Snatch Casino

Snatch Casino - Major Withdrawal Issues

£1400

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Snatch Casino - Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

Snatch Casino - KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Snatch Casino - Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Snatch Casino - Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

Snatch Casino - KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Snatch Casino - Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

Snatch Casino - Kyc and withdrawal again

$141.6

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

Snatch Casino - Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

8.7/10 ● 208 reviews

Top reviews from our players

Astrati23

7/10

Snatch casino offers a wide variety of games, including popular slots and table games, providing endless entertainment options for players.?The website's interface is sleek and user-friendly, making it easy to navigate and find desired games. The customer support team at Snatch casino is efficient and responsive, always ready to assist with any inquiries or concerns. And one of the major advantages of this online casino is its secure and reliable payment system, ensuring safe transactions for players.

Dear Astrati23, Thank you so much for your wonderful review! We're thrilled to hear that you’re enjoying the wide variety of games, as well as the user-friendly design of our website. It’s great to know that our customer support team has been helpful and responsive to your needs—providing excellent service is something we always strive for. We're also pleased that you’ve found our payment system to be secure and reliable. Your trust and satisfaction are incredibly important to us, and we’re happy to know we’re meeting your expectations. Thanks again for your positive feedback, and we look forward to providing you with more exciting gaming experiences in the future! If you ever need assistance, don’t hesitate to reach out—we’re always here to help! Best regards, Snatch Casino

Snatch Casino 1 year ago

Arich13

7/10

Snatch Casino for me is one of the good and nice bonuses and games, their support is nice too, and easy to talk to, their providers are more, and almost all my fave games are here. I just hoping that I will win some at the Casino soon…keep up the good work….

Dear Arich13, Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’ve been enjoying our bonuses, games, and the support team. It's great to know that many of your favorite games are available at Snatch Casino! We completely understand the excitement of hoping for a big win, and we’re wishing you the best of luck in your future gaming sessions. We’ll keep working hard to ensure you have an enjoyable and rewarding experience with us. Thanks again for your support, and we look forward to seeing you back at the casino soon! If you ever need anything, don’t hesitate to reach out. Best regards, Snatch Casino

Snatch Casino 1 year ago

crusty335

3/10

Decent amount of bonuses and a smooth interface, they have most providers and accept different types of payments. Games play smoothly and everything works fine.

Takes forever to withdraw money. As with every Curacao licensed casino, with the first withdrawal and verification they check everything that is possible to void your winnings. then after you completely verified, you should be able to withdraw, but no, they keep stretching payments. I requested 3 withdraws at the same time according to their limits of 3 x €500 at the same time and €3000 per week. I had no Jackpot win or it's also not a big amount of money. So far I have 1 withdrawal processed of €500 and the time of 2 business days what their terms say is already far passed. So if you play here, make sure you know it takes forever to get your money, even small amounts.

Dear crusty335, Thank you for your feedback! We’re glad to hear that you’re enjoying the bonuses, smooth interface, and the variety of payment options and game providers we offer. We work hard to provide a great gaming experience, and it’s great to know that most aspects of the casino are working well for you. However, we’re truly sorry to hear about your frustration with the withdrawal process. We understand that long wait times can be disappointing, especially after the verification process. We aim to process withdrawals as quickly as possible, but sometimes additional checks are necessary to ensure a secure and compliant transaction. That being said, we recognize that delays can still occur, and we appreciate your patience. Your feedback is valuable, and we will review our processes to see if we can make improvements and reduce the waiting time for withdrawals. If you ever have any concerns or need assistance, our support team is always here to help and ensure your experience is as smooth as possible. Thank you for sharing your thoughts, and we hope to see you again soon for more exciting gaming! Best regards, Snatch Casino

Snatch Casino 1 year ago

ChalakSassi

10/10

The casino has a very nice website. Clear and appealing. The bonuses are also ok and regular. The customer team is always friendly and helpful, very satisfied so far

The deposit only starts from 10 euros and the promotions would usually be nicer if you get bonuses from 10 euros. I can't yet judge how quickly the payouts will be made

