Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Review this casino

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Player rating

8.7/10 ● 242 reviews

Top reviews from our players

sonic275

10/10

I would love to recommend this casino site as one of the top 5 casinos in the world in my mind. The site is so user friendly and it has a huge range of games and pokies available. To withdraw money is so straightforward that it is very easy to access your deposits and withdrawals. There is a wide variety of prizes that you can win while you enjoy the atmosphere of Snatch Casino. Your staff I have to give a thumbs to as 5 out of 5 for performance while helping out with queries if you have any questions. They are so fast and efficient and can always make you laugh or put a smile on your face if you are in distress. My favorite of all the slot games is the good old poker game. But Snatch is not short on choice of game.

There isn't much that I can say about anything that I dislike about Snatch Casino as I have personally played on Snatch Casino for a while now and I think this casino is absolutely brilliant from the name Snatch all the way to the troubleshooting advisors in their management team. The staff are always punctual and represent your site in the best way possible and will always find a way to turn your frown upside down and can get a laugh out of you at the same time. Whatever the problem or issues you face you are sure to find someone in the team that can step up and help correct what ever it is that you need done for you so I give the Snatcgh staff a 9 out of 10 for performance. I would rate Snatch casino as one of the top 10 casino sites in the world. I also would like to give Snatch casino a 5 out of 5 casino in the world . I love Snatch casino

Dear sonic275, Thank you for such an amazing and detailed review! We are absolutely thrilled to hear that you consider Snatch Casino one of the top casinos in the world. It's fantastic to know that you're enjoying the wide variety of games, the smooth withdrawal process, and the overall atmosphere of the site. We are especially happy that our team has made such a positive impact on your experience. Providing fast, efficient, and friendly support is something we truly strive for, so your kind words mean a lot to us. We’re glad to hear our staff has been able to bring a smile to your face while helping with any queries. Your feedback is incredibly motivating, and we’re so grateful to have players like you who enjoy the experience we offer. Thanks again for your trust and recommendation – we look forward to continuing to provide you with top-tier service and plenty of exciting moments at Snatch Casino! We appreciate you rating us 5 out of 5, and we can’t wait to welcome you back for more fun and big wins! Best regards, Snatch Casino

Snatch Casino 1 year ago

Natgor96

9/10

Is great! Very often there is a bonus for which no deposit is required. The website interface is simple and friendly I recommend this casino. The whole heart.

Total coool. Is great! Very often there is a bonus for which no deposit is required. The website interface is simple and friendly I recommend this casino. The whole heart.

Dear Natgor96, Thank you so much for your heartfelt review! We're thrilled to hear that you're enjoying the no-deposit bonuses and the simple, user-friendly interface of our website. Your recommendation means a lot to us, and we truly appreciate your support. We’re dedicated to providing a great experience, and it’s wonderful to know that we’ve met your expectations. Thanks for being a part of Snatch Casino, and we look forward to having you with us for even more fun and rewards! Best regards, Snatch Casino

Snatch Casino 1 year ago

MrPenguien

9/10

From my own experience, Great casino, fast response and live chat, good collection of games and never had any problems Playing there, wish you all the best.

Dear MrPenguien, Thank you so much for your kind review! We're thrilled to hear that you've had such a positive experience with our fast live chat support and the variety of games we offer. It’s great to know that everything has been running smoothly for you. We truly appreciate your feedback and well wishes. Wishing you the best of luck, and we hope to see you back at Snatch Casino for even more fun and great moments! Best regards, Snatch Casino

Snatch Casino 1 year ago

Traps323

7/10

Well rounded casino, well presented, easy to navigate, awesome bonuses and friendly support chat.. I am new to this casino but already Feel the vibrant atmosphere of fun and excitement already, I hope to profit not only wins and money, but also enjoyment as a top priority whilst playing here......... Thanks

I am new here so I have nothing to dislike as my time being here, clearly outweighs any judgement or opinions I might endure in the future..... Cheers

Dear Traps323, Thank you for your fantastic review! We’re so happy to hear that you’re enjoying the vibrant atmosphere, easy navigation, and the bonuses we offer. It’s wonderful to know that your experience so far has been full of fun and excitement. We truly believe that enjoyment should be the top priority, and we're thrilled to see that you're having a great time. We appreciate your positive outlook and are excited to have you as part of the Snatch Casino community. We look forward to continuing to provide you with a top-notch experience, and hopefully, some big wins along the way! Cheers, and we can’t wait to see you again soon! Best regards, Snatch Casino

Snatch Casino 1 year ago

Jorjaxx

6/10

My all time favourite casino. It has so many games from my most favourite providers. Live chat is also helpful friendly and quick to resolve any issues with in a timely manner.

