Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

8.7/10 ● 242 reviews

Top reviews from our players

tweety4ya

4 days ago

10/10

I like it. Good games, big wins, variety of game choices. Customer service great. Along with many bonuses and giveaways are awesome. The payout is quick!

NikitaGUBANOV

4 days ago

10/10

Excellent games, interesting promotions, and games from top providers! Deposits and withdrawals in various ways. The support service works promptly! I am completely satisfied and play with pleasure!

Dear NikitaGUBANOV, Thank you for taking the time to comment on your experience. We focus on delivering secure online services supported by verified technology and fair gaming policies. Professional management ensures daily operations run smoothly. Quick withdrawal handling and attentive support help maintain a comfortable experience for players. Best regards, Snatch Team.

Snatch Casino 3 days ago

Lukasz180686

4 days ago

10/10

Snatch Casino made a great first impression on me. The registration process was quick, and I was able to start playing within a few minutes. The site runs smoothly, and I really like the clear design and rich collection of games. Everyone will find something for themselves here, from slots to live dealer games. My cryptocurrency withdrawal was also processed within a few hours, which indicates efficient and hassle-free payment handling.

Dear Lukasz180696, Thank you for your comments on our payout performance. Delivering fast payouts requires secure systems and verified controls. Professional teams review withdrawals promptly while maintaining fair standards. Trusted payment partners support efficiency. Fast support remains available to assist if questions arise. Best regards, Snatch Team.

Snatch Casino 3 days ago

Antos95

5 days ago

10/10

As a cryptocurrency user, I consider Snatch Casino to be one of the smoothest platforms I have played on. Deposits are processed instantly, and withdrawals often take less than an hour, which is impressive. The interface is user-friendly and clear, making it easy for me to find my favorite games. The variety of games is also impressive – thousands of options load quickly and without delays. Every time I log in, I feel safe, modern, and consistent.

Dear Antos95, Your feedback about withdrawal speed is important to us. We focus on quick withdrawal processing backed by secure online infrastructure. Verified systems ensure accuracy and fairness. Professional staff manage payouts carefully. Trusted services and fast support help keep the entire process straightforward. Best regards, Snatch Team.

Snatch Casino 3 days ago

Momo42

5 days ago

10/10

Very good reliable casino, I recommend it to everyone. The site is reliable, there are many bonuses with deposits. The casino is really worth discovering, there are all the slot games and live casino.

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Snatch Casino 3 days ago

Sabtd59

10/10

Without a doubt one of the best online casinos I know, I highly recommend it. My husband and I are hooked and the huge winnings are top-notch. Bravo.

Dear Sabtd59, Thank you for recognizing the overall quality of our casino. We focus on providing secure and fair online services through trusted partnerships and verified monitoring tools. Professional oversight helps maintain reliability across all areas. Fast support and quick withdrawal options help create a seamless experience for players. Best regards, Snatch Team.

Snatch Casino 3 days ago

Sabtd59

10/10

Top casino, I highly recommend it. Great experience. Top winnings. I can't stop playing. Really the best online casino I've tried. My experience is such that I can't stop, and the advisors are very helpful and find solutions to problems. My husband and I are addicted to these casinos for our greatest pleasure.

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Snatch Casino 3 days ago

Wilarah

10/10

Great variety of games and providers. The casino offers a good number of generous bonuses. Many of them are communicated via email almost daily!!!!!

Dear Wilarah, Your feedback about our selection means a lot. Our online casino works with trusted and verified studios to provide secure and fair experiences. Professional oversight ensures each addition meets our standards. Whether you prefer classic slots or live tables, support is available to assist with any service needs. Best regards, Snatch Team.

Snatch Casino 3 days ago

Nanas2727

10/10

They have a good bonus. Cash back could be better. I would like more no-deposit bonuses, but these are fine. I have been a customer for quite some time, and I make several deposits and play a lot on this site. With each deposit, they always offer a good bonus. Oh, with cash or with free play.

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