Snatch Casino

€600

Major Withdrawal Issues

Hi there,

Yet again I find myself unable to withdraw my funds from Snatch casino. I have had this issue in the past which resulted in me trying card, Mifinity and bank withdrawals all of which failed multiple times and resulted in their team converting my GPB balance into crypto currency to allow me to withdraw as bitcoin to my crypto wallet.

I have asked the team at snatch multiple times to convert balance again to allow my withdrawal to progress but they are not responding to my request. I just get the generic email, ' we are looking into this'

Please advise how I can get my funds.

Thank you

< first name removed >

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

€2400

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.9/10 ● 321 reviews

Top reviews from our players

Yasser2030

10/10

Excellent. It is an online gaming platform with an easy-to-use interface and a wide range of games to choose from, including slots, roulette, and live blackjack. The gaming experience is smooth on both computers and mobile devices, and customer support is available 24/7.

Dear Yasser2030, Thank you for your comments on our selection. Online casino services include a wide range of games from trusted studios using verified systems built for secure and fair play. Professional support teams assist with VIP service requests, quick withdrawal support, fast payouts processing and fast support across all services. Best regards, Snatch Team.

Snatch Casino 1 week ago

Viktoriaaa

10/10

My favorite online casino. Great bonuses and the latest games. It is in first place for me. There is no other online casino like it. I can only recommend it.

Dear Viktoriaaa, Thank you for sharing your experience. Our online services rely on trusted infrastructure and verified systems that ensure secure and fair bonus conditions. Professional support assists with VIP service needs, quick withdrawal requests, fast payouts processing and fast support across all services. Best regards, Snatch Team.

Snatch Casino 1 week ago

Davdav62

8/10

I am new to this casino, I am discovering it and for my part it seems great... Let's see with time ^^ customer service is attentive and responds to all requests. I recommend it.

Dear Davdav62, Thank you for your feedback about our support. Our online services use trusted and verified systems designed for secure and fair communication. Professional teams manage each request carefully. Fast support helps with VIP service needs, quick withdrawal checks, account services, and fast payouts when applicable. Best regards, Snatch Team.

Snatch Casino 1 week ago

Janar007

8/10

The games are great. Everything has gone smoothly without any problems so far. A good simple site. The only thing to complain about could be the withdrawal speed, and they could definitely improve that.

Dear Janar007, Thank you for your feedback on the variety of games available. Our online casino partners with trusted providers and runs on verified systems designed to ensure secure and fair services. Professional support teams stay ready to assist with VIP service needs, quick withdrawal requests, fast payouts processing, and fast support across all account services. Best regards, Snatch Team.

Snatch Casino 1 week ago

Liinley94

9/10

Good sign up offer and no deposit bonuses, too easy sign up and it didn’t take long. I can’t comment on the withdrawals as haven’t won enough to withdraw it yet but not the company just my luck.

Dear Liinley94, Thank you for your feedback on our bonus offers. Our online casino provides promotions through trusted providers using verified systems designed for secure and fair services. You will find clear terms and regular updates. Professional support assists with VIP service requests, quick withdrawal questions, fast payouts processing, and fast support across all bonus related services. Best regards, Snatch Team.

Snatch Casino 6 days ago

Georgeyork01

9/10

Well looked after and lots of bonuses to play with, I like playing a lot of these games because they are fun and not boring. You also get a loyalty bonus.

Dear Georgeyork01, We appreciate your comments about the bonuses available. Online services include a range of promotions built on trusted and verified systems that ensure secure and fair conditions. Offers vary to suit different play styles. Professional support helps with VIP service inquiries, quick withdrawal checks, fast payouts handling, and fast support whenever needed. Best regards, Snatch Team.

Snatch Casino 6 days ago

Shelby85

10/10

Excellent customer service,great bonuses and always great with free spins and freebies. Easy to access and great selection of games. Id vote best casino. Definitely one to sign up to

Dear Shelby95, We appreciate your thoughts on our team. Online services operate under trusted systems and verified processes that ensure secure and fair assistance. Professional support teams respond with consistency and focus. Fast support helps with VIP service inquiries, quick withdrawal checks, fast payouts processing, and general service needs. Best regards, Snatch Team.

Snatch Casino 6 days ago

Steved27

10/10

Love the amount of games but don't like that some games don't work in my country. Customer service is always brilliant & always quick. Love the speed of the site to

Dear Steved27, Thank you for highlighting our support team. Our online platform is built on trusted infrastructure and verified systems designed for secure and fair services. Professional agents assist across all areas. Fast support remains available for VIP service requests, quick withdrawal questions, fast payouts processing, and account services. Best regards, Snatch Team.

Snatch Casino 6 days ago

Eddregis

9/10

Excellent casino, meets expectations, good bonuses with and without deposit, I like it and I will soon be fully engaged with them, it is better than the casino I am currently active in. I will set them aside and choose this casino, without a doubt the best.

Dear Eddregis, We appreciate your review of our bonus features. Online casino services operate through trusted providers and verified systems designed for secure and fair experiences. Professional support teams remain available to assist with VIP service inquiries, quick withdrawal questions, fast payouts processing and fast support whenever needed. Best regards, Snatch Team.

Snatch Casino 1 week ago

WonderfulRadiator