is attentive and responds to all requests. I recommend it.

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Snatch Casino 3 weeks ago

Janar007

8/10

The games are great. Everything has gone smoothly without any problems so far. A good simple site. The only thing to complain about could be the withdrawal speed, and they could definitely improve that.

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