The minimum deposit required to qualify for promotions in NZD Is rather expensive. Also adding alternative payment methods for my country would be a plus such as astropay.

Dear Jorjaxx, Thank you for your wonderful review! We're thrilled to hear that Snatch Casino has become your all-time favorite and that you're enjoying the wide variety of games from your favorite providers. We're also happy to know that our live chat support has been helpful, friendly, and efficient in resolving any issues. We truly appreciate your feedback regarding the minimum deposit for promotions and alternative payment methods. We're always working to improve and expand our offerings, so your suggestions are very valuable to us. Rest assured, we'll take this into consideration as we continue to enhance the experience for our players. Thank you again for your support, and we look forward to providing you with even more exciting moments at Snatch Casino! Best regards, Snatch Casino

Snatch Casino 1 year ago

Borgine12

10/10

What I liked about Snatch Casino is the impressive number of games, and the bonuses, promotions, and rewards are incredibly generous, I recommend it to everyone

I haven't spent a lot of time in the casino yet, I would advise your casino to create a section to request games which unfortunately are not found in your casino

Dear Borgine12, Thank you for your great review! We're so happy to hear that you’re impressed with our wide selection of games, as well as the generous bonuses, promotions, and rewards. Your recommendation means a lot to us! We also appreciate your suggestion about adding a section to request games. That's a fantastic idea, and we’ll definitely consider it as we continue to improve the gaming experience for all our players. Thank you for your feedback and support. We look forward to welcoming you back to Snatch Casino for even more fun and excitement! Best regards, Snatch Casino

Snatch Casino 1 year ago

Mariejoe25

10/10

Awesome lots of games I would highly recommend this casino to a friend. Wide variety of games. It's very enjoyable playing the games. Easy to deposit and withdraw winnings lots of free bonuses...

Dear Mariejoe25, Thank you for your awesome review! We're thrilled to hear that you're enjoying the wide variety of games and the overall experience at Snatch Casino. It’s great to know that you find depositing and withdrawing easy, and that the free bonuses have added to the fun. Your recommendation means a lot to us, and we’re so happy to have you as part of the Snatch Casino community! We look forward to bringing you even more excitement and rewards in the future. Best regards, Snatch Casino

Snatch Casino 1 year ago

NkasYY

10/10

The support is very nice and helpful. The selection of Games is wonderful and you can‘t complain about to little Promotion. Everything is Great with Snatch! The No deposit Freespins per Promotion are beautiful!

There‘s nothing wrong with snatch. So far I‘m super satisfied and can‘t complain about anything. Please keep it up Snatch-Team!
Have a nice day!!!!!!

Dear NkasYY, Thank you so much for your fantastic review! We're thrilled to hear that you've had such a great experience with our support team and that you're enjoying the wide selection of games and promotions. It’s wonderful to know that the no-deposit free spins have added to your enjoyment! We truly appreciate your kind words and are so glad you're satisfied with Snatch Casino. We’ll definitely keep up the great work to ensure you continue to have an amazing experience. Thank you for being part of our community, and we hope you have a wonderful day too! Best regards, Snatch Casino

Snatch Casino 1 year ago

Reset75

10/10

Good casino I like the game selection and overall bonus to deposit ratio is reasonable. I like slots and snatch has a plethora of all different slots. Highly recommend.

Dear Reset75, Thank you for your great review! We’re so happy to hear that you enjoy the game selection and find the bonus-to-deposit ratio reasonable. It’s awesome that you’re a fan of the variety of slots we offer – we aim to provide something for everyone! Your recommendation means a lot to us, and we truly appreciate your support. We look forward to continuing to provide you with an exciting gaming experience at Snatch Casino! Best regards, Snatch Casino

Snatch Casino 1 year ago

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