Dear ChalakSassi, Thank you for your thoughtful review! We’re so glad to hear that you’re enjoying the design of our website, the bonuses, and the friendly service from our customer support team. Your satisfaction is very important to us, and we're happy to know that we’re meeting your expectations so far. We appreciate your feedback regarding the deposit and bonus amounts. We’re always looking for ways to improve our promotions, and your input is valuable as we strive to offer even better rewards for our players. As for the payout process, we understand how important fast withdrawals are, and we’re constantly working to ensure that payments are processed as quickly and smoothly as possible. We hope your experience with payouts will be just as positive, and we’re confident you’ll be pleased with how efficiently they’re handled. Thanks again for your feedback, and we look forward to continuing to provide you with an excellent gaming experience! If you need anything, don’t hesitate to reach out to us. Best regards, Snatch Casino

Snatch Casino 1 year ago

bigwiggyman06

10/10

Good variety of providers, easy cash out, and easy deposit with a lot of methods 🫶🏽 this is by far the only casino where I can find all the providers I like! ❤️

Dear bigwiggyman06, Thank you so much for your amazing feedback! We’re thrilled to hear that you’re enjoying the variety of providers, as well as the easy deposit and cash-out process. It’s fantastic to know that we offer all the providers you love, and we’re honored to be your go-to casino! ❤️ Your support means a lot to us, and we’re committed to keeping the experience smooth and enjoyable for you. If you ever need assistance or have any suggestions, don’t hesitate to reach out. We look forward to continuing to provide you with great gaming experiences! Best regards, Snatch Casino

Snatch Casino 1 year ago

Drsapounias

10/10

it is a very beautiful casino with a special search and a nice theme, I can say that it has not disappointed me and has kept me, it has a very good live chat that immediately without delay offers you help and many games with many providers to play, I recommend it unreservedly

Dear Drsapounias, Thank you so much for your kind words and positive review! We're thrilled to hear that you enjoyed the theme, the variety of games, and the helpfulness of our live chat support. It's great to know that we've met your expectations and provided you with a great experience. We truly appreciate your recommendation and look forward to welcoming you back soon! Best regards, Snatch Casino

Snatch Casino 1 year ago

dkolta187

9/10

Great casino. Good bonuses for my deposits and also very happy with no deposit bonuses. Love the wide range of variety In games and also everytime I need support the customer reps are quick and efficient & knowledgeable. All round happy customer

Dear dkolta187, Thank you for your wonderful review! We're so glad to hear that you're enjoying the bonuses, our wide range of games, and the support from our team. It's fantastic to know that we’ve been able to meet your expectations with both our promotions and customer service. We truly appreciate your feedback and look forward to continuing to provide you with an excellent experience. Thanks for being such a happy customer! Best regards, Snatch Casino

Snatch Casino 1 year ago

Drabios

10/10

enthusiastic review of Snatch Casino! We're thrilled to hear that you've had such an exciting and positive experience with us.

We're also delighted to hear that you've had positive interactions with our live chat support team. Providing excellent customer service is a top priority for us, and we're glad to hear that it shows in our interactions with you.

Dear Drabios, Thank you for your enthusiastic review of Snatch Casino! We're thrilled to hear that you've had such an exciting and positive experience with us. It's great to know that our live chat support has been helpful and that you've enjoyed your time here. We truly appreciate your feedback and look forward to continuing to provide you with excellent service and entertainment. Thank you for choosing us! Best regards, Snatch Casino

Snatch Casino 1 year ago

Matii1986

10/10

I would like to recommend Snatch Casino due to its very interesting bonuses and promotions as well as a large selection of fast payments. Everyone will find their favorite slots here from the best providers. Another advantage is that the website also has a mobile application. I encourage everyone to check out their offer. Regards:)

Dear Matii1986, Thank you so much for your thoughtful recommendation! We're thrilled to hear that you appreciate our bonuses, promotions, and wide selection of games from top providers. We're also glad that our mobile app has been a convenient feature for you. Your feedback means a lot to us, and we’re happy to know you’re enjoying your experience at Snatch Casino. We hope you continue to have a great time with us, and thank you for sharing your positive thoughts! Best regards, Snatch Casino

Snatch Casino 1 year ago

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