Snatch Casino

Account closed with 600EUR unpaid balance

$450

I am filing a complaint against SnatchCasino.io regarding an unpaid withdrawal of EUR 600.

I requested a withdrawal on June 9, 2025. The withdrawal was later cancelled and my balance was placed under review.

I completed all required KYC verification and no rule violations were ever communicated to me.

Since then, more than 8 months have passed and:
- I have received only generic responses such as “under review”
- No clear explanation or timeframe has been provided
- My emails have been ignored

Recently, my account was closed without explanation, and I lost access to my balance and account history.

Despite this, the casino continues to send me promotional emails.

My EUR 600 remains unpaid.

I request:
1) Immediate payment of my balance, or
2) A clear written explanation referring to specific Terms and Conditions

All evidence can be provided.

My account was closed while my balance remained unpaid, which I consider a serious violation of player rights.

Rejected

€600

Major Withdrawal Issues

Hi there,

Yet again I find myself unable to withdraw my funds from Snatch casino. I have had this issue in the past which resulted in me trying card, Mifinity and bank withdrawals all of which failed multiple times and resulted in their team converting my GPB balance into crypto currency to allow me to withdraw as bitcoin to my crypto wallet.

I have asked the team at snatch multiple times to convert balance again to allow my withdrawal to progress but they are not responding to my request. I just get the generic email, ' we are looking into this'

Please advise how I can get my funds.

Thank you

< first name removed >

£1,400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4,033

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7,000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Rejected

$1,000

Snatch Casino Complaint Stats

Resolved 46 / 46

Avg. Amount $2,866

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player Rating

8.9/10 ● 370 reviews

Top reviews from our players

Diemusokal

10/10

I love that Snatch offers games from top providers. Everything runs smoothly, wins are frequent, and the bonuses make it even more exciting. top casino

Dear Diemusokal, Thank you for your amazing feedback! We're thrilled to hear that you're enjoying the games from top providers and that you're having a great experience with wins and bonuses. We’re committed to offering the best, and your support means a lot to us. Keep enjoying the fun! Best regards, Snatch Casino

Snatch Casino 1 year ago

Claracelani

9/10

Snatch pleasantly surprised me with its interface. Everything is intuitive, crypto deposits are instant, and withdrawals took less than 10 minutes. Excellent service!

Dear Claracelani, Thank you for sharing your experience! We're so glad to hear that you were impressed with our intuitive interface and fast crypto transactions. We always aim to provide the best service, and your feedback motivates us to keep improving. Looking forward to seeing you again soon! Best regards, Snatch Casino

Snatch Casino 1 year ago

pampos1982

2/10

I've been playing in this casino for almost a month. I made a deposit a few days ago with a 50% bonus. After I lost my deposit money I accepted the bonus which was 10 euros and until the end of the wagering requirements I reached 750 euros. They voided the 700 euros from my balance and left with 50 euros ( I accept that because it's in their terms). The 50 euro was withdrawable and clean. So I decided to play instead of withdrawing. With this money, I reached 2250 euros and after I made 3 cashouts of 500 and left in my balance 750 euro they came again and deleted all and left me with 53 euro in my balance. I talked to the support asking them to show me what the term is again and she wasn't helpful saying that I have other customers to talk also and go find it yourself. I wouldn't recommend this casino to anyone. They are trying to scam all the time

Dear pampos1982, Thank you for reaching out and sharing your experience with us. We truly value all feedback as it helps us improve our services. We sincerely apologize for any confusion or frustration you’ve encountered regarding the bonus terms and the handling of your account. Please know that our team strives to ensure a transparent and fair experience for all players. We understand how important it is to have clear communication, especially when it comes to bonuses and withdrawals. We are sorry that your interaction with support did not meet your expectations, and we will review the situation to ensure that future communications are more helpful and supportive. Regarding the issue with your balance, we encourage you to carefully review our bonus terms and conditions, as they outline the rules that apply to bonuses and wagering requirements. If you feel that there has been an error or if you have any further questions, please don’t hesitate to reach out to our customer support team again, and we will ensure to assist you promptly and thoroughly. Once again, we apologize for the inconvenience you've experienced, and we appreciate your understanding. If you have any other concerns or would like to discuss this further, we are here to help. Best regards, Snatch Casino

Snatch Casino 1 year ago

Supermang

1/10

This casino has a bad reputation, a poor reputation license, has many complaints for payouts so its highly unlikely you will get paid if you win, and I am highly suspect that this casino uses cheating low RTP slots.

