Snatch Casino

€600

Major Withdrawal Issues

Hi there,

Yet again I find myself unable to withdraw my funds from Snatch casino. I have had this issue in the past which resulted in me trying card, Mifinity and bank withdrawals all of which failed multiple times and resulted in their team converting my GPB balance into crypto currency to allow me to withdraw as bitcoin to my crypto wallet.

I have asked the team at snatch multiple times to convert balance again to allow my withdrawal to progress but they are not responding to my request. I just get the generic email, ' we are looking into this'

Please advise how I can get my funds.

Thank you

< first name removed >

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

€2400

Estatísticas de Reclamações

Resolvido 41

Valor médio $ 2,742

Duração média da reclamação 9 dias

Resposta média 3 dias

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Principais avaliações de nossos jogadores

salijefri

há 4 dias

10/10

It's a very good casino and I'm very satisfied with its bonuses. The user experience is good, smooth, attractive, and comfortable. It has most of the games. In any case, I really like it. I receive emails every week offering very good bonuses, sometimes without any deposit, and I am happy to receive these types of bonuses.

Dear salijefri, Thank you for sharing your experience with bonuses. Our online platform runs on trusted systems and verified controls built for secure and fair promotional services. Campaigns are structured with clear requirements. Professional support teams assist with VIP service requests, quick withdrawal needs, fast payouts processing, and fast support. Best regards, Snatch Team.

Snatch Casino há 22 horas

Bassman1

10/10

I like everything about this casino, the teams are good and handled out free bonuses at times that are good enough.
I like live casino and normal games, they are all worth it. I will keep enjoying these games, casino offers and spending time on it when I'm free. And 100% this casino is definitely a place to go for, and this site only.

Dear Bassman1, We value your feedback regarding promotions. Online casino services rely on trusted providers and verified systems that maintain secure and fair bonus conditions. Each offer follows structured rules for clarity. Professional support assists with VIP service needs, quick withdrawal inquiries, fast payouts processing, and fast support. Best regards, Snatch Team.

Snatch Casino há 5 dias

kaes98

10/10

Really the best casino I have ever played at. The best games and great customer service. 10/10

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Snatch Casino há 1 semana

Ilias92

10/10

Good casino and very serious. They take care of everything and if you ask them of something they answer very quickly: I recommend them a lot. Must try them.

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Snatch Casino há 5 dias

Alberjuma

10/10

Good casino, very good service, good games, and a very good chat. I will definitely play again, good bonuses and fast withdrawals, an agile and very fun site to have a good time.

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Snatch Casino há 1 semana

hjennings88888

9/10

One of the best online casinos by far. Highly recommend. Lots of games to choose from. I give it 10 out of 10. Easy website to navigate around, 24/7 live chat. Easy withdrawal without the hassle of waiting for weeks. Highly recommend. 👌

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Snatch Casino há 5 dias

Sasaalm

10/10

Great casino with a variety of games with high RTP, great winnings, easy login, easy access to attendants, perfect platform with fast deposits and withdrawals without bureaucracy. I use it and recommend it.

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Snatch Casino há 1 semana

Mace88

7/10

Cool site with good games, also a lot to choose from, including bonuses, free spins and a great selection to choose from and never get bored. Hoping the big one will come.

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Snatch Casino há 5 dias

ankaanka80

10/10

Transparent and easy-to-use site. The selection is high, and the payout is fast. They don't complicate things like many places do. I recommend it to anyone looking for a fair casino.

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Snatch Casino há 1 semana

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