Snatch Casino

Snatch Casino - Major Withdrawal Issues

£1400

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Snatch Casino - Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

Snatch Casino - KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Snatch Casino - Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Snatch Casino - Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

Snatch Casino - KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Snatch Casino - Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

Snatch Casino - Kyc and withdrawal again

$141.6

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

Snatch Casino - Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

8.7/10 ● 208 reviews

Top reviews from our players

Wynne

8/10

I joined Snatch Casino out of curiosity, and I must say I’m impressed. The design of the website is sleek and modern, and everything runs smoothly, making it a pleasure to play. There is an amazing variety of slots, and I love that they keep adding new titles. The live casino section is also well-equipped, with plenty of tables to choose from. The bonuses are generous, and I like that they also have promotions for regular players. So far, my deposits and withdrawals have gone through without any issues. If you’re looking for a casino that combines a great selection of games with a smooth and user-friendly interface, Snatch Casino is a great choice!

Dear Wynne, Thank you so much for sharing such a thoughtful and detailed review! We’re thrilled to hear that your experience at Snatch Casino has been so positive - from the sleek design and smooth performance to the wide variety of slots and well-equipped live casino tables. It’s especially rewarding to know that our efforts to offer generous bonuses and regular promotions are being noticed and appreciated. And we're glad your deposits and withdrawals have been seamless - that’s exactly the kind of smooth experience we strive to provide every time. Thanks again for taking the time to write such a kind review. We’re excited to have you with us, and we can’t wait to keep bringing you more great games, exciting offers, and top-tier service! Best regards, Snatch Casino

Snatch Casino 7 months ago

jozsibaa

10/10

Extreme no deposit offers! Fun with a wide range of games without missing a beat. Not so long ago you registered at Snatch casino!!! Brutally easy deposit options. Fantastic games!! Live casinos. I love depositing and playing here

Dear jozsibaa, Thank you for the amazing feedback! We’re so happy to hear you’re enjoying the no deposit offers, the variety of games, and our smooth deposit process - it means the world to us! At Snatch Casino, we work hard to create a fun and seamless experience, and it’s awesome to know you’re loving the live games and overall vibe. Whether you're spinning slots or diving into the action at the live tables, we’re glad to have you on board. Thanks again for being part of the Snatch family - we’re excited for everything still to come! Best regards, Snatch Casino

Snatch Casino 7 months ago

Tritonkeko

10/10

It’s great I hope this site continues to grow and create new exciting slot games. It’s honestly a really good way to get into the slot gaming environment.

Dear Tritonkeko, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your time with us and that Snatch Casino has been a fun way for you to dive into the slot gaming world. Your support means a lot, and we’re just as excited about the future! Our team is constantly working on bringing in fresh and thrilling slot experiences - and it’s feedback like yours that inspires us to keep growing and improving. We’re glad to have you with us on this journey. Stay tuned for more exciting games and features coming your way! Best regards, Snatch Casino

Snatch Casino 7 months ago

Lilmama22

10/10

Great customer service, great games, great wins!! Try them out!! Cash out is easy; anyone can do it. It’s definitely worth trying once. I bet you come back for more fun games and great cash outs try these guys out you will like them !!!! You won’t be disappointed fast payouts are great overall they deserve a 10 star rating

Nothing everything so far has been great there’s nothing that I can say negative about these guys I have only been playing for about 2 weeks now and nothing bad that I can see

Dear Lilmama22, Wow - thank you so much for the amazing feedback! We’re thrilled to hear you’re enjoying the games, the wins, and especially our customer service. It means the world to us to know we’re hitting the mark! Fast payouts, easy cashouts, and fun all around - that’s exactly the experience we aim to provide. We're so happy to have you as part of the Snatch family, and we can’t wait to bring you even more exciting moments. Thanks again for the kind words and support. Here's to many more weeks (and wins!) ahead! Best regards, Snatch Casino

Snatch Casino 7 months ago

Wevelin

10/10

Snatch like you, don't you have 10 reais to lend me until tomorrow afternoon? I'll go there and tell you again. Yesterday, you promised that you would go to bed early today and I didn't receive my bonus.

I like you, don't you have 10 reais to lend me until tomorrow afternoon? I'll go there and tell you again. Yesterday you promised that you would go to bed early today and I didn't receive my bonus.

Dear Wevelin, Your message gave us a good laugh - thank you for the fun spirit! We truly appreciate your enthusiasm and the love you’ve shown for Snatch. As for the bonus, feel free to reach out to our support team or live chat so we can check your account and see what’s available for you. We’ll do our best to keep you smiling! P.S. If we had 10 reais to lend, we’d throw in a coffee too Best regards, Snatch Casino

Snatch Casino 7 months ago

Noah83

5/10

I like all of the different gaming bonuses that they have to offer and all the variety of games they have to offer to their customers, their customer support staff and host are excellent and very helpful and knowledgeable. And our very quick with their response and results

Dear Noah83, Thank you so much for your kind words! We're delighted to hear that you're enjoying our wide range of games and gaming bonuses - we work hard to offer something exciting for everyone. It’s especially great to know our support team and hosts have left such a positive impression with their quick and helpful service. We'll be sure to pass your compliments along to them! Your feedback truly motivates us to keep delivering the best experience possible. Thanks again for being part of our community - we’re always here for you! Best regards, Snatch Casino

Snatch Casino 8 months ago

Tarrestnom7

9/10

I love this casino! It has a huge variety of slots, a wide variety of offers, easy and fast deposits and withdrawals, and wonderful and very helpful technical support.
In short, for me, one of the best casinos.

Dear Tarrestnom7, We're absolutely thrilled to hear that you're enjoying the wide variety of slots and offers we have, and that our deposit and withdrawal process has been smooth and efficient for you. It’s also fantastic to know our support team made a great impression - they’ll be so happy to hear your kind words! It means a lot to us that you consider us one of the best casinos out there. We're here to make your experience as fun and rewarding as possible, so if you ever need anything at all, don’t hesitate to reach out. Best regards, Snatch Casino

Snatch Casino 8 months ago

Seba737

10/10

Snatch Casino is a platform that has been attracting players from all over the world for years. If you are looking for an online casino that offers great games and generous bonuses, then Snatch could be your new favorite place. In this article, we will take a look at what makes this casino so special, combining elegance with modernity. The site is intuitive and the range of games will satisfy even the most demanding players. From slots to live games, you will find everything you need for a successful party here.

Dear Seba737, Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you appreciate the elegance and modern feel of Snatch Casino, as well as our wide selection of games and bonuses. It's our goal to provide a seamless, exciting, and rewarding experience for all our players - and knowing that we're your new favorite place means the world to us. Your support motivates us to keep improving and delivering the best possible service. Wishing you the best of luck and fun at the tables! Warm regards, Snatch Casino

Snatch Casino 7 months ago

to2021

10/10

Nice rakeback and cashback. Lots of freespins. Lots of options to deposit. I will be spinning here for a nice bit. You will get a lot of options to join there community which is neat for extra goodies and such. Worth looking into.

Dear to2021, Thank you so much for your kind words and positive feedback! We're really happy to hear you're enjoying the rakeback, cashback, and free spins - we love rewarding our players in every way we can! It’s also great to know that the variety of deposit options and community perks have made your experience even more enjoyable. We’re excited to have you spinning with us and hope the rewards keep coming your way. If you ever need anything or have questions, our support team is always here to help. Thanks again for being a part of our community! Best regards, Snatch Casino

Snatch Casino 8 months ago

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