I have deposited twice at this casino, and both times I haven't even completed 10% of the wager before I went busto, even while keeping the bets very low (40c-80c) on a $300 starting balance.

This is indicative to me that they are using cheating/rigged low rtp slots and ripping players off.

Dear Supermang, Thank you for sharing your thoughts. We’re genuinely sorry to hear about your experience, and we take your concerns very seriously. We understand that issues like this can be frustrating, and we want to address them as thoroughly as possible. First, we’d like to assure you that we operate with a valid and reputable license, and we are committed to providing a fair and transparent gaming experience for all players. Our games are powered by well-known and trusted software providers, and all of them undergo regular audits to ensure fairness, including compliance with RTP standards. We understand how important it is for players to feel confident in the integrity of the games, and we strive to maintain the highest standards in this regard. As for your specific experience with wagering and balance management, we understand that the outcome of individual sessions can be disappointing, especially when it doesn't align with expectations. However, we encourage players to keep in mind that all games are based on random number generators (RNG), and results can vary greatly from session to session, especially with low bets and limited wagering. We sincerely value your feedback, and it will be passed along to the appropriate teams. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our support team. We’re here to assist and improve your overall experience. Thank you again for your input, and we hope to have the opportunity to regain your trust. Best regards, Snatch Casino

Snatch Casino 1 year ago

Reside90

1/10

I have been investing in the site for months. They caused a problem of 500 euros for the first withdrawal.
Even though I sent the documents, they did not approve the account. They deleted my money during the game because of the Bonus winning limit. They are deleted during automatic play. In this way, you also lose the max profit. Don't fall asleep. They cause problems even in the smallest matters. Scammer, don't believe it.

Dear Reside90, Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you’ve experienced with your withdrawal and account verification. We understand how frustrating this situation must be for you. Please be assured that we take all feedback seriously, and we are committed to resolving any issues promptly. Regarding the bonus winning limit, we understand that it can be disappointing when there are restrictions, and we aim to make these terms as clear as possible. However, if you believe there has been an error or misunderstanding, we encourage you to contact our support team directly. They can review your case in detail and assist you in resolving any issues related to your account and withdrawal. We value your time and investment with us and hope to find a solution that works for you. Please don't hesitate to reach out to our customer support team for further assistance. Thank you for your patience and understanding. Best regards, Snatch Casino

Snatch Casino 1 year ago

Blackjax

8/10

I was looking for a trustworthy casino that allows VPN and this is when I got introduced to Snatch casino by Askgamblers as they were giving an exclusive bonus to players who were signing up through Askgamblers link. The casino operates with a gambling license issued by the government of Curacao and is operated by Altacore NV. The sign up process is quick and only a handful of countries have the luxury to play in their local currencies and most players have to play in Euro. The minimum amount for deposit is €20 and for withdrawal its €25. The maximum amount for deposits and withdrawal depends on your respective payment option. Some payment options at the casino are Skrill, Neteller, G-Pay, Ecopayz, Apple pay and Binance pay and a few other crypto wallets.
The casino has a slot directory that features brands like Push gaming, Elk, Pragmatic play, Thunderkick, BTG, nolimit city, relax gaming and 65 other brands. They also have a sports book section where you can bet on various sports and E-sports events. They have a welcome package that runs across four deposits and the casino lets you claim €3000 in bonuses. If you sign up through Askgamblers and use bonus code ‘ASKSNATCH’ you will get a 250% bonus. The wager requirements on bonuses are 35 times the sum of deposit and bonus and the casino gives you 10 days to complete the wager. Minimum deposit to claim deposit bonus is €20. The casino has a great loyalty system where they gives you no deposit free spins every week ranging from 40 to 250. I have managed to cashout more than €250 from these no deposit bonuses in the past 6 months.
They casino has a support staff which is available 24x7 on live chat and email. I have made more than 6 deposits at the casino and managed to cash out 5 times. Their games pay well and run smooth during your whole game play. Their Verification system is amazing as they use an AI system to scan and verify your documents and the whole process can be completed in under 5 minutes. The casino process cashouts in less than 24 hours.

