Snatch Casino

€600

Major Withdrawal Issues

Hi there,

Yet again I find myself unable to withdraw my funds from Snatch casino. I have had this issue in the past which resulted in me trying card, Mifinity and bank withdrawals all of which failed multiple times and resulted in their team converting my GPB balance into crypto currency to allow me to withdraw as bitcoin to my crypto wallet.

I have asked the team at snatch multiple times to convert balance again to allow my withdrawal to progress but they are not responding to my request. I just get the generic email, ' we are looking into this'

Please advise how I can get my funds.

Thank you

< first name removed >

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

€2400

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.9/10 ● 321 reviews

Top reviews from our players

fatsteve

1 week ago

10/10

All good, no buffering and fast and efficient help from online support, lots of payment options, and the minimum deposit is only £10. There are lots of casinos out there that could learn from this casino.

Dear fatsteve, We appreciate your review of our support team. Online services are powered by trusted infrastructure and verified systems ensuring secure and fair assistance. Professional support remains available to guide users through any request. Fast support assists with VIP service inquiries, quick withdrawal needs, fast payouts processing, and ongoing services. Best regards, Snatch Team.

Snatch Casino 6 days ago

Papa32

1 week ago

10/10

Excellent site! I recommend it to everyone! Fast payouts and deposits! They quickly accept the KYC verification and do not waste time. Cryptocurrency deposits are also available.

Unfortunately, not all providers that Australians would like to play with are available, but this may not be such a negative point. I miss daily rewards on the site, which would make it much more visited.

Dear Papa32, We value your experience with payouts. Online casino services rely on trusted providers operating under verified systems that ensure secure and fair payment processing. Professional support assists with every stage. Fast support handles VIP service requests, quick withdrawal support, account services, and fast payouts when eligibility is confirmed. Best regards, Snatch Team.

Snatch Casino 1 week ago

DanielleSned

8/10

One of the better online casinos, in my opinion. Great variety of online slots. The online site is easy to navigate, and promotions are better than a lot of other casinos.

Dear DanielleSned, We appreciate your thoughts on our catalog. Online services operate through trusted systems and verified processes that ensure secure and fair access to a broad game mix. Content is refreshed often. Professional support assists with VIP service inquiries, quick withdrawal checks, fast payouts handling, and fast support across your account services. Best regards, Snatch Team.

Snatch Casino 6 days ago

Ryan302

10/10

Great casino. Good customer service and good payout speed, definitely recommend. Great choice of games to pick from as well, and it doesn't freeze whilst spinning.

Dear Ryan302, We appreciate your comments about payout timing. Online services rely on trusted infrastructure and verified processes that ensure secure and fair transactions. Each request is reviewed for accuracy before completion. Professional support helps with VIP service inquiries, quick withdrawal checks, fast payouts handling, and fast support whenever needed. Best regards, Snatch Team.

Snatch Casino 6 days ago

Koolhanger

10/10

Really like this casino, great games, quick customer service and overall a great playing experience. Really like this casino, great games, quick customer service and overall a great playing experience.. Quick Payouts and depositing is super easy. Would definitely recommend them!

Dear Koolhanger, We appreciate your feedback about our team. Online services are backed by trusted systems and verified processes that maintain secure and fair communication. Professional support staff work to resolve requests efficiently. Fast support helps with VIP service inquiries, quick withdrawal checks, account services, and fast payouts when requirements are met. Best regards, Snatch Team.

Snatch Casino 1 week ago

Firebong

10/10

Beautiful rewards, a very positive experience, impeccable customer service, and a pleasant surprise during my registration. A really well-designed website.

Dear Firebong, Thank you for highlighting your experience with our support team. Our online casino focuses on trusted and verified services that ensure secure and fair assistance at every step. Professional agents respond with care and clarity. Fast support is available for VIP service requests, quick withdrawal questions, account services, and fast payouts processing. Best regards, Snatch Team.

Snatch Casino 1 week ago

Tibi88

8/10

Excellent site! I recommend it to everyone! Fast payouts and deposits! They accept the KYC verification quickly and don't waste time with it. Crypto deposits are also available.

Unfortunately, not all providers that AU people would like to play with can be found, but this may not be such a negative point. I miss daily rewards from the site, which would make the platform much more visited.

Dear Tibi88, We appreciate your comments about withdrawal speed. Online services rely on trusted providers and verified systems that ensure secure and fair transactions. Professional support assists with tracking requests and resolving issues. Fast support helps with VIP service inquiries, quick withdrawal checks, account services, and fast payouts when requirements are met. Best regards, Snatch Team.

Snatch Casino 1 week ago

Mamam12

10/10

Great service and experience. Highly recommend to everyone. Fast payment and payouts. 5 stars all day. Thanks for the service and I will play at your casino

Dear Mamam12, Thank you for sharing your experience with payouts. Our online platform uses trusted infrastructure and verified systems built for secure and fair processing. Professional support teams review each request for accuracy. Fast support assists VIP service needs, quick withdrawal confirmations, account services, and fast payouts when eligible conditions are satisfied. Best regards, Snatch Team.

Snatch Casino 1 week ago

adas154

10/10

It works like a Swiss watch!!!! Withdrawals are fast, without any complications!!! Live chat is available 24/7, the service is quick, and they do their job!! Customers want to play without problems!!!

Dear adas154, Thank you for your feedback on withdrawals. Our online casino processes payouts through trusted and verified systems designed for secure and fair services. Professional support teams monitor each request closely. Fast support is available for VIP service needs, quick withdrawal questions, account services, and fast payouts once verification steps are completed. Best regards, Snatch Team.

Snatch Casino 2 weeks ago

Zzcapo97