Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.7/10 ● 239 reviews

Top reviews from our players

Utuh92

6 hours ago

9/10

Accepted just fine. Various entertainment options with bonuses. The staff deserves praise for this casino. I always play whenever there is an opportunity

Asero93

17 hours ago

10/10

The site meets my expectations very well, with a large number of bonuses to choose from and a wide selection of games from various providers. Payments with a common cryptocurrency method are a plus. The site and interface are very clear. Highly recommended.

Swingas

22 hours ago

1/10

The worst casino I have ever played at. Winnings are minimal, and even if you win, withdrawing money is impossible—they keep asking you to use different methods over and over. They don’t respond to emails; I’ve been writing for a whole month with no reply. They also refuse to delete accounts. Damn this scam.

Dear Swingas, We apologize if your experience did not match up to expectations. The financial options for withdrawal are provided in cooperation with reputable payment partners, who organize the transfers of funds to the players. Occasionally, they might have individual errors or receive refusals of transfers from players' banks. In such cases, we may advise using an alternative method for quicker completion of the withdrawal process. Best regards, Snatch Team.

Snatch Casino 5 hours ago

Leeleeeeee

10/10

Very nice no deposit bonuses, easy to use, and to find everything. It works fast. I really like it very much, I recommend it with all my trust. Enjoy!

Dear Leeleeeeee, Your feedback about our bonuses is greatly valued. We aim to deliver fun online promotions while maintaining fair and secure standards. Verified systems track bonus activity to ensure accuracy. Professional teams manage services carefully, and fast support remains available for help with withdrawals or questions about reward conditions. Best regards, Snatch Team.

Snatch Casino 1 day ago

Fernandooli17

10/10

I recommend. Great games. Approved payments. Everything received was fine. Various entertainment options with bonuses. The staff deserves congratulations for the casino. I always play when I can.

Dear Fernandooli17, Thank you for pointing out the variety of games available on our platform. We work with trusted and verified providers to deliver a broad online catalog while keeping gameplay secure and fair. Our professional team reviews new titles regularly to maintain quality. Fast support remains available whenever assistance with services or withdrawals is needed. Best regards, Snatch Team.

Snatch Casino 1 day ago

Ismet12

10/10

I had an amazing time at Snatch Casino! The atmosphere was electric, the games were exciting, and the staff made me feel welcome from the moment I arrived. I especially loved the variety of slot machines and table games — there was never a dull moment. It’s the perfect place to enjoy some fun, try your luck, and have a great experience overall!

Dear Ismet12, We are grateful for your feedback about your experience. Maintaining a dependable online casino requires trusted partnerships and verified security systems. Fair gameplay remains a core principle across all services. Professional staff oversee activity continuously, while fast support assists players with payout updates or withdrawal questions. Best regards, Snatch Team.

Snatch Casino 1 day ago

Bogi8888

10/10

The feedback and support are good; however, in my opinion, the wagering requirements for bonuses are far too heavy. Free spins should have a maximum of 10x wagering, rather than 30x or 40x. Aside from the withdrawal process, this is the only thing I would improve.

Dear Bogi8888, Thank you for sharing your thoughts about the platform. Our online services rely on secure technology and verified systems that support fair gaming conditions. Professional teams manage daily operations and monitor transactions. Fast support ensures players receive help quickly when questions arise about withdrawals, services, or account settings. We consistently attempt to improve bonus conditions and bring them in line with the standards across the industry with frequent research, in order to ensure the offers at Snatch match what is found at most platforms online! Best regards, Snatch Team.

Snatch Casino 1 day ago

Sev62110