Max cashout limit on deposit bonuses is 5x the bonus given which is really low. No deposit free spins have max cashout limit of €50. If you get more than two bonuses and you manage to clear wager on one and request a cashout then the other bonus gets void.

Dear Blackjax, Thank you for your detailed review and for taking the time to share your experience with Snatch Casino! We’re glad to hear that you found the sign-up process easy and that you've enjoyed the variety of payment options, as well as the extensive selection of games from top providers. It’s also great to know that our loyalty system, with its no-deposit free spins, has been beneficial for you, and that you've been able to cash out successfully from them. We truly appreciate your positive comments about our verification system, which is designed to be quick and efficient, and we’re thrilled that you’ve had a smooth gaming experience with us overall. Our support team works hard to provide top-notch service, so we’re pleased to hear that they’ve been responsive and helpful when you’ve needed them. Regarding the maximum cashout limits on deposit bonuses and no deposit free spins, we understand that these limits may feel restrictive for some players, and we appreciate you bringing this up. We are always looking for ways to improve, and your feedback is valuable as we continue to refine our bonus policies. Thank you again for your review and for being a part of the Snatch Casino community. We look forward to providing you with many more great gaming experiences in the future. If you have any other suggestions or concerns, don’t hesitate to reach out to our team! Best regards, Snatch Casino

Snatch Casino 1 year ago

Flatzem

7/10

has many methods and many withdrawal methods including cryptos. I used debit card to deposit which went smoothly.
* there is a section called My room in your profile and there you will see your last win and best win although it can get reset after a while if you are not actively using your account.
* has a VIP program with 5 levels, with increasing cashback, you get a personal manager for the highest 2 levels, and exclusive bonuses for the highest two levels.
* minimum deposit is just 10 euros. To claim a bonus it is 20 euros.
* slots ran smoothly, no crashes.
* slots can be played for free in demo mode to try out before playing with real money.
* has slot tournament promotions.
* live chat was helpful in the times I contacted them.
* has many slot providers.
* has many slots.
* you can add your favorite slots to your favorites for quick and easy access.
* the casino is VPN friendly
* there is a High RTP section for slots.
* there is a popular section filled me many slots that you can see what is currently popular, try them out in demo then real.
* has video poker, several varieties from various providers.
* has computer blackjack from various providers including Microgaming, Playngo, evoplay, irondogstudios, 1x2 gaming, bgaming, bsg, red tiger and many more, so many variants and of course live blackjack too.
* has many other promotions such as the Daily bonus. Snatch and Grab rewards.
* live casino has Evolution and Pragmatic Play as its providers as well as some other providers such as luckystreak, ezugi, swintt, vivogaming. All the table games and game show games are available, including roulette, baccarat and blackjack,
* has many variants of roulette and from many providers.
* I did manage a withdrawal that went fine but needed lots of verification to get done first.

* 5xbonus conversion rate, this meant after I finished my wagering I could only withdraw 240 eur and not the entire 470 eur because I had deposited 24 and bonus was 200% thus a bonus of 48eur and then 5 times the 48eur meant a cap of 240 eur to withdraw. I only found out later after trying to cashout that I was limited to to this 5x deposit max cashout.
* verification took a while to get done but it did get done eventually.
* a 35xD+B wagering requirement before withdrawal, now this means a 52.5xbonus wagering requirement. Quite hefty.
* free spins are subject to 40 times wager of the bonus win amount and max of 100 eur cashout.
* reduced RTP by about 2% on No Limit City slots.
* reduced RTP by about 2% on Playn'Go slots.
* there’s probably other providers that would have reduced RTP too but haven’t checked them all.
* could do with more video poker providers and variants.
* upon closer inspection of the High RTP section, Sweet Bonanza is in that category but looking at the help file shows it is the 94.5% RTP version and that’s 2% under the standard RTP.
* the game log bet history is very lacking and needs a fix as currently it is a mess and doesn’t keep track of all the bets made up to a certain amount after making several hundred in a session. This is something that should be immediately fixed but it has been this way for many months.

Dear Flatzem, Thank you for your detailed and thoughtful review! We really appreciate the time you’ve taken to share your experience with us. It’s great to hear that you’ve had a smooth deposit process, enjoyed the variety of games and providers, and found the live chat support helpful when you needed it. We’re also glad you’ve been able to take advantage of features like the VIP program, slot tournaments, and the ability to try out games in demo mode before playing for real money. We also appreciate your valuable feedback on the bonus terms, RTP, and verification process. We understand that the 5x bonus conversion limit and the 35x wagering requirement can feel restrictive, and we’re always looking at ways to improve our bonus system. Regarding the game log and bet history issue, we sincerely apologize for any inconvenience this may have caused. We recognize the importance of having a clear and accurate record of your gameplay, and we’ve passed your feedback along to the development team for review and improvement. We’re grateful for your continued support and hope to continue offering you an enjoyable experience at our casino. If you have any other suggestions or concerns, please don’t hesitate to reach out to our customer support team, and we’ll do our best to assist you. Thank you again for your thoughtful feedback, and we hope to see you back soon! Best regards, Snatch Casino

Snatch Casino 1 year ago

TeenTee

10/10

It's an excellent games & would recommend this site to others, easy to play & very satisfying casino... 100% happy with this casino site.

Dear TeenTee, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the games and that you’ve had a satisfying experience with our casino. Your satisfaction is our top priority, and we’re glad to know that you’re happy with the site. We truly appreciate your recommendation and look forward to continuing to provide you with a top-notch gaming experience. If you ever have any questions or need assistance, feel free to reach out – we’re always here to help! Thanks again for your support, and we hope to see you back soon! Best regards, Snatch Casino

Snatch Casino 1 year ago

Csakazoldnullla

7/10

I love Snatch Casino! Great games, fantastic bonuses, and fast payouts. Customer service is always helpful and friendly. I highly recommend it to everyone!

Disappointed with Snatch Casino. Slow payouts, many technical issues, and hard-to-reach customer service. I do not recommend it to anyone. But i like this casino.

Dear Csakazoldnullla, Thank you for sharing your thoughts with us! We’re glad to hear that you enjoy the games, bonuses, and the fast payouts when things go smoothly. We also appreciate your kind words about our customer service – our team strives to provide helpful and friendly support, and it’s great to know you’ve had positive experiences. However, we’re truly sorry to hear that you've encountered some challenges with slow payouts and technical issues. We understand how frustrating that can be, and we sincerely apologize for any inconvenience this has caused. Our team is committed to resolving any issues as quickly as possible, and we’re constantly working to improve the overall experience for our players. We’ll make sure your feedback is passed along to the relevant teams to address the concerns you’ve raised. We hope that you’ll continue to give us the opportunity to provide you with the best possible experience, and if there’s anything specific we can do to help or improve your experience, please don’t hesitate to reach out to us. Thank you for your support and for being part of the Snatch Casino community! We look forward to having you with us for many more great gaming moments. Best regards, Snatch Casino

Snatch Casino 1 year ago

thomas3588